# Top 10 ServiceMax Alternatives & Competitors
**Average Rating:** 4.2/5
**Total Number of Reviews:** 145
Research alternative solutions to ServiceMax on G2, with real user reviews on competing tools. Field Service Management Software is a widely used technology, and many people are seeking secure, easy to use software solutions with booking, behavior monitoring, and roles. Other important factors to consider when researching alternatives to ServiceMax include reliability and ease of use. The best overall ServiceMax alternative is Agentforce Field Service (formerly Salesforce Field Service). Other similar apps like ServiceMax are Dynamics 365 Field Service, IFS Cloud, ServiceTitan, and Oracle Field Service Cloud. ServiceMax alternatives can be found in [Field Service Management Software](https://www.g2.com/categories/field-service-management) but may also be in [ERP Systems](https://www.g2.com/categories/erp-systems) or [Connected Worker Platforms](https://www.g2.com/categories/connected-worker-platform).


## Best Paid & Free Alternatives to ServiceMax
  - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)
  - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews)
  - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews)
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
  - [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews)
  - [Skedulo](https://www.g2.com/products/skedulo/reviews)
  - [Jobber](https://www.g2.com/products/jobber/reviews)
  - [TrueContext](https://www.g2.com/products/truecontext/reviews)
  - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews)
  - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews)

## Top 10 Alternatives to ServiceMax Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ServiceMax stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Telecommunications, and Business Supplies and Equipment, and find the best product for your business.


  ### 1. [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 1,046
Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.


Reviewers say compared to ServiceMax, Agentforce Field Service (formerly Salesforce Field Service) is:
- More expensive
- Better at support
- Easier to do business with
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax)
**Compare Agentforce Field Service (formerly Salesforce Field Service) with other alternatives:**
- [Agentforce Field Service (formerly Salesforce Field Service) vs Dynamics 365 Field Service](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service)
- [Agentforce Field Service (formerly Salesforce Field Service) vs IFS Cloud](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ifs-cloud)
- [Agentforce Field Service (formerly Salesforce Field Service) vs ServiceTitan](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan)
- [Agentforce Field Service (formerly Salesforce Field Service) vs Oracle Field Service Cloud](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-oracle-field-service-cloud)
- [Agentforce Field Service (formerly Salesforce Field Service) vs Skedulo](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-skedulo)
- [Agentforce Field Service (formerly Salesforce Field Service) vs Jobber](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-jobber)
- [Agentforce Field Service (formerly Salesforce Field Service) vs TrueContext](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-truecontext)
- [Agentforce Field Service (formerly Salesforce Field Service) vs Verizon Connect](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-verizon-connect)
- [Agentforce Field Service (formerly Salesforce Field Service) vs FieldPulse](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-fieldpulse-fieldpulse)

  ### 2. [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews)
By Microsoft
**Average Rating:** 3.9/5
**Total Reviews:** 156
Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.


Reviewers say compared to ServiceMax, Dynamics 365 Field Service is:
- Slower to reach roi
- More expensive
- Better at support
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-ptc-servicemax)
**Compare Dynamics 365 Field Service with other alternatives:**
- [Dynamics 365 Field Service vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service)
- [Dynamics 365 Field Service vs IFS Cloud](https://www.g2.com/compare/dynamics-365-field-service-vs-ifs-cloud)
- [Dynamics 365 Field Service vs ServiceTitan](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan)
- [Dynamics 365 Field Service vs Oracle Field Service Cloud](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud)
- [Dynamics 365 Field Service vs Skedulo](https://www.g2.com/compare/dynamics-365-field-service-vs-skedulo)
- [Dynamics 365 Field Service vs Jobber](https://www.g2.com/compare/dynamics-365-field-service-vs-jobber)
- [Dynamics 365 Field Service vs TrueContext](https://www.g2.com/compare/dynamics-365-field-service-vs-truecontext)
- [Dynamics 365 Field Service vs Verizon Connect](https://www.g2.com/compare/dynamics-365-field-service-vs-verizon-connect)
- [Dynamics 365 Field Service vs FieldPulse](https://www.g2.com/compare/dynamics-365-field-service-vs-fieldpulse-fieldpulse)

  ### 3. [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews)
By IFS
**Average Rating:** 4.0/5
**Total Reviews:** 272
Spanning enterprise resource planning (ERP), enterprise asset management (EAM) and service management, IFS software gives you the transparency, agility, and power to manage enterprise-wide operational excellence. IFS Cloud is a single product that delivers class-leading solutions across Service Management, Enterprise Resource Planning and Enterprise Asset Management.


Reviewers say compared to ServiceMax, IFS Cloud is:
- Slower to reach roi
- More expensive
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-ptc-servicemax)
**Compare IFS Cloud with other alternatives:**
- [IFS Cloud vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ifs-cloud)
- [IFS Cloud vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-ifs-cloud)
- [IFS Cloud vs ServiceTitan](https://www.g2.com/compare/ifs-cloud-vs-servicetitan)
- [IFS Cloud vs Oracle Field Service Cloud](https://www.g2.com/compare/ifs-cloud-vs-oracle-field-service-cloud)
- [IFS Cloud vs Skedulo](https://www.g2.com/compare/ifs-cloud-vs-skedulo)
- [IFS Cloud vs Jobber](https://www.g2.com/compare/ifs-cloud-vs-jobber)
- [IFS Cloud vs TrueContext](https://www.g2.com/compare/ifs-cloud-vs-truecontext)
- [IFS Cloud vs Verizon Connect](https://www.g2.com/compare/ifs-cloud-vs-verizon-connect)
- [IFS Cloud vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-ifs-cloud)

  ### 4. [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
By ServiceTitan
**Average Rating:** 4.5/5
**Total Reviews:** 373
ServiceTitan's Do Everything Software for residential home services companies has been specifically designed to be easy to learn and use, yet is still powerful and feature-packed enough to meet the demanding needs of today's most progressive companies.


Reviewers say compared to ServiceMax, ServiceTitan is:
- More expensive
- Easier to do business with
- Better at meeting requirements
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs ServiceTitan](https://www.g2.com/compare/ptc-servicemax-vs-servicetitan)
**Compare ServiceTitan with other alternatives:**
- [ServiceTitan vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan)
- [ServiceTitan vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan)
- [ServiceTitan vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-servicetitan)
- [ServiceTitan vs Oracle Field Service Cloud](https://www.g2.com/compare/oracle-field-service-cloud-vs-servicetitan)
- [ServiceTitan vs Skedulo](https://www.g2.com/compare/servicetitan-vs-skedulo)
- [ServiceTitan vs Jobber](https://www.g2.com/compare/jobber-vs-servicetitan)
- [ServiceTitan vs TrueContext](https://www.g2.com/compare/servicetitan-vs-truecontext)
- [ServiceTitan vs Verizon Connect](https://www.g2.com/compare/servicetitan-vs-verizon-connect)
- [ServiceTitan vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-servicetitan)

  ### 5. [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews)
By Oracle
**Average Rating:** 4.0/5
**Total Reviews:** 139
TOA Technologies' field service management solutions use patented predictive technology to help organizations reduce costs and improve customer service.


Reviewers say compared to ServiceMax, Oracle Field Service Cloud is:
- More expensive
- Easier to admin
- Easier to set up
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs Oracle Field Service Cloud](https://www.g2.com/compare/oracle-field-service-cloud-vs-ptc-servicemax)
**Compare Oracle Field Service Cloud with other alternatives:**
- [Oracle Field Service Cloud vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-oracle-field-service-cloud)
- [Oracle Field Service Cloud vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud)
- [Oracle Field Service Cloud vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-oracle-field-service-cloud)
- [Oracle Field Service Cloud vs ServiceTitan](https://www.g2.com/compare/oracle-field-service-cloud-vs-servicetitan)
- [Oracle Field Service Cloud vs Skedulo](https://www.g2.com/compare/oracle-field-service-cloud-vs-skedulo)
- [Oracle Field Service Cloud vs Jobber](https://www.g2.com/compare/jobber-vs-oracle-field-service-cloud)
- [Oracle Field Service Cloud vs TrueContext](https://www.g2.com/compare/oracle-field-service-cloud-vs-truecontext)
- [Oracle Field Service Cloud vs Verizon Connect](https://www.g2.com/compare/oracle-field-service-cloud-vs-verizon-connect)
- [Oracle Field Service Cloud vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-oracle-field-service-cloud)

  ### 6. [Skedulo](https://www.g2.com/products/skedulo/reviews)
By Skedulo
**Average Rating:** 4.1/5
**Total Reviews:** 422

Field Service Management, Enterprise Workforce Management, Mobile Workforce Management, 
Workforce Management.


Reviewers say compared to ServiceMax, Skedulo is:
- Slower to reach roi
- Better at support
- More expensive
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs Skedulo](https://www.g2.com/compare/ptc-servicemax-vs-skedulo)
**Compare Skedulo with other alternatives:**
- [Skedulo vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-skedulo)
- [Skedulo vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-skedulo)
- [Skedulo vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-skedulo)
- [Skedulo vs ServiceTitan](https://www.g2.com/compare/servicetitan-vs-skedulo)
- [Skedulo vs Oracle Field Service Cloud](https://www.g2.com/compare/oracle-field-service-cloud-vs-skedulo)
- [Skedulo vs Jobber](https://www.g2.com/compare/jobber-vs-skedulo)
- [Skedulo vs TrueContext](https://www.g2.com/compare/skedulo-vs-truecontext)
- [Skedulo vs Verizon Connect](https://www.g2.com/compare/skedulo-vs-verizon-connect)
- [Skedulo vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-skedulo)

  ### 7. [Jobber](https://www.g2.com/products/jobber/reviews)
By Jobber
**Average Rating:** 4.6/5
**Total Reviews:** 509
No-nonsense customer management, scheduling and invoicing software for field services.


Reviewers say compared to ServiceMax, Jobber is:
- Better at support
- Easier to admin
- Easier to do business with
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs Jobber](https://www.g2.com/compare/jobber-vs-ptc-servicemax)
**Compare Jobber with other alternatives:**
- [Jobber vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-jobber)
- [Jobber vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-jobber)
- [Jobber vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-jobber)
- [Jobber vs ServiceTitan](https://www.g2.com/compare/jobber-vs-servicetitan)
- [Jobber vs Oracle Field Service Cloud](https://www.g2.com/compare/jobber-vs-oracle-field-service-cloud)
- [Jobber vs Skedulo](https://www.g2.com/compare/jobber-vs-skedulo)
- [Jobber vs TrueContext](https://www.g2.com/compare/jobber-vs-truecontext)
- [Jobber vs Verizon Connect](https://www.g2.com/compare/jobber-vs-verizon-connect)
- [Jobber vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-jobber)

  ### 8. [TrueContext](https://www.g2.com/products/truecontext/reviews)
By TrueContext Incorporated 
**Average Rating:** 4.5/5
**Total Reviews:** 413
Mobile data collection application for smartphones and tablets. Instantly connects data to back office or cloud services, as well as emails custom form PDFs to stakeholders and customers.


Reviewers say compared to ServiceMax, TrueContext is:
- Better at support
- Easier to do business with
- More expensive
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs TrueContext](https://www.g2.com/compare/ptc-servicemax-vs-truecontext)
**Compare TrueContext with other alternatives:**
- [TrueContext vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-truecontext)
- [TrueContext vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-truecontext)
- [TrueContext vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-truecontext)
- [TrueContext vs ServiceTitan](https://www.g2.com/compare/servicetitan-vs-truecontext)
- [TrueContext vs Oracle Field Service Cloud](https://www.g2.com/compare/oracle-field-service-cloud-vs-truecontext)
- [TrueContext vs Skedulo](https://www.g2.com/compare/skedulo-vs-truecontext)
- [TrueContext vs Jobber](https://www.g2.com/compare/jobber-vs-truecontext)
- [TrueContext vs Verizon Connect](https://www.g2.com/compare/truecontext-vs-verizon-connect)
- [TrueContext vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-truecontext)

  ### 9. [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews)
By Verizon Connect
**Average Rating:** 3.8/5
**Total Reviews:** 961
Our GPS fleet tracking software helps you monitor your entire mobile workforce with easy-to-use dashboards, detailed maps and intuitive mobile apps. (formerly Fleetmatics)


Reviewers say compared to ServiceMax, Verizon Connect is:
- Slower to reach roi
- More expensive
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs Verizon Connect](https://www.g2.com/compare/ptc-servicemax-vs-verizon-connect)
**Compare Verizon Connect with other alternatives:**
- [Verizon Connect vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-verizon-connect)
- [Verizon Connect vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-verizon-connect)
- [Verizon Connect vs IFS Cloud](https://www.g2.com/compare/ifs-cloud-vs-verizon-connect)
- [Verizon Connect vs ServiceTitan](https://www.g2.com/compare/servicetitan-vs-verizon-connect)
- [Verizon Connect vs Oracle Field Service Cloud](https://www.g2.com/compare/oracle-field-service-cloud-vs-verizon-connect)
- [Verizon Connect vs Skedulo](https://www.g2.com/compare/skedulo-vs-verizon-connect)
- [Verizon Connect vs Jobber](https://www.g2.com/compare/jobber-vs-verizon-connect)
- [Verizon Connect vs TrueContext](https://www.g2.com/compare/truecontext-vs-verizon-connect)
- [Verizon Connect vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-verizon-connect)

  ### 10. [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews)
By FieldPulse
**Average Rating:** 4.7/5
**Total Reviews:** 364
FieldPulse is your business hub, helping you run your mobile service or contracting business. Because you work in the office and on-the-go, FieldPulse is available on iOS, Android, and the web. Scheduling, Customer Management, Estimates/Invoicing, Digital Payments, Timesheets, GPS-location tracking, and more. FieldPulse gives you the tools to build your business by cutting down on paperwork, making your team more efficient, and building better relationships with your customers.


Reviewers say compared to ServiceMax, FieldPulse is:
- More expensive
- Better at support
- Easier to do business with
Categories in common with ServiceMax: [Field Service Management](https://www.g2.com/categories/field-service-management)

**Compare:** [ServiceMax vs FieldPulse](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-ptc-servicemax)
**Compare FieldPulse with other alternatives:**
- [FieldPulse vs Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-fieldpulse-fieldpulse)
- [FieldPulse vs Dynamics 365 Field Service](https://www.g2.com/compare/dynamics-365-field-service-vs-fieldpulse-fieldpulse)
- [FieldPulse vs IFS Cloud](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-ifs-cloud)
- [FieldPulse vs ServiceTitan](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-servicetitan)
- [FieldPulse vs Oracle Field Service Cloud](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-oracle-field-service-cloud)
- [FieldPulse vs Skedulo](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-skedulo)
- [FieldPulse vs Jobber](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-jobber)
- [FieldPulse vs TrueContext](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-truecontext)
- [FieldPulse vs Verizon Connect](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-verizon-connect)


---
## ServiceMax Alternatives FAQs

### What are the best alternatives to ServiceMax?

The best alternatives to ServiceMax include [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) with a 4.4-star rating from 1,045 reviews, [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) rated 4.5 stars across 371 reviews, [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) with 4.0 stars from 272 reviews, and [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) rated 3.9 stars from 156 reviews. These alternatives excel in areas such as AI-powered scheduling, comprehensive ERP integration, advanced reporting, and mobile usability.



### What features do alternatives offer that ServiceMax does not?

ServiceMax reviewers report limitations in mobile app performance, complex user interface, slow syncing in low connectivity areas, limited customization ease, and lack of offline data entry with sync capabilities. Alternatives like Agentforce Field Service offer AI-driven autonomous scheduling, offline mobile capabilities, and seamless Salesforce integration. ServiceTitan provides advanced reporting, intelligent dispatch board, marketing ROI tracking, and complete technician mobile solutions. Microsoft Dynamics 365 Field Service and IFS Cloud offer broader ERP and asset management integrations not native to ServiceMax.



### Which Field Service Management tools do reviewers recommend instead of ServiceMax?

Reviewers recommend [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) for its AI-driven autonomous dispatching, real-time technician tracking, and offline mobile capabilities that improve scheduling efficiency and field productivity. [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is favored for its modern SaaS platform, advanced reporting, intelligent dispatch board, marketing ROI tracking, and strong customer support. Microsoft Dynamics 365 Field Service is recommended for its integration with Microsoft products and comprehensive field service management features. IFS Cloud is suggested for enterprises seeking a unified ERP, EAM, and FSM platform with strong customization and operational transparency.



### How does ServiceMax compare to Agentforce Field Service...?

According to G2 data, [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) holds an average rating of 4.2/5 from 145 reviews, while [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) has a higher average rating of 4.4/5 from 1,045 reviews. Both platforms excel in usability with equal scores of 8.4, but Agentforce Field Service leads in Ease of Admin by 0.2 points (8.3 vs 8.1) and Ease of Doing Business With by 0.3 points (8.7 vs 8.4). ServiceMax scores slightly higher in Easier to Set Up by 0.3 points (8.1 vs 7.8). ServiceMax is praised for its AI-driven scheduling, real-time visibility, and mobile app capabilities that enable offline work and integration with Salesforce, enhancing service efficiency and customer satisfaction. However, users report issues with slow performance, complex interface, and high cost. Agentforce Field Service is recognized for its autonomous AI scheduling, real-time technician tracking, and seamless Salesforce integration, which significantly improve operational efficiency and first-time fix rates. Its mobile app, while functional, is noted to lag and have usability challenges in low-connectivity areas. Both platforms have a steep learning curve and complex setup, but Agentforce's AI-driven automation and broader adoption reflect its leadership in advanced field service management. Overall, Agentforce Field Service offers a more comprehensive and higher-rated solution with stronger support and integration capabilities, while ServiceMax provides robust scheduling and asset management with a slightly easier initial setup experience.



### Why do users choose Agentforce Field Service... over ServiceMax?

Users choose [Agentforce Field Service](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) over [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) primarily for its advanced AI-driven autonomous scheduling and dispatching capabilities, which reduce manual workload by up to 70% and improve first-time fix rates. With 103 mentions of scheduling management and 63 mentions of ease of use, Agentforce is valued for streamlining complex field operations and providing real-time visibility into technician locations and job statuses. Additionally, Agentforce's seamless integration with the Salesforce ecosystem (34 mentions of integrations) offers a unified platform for managing work orders, assets, and customer interactions, enhancing operational clarity and customer satisfaction. Its mobile app supports offline functionality critical for remote areas, despite some performance limitations. While the platform has a steep learning curve (84 mentions) and complex setup, users appreciate its scalability, customization options, and AI-powered automation that justify the investment. The higher scores in Better at Support (8.5 vs 8.1) and Easier to Do Business With (8.7 vs 8.4) reflect stronger customer service and vendor relations, making Agentforce Field Service the preferred choice for organizations seeking cutting-edge, integrated field service management solutions according to G2 data.




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