--- title: ServiceMax Reviews meta_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 143 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 143 scale: '5' date_modified: '2026-10-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

ServiceMax Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

16 months

User Insights

Average based on 143 real user reviews.

Implementation Time

6 months

Perceived Cost

$$$$$

ServiceMax Reviews (143)

Reviews

ServiceMax Reviews (143)

4.2
143 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the user-friendly interface and real-time updates that ServiceMax provides, making it easier to manage field service operations efficiently. The software's ability to streamline scheduling and enhance communication is highly valued, although some users note that it can be complex to navigate initially.

Pros & Cons

Generated from real user reviews
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JT
Josphat T.
Events Manager
Small-Business (50 or fewer emp.)
"Awesome application to use"
5/5
What do you like best about ServiceMax?

Zinc enterprise messenger is a wonderful communication tool to use. It offers exceptional features. I love using the application for video calls because of its video quality and the simplicity to use. The application offers a very attractive interface with a very beautiful purple theme. The application is very convenient for me because I can simply create a team and add people we work with much ease if they are already using the application. Zinc provides a wonderful platform for team members to share ideas and other information. Zinc allows sharing of images and videos. Sending broadcast messages on Zinc messenger is very simple with the dedicated tab to do so. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The application has a lot of tabs. Some of the features should be combined on one tab or added to the floating button. This would make the application much easier to use and less clumsy. Review collected by and hosted on G2.com.

JO
Joash O.
Operations Manager
Small-Business (50 or fewer emp.)
"Zinc_instant messaging application"
5/5
What do you like best about ServiceMax?

I love using the application because it's easy to find co-workers who are already using the application. The application offers an instant messaging platform and allows sharing of different file types. It also allows me to share files that I have stored on other third-party cloud storage applications like Dropbox, Google Drive, OneDrive, etc. Sharing location is also possible on the Zinc enterprise messaging app. I love using app group messaging because I can get in touch with members of staff at the organization with much ease. Zinc app offers wonderful audio calls; it's clear and very simple to use. The video call is also great, with HD video quality. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Establishing a connection on video call takes time, especially when using an unstable internet connection. Review collected by and hosted on G2.com.

Sumandeep K.
SK
Sumandeep K.
Request Management coordinator
"All in one communicator"
4/5
What do you like best about ServiceMax?

It's a one-stop solution for all kinds of communication - text, voice, video, content sharing, and broadcasts. Instant messaging feature helps you to connect with your team members and broadcast option helps to deliver the same message across a big group. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

There is no such disadvantage of this application but yes if the internet speed is slow or unstable, it becomes really difficult to make video or audio calls although it doesn't impact the messaging feature. Review collected by and hosted on G2.com.

Bram d.
BD
Bram d.
Business Lead, SDG Service Projects
Enterprise (> 1000 emp.)
"The best software solution to make Service Management agile"
5/5
What do you like best about ServiceMax?

1. ServiceMax partnership and Field Service Management expertise.. 2. ServiceMax has provided us with a solution that offers us flexibility, scale-ability. Using the power of Salesforce combined with the enhancements of ServiceMax we have the best of both worlds Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

So far we have not seen any downsides yet. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"This app is full of bugs and doesn't work properly."
1.5/5
What do you like best about ServiceMax?

App is great for keeping teams together. Loved that it allowed Android phones to zoom into messages. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Bugs. The app is fine except it makes my phone vibrate with the notification icon. My phone is set to NEVER vibrate. Yet this app notifies me of a message by vibrating, blinking, and the icon. Resource draining app. Somehow this app takes more resources than more commonly used communication applications like WhatsApp and WeChat, but with less frequent usage and with fewer features. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Great Program"
5/5
What do you like best about ServiceMax?

Communicating between the office managers and the whole team. We like being able to communicate on the road. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Not getting a good signal sometimes. but still able to use it on the go. other than that the software is great Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Small-Business (50 or fewer emp.)
"Very Happy with servicemax!"
5/5
What do you like best about ServiceMax?

I like the functionality and the ability to design many different reports Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Servicemax took longer than expected for users to get comfortable with the program. Review collected by and hosted on G2.com.

Verified User in Import and Export
UI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Phenomenal"
4/5
What do you like best about ServiceMax?

The features that come along with the program. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Glitching at first. It takes about 2-3 minutes to load the entire application once logged in. Review collected by and hosted on G2.com.

CG
Clinton G.
Premise Technician Tier II
Enterprise (> 1000 emp.)
"Fast and secure messaging app"
5/5
What do you like best about ServiceMax?

Zinc is a great messaging app that is very secure. You can connect to people, or whole teams of people in an instant, drop your location, send pictures and videos, push to talk and good old calling. Also it works in areas that are low on cell phone signal. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

There are a lot of options in the app, so it can get confusing at times. Review collected by and hosted on G2.com.

Carolyn W.
CW
Carolyn W.
Scheduling Coordinator
Oil & Energy
Mid-Market (51-1000 emp.)
"Powerful Business Tool For Even The Most Unique Operations"
5/5
What do you like best about ServiceMax?

Implementation of FieldFX has been incredible. The personalization of the platform to be able to work on our unique business has been priceless! Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

So far we haven't had any major dislikes. Every obstacle had been worked through and solutions created. Review collected by and hosted on G2.com.

Questions about ServiceMax? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity over 2 years ago

What is ServiceMax used for?

0 Upvotes
2
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GU
Guest User
•
Last activity almost 4 years ago

What is ServiceMax Salesforce?

0 Upvotes
1
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Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

16 months

Average Discount

13%

ServiceMax Comparisons
ServiceMax Features
Calendar
Dispatch
Roles
Location
Employee Communication
Behavior Monitoring
Reports
Analytics
Billing & Invoicing
AI Text Summarization