--- title: SolarWinds Service Desk Reviews meta\_title: 'SolarWinds Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how SolarWinds Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds Service Desk Reviews & Product Details Visit Website Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. * * * Product Website SolarWinds Service Desk Seller [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) Discussions [SolarWinds Service Desk Community](https://www.g2.com/products/solarwinds-service-desk/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian Solution Type All-in-One Overview by Mary Beth Labuda Show More ## Pricing Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Worldwide LLC Solutions (1) See how SolarWinds Worldwide LLC products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") SolarWinds Portfolio SolutionBy SolarWinds Worldwide LLC ](/sellers/solarwinds-worldwide-llc/solutions/solarwinds-portfolio) Show More ## SolarWinds Service Desk Integrations (25) What do users say about integrations? Verified by SolarWinds Service Desk [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Harvest ](https://www.g2.com/products/harvest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jamf ](https://www.g2.com/products/jamf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogMeIn Central ](https://www.g2.com/products/logmein-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogMeIn Resolve ](https://www.g2.com/products/logmein-resolve/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure Services ](https://www.g2.com/products/microsoft-azure-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra External ID ](https://www.g2.com/products/microsoft-entra-external-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OneLogin ](https://www.g2.com/products/onelogin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SolarWinds Observability ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TeamViewer ONE ](https://www.g2.com/products/teamviewer-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Employee Service ](https://www.g2.com/products/zendesk-for-employee-service/reviews) Show More BF Brittany F. 5/18/2026 "SolarWinds Service Desk is as a cloud-based IT service management solution." 3.5/5 What do you like best about SolarWinds Service Desk? As an agent, I find it easy to use. The asset management tool is very handy, and the automation feature is also helpful in my day-to-day work. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The documentation could be more thorough. For complex workflows or highly customized processes, I sometimes need workarounds or extra configuration effort to get things working smoothly. Support also used to be much better than it is now. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? It provides a clear way to manage incidents and service requests across multiple departments in our organization, helping us keep everything organized and consistent. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Umesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umesh K.") UK Umesh K. Regional Director 4/23/2026 "comprehensive IT service management platform" 4/5 What do you like best about SolarWinds Service Desk? It has an intuitive, user-friendly interface and a highly efficient, automated ticketing system. Its key strengths are the integrated IT asset management, the quick implementation, and the strong, responsive support, which together make it a go-to choice for streamlining IT service management (ITSM) processes. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The interface is too simple to use . Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? IT support feels fragmented, incident resolution is slow, and too much of the ticketing process and asset tracking is still manual. That said, it does benefit organizations by helping accelerate resolution times. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/6/2026 "User-Friendly Help Desk with Room for Improved API Integration" 3/5 What do you like best about SolarWinds Service Desk? I find SolarWinds Service Desk pretty easy to use, which makes navigating my tasks straightforward. The user interface is also nice, providing a pleasant experience during my usage. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The API integration is confusing and somewhat limited. I wish it was easier to use and more open. The main issue I have is that I can't auto-attach a related ticket. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? I use SolarWinds Service Desk to take in problems from customers, triage them, and automate some of our processes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 4/15/2026 "insights on SolarWinds service Desk" 3/5 What do you like best about SolarWinds Service Desk? The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? It offers limited flexibility for advanced customization, and some of the more complex workflows can be difficult to configure. The interface also feels a bit too simple, which may leave power users wanting more depth. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? It solves IT service bottlenecks by centralizing requests, automating ticket routing, and integrating IT asset management. This helps reduce mean time to resolution and improves overall efficiency. Review collected by and hosted on G2.com. Show More Response from Lauren Okruch of SolarWinds Service Desk [Editedit](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12632222/official_response/edit) Thank you for taking the time to share this feedback. We're glad the integrations and reporting are delivering value for your team's service delivery decisions. That's exactly what we're aiming for. We hear you on performance at scale and during peak activity. This is an area we're actively investing in, and your input helps us prioritize the right improvements. If you're open to it, we'd love to connect directly to better understand your environment and make sure we're addressing what matters most for your team. Feel free to reach out to our support team or customer success manager. 5/5/2026 Validated ReviewerSource: Seller invite ![Aatish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aatish R.") AR Aatish R. 4/20/2026 "SolarWinds Service Desk has been a reliable and user‑friendly ITSM Tool" 4/5 What do you like best about SolarWinds Service Desk? The intuitive interface and automation features make ticket handling and service requests efficient. It helps streamline workflows and improves overall service visibility. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Some advanced configurations can feel limited without customization. Occasional performance delays are noticeable during peak usage. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? It centralizes incident tracking, asset management, and service requests in one platform. This improves response times, accountability, and overall IT efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Ramesh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramesh R.") RR Ramesh R. 4/22/2026 "SolarWinds Service Desk" 5/5 What do you like best about SolarWinds Service Desk? The platform is easy to adopt, especially for teams that want to get up and running quickly without heavy customization. Core ITSM practices, like Incident, Service Request and Change Management work very well for users. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? Limited Features. Users feel the limited features of SolarWinds Service Desk restrict customization and automation options for larger enterprises. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite MN Mandla N. IT manager Small-Business (50 or fewer emp.) 1/27/2026 "All-in-One Ticketing, Incidents & Asset Management That Speeds Resolutions" 4.5/5 What do you like best about SolarWinds Service Desk? This brings Ticketing, incident tracking and asset management into on platform.it makes it easier to resolve issues Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? The repotting tools are that flexible or powerful Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? This solves the issue of disorganized IT Support by centralizing asset management and tickets which helps me resolve issues faster Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GP Graham P. Network Engieneer Mid-Market (51-1000 emp.) 6/27/2025 "SolarWinds Service Desk Review" 4.5/5 What do you like best about SolarWinds Service Desk? SolarWinds Service desk is a great solution for a small company. Our company is using it to replace our Spiceworks ticket system with a ITSM system that is built for small to medium sized businesses. The interface has built in features such as an asset system to track any network device, computer and assign them to users. It also pulls all the info of the asset that it is able as well as peripherals that are attached to the system. SolarWinds also offers a workflow option to automatically assign tickets to certain groups or users that handle certain tasks such as new hire workflows where many steps or tasks need to be completed by different people. SolarWinds helps this make a workflow to go though all these steps with each user completing their task in the workflow to help track the progress of a ticket from start to finish. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? One of the main thing that is frustrating about SolarWinds Service desk is the search function for Asset management. For some reason you must put in the entire computer name when looking up machines Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? SolarWinds replaces our current ticket system and adds a asset management tracking component to help track the asset that the end user is having problems with. It also adds integration for remote management of systems within the ITSM which is very helpful to us as we don't have one that integrated currently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DN don n. Applications Developer (Support) Mid-Market (51-1000 emp.) 6/26/2025 "Solarwinds Service Desk is my memory" 4/5 What do you like best about SolarWinds Service Desk? Solarwinds Service Desk (SWSD) is my historical memory. That is its greatest feature. With so many small and unique application tickets coming, this is my goto repository for recalling steps toward resolution. Its features allow the relating of similar tickets, problems and solutions, all leading toward quick solving of problems. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? - Lack of fixed font for documenting code - I don't think tag searching works very well - Inability to search by subcategory - Solution images are falling off. Images speak 1,000 words and are critical in solutions. I've been told that I am not saving the images correctly, that I should not be pasting images but instead saving images to disk and then importing them. Nope. Sorry. Paste works fine. If the application is not able to handle that correctly, solve the problem. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? It's my memory store. I cannot remember everything that happens in a day, over the course of a week or month or years. But I can search the repository of incidents to find similar details and determine the correct course of action. In addition, should I be hit by a bus, my colleagues have a huge repository of incidents to determine what needs to be done. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing 4/27/2026 "Great" 3.5/5 What do you like best about SolarWinds Service Desk? improved efficiency in incident resolution (up to 50% faster) and streamlined workflows, though some report limited reporting capabilitie Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? so far so good, everything ok. easy to understand Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? decreasing manual workloads, enhancing asset tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ## Questions about SolarWinds Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/discussions/new) JL Jason Lansang • Last activity almost 6 years ago How do I upload a solution article using tablets or phones? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) GU Guest User What is SolarWinds Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/solarwinds-service-desk/discuss) ## Pricing Options Pricing provided by SolarWinds Service Desk. ### ESSENTIALS $39.00 Per Month ### ADVANCED $99.00 Per Month ### PREMIER $124.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/solarwinds-service-desk/pricing) SolarWinds Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### ##### SolarWinds Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Service Desk Help Desk Incident Reports Process Workflow [ View More Features ](https://www.g2.com/products/solarwinds-service-desk/features) ## 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