--- title: ServiceMax Reviews meta_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 144 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 144 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMax Reviews **Vendor:** PTC **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 144 ## About ServiceMax ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. ## ServiceMax Pros & Cons **What users like:** - Users praise the **ease of use** of ServiceMax, enhancing communication and satisfaction with seamless connectivity. (10 reviews) - Users appreciate the **easy and seamless communication** features of ServiceMax, enhancing connectivity through multiple methods. (10 reviews) - Users value the **seamless communication** in ServiceMax, enabling smooth interactions through various methods, enhancing overall connectivity. (9 reviews) - Users appreciate the **powerful scheduling and real-time updates** of ServiceMax, enhancing organization and efficiency in field service management. (7 reviews) - Users value the **easy access** to FieldFX, enabling seamless communication and real-time visibility for their teams. (6 reviews) - Users find the **security and privacy** features of ServiceMax exceptionally solid and reliable for business interactions. (6 reviews) - Users appreciate the **easy integration** of ServiceMax with other systems, enhancing communication and workflow efficiency. (5 reviews) - Messaging Features (5 reviews) - Time Management (5 reviews) - Users value the **real-time data accessibility** of ServiceMax, boosting efficiency in field service management and operations. (4 reviews) **What users dislike:** - Users experience **connectivity issues** with ServiceMax, affecting performance and the ability to close tickets remotely. (5 reviews) - Users find the **high cost** of ServiceMax coupled with its complex interface to be a significant drawback. (5 reviews) - Users find the **complex interface and high costs** of ServiceMax frustrating, affecting performance and support quality. (5 reviews) - Users struggle with a **steep learning curve** due to slow performance and complex, confusing error messages. (5 reviews) - Users have noted **slow performance** with ServiceMax, impacting usability and efficiency, particularly in low network areas. (5 reviews) - Limited Features (4 reviews) - Sync Issues (4 reviews) - Integration Issues (3 reviews) - Complex Processes (2 reviews) - High Pricing (2 reviews) ## ServiceMax Reviews ### 1. Powerful but Complex **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about ServiceMax?** ServiceMax is useful for its effective field service management features. It helps with real-time tracking, efficient scheduling, and detailed analytics, which improve operations and service delivery. The benefits include increased productivity, reduced downtime, and better customer satisfaction **What do you dislike about ServiceMax?** From my experience, the least helpful part of ServiceMax is its complexity, which can make it hard to learn and navigate. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax helps solve problems like managing work orders, scheduling technicians, and keeping track of inventory. This makes things run more smoothly and reduces downtime. For me, it means I can manage tasks more easily, use resources better, and keep customers happier. ### 2. Good **Rating:** 2.5/5.0 stars **Reviewed by:** Deepak S. | EW-Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about ServiceMax?** Case solution and folllow up for the cases **What do you dislike about ServiceMax?** Portal UI and config present needs to get more advanced **What problems is ServiceMax solving and how is that benefiting you?** Optimization ### 3. Highly customizable has pros and cons **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony P. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about ServiceMax?** Salesforce platform ensures high availability **What do you dislike about ServiceMax?** Add on development fees to the subscription fees if you want something useful **What problems is ServiceMax solving and how is that benefiting you?** Tracking of hardware issues to drive reliability improvement. Have saved time over track with email ### 4. Works great! **Rating:** 3.0/5.0 stars **Reviewed by:** Sean F. | Clinical Psychologist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about ServiceMax?** The efficiency! I was able to get work done quickly. **What do you dislike about ServiceMax?** The time it took me to learn. I am slow at learning these types of utilities. **What problems is ServiceMax solving and how is that benefiting you?** None at the moment. ### 5. Last 4 years working in ServiceMax **Rating:** 3.0/5.0 stars **Reviewed by:** Ramesh R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about ServiceMax?** Dispatch Console functionality is good for FS business **What do you dislike about ServiceMax?** SFM's Performence is very poor in Europe users **What problems is ServiceMax solving and how is that benefiting you?** Field Services ### 6. its functional and very visual based **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about ServiceMax?** it communicates with our other programs quite well **What do you dislike about ServiceMax?** if something isn't just so, it won't flow **What problems is ServiceMax solving and how is that benefiting you?** technical support/service calls ### 7. It was okay, I guess **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about ServiceMax?** It was easy to navigate but it wasn’t set up in an effective way **What do you dislike about ServiceMax?** You really had to learn the system before jumping in. Cause it didn’t make sense right away **What problems is ServiceMax solving and how is that benefiting you?** It holds all your information but wasn’t what my company needed. We switched to Salesforce ### 8. ServiceMax Consultant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about ServiceMax?** The platform was simple to configure. As with other applications on force.com ServiceMax didn't provide extensive guides to implementing. **What do you dislike about ServiceMax?** The lack of advanced guides for implementation. Another issue is the lack of customization one has with third party applications on force.com **What problems is ServiceMax solving and how is that benefiting you?** Advanced scheduling was a big issue with my client. The ability to send out engineers based on skills, experience, etc, their old legacy system couldn't provide this complex automation. ### 9. An ok field service supervisor as a software. **Rating:** 3.0/5.0 stars **Reviewed by:** Meenakshi B. | Consultant, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2016 **What do you like best about ServiceMax?** One of the good things about ServiceMax is its ease of understanding and ease of usage. ServiceMax portable parts permit tech to redesign the framework amid every call. It consolidates two databases into one permitting deals and administration gets to be one to have rights to the database and makes the entire workflow systematic. **What do you dislike about ServiceMax?** It is difficult to control and convey. Sometimes we have faced some perplexity with regard to evaluations, ServiceMax couldn't distinguish that we were not a solid match, so a considerable measure of time and cash were squandered. **What problems is ServiceMax solving and how is that benefiting you?** Some of the areas where ServiceMax has proven really helpful are: Trying to consolidate two distinct databases and make the two elements (deals and administration) one substance. Fleet administration, RMA process attempting to move all our backings applications to one stage. Field administration mechanization and combination to ERP applications for uncovering items. ### 10. ServiceMAX for field service deployment, tracking and management **Rating:** 3.0/5.0 stars **Reviewed by:** Junyang X. | Manufacturing Technology Group Manager/Lead, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2016 **What do you like best about ServiceMax?** Very great interface for reporting structure and dashboards for regular reporting at a cross-functional level. **What do you dislike about ServiceMax?** Needs easier interfacing with existing databases, as well as more customization allowing for custom fields. **What problems is ServiceMax solving and how is that benefiting you?** We use ServiceMAX to tracking our field service repair, both in tracking and allowing easier paretos, and creating dashboards to review service center performance over time. ### 11. Pretty comprehensive field service software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2015 **What do you like best about ServiceMax?** ability to schedule your field engineers. **What do you dislike about ServiceMax?** skill based routing needs some work. Bill of Materials integration with ERP products **Recommendations to others considering ServiceMax:** Great product if you are trying to do field service with salesforce **What problems is ServiceMax solving and how is that benefiting you?** Flawless execution of field service is required. Benefits fills the major gap of field service that Salesforce currently does not offer. ## ServiceMax Discussions - [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) - 1 comment - [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) - 2 comments - [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) - 1 comment - [View ServiceMax pricing details and edition comparison](https://www.g2.com/products/ptc-servicemax/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A28%3A50+-0500&secure%5Bsession_id%5D=40927480-7fea-4140-a1b4-d9c32ee5fc96&secure%5Btoken%5D=f6563b4b262933c32103c8d4136b991faefabd4e9ee471e961e62786f053ee9f&format=llm_user) ## ServiceMax Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) ## ServiceMax Features **Generative AI** - AI Text Summarization - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceMax Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (268 reviews)