Shopper Approved Features

Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation.

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Evaluating strengths and weaknesses of companies with the same target audience

Helps monitor the overall performance of marketing efforts and brand establishment.

Provides a centralized hub and management tools for all data points related to online reputation.

Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns.

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

Automatically monitor and receive alerts for any new online reviews

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Create, save, and re-purpose templates for emails, forms, etc.

Optimize and manage the search engine optimization efforts for a website or digital content

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Identify, track, and respond to negative feedback

Track and monitor a specific set of keywords

Provide multiple methods of user authentication such as social media accounts.

Generate review forms and questionnaires to gather feedback from users.

Ability to personalize review forms and questionnaires based on user type.

Consumers can ask questions about products and request feedback from peers.

Checks to ensure the reviewers are real people who used the products.

Evaluate consumer feedback to ensure that it's authentic and relevant.

Define and implement terms and conditions for privacy, copyright, or intellectual property.

Reviews can be collected directly from e-commerce platforms or online stores.

Reviews can be distributed across multiple channels (online, in store, etc.).

Allow consumers to provide feedback while interacting with customer service representatives.

Provide incentives for reviewers, such as coupons and gift cards.

Manage syndication to distribute reviews across multiple channels.

Analyze data points such as page views, average rating, or consumer sentiment.

Support multiple types of user generated content such as text, video, or photos.

Generate multiple types of badges based on user ratings.

Create reviews widgets that can be embedded on websites and online stores.

Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Integration with third-party CRM systems

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Manage and support multiple languages

Ability that lets users rebrand the software to make it look like their own

Track the usage of certain hashtags

Share internal and external reviews on social media platforms

View and track pertinent metrics to find patterns and gain insights from data

Predict future data based on historical data sets

Encourage your customers to promote your company by providing materials, tools, and reward programs

Automatic reply functionality for incoming messages

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Enables employees to promote their company by supplying them with materials, tools, and reward programs

An extended application or connector that enables users to perform additional services with their current set of tools

Search and filter data across systems to locate required information by entering keywords or certain criteria

Automatically calculate score after the assessment

Application programming interface that allows for integration with other systems/databases

Alter the layout and content of reports

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Customize data fields to support various needs and use cases

Allows businesses to request reviews from their customers

Tracks metrics that provide insight into how a user interacts with any interface or product

Timed notification for any upcoming task, deadline, appointment, or activity

Automatically monitor and receive alerts for any new online reviews

Reminders sent via email

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Import and export data to and from software applications

Notifies a business when a review is left

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Create and administer polls and surveys

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Send messages via SMS

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Interact with data visualization elements, such as charts and graphs, to drill down into data

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Notifications that are delivered to users as soon as an event occurs

Alter the layout and content of reports

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows businesses to manage badges from review websites.

Identify, track, and respond to negative feedback

Allows businesses to share their videos on social media.

Receive data and information in real time

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Leave comments and notes on documents for others to view

Create, save, and re-purpose templates for emails, forms, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Market event via social media tools

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, store and organize emails within the system or via third-party apps

Allows businesses to request reviews from their customers

Manage and support multiple locations

Allows for businesses to run a variety of different campaigns across different channels

Communicate using direct chat or messages within the system

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Customize contracts and forms to collect specific information

Set up connections to third-party platforms to improve business processes

A collection of customer information such as contact details, demographics, previous interactions, etc.

Alter the layout and content of reports

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Software program that continuously adjusts its behavior based on observed data

Pre-designed layouts that can be customized to match preferences and requirements

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Receive data and information in real time

Manage and track all internal and external communication conducted via calls, email, text, or chat

Review data from past periods to reveal recurring tendencies and predict future performance

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Import and export data to and from software applications

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize data fields to support various needs and use cases

Access previous interactions or concerns to maintain customer relationships

View and track pertinent metrics to find patterns and gain insights from data

Define levels of authorization for access to specific files or systems

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Categorize emotions expressed and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Active reporting of data and metrics

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Analyze and gain insights into data in real-time

Graphical representation of data

Add customized logos and colors to align with company branding

Communicate using direct chat or messages within the system

Manage and support multiple languages

Send messages via SMS

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Gauge satisfaction and receive information for improvement and success

Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service

Survey designed the measure customer satisfaction with a product, service, and more

Process of dividing customers into groups based on common characteristics

Manage, store and organize emails within the system or via third-party apps

Search and filter data across systems to locate required information by entering keywords or certain criteria

Streamlining repetitive tasks and activities through automated and predefined workflows

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Tracks metrics that provide insight into how a user interacts with any interface or product

Create and administer polls and surveys

Interact with data visualization elements, such as charts and graphs, to drill down into data

Ability to chat online in real time

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Games or game-like elements to track progress and reward accomplishments

An extended application or connector that enables users to perform additional services with their current set of tools

Visualize and analyze customer experience across all touchpoints and channels

A website or login for customers to access information

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

The ability to create unique content

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Predefined actions automatically performed on the occurance of specific events

Identify customers at risk of migration and activate strategies to retain them

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels