Compare SolarWinds Service Desk and Spiceworks Cloud Help Desk
At a Glance
Market Segments
Mid-Market (68.3% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free
SolarWinds Service Desk
Star Rating
(775)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plans
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SolarWinds Service Desk excels in user-friendliness, with many users highlighting its intuitive interface that simplifies ticket submission and tracking. This ease of use is a significant advantage for both IT staff and employees, reducing the need for extensive training.
- Users say that Spiceworks Cloud Help Desk offers a robust free solution, making it particularly appealing for smaller teams or those with budget constraints. Reviewers appreciate its efficient ticket submission and tracking features, along with a supportive community that provides quick assistance for IT issues.
- According to verified reviews, SolarWinds Service Desk shines in reporting capabilities, with users noting its ability to clearly display ticket priorities. This feature helps teams manage their workload more effectively, ensuring that critical issues are addressed promptly.
- Reviewers mention that while both platforms have similar ratings for meeting requirements, Spiceworks Cloud Help Desk stands out for its collaborative features, allowing users to work together seamlessly on tickets. This can enhance team productivity and communication.
- G2 reviewers highlight that SolarWinds Service Desk provides a rich, interactive portal that caters to both user and admin needs, fulfilling essential IT service management functions. This comprehensive approach can streamline operations and improve overall service delivery.
- Users express mixed feelings about the support quality, with SolarWinds Service Desk receiving higher marks for support responsiveness. In contrast, while Spiceworks offers a free support option, some users feel that the quality can vary, which may impact their overall experience.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
SolarWinds Service Desk
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.6
693
8.6
286
Ease of Use
9.0
703
8.7
287
Ease of Setup
8.6
571
8.7
215
Ease of Admin
8.9
580
8.8
217
Quality of Support
8.9
674
8.4
235
Has the product been a good partner in doing business?
9.0
560
8.9
176
Product Direction (% positive)
9.0
677
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
8.7
106
|
Verified
Not enough data
8.5
112
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
Service Desk
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
121
|
Verified
Not enough data
Management
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.2
59
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
Functionality
9.2
73
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Not enough data
Management Tools
9.0
96
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
85
|
Verified
Not enough data
Generative AI
5.9
24
Not enough data
6.5
24
Not enough data
Agentic AI - Incident Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
8.5
65
Not enough data
8.4
63
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.6
65
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
8.2
56
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Risk assessment
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Incident Management
8.6
430
Feature Not Available
8.6
423
8.8
125
8.8
458
9.3
131
8.3
412
8.2
113
8.5
396
8.2
102
Reporting
8.3
452
8.6
127
8.2
356
8.4
107
8.0
329
Feature Not Available
Access & Usability
7.2
359
8.1
98
8.5
400
8.9
106
8.3
340
8.9
89
8.5
276
Feature Not Available
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
SolarWinds Service Desk and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, and Software Asset Management Tools
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.7%
Hospital & Health Care
7.3%
Higher Education
4.8%
Education Management
4.7%
Financial Services
4.3%
Other
66.1%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
SolarWinds Service Desk has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers