Sendoso Pricing

One thing I strongly value is the gesture of a gift or hand written note to a friend, client, or colleague. Unfortunately, with my work and family life, I have a hard time finding the time to pick up letterhead, write the notes, and mail them out. I've loved using Sendoso regularly to recognize, congratulate, and thank those around me. I highly recommend using Sendoso to build and maintain your relationships! Review collected by and hosted on G2.com.

I wish there was a mobile app so I could send on the go Review collected by and hosted on G2.com.

Honestly, my favorite part of Sendoso is my CSM. He's incredible. Also, brainstorming touches and send sequences with the Sendoso team is super helpful. They get quotes and source items, suggest ideas, etc.

Support is always quick to reply and great about keeping me updating when something takes longer than usual to resolve.

I like that it integrates with Outreach for SDRs, and Salesforce for automatic campaign status updates.

Pro tip: Use the heck out of e-gift cards. They're a nice gesture, you have a ton of flexibility with the amount and what it's for, AND if the card isn't redeemed, it credits back to your account. Right now we have about a 66% credit-back rate, which is killer for us. Review collected by and hosted on G2.com.

Let me start this by saying all the bugs I've run into so far have been fixed by Sendoso, and with great communication from multiple players on their team.

Reporting is rough. The analytics section just isn't programmed to return results for certain types of reports, depending on how you filter. When you archive a user, their send data disappears (CSM was able to retrieve), so you're not getting an accurate look at how much the whole team spent and ROI because it's only showing active users, for example. It seems like most of the time, my only option for getting useful information is a full analytics export (again, no archived users though) and manipulate the data myself in Excel. For a tech company, that's pretty bad.

Some of the functionality that's supposed to be available isn't quite living up to expectations. Amazon ship-to-Sendoso option wasn't even turned on for a long time in our first year, and then I found out not everything on Amazon has the ability to be shipped directly to the Sendoso warehouse. So we were ending up still having gifts delivered to the office, and manually packaging them to ship out ourselves. Not Sendoso's fault per se, but I don't remember that expectation being set in the sales process.

Within the platform itself, I uncovered some "oopsies" that turned into speed bumps for some target acocunt campaigns we were running. Ordering direct from a cookie vendor, for example, the Sendoso field for the included note allowed way more characters than the actual vendor did, so my order was processing for days before it was canceled by the vendor because I exceeded their character limit.

After the first year, we loaded our entire field sales team into Sendoso and chose "Make users add their own credit card upon signup" which failed MISERABLY. The idea behind this (as communicated to me by Sendoso) was that the rep's card would be charged upon send, and any shipping differences would be refunded. In reality, sales reps were telling me they could add their credit card, but couldn't send anything due to insufficient funds. Neither myself nor our CSM was able to actually FIND where the funds went after the card was charged, but Support could. So everything was put on hold while Engineering tried to figure out 1) where the money was going, 2) how to automatically load a charged amount to the user's account balance. There were weeks of back and forth where I was calling reps for their credit card information to set them up myself so they could start using Sendoso, then they all had to re-set up their cards themselves when the fix from Engineering came through. But it still doesn't automatically load to their balance; reps have to tell me when they charge their card and for how much so I can go apply the funds. It's absolutely nuts. Oh, and the reps can't name their cards, so when I log in I see like 10 new "Default Funding Source"s and have to ask them for the last four of their card number so I can change their funding source names in order to apply the right person's funds to account balances.

The platform itself isn't super intuitive. It took me a lot of clicking around to find what I needed in the first several months of using it. Also I've found a ton of typos and misspellings and such, that's just sloppy. Review collected by and hosted on G2.com.