ServiceMax Reviews & Product Details

I like about the ServiceMax is that it will help me do my job better. It allows me to track and update job details in real time. No hassle on my side. Review collected by and hosted on G2.com.

I guess, during opening large amount of data, the response time of the system slows down, however the platform is great Review collected by and hosted on G2.com.

I used it for Asset Management and it is by far the best feature Review collected by and hosted on G2.com.

I don't have anything to dislike, other than the complex flows Review collected by and hosted on G2.com.

All the data is stored in one place and is quick and easy to find. Review collected by and hosted on G2.com.

There is a lot of unnecessary lists, could be streamlined. Review collected by and hosted on G2.com.

ServiceMax personnel are highly qualified and experienced. Whether it is project support for product implementation or support for enhancement projects the ServiceMax team has the expertise needed to help you meet your objectives. Their product development team has been able to accommodate several feature requests we've made. Additionally, ServiceMax is always working proactively to assist us with expanding our use of the product and new features to increase user adoption. Review collected by and hosted on G2.com.

I have yet to experience any dissatisfaction with ServiceMax. When a need arises they are always prepared to provide us with the support and resources needed. Review collected by and hosted on G2.com.

What I like best is the level of quality service I receive. From our account rep to the help desk technicians, I am always treated with respect and A-class service. I can also call one of the team with a question and they are always happy to take the time to listen and solution right on the spot. Review collected by and hosted on G2.com.

I do not love how they share the updates. I do understand how it is difficult to share each version's update to each client, but it would be most helpful if it could be somewhat directed. Review collected by and hosted on G2.com.

FieldFX has been a lifesaver for our business. The intuitive interface and customizable templates make creating professional quotes a breeze. The scheduling features, including automated reminders and crew availability tracking, have significantly improved our efficiency. Review collected by and hosted on G2.com.

Access to default Salesforce products is more complicated. Review collected by and hosted on G2.com.

As we are using Optimax API (Ease of Integration), On the Day Work orders are getting assigned in an optimized way in major scenarios. We have many functionalities (Mandatory resources, Preferred Resources, Banned Resources, Cost factors, dependencies) that we can send to Optimax and get an optimized response. Hence it is easy to use. The API Response is so quick, we get the response in a few seconds. When we went live in production, we had many doubts and observations, hence raised the case. If it is urgent, we get support help quickly (Usually had discussions with Bala). Frequency of Use: We are using this in production currently, all On the Day work orders are assigned by Optimax APIs. Review collected by and hosted on G2.com.

As we are using Optimax API for On the Day Work Order assignment, we cannot pass two overlapping events in the event section of the payload. Few documents need to be updated properly. Sometimes they do not clarify a few things, hence we need to raise a case. Review collected by and hosted on G2.com.

We were able to build out menus and and selections so that it nicely guided the FSE through the steps to complete a service efficiently and accurately. We moved from an in house server with distributed jobs to the cloud which means that the data is global and always up to date. Support is responsive and collaborative. Review collected by and hosted on G2.com.

The end user experience is nice but the development tools could are a bit awkward and clunky. Migration tool could be more granular and specific and the Wizards could have more consistent look and feel but us IT people figure it out and get it done. Review collected by and hosted on G2.com.

ServiceMax is a powerful product for Field Service Engineers, providing an intuitive UI designed for ease of understanding and handling. The Optimax engine is another add-on that reduces workload alongside. Review collected by and hosted on G2.com.

The Service Board UI needs some improvement. Although history tracking is available in change logs, it's difficult to track the history of each order. A better dashboard to monitor platform events would help ease transaction monitoring. Expecting quicker response times on cases. Review collected by and hosted on G2.com.

I found out that FieldFX has been good for reducing the time that is taken in the field ticketing process. It is convenient to be able to attach documents both in the online and offline mode, as well as to take photos at the workplace or create reports. Review collected by and hosted on G2.com.

It is on such occasions that connectivity is limited on remote sites and I have been unable to close tickets and even reports. An option for fully offline data entry with a sync option would be our best choice for improvement. Review collected by and hosted on G2.com.