# Agentforce Field Service (formerly Salesforce Field Service) vs ServiceMax Comparison
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## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ServiceMax. Users appreciate its ability to transform business operations, with one reviewer noting how it has improved management of ground operations and customer service.
- **Users say** that the implementation process for ServiceMax is straightforward, with many highlighting the ease of setting up the ServiceMax Go App. However, Agentforce Field Service users mention that its autonomous dispatch feature allows for quicker problem resolution, reducing the need for manual intervention.
- **Reviewers mention** that both platforms offer similar ease of use, but Agentforce Field Service stands out with its advanced features like autonomous dispatch and triage, which can proactively address issues before they escalate, enhancing operational efficiency.
- **According to verified reviews** , Agentforce Field Service has a much larger volume of recent feedback, indicating a more active user base and ongoing improvements. In contrast, ServiceMax has received limited recent reviews, which may suggest less engagement or fewer updates.
- **Users highlight** that while ServiceMax provides user-friendly drag-and-drop functionality for creating service buttons, Agentforce Field Service's comprehensive management tools are praised for their ability to eliminate inconsistencies and streamline operations significantly.
- **Reviewers note** that Agentforce Field Service's quality of support is rated higher than that of ServiceMax, with users expressing satisfaction with the responsiveness and effectiveness of the support team, which is crucial for day-to-day operations.



| | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,047 | 144 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Contact Us 1 User | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### ServiceMax

Pros:
- Ease of Use (10 reviews)
- Easy Communication (10 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.5 (127 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.4 (127 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.1 (72 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.1 (55 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.1 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.4 (54 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.6 (121 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **ServiceMax** | 8.0/10 | 74 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 6.6 (47 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.4 (70 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.4 (69 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.5 (65 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.1 (69 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Location** | Feature Not Available | 8.0 (60 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.3 (58 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.5 (59 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.8 (56 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.2 (67 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.7 (64 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 8.3 (5 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | ServiceMax | 
|---|---|---|
| **Small-Business** | 21.7% | 25.0% | 
| **Mid-Market** | 42.7% | 40.4% | 
| **Enterprise** | 35.5% | 34.6% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### ServiceMax

- **Information Technology and Services:** 20.7%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.9%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Manufacturing:** 2.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to ServiceMax

- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4861 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax)