--- title: SolarWinds Service Desk Reviews meta\_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews & Product Details Visit Website Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. * * * Product Website SolarWinds Service Desk Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds Service Desk Community](https://www.g2.com/products/solarwinds-service-desk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian Solution Type All-in-One Overview by Mary Beth Labuda Show More ## Pricing Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Worldwide LLC Solutions (1) See how SolarWinds Worldwide LLC products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") SolarWinds Portfolio SolutionBy SolarWinds Worldwide LLC ](/sellers/solarwinds-worldwide-llc/solutions/solarwinds-portfolio) Show More ## SolarWinds Service Desk Integrations (25) What do users say about integrations? Verified by SolarWinds Service Desk [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra External ID ](https://www.g2.com/products/microsoft-entra-external-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OneLogin 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TF Thomas F. Tech Services Analyst II Enterprise (\> 1000 emp.) 12/16/2022 "Solar Winds Service Desk" 4/5 What do you like best about SolarWinds Service Desk? Multiple options for ticketing, help desk, solutions, and granular inventory management. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Graphical user interface could use some updating, but I'm overall pleased with their product. Perhaps some Slack integration may help. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Centralized incident management across multiple departments, not just IT. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JR John R. IT Business Applications Support Supervisor Mid-Market (51-1000 emp.) 8/2/2022 "The Villages Health Review of Solar Winds Service Desk" 4.5/5 What do you like best about SolarWinds Service Desk? Flexible tool that will allow us to not only track our serivice requests but also use in other departments. We have a full featured API that gives us the ability to enhance the product to do things it wasn't intendd to do. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? No number functions built into the logic or number handling capabilities at all. Would also have like to have seen something that enforces patterns like phone numbers or email address structures Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Solar Winds Service desk is allowing us to communicate with our users effectively, by tracking service requests, enhancing communications with our users and getting thier feedback on how well we are providing our service. Review collected by and hosted on G2.com. Show More 2/2/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![wajahat s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wajahat s.") WS wajahat s. Network Engineer Mid-Market (51-1000 emp.) 1/5/2023 "Amazing Network Monitoring Tool" 4.5/5 What do you like best about SolarWinds Service Desk? it is an amazing product for monitoring and provides us with 100% authentic data, I recommend deploying solar wind in every company. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? i think the price point of yours its a bit higher rather than other NMS tools. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? its resolved many outages and alerted the system to provide us with timely escalation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Ahmad Edrees M. Senior Network Engineer Enterprise (\> 1000 emp.) 1/5/2023 "Solarwinds service desk review by Ahmad Edrees Mumand" 5/5 What do you like best about SolarWinds Service Desk? The best thing is issues are already categorised which help to look up for the issues and find solutions for it. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The DB is low in storage as it's used by default free DB. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Service desk points out the well known problems and provides solutions for it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yan Naing M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yan Naing M.") YM Yan Naing M. Product Manager Small-Business (50 or fewer emp.) 1/5/2023 "SolarWinds Service Desk is an awesome software. So grate to SD team." 3.5/5 What do you like best about SolarWinds Service Desk? It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The cost is quite high than other competitors. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Easy ticket assignment. Help ITIL approaching to meet our organisation SLA/OLA. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SV S S H V. Engineer Mid-Market (51-1000 emp.) 1/6/2023 "Simple quick and does the job in no time" 4/5 What do you like best about SolarWinds Service Desk? Easy to manage the tickets with simple gui. Easy to integrate use and generate reports Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Bit of costly compared with other NMS tools Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Straightly point where the issues and provide solutions. Help for users to do the job in an efficient way Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adarsh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adarsh P.") AP Adarsh P. Database Administrator II Enterprise (\> 1000 emp.) 7/4/2022 "One tool for all your Monitoring Solutions" 4.5/5 What do you like best about SolarWinds Service Desk? Understandable and Simple UI. Easy Integration Good Customer Support Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? There is nothing to dislike about Solar Winds. It is the most efficient monitoring tool that I have ever used. Review collected by and hosted on G2.com. Recommendations to others considering SolarWinds Service Desk: If you are considering any tools for monitoring solutions, Solar Winds can be the best fit. After you've used Solar Winds, all other tools feel inefficient. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? All the IT's monitoring and Alerting solutions are made easy with Data performance Analyser in Solar winds. Adding/Setting the server up for monitoring is made easy with just a few clicks. DPA analyzes and compares the past data and performance and gives recommendations/solutions to enhance the efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rivel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rivel G.") RG Rivel G. Network Engineer Information Technology and Services Small-Business (50 or fewer emp.) 1/8/2023 "help for your business" 4/5 What do you like best about SolarWinds Service Desk? A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? for user guide documents so hard to get it Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? ya SolarWinds Service Desk benefit me Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TK tahir k. service desk enigneer Mid-Market (51-1000 emp.) 1/4/2023 "Very Detialed" 4/5 What do you like best about SolarWinds Service Desk? Very good having excellent UI and with focus task based , where teams can view Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? nothing , its good i think all functions are available and working fine Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? its helping in tasks and escalation and follow up Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![RIJWAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RIJWAN S.") RS RIJWAN S. Oracle Application Database Administrator Enterprise (\> 1000 emp.) 1/4/2023 "Its very good I used" 4.5/5 What do you like best about SolarWinds Service Desk? Problem solving , well exprienced and ut is very userfrendly Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Nothing is there for dislike, dashboard need to upgrade Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Problem solving is very good and it will benefit us for quick solution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SolarWinds Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/discussions/new) JL Jason Lansang • Last activity almost 6 years ago How do I upload a solution article using tablets or phones? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) GU Guest User What is SolarWinds Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/solarwinds-service-desk/discuss) ## Pricing Options Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month ### ADVANCED $99.00 Per Month ### PREMIER $124.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### ##### SolarWinds Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/solarwinds-service-desk/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-service-desk/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Incident Management](https://www.g2.com/categories/incident-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the highest-rated equity management software most reliable by CFOs managing cap tables at scale?](https://www.g2.com/discussions/what-is-the-highest-rated-equity-management-software-most-reliable-by-cfos-managing-cap-tables-at-scale)[What's the best software for training new sales reps](https://www.g2.com/discussions/what-s-the-best-software-for-training-new-sales-reps)[Best UX research tool for small businesses](https://www.g2.com/discussions/best-ux-research-tool-for-small-businesses) [Popular marketing analytics platforms for businesses](https://www.g2.com/discussions/popular-marketing-analytics-platforms-for-businesses)[Which presales tools automate proposal generation and technical evaluation for organizations evaluating solutions?](https://www.g2.com/discussions/which-presales-tools-automate-proposal-generation-and-technical-evaluation-for-organizations-evaluating-solutions)[Pros and Cons Details](https://www.g2.com/products/solarwinds-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)