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ProProfs Knowledge Base Software Reviews & Product Details

ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime,

Seller

ProProfs

Discussions

ProProfs Knowledge Base Software Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Spanish

Product Description

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

Overview by

David Miller (Project Manager (Expert))

Pricing

Pricing provided by ProProfs Knowledge Base Software.

ESSENTIALS

$1,080.00

Per Year

PREMIUM

$1,440.00

Per Year

View More Pricing Information

Top-Rated Alternatives

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ProProfs Knowledge Base Software Media

ProProfs Knowledge Base Software Demo - Provide Multi-Device Support

Ensure 24/7 easy access across devices

ProProfs Knowledge Base Software Demo - Premium Integrations

Effortless Knowledge Base Integrations With Your Favorite Tools Enable chat support, web forms, search analytics & more for your site

ProProfs Knowledge Base Software Demo - Import files & documents easily

Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.

ProProfs Knowledge Base Software Demo - Analyze knowledge base performance

Know what’s being searched, what’s working and what’s not

ProProfs Knowledge Base Software Demo - Limit Access or Keep it Public Your Knowledge Base

Privacy settings to control who can access information

Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.

G2 reviews are authentic and verified.

Here's how.

Ashmit S.

Associate Business Analyst

Mid-Market (51-1000 emp.)

9/24/2018

"ProProfs the new way of learning!"

4/5

What do you like best about ProProfs Knowledge Base Software?

This tool is very useful for various purposes and can be used alfor knowledge based or complex business solutions.

You can access helpsites and solve your issues yourself.

Customer support is excellent and they keep on adding the changes. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

I did not find any cons for this software. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

It has helped me alot in expanding my love for teaching as because of this software I'm able to design quiz, exams, polls and notes for my students. Its quite simple to use and students can take practice exams at home. It has quite revolutionized the way of teaching. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/24/2018

"User-friendly interface & seamless search experience"

4/5

What do you like best about ProProfs Knowledge Base Software?

I cannot use something that is complex and confusing and this is why I opted for ProProfs Knowledge Base. It is extremely simple to use. Despite being simple, it has smart features that help in creating a powerful knowledge base. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Nothing I can think of right now, as I have just started exploring it. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/5/2018

"The text provided is not in an unknown language, but rather a request for a review of knowledge base software. If you have specific text in an unknown language that needs translation, please provide it."

4/5

What do you like best about ProProfs Knowledge Base Software?

It is useful for categorization, collaboration, and content management. It is extremely user-friendly. Data and document management are awesome features. Full text search. Guided problem solving. Self-learning. Last but not least, customer support is very outstanding. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

There was nothing that I disliked about this product. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

10/4/2018

"ProProfs is a innovative system"

5/5

What do you like best about ProProfs Knowledge Base Software?

It is fast and very managable it has a great ease of access and good interface. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

I have not come in contact with anything that I would dislike. Review collected by and hosted on G2.com.

Sylvia S.

Relationship expert

Mid-Market (51-1000 emp.)

4/24/2018

"Help widgets were of great use!"

4.5/5

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base offered unique tools for attending customer enquiries to our organization. In fact, our customers keep praising us about the convenience we offer through help widgets. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

All paid subscriptions of this knowledge base require monthly installments. As a startup, we would have preferred an option for semi-annual payments instead. Other than that, the product is working well with us. Review collected by and hosted on G2.com.

himani g.

Small-Business (50 or fewer emp.)

4/30/2018

"Satisfied with the results"

5/5

What do you like best about ProProfs Knowledge Base Software?

With ProProfs Knowledge Base, we landed at an easy to use, versatile, and a clutter-free interface. Even those without any technical experience can operate this software easily. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

The navigation was confusing in the beginning. For instance, customizing our domain, nonetheless, it became clear rather swiftly. Review collected by and hosted on G2.com.

Mark B.

Documentation and Support Specialist

Computer Software

Mid-Market (51-1000 emp.)

11/28/2017

"In The Early Stages of Testing"

4/5

What do you like best about ProProfs Knowledge Base Software?

Clean, fast and easy to use, ProProfs is my #1 choice as we evaluate possible Knowledgebase software. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

It is the most expensive option we have considered. Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Knowledge Base Software:

We are just in the trial stages, but this should definitely be on your list of Knowledgebases to consider. After trialing several, it clearly came out on top. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

Our goal is to get all of our documentation online, editable and searchable to reduce the number of support tickets and to help internally. Review collected by and hosted on G2.com.

Leonardo H.

Senior Product Manager

Mid-Market (51-1000 emp.)

2/26/2017

"Easy to use and with powerful features"

3.5/5

What do you like best about ProProfs Knowledge Base Software?

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom domain and PDF generation. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel. Review collected by and hosted on G2.com.

Nadia H.

Small-Business (50 or fewer emp.)

4/28/2016

"Great tool for wikis"

4.5/5

What do you like best about ProProfs Knowledge Base Software?

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Nothing to be really honest, it provided me more options than I expected. Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Knowledge Base Software:

If you have any confusions regarding this product, then you should try the 20 pages which are forever free. That’s how I started using it but then I got so used to its ease of functionality that I went for a premium account. Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

I was trying to create wikis for my corporate team and it turned out to be the best product for solving my business problems. Review collected by and hosted on G2.com.

Jacqueline R.

Mid-Market (51-1000 emp.)

6/27/2016

"Coordination solver tool"

5/5

What do you like best about ProProfs Knowledge Base Software?

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers! Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Really there is nothing to dislike about ProProfs Review collected by and hosted on G2.com.

Recommendations to others considering ProProfs Knowledge Base Software:

If you don't believe the reviews and what people are saying, try it yourself! Trust me! Review collected by and hosted on G2.com.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

I was trying to improve the coordination of my team and I realized that it is a great tool for coordination and collaboration! Review collected by and hosted on G2.com.