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Compare Dynamics 365 Field Service and ServiceMax 
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At a Glance
Market Segments
Mid-Market (37.4% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User
Dynamics 365 Field Service
Star Rating
(153)3.9 out of 5
Market Segments
Mid-Market (37.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in location tracking with a score of 8.4, allowing for better real-time updates and communication during jobs, while ServiceMax falls short with a score of 7.7, leading to potential delays in job execution.
- Reviewers mention that the calendar and dispatch features in Dynamics 365 Field Service are highly rated at 8.3 and 8.1 respectively, providing a seamless scheduling experience, whereas ServiceMax's calendar feature is rated lower at 8.1, which may affect efficiency in job assignments.
- G2 users highlight that Dynamics 365 Field Service offers superior performance dashboards with a score of 8.3, enabling better tracking of sales performance, while ServiceMax's performance tracking features are less robust, receiving a score of 8.0.
- Users on G2 report that the client notifications feature in Dynamics 365 Field Service is rated 8.2, enhancing customer communication, while ServiceMax's client notifications are rated lower at 7.0, which could lead to missed updates for clients.
- Reviewers mention that Dynamics 365 Field Service provides better invoicing capabilities with a score of 7.9, making it easier for users to manage billing, compared to ServiceMax's lower score of 7.4, which may complicate the invoicing process.
- Users say that the quality of support for Dynamics 365 Field Service is rated at 8.4, indicating a strong support system, while ServiceMax's support is rated lower at 7.6, suggesting potential challenges in resolving issues quickly.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
Dynamics 365 Field Service
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
8.6
130
8.5
126
Ease of Use
8.3
132
8.4
126
Ease of Setup
8.0
47
8.1
71
Ease of Admin
8.4
47
8.1
54
Quality of Support
8.4
127
8.1
122
Has the product been a good partner in doing business?
8.5
45
8.4
53
Product Direction (% positive)
7.7
126
8.5
120
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.6
47
Not enough data
Feature Not Available
Before the Job
8.3
91
8.3
68
8.1
78
8.4
68
8.2
83
8.5
65
7.9
77
8.1
68
On the Job
8.4
88
8.0
59
8.4
99
7.8
65
Feature Not Available
7.3
58
8.2
90
7.4
58
8.1
14
7.8
55
After the Job
8.2
96
8.2
66
8.0
92
8.2
68
7.9
86
7.7
63
8.1
84
7.6
57
Agentic AI - Field Service Management
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Categories
Categories
Shared Categories
Dynamics 365 Field Service and ServiceMax are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.5%
Education Management
5.4%
Computer Software
4.8%
Information Technology and Services
4.1%
Higher Education
3.4%
Other
74.8%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
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