Reliance Pricing Overview

The intutativeness and how easy it was to implement.Customer support was fantastic through the whole process. Review collected by and hosted on G2.com.

The cost for implementation and the rigidness of their validation vendor. Review collected by and hosted on G2.com.

ETQ Reliance is effective in maintaining a digital quality management system. It is user-friendly and provides a single source of information for the company's quality data. Since upgrading from Verse, there have been several improvements that make the system more and more worth the work that goes into the setup and maintenance. Recently, newer enhancements in Reliance CG (2020 and up) have made the system more bug-free and designer-friendly. The number of support tickets we need to create has decreased significantly from 2019 to now. The software's ability to handle advanced configurations and integrate with external software has made it all the more valuable. Flexibility is a large plus: if you know how to utilize ETQ Script, you can make the system do virtually anything. Additionally, once you purchase RC (Remote Configuration) hours, the support team is very helpful when implementing unique configurations or applications. Review collected by and hosted on G2.com.

ETQ Reliance is a powerful tool, but it still has its limitations. These limitations mostly appear on the designer side: while it is user-friendly, it is not always designer-friendly. My main pet peeve as a designer/administrator is that every time we update or patch, something else in the system seems to break. It has made me very cautious of upgrades. Some design limitations may make it so that users need to use annoying workarounds, such as needing to close two separate forms for one process. Lastly, the pricing structure (for yearly subscriptions, support, MAUs or CCUs, add-ons, QDL or Insights, and RC hours) is not ideal for small companies. Review collected by and hosted on G2.com.