What do you like best?
- Super customizable: You can essentially get any swag you want - if there's something missing from their catalog, you can send them what you want and they'll stock it for you
- Fast feedback: After I upload artwork or send in questions, I typically hear back in less than 24 hours, which expedites the ordering process
- Flexible use cases: You can order swag to your office, have it stored in a warehouse, have it drop shipped to a conference or customer, etc. Customers can use customized links to order unique gifts for them or you an coordinate large-scale swag shipping campaigns (such as renewal gifts)
What do you dislike?
-Slight learning curve: The software isn't as intuitive as one would think. For anyone less used to working on digital platforms, I could see the user interface posing a problem.
-Slower production times: I ordered some swag and it's taking roughly a month to receive. If I ordered this same item & quantity from our old vendor, it would be here in half the time and cost the same. Therefore, I suggest ordering any items way ahead of time.
-Limited unique items: With the midlevel subscription, you get a certain amount of unique items allocated to your account. If you go over these items, you have to pay an additional fee. As a semi-big organization, having no limits on unique items would greatly benefit us.
Recommendations to others considering the product:
Definitely test it out if you're interested in ABM, digital storefront, an integrated swag system, etc!
What problems are you solving with the product? What benefits have you realized?
-Digital Storefront: I'm willing to forego the sometimes higher cost of swag items with Printfection, because the platform provides a digital storefront for our employees to utilize, meaning there's more autonomy in the use of swag and less reliance on my Department. This means more time I can put toward other projects that drive the bottom-line.
-ABM: Although this is not something we are exploring just yet, it's something we are preparing for in the near future. Printfection would offer a valuable way to cater to clients, as you can readily send whatever swag you want directly to them, or even coordinate a campaign or unique link where they select items.