--- title: ServiceMax Reviews meta\_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 144 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 144 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMax Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ServiceMax but has limited features. Are you part of the ServiceMax team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. * * * Seller [PTC](https://www.g2.com/sellers/ptc) Discussions [ServiceMax Community](https://www.g2.com/products/ptc-servicemax/discuss) Languages Supported German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Gordon Benzie Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/ptc-servicemax/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![Dynamics 365 Field Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynamics 365 Field Service") Dynamics 365 Field Service 3.9/5(156) ](https://www.g2.com/products/dynamics-365-field-service/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ptc-servicemax/competitors/alternatives) ## User Insights Average based on 144 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## ServiceMax Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceMax ](https://www.g2.com/products/ptc-servicemax/reviews) Show More JC John C. Founder and CEO Mid-Market (51-1000 emp.) 7/26/2019 "The best communication alternative" 5/5 What do you like best about ServiceMax? Zinc enterprise application is the best alternative any user should think of if they are looking for an application with great messaging and video confrencing capabilities.Zinc application offers a very intuitive interface straight from the sigup pages all through to in app features,The applications has been designed to facilitate team conversation and colaboration,Finding co-workers on Zinc app is simple,Whenever you sign up with company/business email,A list of all users already using the application in your company will displayed,Zinc enterprose app allows you to conviniently send a broadcast message to all your contacts from the broadcast tab on the application Review collected by and hosted on G2.com. What do you dislike about ServiceMax? The quality of video on video confrencing is greatly affected with with internet connections,there is sometimes a lag on audio Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: For a better team converstion in any organisation or company i would recomend you switch to zinc enterprise its one of the best software to offer you what you might need Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Am now able to cordinate most of the company's operation fron one single application,Being a member on almsost the departmensl teams its possible to monitor the progress of different projects from the comfort of my office,zinc has also simplified the task delegation and management.The application has helped alot time management,we nolonger to have frequent meeeting and briefing ,this is now don on the messaging app,Iam also to communicate with friends and family using the application Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JT Josphat T. Events Manager Small-Business (50 or fewer emp.) 7/22/2019 "Awesome application to use " 5/5 What do you like best about ServiceMax? Zinc enterprise messenger is wonderful communication tool to use,It offers exceptional features,I love using the aplication for video calls because of its video quality and the the simplity to use,The application offers a very attractive interface with vey beautiful Purple theme,The application is very convinient for me because i can simple create a team and add people we work with at much ease if they are alreadyusing the application,Zinc provide a wonderful platform for team members to share ideas and and other information,Zinc allows sharing of images videos,Sending broadcast messages on Zinc messangers is very simple with the dedicated tab to do so Review collected by and hosted on G2.com. What do you dislike about ServiceMax? The aplication has alot of tabs,some of the of the features should be combined on one tab or added to the floating button,this would make the applcation much easy to use and less clumsy Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: if you are thnking to impliment a internal messaging app in you organisation or a company, Zinc enterpeise application can be a better choice to go for ,its simple and offers awesome features . Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Zinc app has been a perfect tool in communication within the organisation,I use the application more often when i need to get urgent information about events and impromptu meetings delivered to all the employees,Sending some documetation about various task has also been simplified,The application has really reduced the paperwork at the organisaion saving alot on costs.Its has improved the efficiency in terms of information delivery and teamwork Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JO Joash O. Operations Manager Small-Business (50 or fewer emp.) 7/19/2019 "Zinc\_instant messaging application" 5/5 What do you like best about ServiceMax? I love using the application because its easy to find co-workers who are already using the application,The application ofers instant messaging platform and it allow sharing of different file types,I also allows me to share filles that i have stored on other Third party cloud storage application like dropbox,Google drive,One drive etc.Sharing location is also possible on Zinc enterprise messaging app.I love using app group messaging because i can get in touch with members of staff at the organisation at much ease.Zinc app offers wonderful audio calls its clear and very simple to use,the video call is also great,The video quality is HD Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Establishing a connection on video call takes time especially when using unstable internet commection Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: Zinc is a very wonderful alternative communication application to go for its offers high quality features,The pricing of Zinc enterprise messaging application is affordable to any company or organisation Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Zinc has enable file sharing among team members in the organisation easier,Running projects has been simplified ,Sharing documentations about different projects amongst the stakeholders makes the evaluation of progress more seemless and it enhances transparency,Zinc enterprises messging application has been used to share departmental reports,I am able to ensure all the employees are performing upto standards by encouraging then provide daily and weekly reports Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sumandeep K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumandeep K.") SK Sumandeep K. Request Management coordinator 7/25/2019 "All in one communicator" 4/5 What do you like best about ServiceMax? Its a one stop solution for all kinds of communication - text, voice, video, content sharing and broadcasts. Instant messaging feature helps you to connect with your team members and broadcast option helps to deliver the same message across a big group Review collected by and hosted on G2.com. What do you dislike about ServiceMax? There is no such disavantage of this application but yes if the internet speed is slow or unstable, it becomes really difficult to make video or audio calls although it doesnt impact the messaging feature Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: This is a single application which can be used for multiple modes of communications Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Zinc is used to keep a contact within the team and sales people. Broadcasting a single message is really helpful with this app Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bram d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bram d.") BD Bram d. Business Lead, SDG Service Projects Enterprise (\> 1000 emp.) 8/19/2019 "The best software solution to make Service Management agile" 5/5 What do you like best about ServiceMax? 1. ServiceMax partnership and Field Service Management expertise.. 2. ServiceMax has provided us with a solution that offers us flexibility, scale-ability. Using the power of Salesforce combined with the enhancements of ServiceMax we have the best of both worlds Review collected by and hosted on G2.com. What do you dislike about ServiceMax? So far we have not seen any downsides yet. Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: choose a proven partner with solid track record Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? We have harmonized the Service Management work flows within our business which directly benefits our customers. We have created a GxP validated Service Management solution that allows us to be compliant in a highly regulated environment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") UA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 6/11/2019 "This app is full of bugs and doesn't work properly. " 1.5/5 What do you like best about ServiceMax? App is great for keeping teams together. Loved that it allowed Android phones to zoom into messages. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Bugs. The app is fine except it makes my phone vibrate with the notification icon. My phone is set to NEVER vibrate. Yet this app notifies me of a message by vibrating, blinking, and the icon. Resource draining app. Somehow this app takes more resources than more commonly used communication applications like WhatsApp and WeChat, but with less frequent usage and with fewer features. Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: Great idea but because we don't function using a singular group domain it wouldn't allow us to link our partners. Rendering app useless. A good idea to consider this trying out. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Loved it for communicating with my coworkers. Has been great for connecting our teams that are in the field with the support teams back at the office and abroad. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 10/28/2019 "Great Program " 5/5 What do you like best about ServiceMax? Communicating between the office managers and the whole team. We like being able to communicate on the road. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Not getting a good signal sometimes. but still able to use it on the go. other than that the software is great Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Creating a liaison between office managers and the whole team. Able to reach out to all of the team at one moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Small-Business (50 or fewer emp.) 1/12/2018 "Very Happy with servicemax!" 5/5 What do you like best about ServiceMax? I like the functionality and the ability to design many different reports Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Servicemax took longer than expected for users to get comfortable with the program. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Organization of accounts and product information is kept up to date, changes are on real time. Faster turn around time for work. Review collected by and hosted on G2.com. Show More 10/21/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Import and Export](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Import and Export") UI Verified User in Import and Export Small-Business (50 or fewer emp.) 8/12/2019 "Phenomenal " 4/5 What do you like best about ServiceMax? The features that come along with the program. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? Glitching at first. It takes about 2-3 minutes to load the entire application once logged in. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? Faster production, smoother run-times. FieldFX is extremely convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CG Clinton G. Premise Technician Tier II Enterprise (\> 1000 emp.) 12/2/2018 "Fast and secure messaging app" 5/5 What do you like best about ServiceMax? Zinc is a great messaging app that is very secure. You can connect to people, or whole teams of people in an instant, drop your location, send pictures and videos, push to talk and good old calling. Also it works in areas that are low on cell phone signal. Review collected by and hosted on G2.com. What do you dislike about ServiceMax? There are a lot of options in the app, so it can get confusing at times. Review collected by and hosted on G2.com. Recommendations to others considering ServiceMax: Definitely recommend. Review collected by and hosted on G2.com. What problems is ServiceMax solving and how is that benefiting you? We are in constant contact with each other out in the field, the video and picture is a great way to help each other out. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceMax? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceMax ](https://www.g2.com/products/ptc-servicemax/discussions/new) GU Guest User • Last activity over 2 years ago What is ServiceMax used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicemax-used-for) GU Guest User • Last activity over 3 years ago What is ServiceMax Salesforce? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-servicemax-salesforce) [ View all Discussions ](https://www.g2.com/products/ptc-servicemax/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 16 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/ptc-servicemax/pricing) ServiceMax Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-cloud-vs-ptc-servicemax) ##### ##### ServiceMax Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization [ View More Features ](https://www.g2.com/products/ptc-servicemax/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Which K-12 student information systems are most customizable for private and independent school administrators?](https://www.g2.com/discussions/which-k-12-student-information-systems-are-most-customizable-for-private-and-independent-school-administrators)[Top AP and spend analysis tools for finance teams](https://www.g2.com/discussions/what-are-the-top-ap-and-spend-analysis-tools-for-finance-teams)[Which Acumatica consulting firms deliver implementations in under 6 months without extended timelines?](https://www.g2.com/discussions/which-acumatica-consulting-firms-deliver-implementations-in-under-6-months-without-extended-timelines) [Which cloud directory solution is the most flexible for a company running a multi-cloud environment across AWS, Azure and GCP that needs unified access control?](https://www.g2.com/discussions/which-cloud-directory-solution-is-the-most-flexible-for-a-company-running-a-multi-cloud-environment-across-aws-azure-and-gcp-that-needs-unified-access-control)[What FTP client app for Windows is easy enough for a non-technical person to use reliably without reading documentation?](https://www.g2.com/discussions/what-ftp-client-app-for-windows-is-easy-enough-for-a-non-technical-person-to-use-reliably-without-reading-documentation)[Pros and Cons Details](https://www.g2.com/products/ptc-servicemax/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)