--- title: ServiceMax Reviews meta_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 144 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 144 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMax Reviews **Vendor:** PTC **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 144 ## About ServiceMax ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. ## ServiceMax Pros & Cons **What users like:** - Users praise the **ease of use** of ServiceMax, enhancing communication and satisfaction with seamless connectivity. (10 reviews) - Users appreciate the **easy and seamless communication** features of ServiceMax, enhancing connectivity through multiple methods. (10 reviews) - Users value the **seamless communication** in ServiceMax, enabling smooth interactions through various methods, enhancing overall connectivity. (9 reviews) - Users appreciate the **powerful scheduling and real-time updates** of ServiceMax, enhancing organization and efficiency in field service management. (7 reviews) - Users value the **easy access** to FieldFX, enabling seamless communication and real-time visibility for their teams. (6 reviews) - Users find the **security and privacy** features of ServiceMax exceptionally solid and reliable for business interactions. (6 reviews) - Users appreciate the **easy integration** of ServiceMax with other systems, enhancing communication and workflow efficiency. (5 reviews) - Messaging Features (5 reviews) - Time Management (5 reviews) - Users value the **real-time data accessibility** of ServiceMax, boosting efficiency in field service management and operations. (4 reviews) **What users dislike:** - Users experience **connectivity issues** with ServiceMax, affecting performance and the ability to close tickets remotely. (5 reviews) - Users find the **high cost** of ServiceMax coupled with its complex interface to be a significant drawback. (5 reviews) - Users find the **complex interface and high costs** of ServiceMax frustrating, affecting performance and support quality. (5 reviews) - Users struggle with a **steep learning curve** due to slow performance and complex, confusing error messages. (5 reviews) - Users have noted **slow performance** with ServiceMax, impacting usability and efficiency, particularly in low network areas. (5 reviews) - Limited Features (4 reviews) - Sync Issues (4 reviews) - Integration Issues (3 reviews) - Complex Processes (2 reviews) - High Pricing (2 reviews) ## ServiceMax Discussions - [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) - 1 comment - [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) - 2 comments - [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) - 1 comment - [View ServiceMax pricing details and edition comparison](https://www.g2.com/products/ptc-servicemax/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A43%3A27+-0500&secure%5Bsession_id%5D=431182d4-ae35-45a1-a7c0-b382ba52acf1&secure%5Btoken%5D=48814ec458b82754a8bab38a3153240ff3fcfa8c3b7fbaf594cd2d4d047a25ab&format=llm_user) ## ServiceMax Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) ## ServiceMax Features **Generative AI** - AI Text Summarization - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceMax Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (268 reviews)