ServiceMax Reviews & Product Details

Very Good Components and ease of dispatching in ServiceBoard And Easy offline access for FSE, can dispatch WO and Cases Offline with No customisations, can do SFM mappings and also control security using Group profiles, Call up custom action by URL which can also work offline, setting up lookup filters is also easy and the best is service report to our end customers with ease of Javascript magics and CSS beauty Review collected by and hosted on G2.com.

Nothing being working on it as developer for 8 years Review collected by and hosted on G2.com.

In my view functionalities of ServiceMax like its Integration Capabilities, Real-Time Data and Analytics, Scalability are the standout features. ServiceMax is integral to how we schedule work to our field workforce on a daily basis. Review collected by and hosted on G2.com.

Over-reliance on Salesforce, Updates and Maintenance which can induce outages, Lack of flexibility on Reporting and Analytics are some areas which need improvement. Review collected by and hosted on G2.com.

1. Usage of SFM and wizards

2. Reduced clicks

3. Automation

4. Using SFM and Wizards, one can easily improve data quality.

5. Not much of training needed to use SMAX. Review collected by and hosted on G2.com.

The worst thing is SSO from Servicemax to Dispatch console or service board. If you are logged into sandbox and try to connect to Dispatch console via production, you'll get error. I have to use different browser or incognito everytime. Review collected by and hosted on G2.com.

I must say that FieldFX is a useful solution for our oil exploration crew. Dispatch receives constant updates on what is happening on the field and can easily invoke resources and change schedules for the better. Review collected by and hosted on G2.com.

I have some experiences when important updates could not be made on time because of the weak signal, which affected our timely response to the field conditions. This is very dangerous especially when connectivity is an issue as might be the case in rural areas. Review collected by and hosted on G2.com.

Some features that I like are work order generation, work order report generation, etc. I am get more time to really do the job rather than spending most of the time doing administrative work. Review collected by and hosted on G2.com.

Internet access remains unreliable in the locations many of us operate in, and sometimes the app has issues syncing data when there is no connection. This may result to relevant work orders not being updated in time. Review collected by and hosted on G2.com.

FieldFX has all the project information all in one place, set up by the schedule board of where to assign the crews and the cost of the materials. They have enhanced internal communication between offices and made it possible to note the need for process efficiency. Review collected by and hosted on G2.com.

The process of finding the data of the patient and exporting it to excel is a bit cumbersome and sometimes an error may occur. This creates or additional tasks for the finance group who next need to manually sort out differences. Review collected by and hosted on G2.com.

Good base platform as is Salesforce, system that takes into account customer feedback with excellent corporate governance, easy to navigate interface with good programming for easy understanding. Options to manage the work of the company and organize areas with defects, also adds the ability to manage all inventory billing, real-time collaboration with other colleagues in IT is the best of the software. Review collected by and hosted on G2.com.

Scheduling tasks was not as easy as I expected, for a cloud-based software that does not consume space the cost is a bit high. The ServicePulse social network was not very helpful, the mobile application lags far behind the desktop app. Review collected by and hosted on G2.com.

The service is hosted in the cloud which makes it practical and lightweight, the interface is easy to use and since the implementation of the service the company assigns experts for the proper training and training of ServiceMax. The option to access important customer information allows us to know the needs and to address their concerns more easily, the portal to manage inventory, perform monitoring of work orders, and a complete management of guarantees also comes with the package purchased, the options for maintenance work are also very complete is what I like most of the program, Jira and Salesforce integration are excellent. Review collected by and hosted on G2.com.

The mobile application needs more work, I'm left with the experience in the desktop option, the application for small businesses is not recommended, I see it more to manage medium and large companies, the online support leaves much to be desired I recommend at all times if you have any concerns with the service make a phone call, they are friendly. Review collected by and hosted on G2.com.

Is a service management platform for both customers and employees of the company, built by a series of task scheduling and contract management that expand the satisfaction of customers when applying this tool, as it can handle and monitor all the work management interface and at the same time can generate database of customers, helping to reduce manual labor, it is also important to note that has fairly accurate technical support and available at any time. Review collected by and hosted on G2.com.

So far we have not had any problems with ServiceMax, in the company, we have had more benefits from this platform to manage time-consuming functions within the company. Review collected by and hosted on G2.com.

The tools provided for managing the flow of employees and customers are very well-designed and adapted to our needs, another feature that I like is that it is based entirely in the cloud, the options for scheduling tasks provided are of high quality, the user seems to me very complete and the treatment of the support team seemed friendly at all times. Backed by Salesforce that always offers excellent quality products, the analysis and reports are very detailed and well-structured. It integrates very well with Salesforce tools. I find the ticketing option very successful, the whole tool tracking system, including the interface, the distribution of options is excellent. Review collected by and hosted on G2.com.

Understanding the programming that ServiceMax offers can be cumbersome, however, the customer service is of good quality and always there to clarify doubts. I found it annoying at first to have to make a phone call to calculate the investment price, it would be very helpful if they put all this information on the website. Review collected by and hosted on G2.com.