ServiceMax Reviews & Product Details

Some great team members to work with across the various internal teams (engineering, support etc). Product quite easy to use so user adaptation is somewhat easy. Review collected by and hosted on G2.com.

Software documentation lacks completeness and accuracy, I have faced many instances where we implement customizations based on online documentation and support cases confirm documentation is inaccurate, causing delay and costs. We challenge the applications with our volumes, especially ServiceBoard and feel we are trialing on behalf of vendor rather than being told what to do and how it will work. Dataguide should be included at no cost and replace the very archaic form capability in SMAX. Dynamic forms is not special, it is a basic expectation in the 21st century. Review collected by and hosted on G2.com.

ServiceMax is a powerful tool that is easy to use, has fantastic customer support, and consistently delivers on what field service organizations need to be successful. Review collected by and hosted on G2.com.

ServiceMax community is sometimes hard to search and find answers too Review collected by and hosted on G2.com.

This software is quite easy to implement and deploy and it has helped to maximize the lifecycle and value of the machines and equipment. Apart from this, it has provided a complete view to the field service engineers and team. Its amazing customer support responses and user-friendly interface, along with its reporting ability and mobile apps, help us automate reports, access them on mobile, and integrate with other software to enhance efficiency. Review collected by and hosted on G2.com.

Service Max is amazing software except for the pricing, I love it. Review collected by and hosted on G2.com.

ServiceMax is useful for its effective field service management features. It helps with real-time tracking, efficient scheduling, and detailed analytics, which improve operations and service delivery. The benefits include increased productivity, reduced downtime, and better customer satisfaction Review collected by and hosted on G2.com.

From my experience, the least helpful part of ServiceMax is its complexity, which can make it hard to learn and navigate. Review collected by and hosted on G2.com.

Easy to configure, Chrome extensions, integrates easily with external systems Review collected by and hosted on G2.com.

Difficult to refresh environments not many people with knowledge of SVMX to support Review collected by and hosted on G2.com.

Scheduling and Optimisation - This group contains various options related to Scheduling and Optimization. Review collected by and hosted on G2.com.

App Response Time and UI/UX need to be improved. Error Messages are Technical - They should be user/business friendly as applicable. Documentation should be improved Poor response and too much of delay for escalated issues Review collected by and hosted on G2.com.

User friendly platform

Realtime visibility in field operation and integration with Salesforce also enhance overall service management and data accessibility

Customer support

Frequency of use Review collected by and hosted on G2.com.

Mobile App limitation

Customization challenges

Complexity and learning curves Review collected by and hosted on G2.com.

ServiceMax has amazing team members, they always brings new innovation and idea to the field service industry Review collected by and hosted on G2.com.

SeviceMax support should improve response time Review collected by and hosted on G2.com.

ServiceMAX is the best. Fantastic support, account engagement, etc. Our account manager Brittany Taylor is the best, and Josh from support is fantastic as well. Great product, great communication, etc. Review collected by and hosted on G2.com.

Nothing at all. great product, fantastic support Review collected by and hosted on G2.com.

The Adaptability is very easy, Everything in one place which saves our time and it is easy to navigate and very efficient product. Review collected by and hosted on G2.com.

Many of time it become hang and take so much time to getting on normal side. Review collected by and hosted on G2.com.