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Compare Salesforce Field Service and ServiceMax 
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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Contact Us 1 User
Salesforce Field Service
Star Rating
(979)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Field Service excels in its AI Text Summarization feature, scoring 7.9, which reviewers mention helps in quickly understanding service requests and improving response times. In contrast, ServiceMax's score of 6.5 indicates it may not provide the same level of efficiency in summarizing text data.
- Reviewers mention that Salesforce Field Service's Calendar feature, with a score of 8.5, offers robust scheduling capabilities that integrate seamlessly with other Salesforce tools. Users on G2 highlight that ServiceMax's Calendar feature, scoring 8.3, is effective but lacks some of the advanced functionalities found in Salesforce.
- Users say that the Dispatch functionality in Salesforce Field Service, rated at 8.6, is highly praised for its intuitive interface and real-time updates, making it easier for dispatchers to manage field operations. ServiceMax, with a score of 8.4, is noted for its solid dispatch capabilities but does not match the user-friendliness of Salesforce's offering.
- Reviewers mention that Salesforce Field Service's CRM Integrations score of 8.7 is a significant advantage, as it allows for seamless data flow between sales and service teams. In comparison, ServiceMax's score of 7.6 indicates that while it offers integrations, they may not be as comprehensive or easy to implement.
- Users report that the Quality of Support for Salesforce Field Service, scoring 8.5, is often highlighted as a strong point, with many reviewers appreciating the responsiveness and helpfulness of the support team. ServiceMax, with a score of 8.1, is seen as adequate but not as consistently praised for support quality.
- G2 users mention that the Reports feature in Salesforce Field Service, rated at 8.6, provides detailed insights and customizable reporting options that help businesses track performance effectively. ServiceMax's Reports score of 8.2 indicates it offers good reporting capabilities, but users feel it lacks some of the depth and customization options available in Salesforce.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
Salesforce Field Service
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
8.6
346
8.5
126
Ease of Use
8.4
736
8.4
126
Ease of Setup
7.8
603
8.1
71
Ease of Admin
8.3
170
8.1
54
Quality of Support
8.6
336
8.1
122
Has the product been a good partner in doing business?
8.7
163
8.4
53
Product Direction (% positive)
9.0
339
8.5
120
Features by Category
Generative AI
7.9
152
6.6
47
7.5
149
Feature Not Available
Before the Job
8.5
276
8.3
68
8.6
270
8.4
68
8.6
276
8.5
65
8.4
268
8.1
68
On the Job
Feature Not Available
8.0
59
8.5
273
7.8
65
Feature Not Available
7.3
58
8.5
274
7.4
58
8.4
226
7.8
55
After the Job
8.6
277
8.2
66
8.6
271
8.2
68
8.2
226
7.7
63
8.7
225
7.6
57
Agentic AI - Field Service Management
7.8
58
8.3
5
7.9
59
8.0
5
8.2
58
9.7
5
Categories
Categories
Shared Categories
Salesforce Field Service and ServiceMax are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.3%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
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