SAP SuccessFactors HCM Reviews & Product Details

It’s easy to deploy solutions for HR processes quickly. The Admin Center allows our admins to manage and adjust local configurations secured by RBP. The system is updated twice per year, and the roadmap is clear. Review collected by and hosted on G2.com.

Because it’s a SaaS system, customization is limited. It’s also difficult to influence the product roadmap, even when you’re a large customer. As clients, we don’t have access to some provisioning configurations, which reduces our autonomy and makes it harder to manage things on our own. Review collected by and hosted on G2.com.

SmartRecruiters is an easy-to-use applicant tracking system that helps us navigate the hiring process and provides a great experience for both recruiters and applicants. Review collected by and hosted on G2.com.

The only things I don’t like are that we can’t add a signature to our emails, and we can’t change the formats or modify the candidate portal. Review collected by and hosted on G2.com.

What I like best about SAP SuccessFactors is its end-to-end HR capabilities on a single cloud platform. It streamlines core HR, talent management, and performance processes, provides strong analytics and reporting, and integrates well with other SAP systems, helping organizations improve workforce visibility, efficiency, and employee experience. Review collected by and hosted on G2.com.

One thing I dislike about SAP SuccessFactors is that the user interface can feel less intuitive compared to some modern HR tools, especially for new users. Customization and reporting can also be complex and may require additional effort or expertise to fully meet specific business needs. Review collected by and hosted on G2.com.

I really like SAP SuccessFactors because it's a very good platform that does the right things I need. As a manager, it helps me a lot in tracking my team's leaves and attendance on time. It's great that I don't have to maintain any Excel sheets to manage the time. The functionalities are very up to the mark, making it convenient for both my team and myself to apply leaves in advance, get them approved, and easily track the status of leave requests. Plus, we can check profiles on SuccessFactors, which adds to its convenience. The initial setup was like a cakewalk, taking only a few days, and it resolved a lot of overheads and confusions we had before using it. Overall, I'm really happy with it as it helps track the holiday calendar and my leave balance. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

User Friendly , Speed is pretty consistent and is easy enough to navigate around the information we need in one system, rather than relying on multiple spreadsheets/systems. Review collected by and hosted on G2.com.

The updates can sometimes make it less user friendly and visually worse. Are allowed to stager these changes but would be nice to have some say , edit from org to org. Review collected by and hosted on G2.com.

I like that SAP SuccessFactors allows me to view and make edits to my employee information easily. I appreciate being able to process my performance data and metrics throughout the year and the ease of viewing my company’s organizational chart. It is valuable to have all this information in one place instead of searching in different locations. Plus, I can see the past history of my performance, which is very useful. Using SAP SuccessFactors was fairly easy to navigate as a first-time user. Review collected by and hosted on G2.com.

I don’t like that you aren’t able to hit the back button to get back to the previous page. Instead, you are kicked out and have to go back to the main menu again. That’s annoying. Navigation can be drastically improved. I should be able to hit the back button at the top of the browser as well as click the button that was created to go back, especially when that button isn’t available. Review collected by and hosted on G2.com.

I like the centralization of HR processes with SAP SuccessFactors HCM. It helps with employee data storage and acts as a central source for other apps to interface from. The end-to-end HR process and automation of repetitive tasks are also aspects I find valuable. Review collected by and hosted on G2.com.

Sometimes it can have things that can be simplified. Lesser clicks will need training to be versed to using it. Review collected by and hosted on G2.com.

This end-to-end HCM suite offers a user-friendly interface and the flexibility of a cloud-based platform. Its analytics and reporting capabilities are powerful, and it supports continuous performance management. Additionally, it addresses global compliance and localization needs. Review collected by and hosted on G2.com.

User Experience Inconsistencies

Although the user interface has seen improvements, there are still noticeable inconsistencies between different modules. Navigating through various sections of the suite can sometimes feel fragmented, which may be particularly challenging for those who are new to the platform.

Integration Challenges

While integration with SAP systems is generally smooth, connecting to non-SAP tools—such as specialized payroll or learning platforms—can be more complex. These integrations often demand the use of middleware or the development of custom APIs. Review collected by and hosted on G2.com.

I like the ease of access to the whole leave dashboard in one snapshot and tracking and managing the review steps in the appraisal process. What works the best is the management of leaves; all the sick, casual, and privileged leaves can be planned in advance, and approval can be sought easily. The setup was quite easy, though it took some time to customize the software as per the organization's needs. Review collected by and hosted on G2.com.

I sometimes have system integration problems, like the biometric attendance timings not registering properly, so I have to regularize them manually. I'd also like a seamless connection and data download with Microsoft suite for easier management through office tools. Review collected by and hosted on G2.com.

SAP SF provides an overall ERP process handling suite. Which covers multiple modules to support the Enterprise Resource Management. The major modules like Employee Central, RCM, ONB, etc. can also be interlinked to each other to allow me the data to flow smoothly between modules. Review collected by and hosted on G2.com.

SAP SuccessFactors can be improved by accepting the enhancement requests raised by clients. Currently, there are a lot of enhancement suggestion but only very few are considered by SAP to be improved. So SAP can improve their enhancements. Review collected by and hosted on G2.com.