# Dynamics 365 Field Service vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dynamics 365 Field Service excels in **integrations** , particularly with other Microsoft products like Outlook and Teams. Users appreciate its ability to optimize field operations through advanced scheduling and resource management features, making it a powerful tool for end-to-end field service management.
- **Users say** that ServiceMax shines in **automation** and **real-time visibility** , leveraging AI-driven scheduling to streamline operations. This capability allows for efficient technician assignment and tracking of work progress, which many find beneficial for enhancing productivity.
- **According to verified reviews** , Dynamics 365 Field Service has a slightly higher rating for **ease of use** , with users noting its intuitive interface and straightforward onboarding process. This can be particularly advantageous for teams looking to minimize training time and quickly adapt to the software.
- **Reviewers mention** that while ServiceMax is built on the reliable Salesforce platform, some users have encountered **performance issues** or downtime. This can be a concern for businesses that rely heavily on consistent software performance for their field service operations.
- **G2 reviewers highlight** that both products have similar scores in meeting user requirements, but Dynamics 365 Field Service edges out slightly with its comprehensive features like IoT-driven proactive maintenance, which can significantly enhance service delivery and customer satisfaction.
- **Users express** that while ServiceMax offers strong capabilities in field service management, the overall user satisfaction is higher for Dynamics 365 Field Service, as reflected in its G2 Score. This suggests that users may find more value and reliability in Dynamics 365 for their day-to-day operations.



---
## Frequently Asked Questions

### What is the difference between Microsoft Dynamics 365 Field Service vs ServiceMax?

ServiceMax stands out for its higher reviewer rating and ease of use, while Microsoft Dynamics 365 Field Service is noted for its deep Microsoft ecosystem integration.

| [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) |
| --- | --- |
| 3.9/5 (156 reviews) | 4.2/5 (144 reviews) |
| Mid-Market | Mid-Market |
| 8.0 | 8.1 |
| 8.3 | 8.1 |
| Integration with Microsoft products | Ease of use and scheduling management |



### How do the pricing models of Microsoft Dynamics 365 Field Service and ServiceMax compare?

ServiceMax is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Microsoft Dynamics 365 Field Service.

- **Microsoft Dynamics 365 Field Service:** In recent reviews, several reviewers cite high licensing costs and note that reporting and storage can add to the expense.
- **ServiceMax:** Reviewers mention that ServiceMax is expensive, but they also highlight its strong value due to robust features and ease of use.



### What are the best alternatives to Microsoft Dynamics 365 Field Service and ServiceMax?

The top three alternatives to Microsoft Dynamics 365 Field Service and ServiceMax are Agentforce Field Service, ServiceTitan, and Jobber.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | 3.9/5 (156 reviews) | Mid-Market | Expensive, high licensing cost | Integration with Microsoft products |
| [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) | 4.2/5 (144 reviews) | Mid-Market | Expensive, but strong value for features | Ease of use and scheduling management |
| [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049 reviews) | Mid-Market | — | Comprehensive field service management |
| [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.4/5 (375 reviews) | Small-Business | — | Strong for small business operations |
| [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | — | User-friendly and efficient for small teams |



### Which Field Service Management features should I prioritize when comparing Microsoft Dynamics 365 Field Service and ServiceMax?

Buyers should prioritize scheduling and dispatch, integration capabilities, ease of use, customization, and reporting when comparing Microsoft Dynamics 365 Field Service and ServiceMax.

- **Scheduling and Dispatch:** ServiceMax has 7 all-time mentions for scheduling management, while Microsoft Dynamics 365 Field Service has 2 for scheduling.
- **Integration Capabilities:** Microsoft Dynamics 365 Field Service has 2 all-time mentions for easy integration, and ServiceMax has 5 for easy integration.
- **Ease of Use:** ServiceMax has 10 all-time mentions for ease of use, compared to Microsoft Dynamics 365 Field Service's 8.3 Ease of Use score.
- **Customization:** ServiceMax reviewers note customization difficulties (1 all-time mention), and Microsoft Dynamics 365 Field Service reviewers also cite limited customization (1 all-time mention).
- **Reporting:** Microsoft Dynamics 365 Field Service reviewers mention inefficient reporting (1 all-time mention), while ServiceMax reviewers highlight real-time data (4 all-time mentions).



### What are the pros and cons of Microsoft Dynamics 365 Field Service vs ServiceMax?

ServiceMax's headline strength is ease of use, while Microsoft Dynamics 365 Field Service is strongest for Microsoft ecosystem integration.

- **Microsoft Dynamics 365 Field Service strengths:** Integration with Microsoft products (2 all-time mentions), advanced scheduling, resource optimization, and end-to-end field service management.
- **Microsoft Dynamics 365 Field Service trade-offs:** Time-consuming setup (2 all-time mentions), complex configuration, high licensing cost, limited customization (1 all-time mention), and inefficient reporting (1 all-time mention).
- **ServiceMax strengths:** Ease of use (10 all-time mentions), scheduling management (7 all-time mentions), easy access (6 all-time mentions), and strong integration capabilities (5 all-time mentions).
- **ServiceMax trade-offs:** Expensive (5 all-time mentions), learning curve (5 all-time mentions), slow performance (5 all-time mentions), connectivity and sync issues (4-5 all-time mentions), and some customization difficulties (1 all-time mention).



### Is Microsoft Dynamics 365 Field Service or ServiceMax better for small businesses?

ServiceMax is a better fit for small businesses, as reflected in its strong small-business reviewer sentiment and ease of use.

- **Microsoft Dynamics 365 Field Service:** Largest segment is Mid-Market; reviewers note the platform is powerful but can be complex and costly for smaller teams.
- **ServiceMax:** Largest segment is Mid-Market, but recent reviews highlight its user-friendly interface and efficient setup, making it accessible for small businesses.



### Which Field Service Management platform has better integrations?

ServiceMax is favored for integrations, with more reviewer-cited integration mentions and strong Salesforce ecosystem compatibility.

- **Microsoft Dynamics 365 Field Service:** Reviewers highlight integration with Microsoft products such as Outlook and Teams, with 2 all-time mentions for easy integration.
- **ServiceMax:** Reviewers cite integration with Salesforce and other third-party applications, with 5 all-time mentions for easy integration and 3 for integrations overall.



### How do Microsoft Dynamics 365 Field Service and ServiceMax compare on customer support?

Microsoft Dynamics 365 Field Service and ServiceMax are rated at near-parity for Quality of Support, with scores of 8.3 and 8.1 respectively.

- **Microsoft Dynamics 365 Field Service:** Reviewers describe support as responsive and helpful, with several citing strong support experiences and a 7/7 support rating in multiple recent reviews.
- **ServiceMax:** Reviewers mention high-quality support, proactive assistance, and knowledgeable staff, with multiple recent reviews rating support at 7/7 and highlighting positive experiences with account reps and technical support.



### Which is easier to implement, Microsoft Dynamics 365 Field Service or ServiceMax?

Microsoft Dynamics 365 Field Service and ServiceMax are rated at near-parity for Ease of Setup, with scores of 8.0 and 8.1 respectively.

- **Microsoft Dynamics 365 Field Service:** Reviewers note that setup can be complex and time-consuming, but also mention that onboarding is manageable with strong technical expertise.
- **ServiceMax:** Reviewers highlight easy initial setup, low-code configuration, and efficient onboarding, though some mention a learning curve for advanced features.



### Which product has better Dispatch?

ServiceMax is the stronger product for Dispatch, with more reviewer-cited strengths and feature mentions in this area.

- **Microsoft Dynamics 365 Field Service:** Scheduling is mentioned in 2 all-time reviews, with reviewers noting advanced scheduling and resource optimization.
- **ServiceMax:** Scheduling management is cited in 7 all-time reviews, with additional mentions for real-time updates, dispatch efficiency, and strong mobile capabilities supporting dispatch operations.



| | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 156 | 143 | 
| **Largest Market Segment** | Mid-Market (38.0% of reviews) | Mid-Market (40.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 User | 

---
## Top Pros & Cons

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

### ServiceMax

Pros:
- Easy Communication (10 reviews)
- Communication (9 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.6 (133 reviews) | 8.5 (126 reviews) | 
  | **Ease of Use** | 8.3 (135 reviews) | 8.4 (126 reviews) | 
  | **Ease of Setup** | 8.0 (50 reviews) | 8.1 (71 reviews) | 
  | **Ease of Admin** | 8.3 (49 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 8.3 (130 reviews) | 8.1 (121 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (47 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 7.6 (129 reviews) | 8.5 (120 reviews) | 

---
## Pricing

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.3/10 | 5 |
| **ServiceMax** | N/A | N/A |

#### Territory Mapping

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Lead Priority** | 9.0 (5 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (5 reviews) | Not enough data | 
| **Sales Rep Tracker** | 8.0 (5 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Video and Interactive Media** | 7.7 (5 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sales Forecasting** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Field Service** | 8.0/10 | 113 |
| **ServiceMax** | 8.0/10 | 73 |

#### Generative AI

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | 6.5 (46 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Calendar** | 8.2 (93 reviews) | 8.4 (69 reviews) | 
| **Dispatch** | 8.0 (80 reviews) | 8.4 (68 reviews) | 
| **Roles** | 8.1 (85 reviews) | 8.5 (64 reviews) | 
| **Booking** | 7.8 (79 reviews) | 8.1 (68 reviews) | 

#### On the Job

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Location** | 8.3 (90 reviews) | 8.0 (59 reviews) | 
| **Employee Communication** | 8.3 (101 reviews) | 7.7 (65 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.3 (57 reviews) | 
| **Client Notifications** | 8.2 (92 reviews) | 7.4 (58 reviews) | 
| **Field Sales** | 7.7 (16 reviews) | 7.8 (55 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Reports** | 8.2 (98 reviews) | 8.2 (66 reviews) | 
| **Analytics** | 8.0 (93 reviews) | 8.1 (67 reviews) | 
| **Billing & Invoicing** | 7.8 (88 reviews) | 7.7 (63 reviews) | 
| **CRM Integrations** | 8.1 (87 reviews) | 7.6 (56 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | 

#### Additional Functionality

| Feature | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Field Service | ServiceMax | 
|---|---|---|
| **Small-Business** | 31.3% | 24.4% | 
| **Mid-Market** | 38.0% | 40.7% | 
| **Enterprise** | 30.7% | 34.8% | 

### By Industry

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

#### ServiceMax

- **Information Technology and Services:** 20.1%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.5%
- **Telecommunications:** 5.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 2.9%
- **Hospital & Health Care:** 2.2%
- **Health, Wellness and Fitness:** 2.2%
- **Facilities Services:** 2.2%
- **Manufacturing:** 2.2%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Dynamics 365 Field Service

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.3/5 stars (1256 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27541 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (283 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (410 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.3/5 stars (1256 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.4/5 stars (438 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (972 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4954 reviews)

---
## Top Discussions

### Dynamics 365 Field Service

No discussions available for this product.

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-field-service-vs-ptc-servicemax)