Link copied to clipboard # Jira Service Management vs SolarWinds Service Desk Comparison - What are their main differences? Share [ Export ](/compare/jira-service-management/solarwinds-service-desk/export.csv) Jira Service ManagementSolarWinds Service Desk[+ Add Product](#) Pricing **Jira Service Management** Free Trial **0** /agent/month · Free **20** /agent/month · Standard **40** /agent/month · Premium **$$$** · Enterprise Show more **SolarWinds Service Desk** Free Trial **$39.00** Per Month · ESSENTIALS **$99.00** Per Month · ADVANCED **$124.00** Per Month · PREMIER **Pricing Insights** from reviews Perceived Cost **Jira Service Management** $$$$$ **SolarWinds Service Desk** $$$$$ Average Discount **Jira Service Management** 11% **SolarWinds Service Desk** 15%4% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Jira Service Management** 6 months Based on 100 responses **SolarWinds Service Desk** 6 months Based on 100 responses Return on Investment **Jira Service Management** 6 months Based on 100 responses **SolarWinds Service Desk** 6 months Based on 100 responses ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Jira Service Management** [ Ease of Use (49) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (35) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Complexity (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews) **SolarWinds Service Desk** [ Ticketing System (8) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308711&qs=pros-and-cons#reviews)[ Asset Management (7) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1307390&qs=pros-and-cons#reviews)[ Missing Features (5) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308697&qs=pros-and-cons#reviews)[ Asset Management (4) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308102&qs=pros-and-cons#reviews) Integrations **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) **SolarWinds Service Desk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_edaf150d0a2d861d1c8e93eb68293f01/api.png "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fee9ce87086ac591975faff7adca0570/automox.png "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4aea6e512d19f5e2149db80788077e9/google-analytics-360.png "Product Avatar Image") GA 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ View all ](https://www.g2.com/products/solarwinds-service-desk/integrations) Screenshots **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **SolarWinds Service Desk** ![SolarWinds Service Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1714566/Dashboards.jpg) **Ratings** from reviews Meets Requirements **Jira Service Management** **8.8** /10 Based on 890 responses **SolarWinds Service Desk** **8.6** /10 Based on 696 responses Ease of Use **Jira Service Management** **8.3** /10 Based on 897 responses **SolarWinds Service Desk** **9.0** /10 Based on 718 responses Ease of Setup **Jira Service Management** **8.1** /10 Based on 504 responses **SolarWinds Service Desk** **8.6** /10 Based on 574 responses Ease of Admin **Jira Service Management** **8.0** /10 Based on 374 responses **SolarWinds Service Desk** **8.9** /10 Based on 581 responses Quality of Support **Jira Service Management** **8.4** /10 Based on 771 responses **SolarWinds Service Desk** **8.9** /10 Based on 687 responses Has the product been a good partner in doing business? **Jira Service Management** **8.7** /10 Based on 351 responses **SolarWinds Service Desk** **9.0** /10 Based on 561 responses Product Direction (% positive) **Jira Service Management** **8.7** /10 Based on 849 responses **SolarWinds Service Desk** **9.0** /10 Based on 679 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.7** /10 Based on 206 responses **8.5** /10 Based on 144 responses Incident Management **8.7** /10 Based on 167 responses **7.6** /10 Based on 109 responses Service Desk **8.5** /10 Based on 378 responses **8.3** /10 Based on 492 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **8.7** /10 Based on 121 responses Not enough data IT Asset Management Not enough data **8.2** /10 Based on 77 responses IT Alerting **8.6** /10 Based on 26 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 18.9% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 18.9% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.5% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.5% **Reviewers' Industry** [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 31.0% Computer Software 16.2% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.3% [![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](https://www.g2.com/products/solarwinds-service-desk/reviews) SolarWinds Service Desk Information Technology and Services 12.6% Hospital & Health Care 7.4% Higher Education 4.7% Education Management 4.7% Financial Services 4.2% Other 66.2% Alternatives **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) **SolarWinds Service Desk Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ## Jira Service Management vs SolarWinds Service Desk FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between SolarWinds Service Desk vs Jira Service Management? SolarWinds Service Desk and Jira Service Management are both highly rated mid-market service desk platforms, but SolarWinds Service Desk stands out for its ease of use and setup, while Jira Service Management is noted for its integration capabilities and workflow customization. | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | | --- | --- | | 4.3/5 (786 reviews) | 4.3/5 (991 reviews) | | Mid-Market | Mid-Market | | 8.6 | 8.0 | | 8.9 | 8.4 | | Ease of Use and Asset Management | Integrations and Workflow Customization | ### How do the pricing models of SolarWinds Service Desk and Jira Service Management compare? SolarWinds Service Desk is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Jira Service Management. - **SolarWinds Service Desk:** In recent reviews, many cite it as cost-effective and budget-friendly, with several noting its value for small and mid-sized businesses. - **Jira Service Management:** Reviewers frequently mention higher costs, with some noting that pricing can escalate with additional users and premium features. - **Switching Reason:** Several reviewers have switched from Jira Service Management to SolarWinds Service Desk for simpler pricing and lower total cost of ownership. ### What are the best alternatives to SolarWinds Service Desk and Jira Service Management? The top three alternatives to SolarWinds Service Desk and Jira Service Management are Freshservice, ServiceNow IT Service Management, and ManageEngine ServiceDesk Plus. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (786 reviews) | Mid-Market | Budget-friendly, cost-effective for SMBs | Ease of Use and Asset Management | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Pricing can escalate with scale | Integrations and Workflow Customization | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | Modern interface and automation | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | Enterprise-grade customization | | [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | Comprehensive ITSM features | ### Which Service Desk features should I prioritize when comparing SolarWinds Service Desk and Jira Service Management? Buyers comparing SolarWinds Service Desk and Jira Service Management should prioritize Asset Management, Ease of Use, Workflow Automation, Integration Capabilities, and Customization. - **Asset Management:** SolarWinds Service Desk (7 all-time mentions), Jira Service Management (asset management cited in recent reviews, strong integration with ticketing). - **Ease of Use:** SolarWinds Service Desk (score: 9.0, 7 all-time mentions), Jira Service Management (score: 8.3, 46 all-time mentions). - **Workflow Automation:** SolarWinds Service Desk (automation cited in 3 all-time mentions), Jira Service Management (automation cited in 31 all-time mentions). - **Integration Capabilities:** SolarWinds Service Desk (API, Slack, Jira integrations), Jira Service Management (Jira, Confluence, Slack integrations; 32 all-time mentions for integrations). - **Customization:** Jira Service Management (customization cited in 18 all-time mentions), SolarWinds Service Desk (limited customization noted in recent reviews). ### What are the pros and cons of SolarWinds Service Desk vs Jira Service Management? SolarWinds Service Desk's headline strength is ease of use and asset management, while Jira Service Management excels in integrations and workflow customization. - **SolarWinds Service Desk strengths:** Ease of use (7 all-time mentions), asset management (7 all-time mentions), ticketing system (8 all-time mentions), automation, and management efficiency. - **SolarWinds Service Desk trade-offs:** Limited third-party integrations, basic customization, reporting limitations, and some reviewers cite asset management as both a strength and a limitation (4 all-time mentions). - **Jira Service Management strengths:** Integrations (32 all-time mentions), automation (31 all-time mentions), ticket management (31 all-time mentions), tracking ease (29 all-time mentions), customization (18 all-time mentions), and team collaboration (22 all-time mentions). - **Jira Service Management trade-offs:** Steep learning curve (33 all-time mentions), complex setup (22 all-time mentions), and higher costs as usage scales. ### Is SolarWinds Service Desk or Jira Service Management better for small businesses? SolarWinds Service Desk is the better fit for small businesses, with multiple reviewers highlighting its suitability for small and mid-sized organizations. - **SolarWinds Service Desk:** Largest segment is Mid-Market, but recent reviews specifically recommend it for small businesses due to its ease of use, affordability, and straightforward setup. - **Jira Service Management:** Largest segment is Mid-Market, and reviewers note its complexity and steeper learning curve, making it less ideal for small business environments. ### Which Service Desk platform has better integrations? Jira Service Management is favored by reviewers for integrations, with significantly more integration mentions and broader ecosystem support. - **SolarWinds Service Desk:** API (38 all-time mentions), Slack (12 all-time mentions), Jira (9 all-time mentions); reviewers note limited third-party integrations. - **Jira Service Management:** Jira (501 all-time mentions), Confluence (67 all-time mentions), Slack (21 all-time mentions); integrations are a major strength cited in 32 all-time reviews. ### How do SolarWinds Service Desk and Jira Service Management compare on customer support? SolarWinds Service Desk and Jira Service Management are rated within 0.5 points on Quality of Support, with SolarWinds Service Desk holding a slight edge (8.9 vs. 8.4), which is below the materiality threshold for a decisive difference. - **SolarWinds Service Desk:** Reviewers frequently praise responsive support and helpful onboarding, though some mention being directed to knowledge bases rather than live assistance. - **Jira Service Management:** Reviewers describe support as generally strong, with some noting the need for more formal training and occasional delays in complex cases. ### Which is easier to implement, SolarWinds Service Desk or Jira Service Management? SolarWinds Service Desk scores higher on Ease of Setup (8.6 vs. 8.0), but the difference is below the 0.2-point materiality threshold, indicating near parity in implementation experience. - **SolarWinds Service Desk:** Reviewers highlight quick SaaS deployment, intuitive onboarding, and minimal training required for new users. - **Jira Service Management:** Reviewers note straightforward setup for basic use, but mention that advanced configuration and workflow customization can be complex and time-consuming. ### Which product has better Asset Management? SolarWinds Service Desk is more frequently cited for Asset Management, with reviewers consistently highlighting its integrated asset tracking and management features. - **SolarWinds Service Desk:** Asset Management cited in 7 all-time mentions, with reviewers praising its ability to link assets to tickets, manage inventory, and support onboarding workflows. - **Jira Service Management:** Asset management is referenced in recent reviews, with strengths in linking assets to tickets and leveraging integrations, but with fewer direct mentions compared to SolarWinds Service Desk.