Introducing G2.ai, the future of software buying.Try now
Compare Oracle Field Service Cloud and ServiceMax 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fluix
Visit Website
At a Glance
Market Segments
Enterprise (48.0% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Invoicing feature, scoring 8.6, which reviewers mention allows for seamless billing processes, while ServiceMax falls short with a score of 7.4, indicating potential issues in invoicing efficiency.
- Reviewers mention that Oracle's Analytics capabilities, rated at 8.3, provide deeper insights into field operations, whereas ServiceMax, with a score of 8.1, offers solid analytics but lacks some advanced features that users find beneficial in Oracle.
- G2 users highlight the superior Employee Communication tools in Oracle Field Service Cloud, scoring 8.4, which facilitate better real-time updates and collaboration, compared to ServiceMax's score of 7.3, where users report limitations in communication functionalities.
- Users on G2 appreciate Oracle's Roles management feature, rated at 8.8, for its flexibility and ease of use, while ServiceMax's score of 8.2 suggests it may not offer the same level of customization and user control.
- Reviewers say that Oracle's Client Notifications feature, with a score of 8.1, is effective in keeping customers informed, whereas ServiceMax's score of 7.0 indicates that users experience challenges with notification reliability and customization.
- Users report that Oracle Field Service Cloud's Quality of Support is rated at 8.0, with many reviewers praising the responsiveness and helpfulness of the support team, while ServiceMax's lower score of 7.6 suggests that users may encounter delays or less effective support interactions.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
Oracle Field Service Cloud
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
8.5
112
8.5
126
Ease of Use
8.2
113
8.4
126
Ease of Setup
8.3
25
8.1
71
Ease of Admin
8.8
25
8.1
54
Quality of Support
8.0
106
8.1
122
Has the product been a good partner in doing business?
8.5
24
8.4
53
Product Direction (% positive)
7.0
109
8.5
120
Features by Category
Generative AI
Not enough data
6.6
47
Not enough data
Feature Not Available
Before the Job
8.2
61
8.3
68
8.4
59
8.4
68
8.8
63
8.5
65
7.7
59
8.1
68
On the Job
8.3
72
8.0
59
8.4
75
7.8
65
8.0
66
7.3
58
8.1
67
7.4
58
7.4
9
7.8
55
After the Job
8.0
76
8.2
66
8.3
72
8.2
68
8.6
58
7.7
63
8.6
52
7.6
57
Agentic AI - Field Service Management
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Categories
Categories
Shared Categories
Oracle Field Service Cloud and ServiceMax are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
