Reliance Reviews & Product Details

ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as manufacturing, medical devices, electronics, heavy industry, food and beverage, pharmaceuticals, and automotive, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. ETQ’s Reliance QMS provides customers with a suite of fundamental capabilities and a set of core applications that optimize quality management programs. • Document Control • Change Management • Audit Management • Corrective Action (CAPA) • Insights Advanced Analytics • Training Management • Suppliers, Materials and Chemicals • And more! ETQ customers have long relied on Reliance’s comprehensive, cross-industry portfolio of QMS applications to advance their quality programs and meet critical business goals. With Reliance NXG, customers can now accelerate their quality journey into the resilient and adaptable world of cloud-native quality and safety management, advanced analytics, controlled ubiquitous access and enterprise digital transformation. Reliance NXG allows customers to effectively future-proof their quality management systems and provide a powerful catalyst to digital transformation in their organizations. The technological foundation of Reliance NXG is based on four value pillars: usability, flexibility, visibility and scalability, enabled by advanced cloud-native technologies and a transformational vision. • Usability: The solution’s new search capability enables users to quickly find anything within the system, with enhanced navigation to streamline the user experience from any device. • Flexibility: New integration features, built upon a multi-tenant architecture, allow customers to break down the barriers that limit collaboration and keep up with changes in their business. • Visibility: Digital transformation efforts will drive QMS solutions deeper into an organization’s enterprise technology stack. Powered by Insights analytics, workflows can be configured to automatically classify events, improving the speed and accuracy of decisions. Users are provided not just with better information, but also guidance that can be used to streamline investigations and root cause analyses. • Scalability: The cloud-native QMS enables enterprise-wide quality processes, providing support for any number of users, any volume of data and any configuration with a high availability architecture with no single point of failure. Customers in regulated markets can leverage ETQ’s expedited validation and risk-based verification to reduce testing effort required. ETQ was founded in 1992 and has main offices located in the U.S. and Europe. To learn more about ETQ and its various product offerings, visit www.etq.com.

Product Website

Seller

ETQ

Discussions

Reliance Community

Languages Supported

German, English, French, Spanish, Chinese (Simplified)

Overview by

Kaitlyn Natchez

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Reliance Integrations

(15)

Verified by Reliance

Reliance Media

Reliance Demo - etq-reliance-qms-spring-23-nxg

ETQ Reliance QMS Platform

Reliance Demo - etq-reliance-qms-applications

ETQ Reliance Platform Application Sets

ETQ Reliance QMS for Mobile

Reliance Demo - etq-reliance-qms-insights-map

Regulatory Submission Benchmark

ETQ Reliance QMS Platform

Quality champions reduce the cost of quality using ETQ Reliance QMS.

Quality champions use ETQ Reliance QMS to manage supplier quality.

ETQ Reliance drives compliance at scale.

ETQ Reliance accelerates time to market.

Official Downloads

(5)

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ETQ Named Overall Leader in Quality Management Systems (QMS) by ABI Research

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Bella H.

Process improvement specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

1/5/2026

"Supports compliance processes"

3.5/5

What do you like best about Reliance?

The most outstanding attribute of the ETQ Reliance QMS is that it enhances accountability. Audits, CAPAs, and documentation can be performed every day using it to make sure all people are informed about their roles. ERP and HR integration aids in ensuring training and compliance are both up to date. The software minimizes errors and increases the effectiveness of cooperation of the departments. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

What I dislike about ETQ is that it may seem slow to make a change once it has been initially set up. The process of updating workflows or documents is frequently associated with additional coordination. It is possible to experience the interface being cumbersome when going through the records of several, thus slowing down productivity during the busy days. These problems occasionally result in failures in responding to quality problems in time. Review collected by and hosted on G2.com.

What problems is Reliance solving and how is that benefiting you?

The issue of inconsistent quality management is finaly resolved. Prior to its usage, it was a chaotic system to track corrective measures, audits, and documents among teams and add error. Everything has become a process and this has enhanced accountability and minimized recurrent problems. Working on a daily basis is more predictable, stress free, and my colleagues can rely on the fact that the work is done right. Review collected by and hosted on G2.com.

Oleg T.

Director Of Information Technology

Mid-Market (51-1000 emp.)

12/29/2025

"Effortless Document Management and Outstanding Support"

4.5/5

What do you like best about Reliance?

I like most of what the product does well and as it is good at keeping track of and storing documents and it is relatively simple to add new users to the system. Also I was relieved to see that the office 365 integration did not automatically destroy my laptop as soon as I connected it to ETQ Reliance QMS. I also appreciate the fact that the technical support team members are friendly and actually pick up the telephone when called. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

The user interface is an eyesore and the last time I saw something that looked similar to this was when I was using mosaic back in the early days of the internet. On top of that, the system is down at least once per month for an entire day or longer. This forces me to put off all of my tasks until the system comes back online. Review collected by and hosted on G2.com.

Jojo W.

Associate manager

Medical Devices

Mid-Market (51-1000 emp.)

1/15/2026

"Centralized Quality Management with Setup Ease"

4/5

What do you like best about Reliance?

I like ETQ Reliance QMS for its ability to centralize and automate quality processes in a single, configurable platform. It provides strong workflow control for CAPA, document management, audits, and change management. The initial setup was easy, which added to its appeal. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

I find the usability, configuration complexity, and performance challenging with ETQ Reliance QMS. Review collected by and hosted on G2.com.

What problems is Reliance solving and how is that benefiting you?

I use ETQ Reliance QMS to centralize quality processes, maintain regulatory compliance, and reduce risk. It solves inefficiency, lack of visibility, regulatory risk, and recurring quality issues, while providing strong workflow control for CAPA, document management, audits, and change management. Review collected by and hosted on G2.com.

Mohit S.

Director

Mid-Market (51-1000 emp.)

11/17/2025

"Efficient Document Management and Seamless Approvals"

4.5/5

What do you like best about Reliance?

I use ETQ Reliance to handle document changes and approval routing and track my training activities and all other content stored on the platform. The system enables me to save time because we used to perform all work through paper based procedures. The system updates all information in one location after approval so users can access the most recent version of documents immediately after approval. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

The search function needs multiple attempts to find specific documents because our large document collection makes it hard to locate the needed information. The system requires me to finish all urgent document changes through authorized procedures when documents stay in processing status. Review collected by and hosted on G2.com.

What problems is Reliance solving and how is that benefiting you?

All documents and imputed events and approvals and training materials exist in a single location which reduces my time spent searching for versions and obtaining signatures so I can focus on completing work. The system has made audit processes more efficient by removing all errors which needed extra work to resolve. Review collected by and hosted on G2.com.

Howard T.

Howard Tiersky

Small-Business (50 or fewer emp.)

5/8/2025

"ETQ Reliance QMS with extremely useful features for quality process management"

5/5

What do you like best about Reliance?

The first thing is that its an easy-to-use product, even if you're not an expert, you can use it. I like that too. The updates are great, and I love the quality management features, and that everything is in one place, which is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

Management within departments works well, but it can be difficult for some organizations, for example, the drag-and-drop feature limits some configuration options. Review collected by and hosted on G2.com.

Response from Angela Anderson of Reliance

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Hi Howard, Thank you for your positive feedback on ETQ Reliance QMS. We're pleased to hear that the software has been versatile and beneficial for your sustainability and quality management needs. We'll continue to strive for excellence in providing useful features for our customers.

Dariusz D.

Product compliance specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

10/7/2025

"ETQ Reliance QMS brought much needed order to our quality documentation, ending the chaos"

4/5

What do you like best about Reliance?

ETQ Reliance QMS has gone a long way in enhancing our capacity to control documents. Its version system is simple and everyone is using the right procedures, this has prevented confusion when auditing. I also love the fact that it is so simple to establish automated notifications on review cycles. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

The interface is somewhat old-fashioned in certain places, and might be easier to use. Other times it requires too many clicks to locate certain settings in a configuration. It also turned out to be more complex than expected to be integrated with our current ERP system requiring major custom development. Review collected by and hosted on G2.com.

What problems is Reliance solving and how is that benefiting you?

We had problems in being able to keep a regular quality record in our different production lines. With ETQ Reliance QMS in place the only source of all quality information is now one. This has lowered significantly the time taken in manual data compilation of our quality reports and has made our data more accurate. Review collected by and hosted on G2.com.

Mikir P.

Operations Supervisor

1/13/2026

"Cost-Effective QMS with Easy Interface"

4.5/5

What do you like best about Reliance?

I really like ETQ Reliance QMS. It features an easy interface and is cost-effective for document storage and managing change control procedures. The seamless setup was straightforward, and I particularly appreciate the ease of customizing training quizzes and creating training matrices for specific teams. It ticks the majority of boxes for me when it comes to document management, change control, and training plans. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

I find the ease of working across multiple devices, lacking a mobile application, an issue. Review collected by and hosted on G2.com.

Gino D.

Edge computing solutions architect

Renewables & Environment

Small-Business (50 or fewer emp.)

11/9/2025

"A quality system that simplifies our complex processes and saves time"

4.5/5

What do you like best about Reliance?

I am impressed with the fact that ETQ Reliance can cope with the complicated workflow. Automated workflow of document routing to review and approval has helped in alleviating bottlenecks to a great extent. Another aspect that I like is that the interface is easily user friendly, thus, reducing the time required in training new employees. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

Although it is a powerful system, it might be difficult to come up with very specific and customized reports. The first setup phase has been more time consuming than expected. Also, the mobile application capabilities might be increased. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/15/2019

"ETQ Reliance Review"

5/5

What do you like best about Reliance?

ETQ Reliance software application is easy to configure, use and has a flexible platform. It contains all elements as they pertain to a Quality Management System. With assistance from ETQ staff our company was able to customize the modules to meet our needs making use of advanced configuration. The similarities in form layout and structure between modules makes it easy to adopt across many processes and users feel comfortable using the system. This makes the adoption rate seamless. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

I do not see any drawbacks at this point. Review collected by and hosted on G2.com.

Recommendations to others considering Reliance:

ETQ Reliance is easy to navigate, has excellent reference documentation and very timely technical support. Review collected by and hosted on G2.com.

What problems is Reliance solving and how is that benefiting you?

With the help of Reliance, we are moving away from a heavy paper based system to an electronic system that users across the country can use 24/7 in order to perform their work. We have implemented CAPA (Corrective Action Preventive Action), QEM module (Quality Event Management), Change Control, Document Management, Adverse Transfusion Reaction and are in the process of working with an ETQ IC for Donor Adverse Events module. Review collected by and hosted on G2.com.

Sania R.

Quality Specialist

Mid-Market (51-1000 emp.)

9/10/2025

"ETQ Reliance QMS is fundamental and the cornerstone of our quality promise"

4.5/5

What do you like best about Reliance?

I enjoy managing audits and ensuring corrective actions, email, and spreadsheets. I also love being able to easily log inspections and track them. Review collected by and hosted on G2.com.

What do you dislike about Reliance?

I dint like the configuration and customization of the modules because adapting them to our transportation and storage needs was very difficult and chaotic. Review collected by and hosted on G2.com.