Sendoso Reviews & Product Details

Sendoso has been a great all-in-one platform for gifting and swag management. The ability to procure branded swag directly through the platform simplifies the entire process, from sourcing to fulfillment, and removes a lot of operational overhead for our team. Event sends, party links, and campaigns make it easy to manage larger initiatives, track engagement, and keep everything organized in one place rather than across multiple tools or spreadsheets.

We also really value the Marketo integration, which allowed us to automate our Community Point store and eliminate the need to manually fulfill orders. That automation has saved significant time and made our programs much easier to scale. Overall, Sendoso makes it easy to execute, track, and manage gifting programs efficiently while maintaining a strong brand experience. Review collected by and hosted on G2.com.

One area for improvement is support for international event sends. While Sendoso works well for individual global gifting, it’s not well suited for coordinating large-scale international event sends, which limits its usefulness for global programs. Additionally, inventory visibility can be confusing—items that are out of stock still appear in the inventory tab, making it harder to quickly understand what’s actually available and adding extra steps when planning or executing sends. Review collected by and hosted on G2.com.

I love the marketplace features of Sendoso, as well as the send tracker and ability to create boxes from our inventory in the warehouse! Review collected by and hosted on G2.com.

Learning to set up a campaign at first was a bit confusing. I wish there was a way to create a standing, always-on landing page feature. There are some gifts that we send regularly that would be better to have an always-on landing page. Review collected by and hosted on G2.com.

I find Sendoso incredibly valuable for engaging with clients and prospects, as it enables me to develop pipeline opportunities, advance expansion and renewal opportunities, and create new relationships with ease. I particularly appreciate its user-friendly nature which makes it easy to use and manage. The platform's ability to facilitate bulk sends is beneficial, as it allows me to quickly send items to a list of contacts by uploading a CSV file, streamlining the process significantly. Furthermore, the Amazon plugin feature is a standout for me, as it provides an extensive range of gifting options beyond the standard stock inventory, enhancing the personalization and creativity of gifts. This wide array of choices enables me to tailor gifts for prospects and customers, setting a positive impression and fostering good relationships. Overall, Sendoso's features save time and enhance my ability to connect with essential industry stakeholders effectively. Review collected by and hosted on G2.com.

I find that the reporting capabilities could use improvement. Review collected by and hosted on G2.com.

As an AM, Sendoso solves my biggest headache: staying top-of-mind without being a nuisance. It’s helped me bridge the gap between being a 'software vendor' and a 'strategic partner' by allowing me to show up for my clients during their big wins and their occasional service frustration Review collected by and hosted on G2.com.

While the platform is incredibly powerful, the user interface can be a bit clunky and requires a learning curve to navigate efficiently. I’ve also found the Chrome extension to be a little glitchy, requiring frequent refreshes. Additionally, I’d love to see more consistency in the gift catalog for international regions, as my global clients sometimes have fewer options compared to those in North America. Review collected by and hosted on G2.com.

I like how easy it is to set up a campaign with Sendoso and the flexibility to either send swag from your branded store library or order new swag through Sendoso. I also appreciate the international marketplace feature to send local gifts. The platform's user-friendliness makes these features more valuable because I can set things up quickly and efficiently. It doesn't take me much time to send a gift, and I don't need to know the recipient's address because Sendoso sends out a link for the recipient to input their own address. Review collected by and hosted on G2.com.

I think sometimes it's hard for me to navigate, especially when setting up a campaign. There's just a lot of options, and I wish we could simplify it or possibly get AI recommendations based on what we've done in the past. Review collected by and hosted on G2.com.

I love how easy marketing makes it for us to gift to prospects. Gifting is a huge part of our outbound strategy especially when it comes to accessing decision makers and economic buyers, and Sendoso makes it so easy, seamless, accurate, and easily scalable. It doesn't hurt that the communications that prospects receive are top notch and very clear / impossible to get buried in their inboxes. Review collected by and hosted on G2.com.

I wish it was slightly more flexible in where we could gift from and provided slightly more societally conscious or ethical vendors. Review collected by and hosted on G2.com.

Easy to setup campaigns, lots of options in the marketplace as well. They also provide great resources via Sendoso University. I also like how they allow a variety of ways to send gifts via party link, 1:1, etc. and have great controls. Also, Andres was fantastic with onboarding, 10/10! Review collected by and hosted on G2.com.

The UI/UX as a sender could be much better, it seems outdated. Also, the gifts show weird descriptions (marketplace gifts) to the gift receiver as well that don't make sense for someone receiving a gift to see. I will say we called out the weird descriptions with support and they were quick about fixing it. Lastly, the landing pages aren't as customizable as competitors. Review collected by and hosted on G2.com.

The selection of gifts available is impressive. I find the feature that allows recipients to exchange their gifts during checkout particularly useful. The overall user interface and experience of the platform are also well-designed, with the "smart send" feature standing out for its ability to suggest personalized gifts simply by entering the prospect's email address. Review collected by and hosted on G2.com.

A little more details in the "send tracker" page would be great. Like till when is the address confirmation link valid etc. Similarly, if i have enabled the option to let the prospect exchange gifts during checkout. Review collected by and hosted on G2.com.

Giftology is the perfect way to break through the noise, generate feelings of reciprocity, and the real-time alerts and tracking make follow-up easy. Not to mention that it takes a lot of the pressure off of cold calling/messaging when you can reference the gift in your outreach. I've never needed any customer support, but I also hear they are very responsive. I use Sendoso every day, and it integrates directly into our HubSpot workflows. Review collected by and hosted on G2.com.

I wish you only paid for the gifts that are redeemed, but I don't think that is the case. To be honest, though, I could be wrong, I'm not paying the bill. Review collected by and hosted on G2.com.

There are a lot of options for gifts, and recent improvements to their platform make it even easier to send. We were also able to integrate with our custom CRM so our reps can send directly from customer accounts. Review collected by and hosted on G2.com.

We've had some difficulty getting inventory in and out of their warehouses. Review collected by and hosted on G2.com.