--- title: ServiceMax Reviews meta_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 144 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 144 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMax Reviews **Vendor:** PTC **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 144 ## About ServiceMax ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. ## ServiceMax Pros & Cons **What users like:** - Users praise the **ease of use** of ServiceMax, enhancing communication and satisfaction with seamless connectivity. (10 reviews) - Users appreciate the **easy and seamless communication** features of ServiceMax, enhancing connectivity through multiple methods. (10 reviews) - Users value the **seamless communication** in ServiceMax, enabling smooth interactions through various methods, enhancing overall connectivity. (9 reviews) - Users appreciate the **powerful scheduling and real-time updates** of ServiceMax, enhancing organization and efficiency in field service management. (7 reviews) - Users value the **easy access** to FieldFX, enabling seamless communication and real-time visibility for their teams. (6 reviews) - Users find the **security and privacy** features of ServiceMax exceptionally solid and reliable for business interactions. (6 reviews) - Users appreciate the **easy integration** of ServiceMax with other systems, enhancing communication and workflow efficiency. (5 reviews) - Messaging Features (5 reviews) - Time Management (5 reviews) - Users value the **real-time data accessibility** of ServiceMax, boosting efficiency in field service management and operations. (4 reviews) **What users dislike:** - Users experience **connectivity issues** with ServiceMax, affecting performance and the ability to close tickets remotely. (5 reviews) - Users find the **high cost** of ServiceMax coupled with its complex interface to be a significant drawback. (5 reviews) - Users find the **complex interface and high costs** of ServiceMax frustrating, affecting performance and support quality. (5 reviews) - Users struggle with a **steep learning curve** due to slow performance and complex, confusing error messages. (5 reviews) - Users have noted **slow performance** with ServiceMax, impacting usability and efficiency, particularly in low network areas. (5 reviews) - Limited Features (4 reviews) - Sync Issues (4 reviews) - Integration Issues (3 reviews) - Complex Processes (2 reviews) - High Pricing (2 reviews) ## ServiceMax Reviews ### 1. ServiceMax A Great Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pushpender k. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ServiceMax?** The Adaptability is very easy, Everything in one place which saves our time and it is easy to navigate and very efficient product. **What do you dislike about ServiceMax?** Many of time it become hang and take so much time to getting on normal side. **What problems is ServiceMax solving and how is that benefiting you?** Eases the Process for service team, it have very solid ntegration with salesforce which is for good to us. ### 2. SMAX product is continuously being improved **Rating:** 4.0/5.0 stars **Reviewed by:** Thukkaram P. | Associate manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ServiceMax?** SMAX core features are good(SMAX Go and Optimax) **What do you dislike about ServiceMax?** SMAX go sync issues, takes long time for servicemax component migraton and service board error handling **What problems is ServiceMax solving and how is that benefiting you?** Smax Go configurations are easy and Go app UI is good. ### 3. Valuable Feedback of ServiceMax **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ServiceMax?** We like this product becuase it is very efficient andit is complete field Service solution, Easy to Navigate and in the end easy to comfigure. **What do you dislike about ServiceMax?** Troubleshooting is the issue rest all is good **What problems is ServiceMax solving and how is that benefiting you?** It has created an innovative suite that helps field service management and it doing our work very efficiently ### 4. Perfect Activities and Compliance Tracking System. **Rating:** 4.5/5.0 stars **Reviewed by:** Juddy K. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about ServiceMax?** -Effective calendar management and the Automated scheduling and easy Appointment management through this software is a very big plus and to implement the solution does not require much training or technical help. -Creating projects data reports and speed on multiple data import and data export through other third party tools is impressive. **What do you dislike about ServiceMax?** -None from my experience with the product and all the features allows easy access and configuration. **What problems is ServiceMax solving and how is that benefiting you?** -Fantastic file storage tool. -Communication via chat with team members is amazing. -Availability easy management. -Complaince management is very nice. ### 5. Great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ServiceMax?** It such as a useful service. The user experience was great and easy **What do you dislike about ServiceMax?** nothing much, may be could include to Inputs from the user. **What problems is ServiceMax solving and how is that benefiting you?** everything ### 6. Good **Rating:** 2.5/5.0 stars **Reviewed by:** Deepak S. | EW-Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about ServiceMax?** Case solution and folllow up for the cases **What do you dislike about ServiceMax?** Portal UI and config present needs to get more advanced **What problems is ServiceMax solving and how is that benefiting you?** Optimization ### 7. So powerful for our Field Service Engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Tsitsi m. | Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about ServiceMax?** I am able to view the status of a service call from anywhere and provide the technician with all the historical data they need that can assist in repair and recommendations for replacements. **What do you dislike about ServiceMax?** Lots of navigation. Would be nice to see a list of navigation options per customer. **What problems is ServiceMax solving and how is that benefiting you?** Automating old systems is something I enjoy and ServiceMax helps with that. I like how efficient it is to enter work orders and make adjustments to them. ### 8. best service **Rating:** 4.5/5.0 stars **Reviewed by:** Akumu M. | Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about ServiceMax?** The field sevice managment mobile app is flexible and well designed for field work this simplifies workflow and delivers complete work and assest visibility for desire techician output. Servicemax is easy to use if trainnig was sucessfully completed. **What do you dislike about ServiceMax?** ServiceMax needs a comphensive trainning to use and needs help of experts for maximum output. **What problems is ServiceMax solving and how is that benefiting you?** serviceMax asists with automatic risk management. Has also improvred on our techician productivity and customer satification. ### 9. Data Analytics Creation and Data Management Options are Perfect. **Rating:** 4.5/5.0 stars **Reviewed by:** Joyce W. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about ServiceMax?** Very intuitive data modeling and effective on business information management and the integration and the first implementation of this platform is what i love most. **What do you dislike about ServiceMax?** Amazing and flexible features and from my experience with the platform no any dislike that i can underline. **What problems is ServiceMax solving and how is that benefiting you?** Helpful on different filed operations data management, easy reporting and the coordination functionalities are incredible and very useful document management platform. ### 10. Supported the enhanced warranty, contract and configuration functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Felicitas J. | Tenant Improvement Construction Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about ServiceMax?** ServiceMax's offline capabilities allow construction managers to input all their data in an iPad, even when there is no connectivity. **What do you dislike about ServiceMax?** The competition doesn't have anything that even remotely resembles ServiceMax. **What problems is ServiceMax solving and how is that benefiting you?** Contracts, entitlements and SLAs are efficiently tracked and visible to all employees. Additionally, the combination of reduced biling and reporting cycles has improved service delivery to tenants. ### 11. Power User: Taylor made reports customized for your unique business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Shane S. | Regional Service Manager, West U.S., Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ServiceMax?** Reporting ability. You can automate reports to send you real time info and alerts when you need them. **What do you dislike about ServiceMax?** The initial setup is important. Make sure it's customized to your business needs upfront. Otherwise you may spend years trying to get it to how you want it. **What problems is ServiceMax solving and how is that benefiting you?** Real-time business and customer analytics ### 12. Real-Time Information Sharing Improved Management Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Keshav C. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceMax?** With a variety of communication channels available in a single mobile-first app, including text, audio, video, content sharing, hotline groups, and broadcasts, it stands out as a comprehensive solution. Data security and compliance are given first priority, making it a reliable platform for private business interactions. It gives management vital insights into what's happening on the front lines in real-time visibility into field operations. **What do you dislike about ServiceMax?** Integrating Zinc with current systems may need further configuration or customization depending on an organization's tech stack. **What problems is ServiceMax solving and how is that benefiting you?** Managers can use Zinc's visibility features to keep an eye on field workers' performance and provide them feedback in real-time. We can immediately inform field teams of urgent information, providing a prompt and well-planned response. Sharing knowledge in real-time fosters a culture of continual learning and competence. Dispatchers can give technicians immediate assistance, share crucial information, and allocate duties fast. ### 13. Very user friendly. Very customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ServiceMax?** Workflows, level of detail and data provided **What do you dislike about ServiceMax?** Nothing particular. Loading times and Salesforce limitations **What problems is ServiceMax solving and how is that benefiting you?** Working on developing a tool to help improve our inventory process ### 14. Service Max User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sibu S. | VP - Digital Transformation & Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ServiceMax?** Service MAX offers a flexible SaaS model to be used in a corporate environment. **What do you dislike about ServiceMax?** Service Max Configurability and interfacing has difficulties that are quicte cumbersome to overcome. **What problems is ServiceMax solving and how is that benefiting you?** Field Reporting, Incident Management, Parts requesting ### 15. Happy with zinc **Rating:** 5.0/5.0 stars **Reviewed by:** William M. | Vice President of Strategic Partnerships, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ServiceMax?** There are times when I become confused, I love the variety of options Zinc provides within its app. The programme is still usable and capable of being customised to my needs despite occasional bugs. For all of my work requirements, it acts as an amazing and all-inclusive tool. **What do you dislike about ServiceMax?** The core problem with Zinc is that it can't link partners from different group domains, which renders the programme practically useless. Its inability to facilitate communication with outside parties greatly reduces its capacity for collaboration. **What problems is ServiceMax solving and how is that benefiting you?** Zinc successfully solving the issues of ineffective communication and disorganised workflows. Our team's efficiency and production have significantly increased as a result of using Zinc to interact, share files, and keep projects visible. ### 16. "Best messaging app" **Rating:** 4.5/5.0 stars **Reviewed by:** Kavita G. | Content Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about ServiceMax?** Zinc may be a great messaging app that is exceptionally secure. You will interface with individuals, or entire groups of individuals in a moment, drops your area, send pictures and recordings, thrust to the conversation and great ancient calling. Moreover, it works in regions that are moo on cell phone flags. **What do you dislike about ServiceMax?** There is a part of choices within the app so it can get puzzling sometimes. Bugs, The app is OK but vibrates my phone with the notice symbol. **What problems is ServiceMax solving and how is that benefiting you?** Zinc is utilized to keep contact inside the group and deals with individuals. Broadcasting a single message is genuinely supportive of this app. Cherished it for communicating with my associates. Has been extraordinary for interfacing our groups within the field with the back groups back at the office and overseas. ### 17. With Zinc Hiring is Systematic and Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about ServiceMax?** Capability of the software to run multiple reference checks in one go. The systematics work flow in referencing checking and onboarding helps HR team in reducing time and cost. Easy to use and good functionality. **What do you dislike about ServiceMax?** At times the hotline system to divert canditate requests is slow. The data analysis and imperative for business decisions from an HR persepceive can be improved. **What problems is ServiceMax solving and how is that benefiting you?** Helps business in streamlining candidate calls. Highly useful in background reference checks and data consolidation. Useful for companies who want to digitize their HR and calling process in getting new recruits. ### 18. Zinc review **Rating:** 5.0/5.0 stars **Reviewed by:** Ayode C. | Executive Assistant, Online Media, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2023 **What do you like best about ServiceMax?** Cotap has allows us to to communicate seamlessly within the office and remotely we literally couldn't work without it We are happy we found cotap **What do you dislike about ServiceMax?** i have no dislike upon it's functionality since it works best for me **What problems is ServiceMax solving and how is that benefiting you?** VOIP ### 19. Zinc Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish R. | Deputy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about ServiceMax?** Zinc is very easy and seamless to use. Customer support is also good enough. It allows users to communicate remotely with each other using text, video and voice method. **What do you dislike about ServiceMax?** Nothing impactful but it kicked me out of remote sessions with user one or two times. **What problems is ServiceMax solving and how is that benefiting you?** It solved our communication problem with our users who are working onsite. We could communicate with them seamlessly. We also used the VoIP service effectively with them. Overall things became easy for us to collaborate with our users who are working remotely. ### 20. Workplace Communications **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah X. | Consultant, Stanford Pre-Business Association Consulting Client Project Team, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ServiceMax?** I can get messages and comms from anyone on my team which is helpful and efficient especially for announcements from my manager. I like how the platform can easily be integrated with other critical functions like our CRM. **What do you dislike about ServiceMax?** For an individual user, the pricing is rather steep. The solution is also not as customizable as others. There are occasional bugs but nothing that would stop me from using it altogether. **What problems is ServiceMax solving and how is that benefiting you?** It solves the issue of decentralized, fragmented communication within my workplace. Unlike other platforms, it is truly an all-in-one for workplace collaboration-- employees can share files and call in addition to messaging both individually and in groups. ### 21. Management, Communication and Collaboration made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shreyasi S. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about ServiceMax?** It's super easy to use, real-time update, communication and notification system connect everyone in the company, provides with great customer support. I learned that they even made the security and privacy super solid. **What do you dislike about ServiceMax?** Not sure, but I faced a hardtime to got adapted to the system during my brief intership days. It could be more user friendly may be. **What problems is ServiceMax solving and how is that benefiting you?** Brings information and updates handy, makes it hassle for management to track progress. Time saving, efficient and all-in-one communication system. ### 22. Enhances Communication and Facilitates Real-time Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceMax?** Zinc enable seamless interaction through a variety of channels, including video and audio chats, messages, as well as file sharing. It integrate effortlessly with CRMs and is secure. It enhances real-time collaboration between technical teams in the field and customers with staff at the offices. **What do you dislike about ServiceMax?** Integrating Zinc with some sytems is difficult and may requires specialized experience. **What problems is ServiceMax solving and how is that benefiting you?** Zinc halps us to faciliate internal communication between staff. Field technical teams are able to communicate seamlessly with administartive staff through multiple channels like messages, voice and videos. It is easy to share documents and updates. Zinc improves team cohesion and productivity. ### 23. Best for enhancement of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mainak G. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about ServiceMax?** Various mode of communication, customization is possible, communication with singular or a group both are smooth, accessible from remote areas, security and privacy is top notch. **What do you dislike about ServiceMax?** a few occasional bugs which are common. Pricing could be better. **What problems is ServiceMax solving and how is that benefiting you?** The whole communication thing has become hassle free, saved time, keeping track of work from others are made easy because of real time update, convenient file and content sharing. ### 24. Integrations between Service Max and Oracle ERP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ServiceMax?** The data model of Service Max. It was easy to integrate the Assets, Contracts and work Orders. **What do you dislike about ServiceMax?** Asset Parent/Child dependencies have to be resolved **What problems is ServiceMax solving and how is that benefiting you?** Field Service Parts Management and Operations ### 25. Zinc is a communication platform designed to improve the efficiency of business communications. **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio G. | People & HR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ServiceMax?** Facilitate seamless communication across various channels, encompassing messaging, voice and video calls, and file sharing. Seamlessly incorporate with other essential business tools like project management and customer relationship management (CRM) systems. Offer robust security and privacy measures to safeguard sensitive information effectively. **What do you dislike about ServiceMax?** It is difficult to determine, btu constraints in integrating with specific business tools or systems, potentially limiting its effectiveness in certain environments. **What problems is ServiceMax solving and how is that benefiting you?** Fragmented Communication: Zinc addresses the issue of fragmented communication across multiple channels by providing a centralized platform. It streamlines communication by consolidating messaging, voice and video calls, and file sharing in one place, making it easier to manage and track conversations. ### 26. "Zinc - Collaboration makes Smarter, Faster, and Easily" **Rating:** 5.0/5.0 stars **Reviewed by:** Chandrakant L. | Senior ServiceNow Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2023 **What do you like best about ServiceMax?** Zinc assists us in connecting with our administration team; the best features are automation in many things, including simple communication and collaboration with others and video conferencing using the application. Teams can collaborate in context and get the information they need at the right time. **What do you dislike about ServiceMax?** Zinc is excellent software, and I have nothing to dislike about them. The support team sometimes delays answering issues affecting their users, which is not a significant issue. **What problems is ServiceMax solving and how is that benefiting you?** Zinc is helping to improve employee engagement within the organization, which helps to save time at work; messaging and, video calling, content sharing allow the team to convey information in the appropriate medium easily. It eliminates routine tasks and automation to route and track requests. ### 27. Good but needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ServiceMax?** Good for broadcasting and connecting with different field agents **What do you dislike about ServiceMax?** Not a lot of detailed documentation and a bit complicated to use **What problems is ServiceMax solving and how is that benefiting you?** Used for a couple of events for internal communication. ### 28. Wonderful experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sandesh A. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about ServiceMax?** User experience is wonderful. UI is the best in this category **What do you dislike about ServiceMax?** Wish new features were rolled out qiuckly **What problems is ServiceMax solving and how is that benefiting you?** Zing is helping us with the employee engagement as we are 300+ pax on board ### 29. Service max is clunky to use and full of cliches **Rating:** 1.5/5.0 stars **Reviewed by:** Vance N. | Service tech, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about ServiceMax?** To be completely honest there is not much I like about it The calendar is on to book your appointments But other than that I need all the customer information and history **What do you dislike about ServiceMax?** Just about everything I find it clunky to use not enough information in customer history when it come to service of a particular customer machine Having to double fill in certain lines is a complete pain and seems very cliche when trying to use if a connection is only about half seems you need a very good connection for it to work correctly I much prefer Sales force as an app **What problems is ServiceMax solving and how is that benefiting you?** None ### 30. Great Collaboration Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sonam K. | Customer Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2022 **What do you like best about ServiceMax?** What I like the best about this tool is that this is easy to use and it connects the whole service team very easily in real-time which helps in improving customer satisfaction. **What do you dislike about ServiceMax?** At this point, I could not think of anything as such that is not fulfilled by this tool. All over this is a great tool to use. All of my work needs are fulfilled. **What problems is ServiceMax solving and how is that benefiting you?** This tool is helping in improving employee engagement which helps to save time at work. It is also helping in improving customer satisfaction which is improving the business conditions. This tool is helping in doing the job quickly by engaging with the respective team on time. ### 31. Easy and Secure communication for Internal and external communications **Rating:** 4.0/5.0 stars **Reviewed by:** Umesh K. | Dr Umesh Kamarthi, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about ServiceMax?** 1. Group communication and message alert notifications are top-notch and meet the standards of the market. Easy Group Video call, file sharing, Chart with individuals/groups, and presentation. **What do you dislike about ServiceMax?** Could have more customization tools for host or organizer, and could have better UI design and themes applications struck upon Low-speed internet **What problems is ServiceMax solving and how is that benefiting you?** Group communications with external/ internal team and peers ### 32. Easy to use Service Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about ServiceMax?** What I like best is the fact it is very intuitive and user-friendly software. The fact that the system is built on the Salesforce platform makes it extremely user friendly. It also allows for plug and play integration with different systems. We are looking to also integrate this system with our call center contact management system. **What do you dislike about ServiceMax?** The variety of user profiles can be a bit confusing, but at the same time, that variety allows you to really customize to your business needs. There are only certain combinations of profiles and unfortunately our business is not as cookie cutter as the available profiles so that caused us to change or alter some of our users abilities and responsibilites. **Recommendations to others considering ServiceMax:** Prepare as many of your processes before you begin the design and implementation process. Include entry-level users into your discussions as early as possible because your end users are your best design resource. Also make sure your field service team members are representated in your design teams and process owners because they will provide the real world insights needed to truly get the most our of this system. **What problems is ServiceMax solving and how is that benefiting you?** Service Max is allowing our business to standardize service processes globally as well as creating efficiencies through integration and automation with legacy systems. The system is also allowing us to put more control of service functions at the fingertips of our service technicians which has immediately created efficiencies and reduced the amount of manual labor needed to transact certain functions. ### 33. Great inter-company communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about ServiceMax?** I like that you can create groups, I like that you can use it remotely, and it's built-in emojis:) **What do you dislike about ServiceMax?** The product answers my needs, and I can't think of something I dislike about this product. **What problems is ServiceMax solving and how is that benefiting you?** You can share files with a group of people, and it saves you the need and time to go to your colleague's office when you need to ask a small question. This product is great news for people that a phone ring is distracting for them. ### 34. Good application for Internal Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about ServiceMax?** The enterprise messenger is a great tool for internal communications. The interface is intuitive and easy to use. It is very easy to find colleagues using the company domain. It allows to share multiple media formats in real time. **What do you dislike about ServiceMax?** It slows down a bit on unstable internet connections. **What problems is ServiceMax solving and how is that benefiting you?** I have used it for internal communications in the organization. ### 35. Zinc is a great platform and helping us to make our technician job seamless, secure communication **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi K. | Sr. Servicemax and Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2020 **What do you like best about ServiceMax?** The best thing - Its user-friendly interface and also Zinc is built with a lot of features that we can use to communicate quickly and securely with our colleague( about location and price) - communication with a colleague is very smooth and no interference. **What do you dislike about ServiceMax?** this product can change the world but due to lack of marketing - industry not aware of this tool, the Zinc marketing team has to push hard in the marketing area. **Recommendations to others considering ServiceMax:** If you are looking for a secure and user-friendly interface tool for your desk- less worker - I strongly recommend this tool **What problems is ServiceMax solving and how is that benefiting you?** As a field service expert - I connect with my technician to solve their problem by providing them the required solutions ### 36. An application with great Video/audi confrence and perfect mesaaging platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas V. | Software Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about ServiceMax?** I love using Zinc enterprise application because it offers the best features for all team communication,its so so awesome to conduct video confrencing using the application,it is simple and the video quality is the best,The audio is so clear,Zinc enterprise app works well on both desktop PC and on mobile devices,The application synchronization is great,Zinc allows recording of video or audi call making easy to keep records.the applications supports different languages embracing on diversity **What do you dislike about ServiceMax?** The application consumes more of computer resources sucha the cpu usage and also storage when its running,running the app concurrent with other applications becomes difficult **Recommendations to others considering ServiceMax:** Zinc is great application for anyone looking for best video and audio confrencing capabilties,Zinc also has awesome messaging tool **What problems is ServiceMax solving and how is that benefiting you?** Zinc has improved great on team collaboration,With the application team managemet has been made easy,file sharing on the application is great with no file size limitations it possible to share any document,video or images,The application intergrates with other cloud storage apps hence simplifying the documents storages and saves on bandwith usage having to get logged on this third party applications to share files.Conducting Video confrences and group chats has improved interaction among members of staff hence boosting on teamwork and cohesion within the company ### 37. An application perfect for Team colaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Dorcas A. | Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about ServiceMax?** Zinc enterprise messaging app is an exception tool for team communication,The applications offers a very nice platform for organisation to build a colaborative departmental teams,The allows teams to easily shares ideas and information much conviniently without any husle,Member can easily video confrence using Zinc application,The quality of video is nice and the audio is also clear enough,One can easily share file using Zinc enterprise app,The application also allows user to connect with other other third party softwares ,this enable sharing information that are on other applications much more easily **What do you dislike about ServiceMax?** The application does have a vibrant custumer support team ,they somrtime delay to respond to isues affecting their users **Recommendations to others considering ServiceMax:** i would advice you to begin using the application if you havent tried it out,Till then will you realise the awesomeness of the application.Its not expensive to use and the application provides 14 day free trial period **What problems is ServiceMax solving and how is that benefiting you?** Zinc app has proven to to be a all-in-one solution for most of the organisation ccommunication need,We often use the application to pass information amongst members of staff,Most member have installed the applications thus making the work of team leaders easier to add more members,Zinc consumes less internet bandwith,therefore saving alot on costs related to internet connectivity,Zinc app is cloud based hence simple to impliment and maintain ### 38. Zinc Review **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy N. | Assistant Human Resource Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about ServiceMax?** Zinc supports calls, both audio and video calls making it easy for employees in a company to communicate easily. Depending on the communication they want to do, they can do it comfortably by choosing either a video or an audio call. If one cannot reach another team mate via a call, they can always leave a message. Zinc supports messaging and passing along a message to many people is easy because Zinc supports broadcasting of messages. With Zinc, one can share documents in various formats to other employees on Zinc. **What do you dislike about ServiceMax?** Zinc is really nice and I have never disliked it because it does not consume a lot of bandwidth. Zinc also does not require a very strong signal strength to use, and when you send a message even when there is no internet, as soon as you connect to the internet, the message will always be send. **Recommendations to others considering ServiceMax:** Zinc supports messaging, sharing of documents, audio and video calls hence if you are looking forward for a communication tool in your company, I would highly recommend the use of Zinc. **What problems is ServiceMax solving and how is that benefiting you?** Easily passing information between employees as it supports messages, calls and sharing of documents which are all ways you can pass information to your fellow employees. ### 39. Zinc Review by Victor **Rating:** 5.0/5.0 stars **Reviewed by:** Victor L. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2019 **What do you like best about ServiceMax?** Zinc is a great messaging application for team members in any company. One can broadcast a message to members of his team which makes it easier conveying a message. The audio and video quality of Zinc is very good and that makes it very great for video calls. Zinc is the perfect application for any company because it does not consume so much bandwidth. Team members can easily share files on Zinc. Communication between team members is made easy with Zinc **What do you dislike about ServiceMax?** I don't dislike anything about Zinc as it is a great tool for team collaboration. **Recommendations to others considering ServiceMax:** Zinc does not consume a lot of bandwidth and it is a great tool for collaboration. **What problems is ServiceMax solving and how is that benefiting you?** With the great features that Zinc has, communication is made easy for team members in any company. It saves on costs for the company as it does not consume a lot of bandwidth. ### 40. Great communication tool for team members **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine J. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about ServiceMax?** Zinc is a great messaging tool, that makes communication easy and efficient between team members. Zinc does not need a very strong internet connection hence it is great for any organization as there is no much bandwidth consumed. The video conferencing feature is great as the video quality is very nice. Broadcast messaging is great especially when one needs to pass the same message to all the members in their team. You can also easily share documents and files with your team members. **What do you dislike about ServiceMax?** Zinc requires an internet connection which is a great challenge, especially when one is out for fieldwork and the place they are in has a poor signal strength. However, Zinc can allow you to send a message even where there's no internet connection, and as soon as you are connected to the internet, the recipient can receive the message. **Recommendations to others considering ServiceMax:** Zinc is a great tool for communication between team members and it consumes low bandwidth. Zinc has a video conferencing feature. **What problems is ServiceMax solving and how is that benefiting you?** Sharing of files and easily communicating with team members. The company is able to save on costs as there's low consumption of bandwidth when using Zinc. ### 41. The best communication alternative **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Founder and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about ServiceMax?** Zinc enterprise application is the best alternative any user should think of if they are looking for an application with great messaging and video confrencing capabilities.Zinc application offers a very intuitive interface straight from the sigup pages all through to in app features,The applications has been designed to facilitate team conversation and colaboration,Finding co-workers on Zinc app is simple,Whenever you sign up with company/business email,A list of all users already using the application in your company will displayed,Zinc enterprose app allows you to conviniently send a broadcast message to all your contacts from the broadcast tab on the application **What do you dislike about ServiceMax?** The quality of video on video confrencing is greatly affected with with internet connections,there is sometimes a lag on audio **Recommendations to others considering ServiceMax:** For a better team converstion in any organisation or company i would recomend you switch to zinc enterprise its one of the best software to offer you what you might need **What problems is ServiceMax solving and how is that benefiting you?** Am now able to cordinate most of the company's operation fron one single application,Being a member on almsost the departmensl teams its possible to monitor the progress of different projects from the comfort of my office,zinc has also simplified the task delegation and management.The application has helped alot time management,we nolonger to have frequent meeeting and briefing ,this is now don on the messaging app,Iam also to communicate with friends and family using the application ### 42. Awesome application to use **Rating:** 5.0/5.0 stars **Reviewed by:** Josphat T. | Events Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about ServiceMax?** Zinc enterprise messenger is wonderful communication tool to use,It offers exceptional features,I love using the aplication for video calls because of its video quality and the the simplity to use,The application offers a very attractive interface with vey beautiful Purple theme,The application is very convinient for me because i can simple create a team and add people we work with at much ease if they are alreadyusing the application,Zinc provide a wonderful platform for team members to share ideas and and other information,Zinc allows sharing of images videos,Sending broadcast messages on Zinc messangers is very simple with the dedicated tab to do so **What do you dislike about ServiceMax?** The aplication has alot of tabs,some of the of the features should be combined on one tab or added to the floating button,this would make the applcation much easy to use and less clumsy **Recommendations to others considering ServiceMax:** if you are thnking to impliment a internal messaging app in you organisation or a company, Zinc enterpeise application can be a better choice to go for ,its simple and offers awesome features . **What problems is ServiceMax solving and how is that benefiting you?** Zinc app has been a perfect tool in communication within the organisation,I use the application more often when i need to get urgent information about events and impromptu meetings delivered to all the employees,Sending some documetation about various task has also been simplified,The application has really reduced the paperwork at the organisaion saving alot on costs.Its has improved the efficiency in terms of information delivery and teamwork ### 43. Zinc_instant messaging application **Rating:** 5.0/5.0 stars **Reviewed by:** Joash O. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about ServiceMax?** I love using the application because its easy to find co-workers who are already using the application,The application ofers instant messaging platform and it allow sharing of different file types,I also allows me to share filles that i have stored on other Third party cloud storage application like dropbox,Google drive,One drive etc.Sharing location is also possible on Zinc enterprise messaging app.I love using app group messaging because i can get in touch with members of staff at the organisation at much ease.Zinc app offers wonderful audio calls its clear and very simple to use,the video call is also great,The video quality is HD **What do you dislike about ServiceMax?** Establishing a connection on video call takes time especially when using unstable internet commection **Recommendations to others considering ServiceMax:** Zinc is a very wonderful alternative communication application to go for its offers high quality features,The pricing of Zinc enterprise messaging application is affordable to any company or organisation **What problems is ServiceMax solving and how is that benefiting you?** Zinc has enable file sharing among team members in the organisation easier,Running projects has been simplified ,Sharing documentations about different projects amongst the stakeholders makes the evaluation of progress more seemless and it enhances transparency,Zinc enterprises messging application has been used to share departmental reports,I am able to ensure all the employees are performing upto standards by encouraging then provide daily and weekly reports ### 44. All in one communicator **Rating:** 4.0/5.0 stars **Reviewed by:** Sumandeep K. | Request Management coordinator **Reviewed Date:** July 25, 2019 **What do you like best about ServiceMax?** Its a one stop solution for all kinds of communication - text, voice, video, content sharing and broadcasts. Instant messaging feature helps you to connect with your team members and broadcast option helps to deliver the same message across a big group **What do you dislike about ServiceMax?** There is no such disavantage of this application but yes if the internet speed is slow or unstable, it becomes really difficult to make video or audio calls although it doesnt impact the messaging feature **Recommendations to others considering ServiceMax:** This is a single application which can be used for multiple modes of communications **What problems is ServiceMax solving and how is that benefiting you?** Zinc is used to keep a contact within the team and sales people. Broadcasting a single message is really helpful with this app ### 45. The best software solution to make Service Management agile **Rating:** 5.0/5.0 stars **Reviewed by:** Bram d. | Business Lead, SDG Service Projects, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about ServiceMax?** 1. ServiceMax partnership and Field Service Management expertise.. 2. ServiceMax has provided us with a solution that offers us flexibility, scale-ability. Using the power of Salesforce combined with the enhancements of ServiceMax we have the best of both worlds **What do you dislike about ServiceMax?** So far we have not seen any downsides yet. **Recommendations to others considering ServiceMax:** choose a proven partner with solid track record **What problems is ServiceMax solving and how is that benefiting you?** We have harmonized the Service Management work flows within our business which directly benefits our customers. We have created a GxP validated Service Management solution that allows us to be compliant in a highly regulated environment. ### 46. This app is full of bugs and doesn't work properly. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about ServiceMax?** App is great for keeping teams together. Loved that it allowed Android phones to zoom into messages. **What do you dislike about ServiceMax?** Bugs. The app is fine except it makes my phone vibrate with the notification icon. My phone is set to NEVER vibrate. Yet this app notifies me of a message by vibrating, blinking, and the icon. Resource draining app. Somehow this app takes more resources than more commonly used communication applications like WhatsApp and WeChat, but with less frequent usage and with fewer features. **Recommendations to others considering ServiceMax:** Great idea but because we don't function using a singular group domain it wouldn't allow us to link our partners. Rendering app useless. A good idea to consider this trying out. **What problems is ServiceMax solving and how is that benefiting you?** Loved it for communicating with my coworkers. Has been great for connecting our teams that are in the field with the support teams back at the office and abroad. ### 47. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about ServiceMax?** Communicating between the office managers and the whole team. We like being able to communicate on the road. **What do you dislike about ServiceMax?** Not getting a good signal sometimes. but still able to use it on the go. other than that the software is great **What problems is ServiceMax solving and how is that benefiting you?** Creating a liaison between office managers and the whole team. Able to reach out to all of the team at one moment. ### 48. Very Happy with servicemax! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about ServiceMax?** I like the functionality and the ability to design many different reports **What do you dislike about ServiceMax?** Servicemax took longer than expected for users to get comfortable with the program. **What problems is ServiceMax solving and how is that benefiting you?** Organization of accounts and product information is kept up to date, changes are on real time. Faster turn around time for work. ### 49. Phenomenal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about ServiceMax?** The features that come along with the program. **What do you dislike about ServiceMax?** Glitching at first. It takes about 2-3 minutes to load the entire application once logged in. **What problems is ServiceMax solving and how is that benefiting you?** Faster production, smoother run-times. FieldFX is extremely convenient. ### 50. Fast and secure messaging app **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton G. | Premise Technician Tier II, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2018 **What do you like best about ServiceMax?** Zinc is a great messaging app that is very secure. You can connect to people, or whole teams of people in an instant, drop your location, send pictures and videos, push to talk and good old calling. Also it works in areas that are low on cell phone signal. **What do you dislike about ServiceMax?** There are a lot of options in the app, so it can get confusing at times. **Recommendations to others considering ServiceMax:** Definitely recommend. **What problems is ServiceMax solving and how is that benefiting you?** We are in constant contact with each other out in the field, the video and picture is a great way to help each other out. ## ServiceMax Discussions - [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) - 1 comment - [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) - 2 comments - [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) - 1 comment - [View ServiceMax pricing details and edition comparison](https://www.g2.com/products/ptc-servicemax/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+00%3A39%3A26+-0500&secure%5Bsession_id%5D=41b6f251-dc17-4714-a846-23e3c4a70dc4&secure%5Btoken%5D=4b8f4f3d0a592813a768cba19405f60dee446a0c157d084a8b3b13c465c11fa1&format=llm_user) ## ServiceMax Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) ## ServiceMax Features **Generative AI** - AI Text Summarization - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions ## Top ServiceMax Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (268 reviews)