RingLead Reviews & Product Details

I only used a limited subset of features - specifically ones around finding duplicate accounts. It worked great for that. Here's why:

- it's cloud - so you don't need to download big files and process them locally etc

- it's quick - 0.5m records are analyzed in <1 hour

- you don't need any data science experience - the duplicate search logic is really easy to understand and to build

- you can build complex scenarios (although not every single thing I'd like is possible)

- you can process merges etc through Ringlead (although I preferred not to so we can be more efficient)

- you can define the winning account criteria which is yet another great feature

- you can also define data retention logic e.g. append all "Description" field data from losing accounts to winning one etc.

As a side note they also have a good support team. Pricing model is great too because I can process data as I need under one annual fee. Review collected by and hosted on G2.com.

I'd like a little more flexibility on data matching criteria (e.g. when comparing 2 different fields you're restricted to rigid matches). Also some things I wanted to do through Ringlead on Customer Accounts required a bit of hacking (thanks to support team for guidance here) - which although not ideal worked in the end. I think this is because RL's key functionalities are centred around Leads and Contacts rather than Accounts. Review collected by and hosted on G2.com.

I like the help implementing the platform. You have full service with RingLead and do not have to worry about trying to figure out how to set up the platform yourself which makes onboarding seamless. Also, it has a really amazing user interface where you have the ability to monitor it's out puts before going fully automatic. This has been a huge help because it allows you to monitor your data and adjust the rules based off the data you get back which is great because you can have full confidence in the product when you move forward. Review collected by and hosted on G2.com.

I think one of the downsides would be the fact that the matched account doesn't allow you to fill in the SDR owner you can only match the lead to the account owner. You are able to create a custom field as a workaround , but when looking at a lead you don't really want two fields that show the same thing. This has been the only downside so far that I have come across otherwise this product is amazing! Review collected by and hosted on G2.com.

Ease of use for user. UI is self explanatory. Mapping is clear, environment connections are fast. Estimation of accounts/contacts that meet filter criteria are so fast & accurate. Dedupe is so powerful and I love that you can match on infinite criteria. If there is ever a day where I cannot use RL, such as when our SFDC connection is being refreshed, I'm honestly crushed! There are so many things I CAN'T do without RL. It's by far the best software I use for my daily tasks and larger projects. Review collected by and hosted on G2.com.

There is a decently long learning curve when starting out as a new user or learning a new module. It would also be extremely helpful if you could change the fields in the list that's imported. sometimes rerunning a task with different column headers would be a lot faster than starting a new task. one more suggestions would be to keep track of each "run" of the task. as in, when you change the list and rerun the same task, keep track of each instance of the task for reporting. Review collected by and hosted on G2.com.

RingLead saves a ton of time and headaches managing Salesforce records. As someone who oversees my companies inbound lead management system, RingLeads routing technology is able to route leads to the correct reps based on location and matches any inbound inquiries to contacts/ accounts that already exist in our Salesforce database. Review collected by and hosted on G2.com.

I haven't run into any downsides while using RingLead. Review collected by and hosted on G2.com.

The product is extremely powerful. RingLead has an almost unbelievable array of features that can be customized to automate a huge variety of data tasks. It has allowed us to solve many data challenges that would have otherwise required tons of manual work or lots of custom programming. They also back the platform with an amazing team who will bend over backwards to help us accomplish whatever we're looking to do. Review collected by and hosted on G2.com.

Because the platform is so customizable and powerful, it can take time to fully maximize its potential. Now that we have things the way we want them the regular administrative time commitment is minimal though. This shouldn't be a reason to ultimately not purchase, because the team at RingLead is always happy to assist. Review collected by and hosted on G2.com.

You can configure a lot of variables and options to identify and merge duplicate records in Salesforce. We looked at a few vendors for this functionality, and RingLead had the best security practices by far. It was shocking how many of the other vendors in this crowded market didn't have SOC compliance in place.

I also really like that I can automate the workflows and they're good to go. Then I can set manual review processes for more sensitive merges and it'll alert me when I need to review certain records manually to approve the merge.

The team has been great to work with and their support is pretty responsive. We don't have a dedicated CSM, but that's really ok with the use case for the tool. Review collected by and hosted on G2.com.

It isn't the simplest interface to understand, so we needed help from the RL team to walk through how we should build our workflows, and best practices for the order those should run in, etc. Review collected by and hosted on G2.com.

This past year our organization launched a project to clean up duplicate accounts and contacts in Salesforce. The RingLead team made this overwhelming task a breeze! They were able to meet frequently on our schedule and guide us through the whole process. I would highly recommend using RingLead because of their professionalism and knowledge of the tool. Every person I've met at RingLead is well versed not only on their products, but also well versed on our organization's needs. Review collected by and hosted on G2.com.

The Data Cleansing tool was slightly overwhelming to work with at first. The RingLead team helped our organization through it with excellent customer service! Review collected by and hosted on G2.com.

RingLead helps us prevent duplicates in our Marketo and Salesforce database. This helps us keep our data more accurate and prevents us wasting time sorting through duplicate leads. Review collected by and hosted on G2.com.

It's not very intuitive and the last time I connected RingLead to Marketo, the "how to" documentation was very hard to follow. It needs to be more user friendly and have better documentation so that we can figure things out for ourselves. Review collected by and hosted on G2.com.

The ease of use and how well we can configure it according to our use cases. So its very flexible too. Review collected by and hosted on G2.com.

sometimes the refresh of data takes a little bit time to get done. Not all the time but sporadic. Review collected by and hosted on G2.com.

Much better than SFDC dataloader and I love that I can review before deploying changes in SFDC. I do all my clean up and bulk data update jobs via Ringlead. The customer support team is also very quick and helpful and has jumped to the rescue when I have been in a pinch! Review collected by and hosted on G2.com.

Takes some time to understand the functionality of the tool and is not the most intuitive (especially if you have not been fully onboarded and have been handed over the tool by a predecessor) but once you spend sometime navigating the tool and get the hang of it, it makes data hygiene jobs so much easier! Review collected by and hosted on G2.com.

Awesome and easy to use along with ensuring that the right tool is there for your sellers is the best way to move forward. Review collected by and hosted on G2.com.

Cost as it is an expensive tool to implement but it is worth it once it is up and running. Review collected by and hosted on G2.com.

Automating merging is critical if you have a decent sized database. Saves me time and keeps my Marketo database clean. They were able to help us with some complex logic needed for our business guidelines. Review collected by and hosted on G2.com.

I do still have to run duplication task manually each week and manually review and merge since there was once scenario RingLead couldn't account for with automated merging. There are also features we can't take advantage of because we don't have a CRM like SFDC. Review collected by and hosted on G2.com.

RingLead helps to keep my CRM data clean from duplicates. We currently have integrations that import contacts and other custom objects from our enterprise products into Salesforce. We use RingLead to cleanse the data and merge duplicates with easy to use filters and rules. Review collected by and hosted on G2.com.

If I clear my cache, I lose my custom column settings when viewing resolutions in the deduplication module. Review collected by and hosted on G2.com.

I’ve been using data quality tools since 2014, and there hasn’t been anything as reliable as Ringlead. Pat and Billy from the CSM team have gone above and beyond to understand my company’s challenges with data, how RingLead can help, and how we will track ROI. From all the technology vendors I’ve worked with, Ringlead is the only one that has acted as a partner to my business. Great job, and keep up the results! Review collected by and hosted on G2.com.

I wish I was able to search for contacts and companies within the DMS tool. Review collected by and hosted on G2.com.

We started using Ringlead's deduplication module and it has been amazing for cleaning up and maintaining our data. We have now started integrating both Salesforce and Marketo with Ringlead and it is another level up.

Ringlead's customer service is amazing. They respond to questions quickly and are really great people. Review collected by and hosted on G2.com.

The learning period took us a bit to understand. However, the Ringlead team was with us every step to ensure we weren't losing any critical data. Review collected by and hosted on G2.com.

Considering how difficult the problems the platform solves are, the interface is remarkably intuitive and user friendly. Moreover, each function is split into very clear segments and I particularly like to commonality between functions. This means you don't constantly need to learn new ways of operating each function. Finally, the breadth of solutions is really broad and its extremely useful to be able to manage everything in one single place. Review collected by and hosted on G2.com.

It would be great to see some search functionality incorporate in the review screens to look for specific accounts or users, rather than using the filters. Review collected by and hosted on G2.com.

The standout part of working with Ringlead thus far for us has been the onboarding and support. Ringlead itself is intuitive, however fitting it to work with our systems has required a lot of detail. Our onboarding and success managers have been amazing throughout. Review collected by and hosted on G2.com.

Nothing yet. As someone who is not a salesforce admin there has been a steep learning curve but that is not Ringlead's issue. Review collected by and hosted on G2.com.

It searches the web for phone and email and directly imports into salesforce. I easily add in 50 new leads a week that cuts down the Manuel input saving me hours or researching!!! Review collected by and hosted on G2.com.

I have to log in too many times, and the duplicate feature could use some work. The emails it pulls 50% are wrong and wish it had a feature that say "this email is 99% verified or 25% chance of not being valid" Review collected by and hosted on G2.com.

Easy to use automated system for getting rid of any duplicates in your Salesforce database. There are a lot of other capabilities with segmentation as well. Review collected by and hosted on G2.com.

Overall not much to dislike. I wish it automatically would pick out the unsubscribe field as true without having to program it to do so, but overall good. It was difficult to get in contact with them at first when we didn't know our CSM and tried calling the phone number on the site and the voicemail box was full. Review collected by and hosted on G2.com.

RingLead is simply the conduit that makes Salesforce truly functional. It helps me make mass updates, deletions, normalize, cleanse and capture data that would be completely impossible to perform directly in Salesforce. It has also been instrumental in my efforts to update industries and add SIC industry codes to our database. RingLead can perform universal functions that would take days, weeks or even months in Salesforce. Review collected by and hosted on G2.com.

My one concern about RingLead is that it could perhaps be more intuitive and user friendly for anyone just logging on and trying to use the system. I've been incredibly fortunate to have a wonderful customer service rep who I work with regularly on my project, but if Vinny didn't work with me so hand-in-hand, I'm not sure I would ever have sorted out how to perform some of the more advanced functions or known how to troubleshoot updates I'm trying to run that aren't working for one reason or another. Review collected by and hosted on G2.com.

I love the ability to define so many different rules when merging records (ie: taking the highest engagement stage, combining dependent fields together in a merge, or the options to add scores together, append notes, or simply overwrite). Review collected by and hosted on G2.com.

Lead to Contact SFDC feature needs the same sophisticated routing logic that Lead to Lead and Contact to Contact merging has out of the box. You're still able to accomplish this, but there is a bit of a work-around. Review collected by and hosted on G2.com.

I like that RingLead integrates allowing me to match and route before syncing to SFDC. This helps with orchestration of other programs. I also really like RingLead's ability to set up custom surviving duplicate rules so I can merge duplicates with confidence. Review collected by and hosted on G2.com.

I haven't fully used RingLead long enough to see anything major that I don't like so far. Review collected by and hosted on G2.com.

- Clean interface

- Great options for deduping, normalizing, importing data

- Ability to add external data sources for enrichment Review collected by and hosted on G2.com.

Ringlead as a data source is not as reliable compared to D&B, we see gaps more often than we would like. Review collected by and hosted on G2.com.

Just love to have this, user friendly and easy to learn. Support is awesome.

Easy way to cleanse the data. Review collected by and hosted on G2.com.

Few cases we don't get notified, but not a big concern Review collected by and hosted on G2.com.

It is fairly straightforward to merge accounts, and I have confidence it will work as expected. Review collected by and hosted on G2.com.

The interface and process can be a bit clunky and confusing; I think it could be simpler and more streamlined. Review collected by and hosted on G2.com.