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SAP SuccessFactors HCM Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

SAP SuccessFactors HCM Reviews (1,658)

View 4 Video Reviews
Reviews

SAP SuccessFactors HCM Reviews (1,658)

View 4 Video Reviews
4.1
1,658 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the centralized HR management capabilities of SAP SuccessFactors HCM, which streamline various HR processes and improve efficiency. The intuitive interface and ease of use allow employees to navigate tasks quickly, enhancing overall productivity. However, some users note that the platform can have a steep learning curve and complex navigation, particularly for new users.

Pros & Cons

Generated from real user reviews
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Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Centralized Training Management with Powerful Tracking and Analytics"
5/5
What do you like best about SAP SuccessFactors HCM?

What I like most about SAP SuccessFactors Learning is that it allows centralizing and managing all employee training in a single platform. I also highlight that it makes it easy to track progress, certifications, and mandatory training compliance. Additionally, its reports and analytics help understand team progress and improve development plans. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

One of the disadvantages of SAP SuccessFactors Learning is that the interface can be unintuitive for some users.

Furthermore, the platform's configuration and administration can be complex and require specialized knowledge. Review collected by and hosted on G2.com.

Rajnish C.
RC
Rajnish C.
HR Manager
Mid-Market (51-1000 emp.)
"SAP SuccessFactors HCM Complete Employee Management System"
5/5
What do you like best about SAP SuccessFactors HCM?

1. Easy to use and implementation

2. Data Analytics and reports

3. Easy to use employee management tools

4. Good customer support.

5. SAP integrates natively with other SAP solutions like Finance/ERP and hundreds of third-party applications

6. Payroll & Time Tracking are best Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

1. SAP platform seems expensive for mid-sized organizations due to external implementation partners and specialized consultants. There can be possibility to reduce this cost.

2. With some changes it can be little complex in some features. Review collected by and hosted on G2.com.

Michael M.
MM
Michael M.
Associate Learning and Development Manager
Human Resources
Enterprise (> 1000 emp.)
"Streamlines HR processes with easy-to-use, powerful people management tools"
4.5/5
What do you like best about SAP SuccessFactors HCM?

It’s a user-friendly HR platform with robust features, seamless integration, and dependable support, all of which make managing people and processes more efficient and straightforward. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

Customization feels somewhat limited, and the learning curve can be steep, which can make initial adoption harder for some teams. The visuals could also be improved to create a more polished overall experience. Review collected by and hosted on G2.com.

Simone I.
SI
Simone I.
Digital Marketing Technology Senior Manager
Enterprise (> 1000 emp.)
"Empowers Employee Growth with Robust Self-Service and Learning Tools"
4/5
What do you like best about SAP SuccessFactors HCM?

SAP SuccessFactors enhances the employee experience by providing easy self-service tools for managing personal data, benefits and performance assessment. It's also a great support in personalized learning and career development opportunities, and supports continuous feedback and performance management. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

I personally dislike its complexity, steep learning curve, and not usable user interface, which can make navigation and reporting difficult. It can feel overwhelming without proper training and support. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Verified User in Consulting
Enterprise (> 1000 emp.)
"Unifies Global HR Processes with AI-Driven Personalized Experiences"
4.5/5
What do you like best about SAP SuccessFactors HCM?

Its ability to unify HR processes globally, while offering AI-driven, personalised experiences for employees and managers, stands out. It also supports local compliance. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

Limited customization and weaker reporting analytics compared to competitors. The user interface feels complex, and I’ve run into integration challenges as well. There are also localization gaps, and overall the learning curve is steep. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Enterprise (> 1000 emp.)
"Technical Specialist"
5/5
What do you like best about SAP SuccessFactors HCM?

SAP SuccessFactors stands out as a leading cloud-based Human Capital Management (HCM) suite, offering a robust and scalable solution for organizations seeking to streamline their HR operations, enhance employee experience, and drive business outcomes through talent optimization. SuccessFactors offers an end-to-end solution — from Core HR and Payroll to Talent Management, Learning, Recruiting, and Workforce Analytics. This integrated approach eliminates the need for multiple systems and ensures seamless data flow across HR functions Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

While the UI has improved over the years, it remains inconsistent across modules. Navigation can be clunky, and users often face a steep learning curve. Review collected by and hosted on G2.com.

Adam M.
AM
Adam M.
Senior Technical Writer
Information Technology and Services
Enterprise (> 1000 emp.)
"Streamlines Performance Reviews, Room for org chart UI improvement"
4/5
What do you like best about SAP SuccessFactors HCM?

I like the clean UI of SAP SuccessFactors. It's web-based, allowing me to use it both remotely and in the office without needing an app, which means I can just update things on the go. This flexibility is a very useful benefit. Additionally, the setup is straightforward and logical, and the UI is modern and easy to use. We just shared a video with everyone to explain its use, and the process has been smooth since. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

I find the organization chart aspect of SAP SuccessFactors not particularly logical. It doesn't display everyone else in context, only showing my immediate chain. This limited view means I can’t see the bigger organizational structure or how people I work with fit within the larger company. It would be beneficial if there were an option to toggle a more comprehensive view. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Simple operation and comprehensive solution for HR processes"
5/5
What do you like best about SAP SuccessFactors HCM?

I find the easy operation of SAP SuccessFactors HCM great. Additionally, I highly appreciate the integrated solution of HR processes, which enables a clear and structured onboarding of employees and provides a transparent overview of all employees. The initial setup was also very simple. The decision to switch from Cornerstone to SAP SuccessFactors HCM is based on the technically superior solution with a greater range of functions. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

Learning Platform is not yet mature Review collected by and hosted on G2.com.

NY
nabti y.
Mid-Market (51-1000 emp.)
"Easy to use, but the training could be improved"
4.5/5
What do you like best about SAP SuccessFactors HCM?

I like that SAP SuccessFactors HCM is very easy to use with good ergonomics. It allows us to have everything in one with a tool that is simple to use. I also found that the initial installation of SAP SuccessFactors HCM was easy to implement. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

the training part Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"One of the Best ATS I have used. Multiple features, definitely try this one if you're a recruiter."
4.5/5
What do you like best about SAP SuccessFactors HCM?

Success factors have been so up to date in the Ats world. From Having huge database, to user friendliness, duplicacy check and now highlighting profiles based on recommendations saves recruiter so much time. Built for large, global organizations with complex hiring needs.

It also support local compliance requirements (GDPR, multi-country setups) and localized recruiting processes. Review collected by and hosted on G2.com.

What do you dislike about SAP SuccessFactors HCM?

Costs can be significant — both for licensing and longer implementations with dedicated internal support resources. It’s typically more cost-effective for large organizations, not small businesses. Review collected by and hosted on G2.com.

Questions about SAP SuccessFactors HCM? Ask real users or explore answers from the community

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[Deleted User]
G2
[Deleted User]
•
Last activity over 6 years ago

where did successfactors go wrong?

2 Upvotes
1
Join the conversation
GU
Guest User
•
Last activity about 2 months ago

What is SAP SuccessFactors Core HR and Payroll used for?

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

21 months

Average Discount

14%

SAP SuccessFactors HCM Comparisons
SAP SuccessFactors HCM Features
Customization
Integration APIs
Internationalization
Career Page Configuration
Candidate Evaluations
Sourcing and Candidate Identification
Job Posting
Interview Scheduling