1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [SolarWinds Service Desk Discussions](https://www.g2.com/products/solarwinds-service-desk/discuss) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "SolarWinds Service Desk") ![Reward for good SolarWinds Service Desk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35881/medal.svg "Reward for good SolarWinds Service Desk reviews") ](/products/solarwinds-service-desk/reviews) # SolarWinds Service Desk Discussions Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. - **3** discussions - · **67%** answered ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "SolarWinds Service Desk") SolarWinds Service Desk Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **3** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+SolarWinds+Service+Desk+used+for%3F&title=What+is+SolarWinds+Service+Desk+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-solarwinds-service-desk-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+SolarWinds+Service+Desk+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-solarwinds-service-desk-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-solarwinds-service-desk-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+SolarWinds+Service+Desk+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-solarwinds-service-desk-used-for%0aWhat+is+SolarWinds+Service+Desk+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+SolarWinds+Service+Desk+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-solarwinds-service-desk-used-for%0aWhat+is+SolarWinds+Service+Desk+used+for%3F) - Copy link - [ ## What is SolarWinds Service Desk used for? ](/discussions/what-is-solarwinds-service-desk-used-for) What is SolarWinds Service Desk used for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-is-solarwinds-service-desk-used-for) JL Loading... [Jason L.](https://www.g2.com/users/46e61658-4e7e-4b90-8b1f-7205bca34ff4 "Jason L.") • about 6 years ago IT Service Desk Support More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=I+was+wondering+if+we+the+Service+Desk+can+upload+a+Solution+Article+using+the+Mobile+app+that+is+installed+on+our+mobile+phones.&title=How+do+I+upload+a+solution+article+using+tablets+or+phones%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+do+I+upload+a+solution+article+using+tablets+or+phones%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32754-how-do-i-upload-a-solution-article-using-tablets-or-phones&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+do+I+upload+a+solution+article+using+tablets+or+phones%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32754-how-do-i-upload-a-solution-article-using-tablets-or-phones%0aI+was+wondering+if+we+the+Service+Desk+can+upload+a+Solution+Article+using+the+Mobile+app+that+is+installed+on+our+mobile+phones.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+do+I+upload+a+solution+article+using+tablets+or+phones%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32754-how-do-i-upload-a-solution-article-using-tablets-or-phones%0aI+was+wondering+if+we+the+Service+Desk+can+upload+a+Solution+Article+using+the+Mobile+app+that+is+installed+on+our+mobile+phones.) - Copy link - [ ## How do I upload a solution article using tablets or phones? ](/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) I was wondering if we the Service Desk can upload a Solution Article using the Mobile app that is installed on our mobile phones. [ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Google Workspace Administration Software ](https://www.g2.com/tags/google-workspace-administration-software)[ Google Workspace ERP Software ](https://www.g2.com/tags/google-workspace-erp-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) DL Loading... [Dillon L.](https://www.g2.com/users/6ee436ab-549d-478c-ba99-d2bfe2048164 "Dillon L.") • almost 7 years ago Systems Admin More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Will+there+be+a+windows+installer+%28.msi%29+created+for+the+SolarWinds+Discovery+Agent&title=Windows+Installer&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwindows-installer-8d44379e-0179-4f26-9745-c6a388d84665) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Windows+Installer&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwindows-installer-8d44379e-0179-4f26-9745-c6a388d84665&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwindows-installer-8d44379e-0179-4f26-9745-c6a388d84665) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Windows+Installer&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwindows-installer-8d44379e-0179-4f26-9745-c6a388d84665%0aWill+there+be+a+windows+installer+%28.msi%29+created+for+the+SolarWinds+Discovery+Agent) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Windows+Installer&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwindows-installer-8d44379e-0179-4f26-9745-c6a388d84665%0aWill+there+be+a+windows+installer+%28.msi%29+created+for+the+SolarWinds+Discovery+Agent) - Copy link - [ ## Windows Installer ](/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) Will there be a windows installer (.msi) created for the SolarWinds Discovery Agent [ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Google Workspace Administration Software ](https://www.g2.com/tags/google-workspace-administration-software)[ Google Workspace ERP Software ](https://www.g2.com/tags/google-workspace-erp-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) ## Browse by popular topics [IT Service Management Tools](/products/solarwinds-service-desk/discuss?filters%5Btags%5D%5B%5D=it-service-management-tools)[Incident Management Software](/products/solarwinds-service-desk/discuss?filters%5Btags%5D%5B%5D=incident-management-software)[Service Desk Software](/products/solarwinds-service-desk/discuss?filters%5Btags%5D%5B%5D=service-desk-software)[IT Asset Management Software](/products/solarwinds-service-desk/discuss?filters%5Btags%5D%5B%5D=it-asset-management-software)[Google Workspace Administration Software](/products/solarwinds-service-desk/discuss?filters%5Btags%5D%5B%5D=google-workspace-administration-software)[Google Workspace ERP Software](/products/solarwinds-service-desk/discuss?filters%5Btags%5D%5B%5D=google-workspace-erp-software)