Compare Document360 and ProProfs Knowledge Base Software 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$1,080.00 Per Year
Document360
Star Rating
(510)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in overall user satisfaction, reflected in its higher G2 Score compared to ProProfs Knowledge Base Software. Users appreciate its intuitive UI and powerful search capabilities, which significantly enhance the experience of structuring knowledge bases.
- Users say that ProProfs Knowledge Base Software offers a friendly and straightforward interface, making it easy to create structured user manuals. This simplicity is a standout feature, especially for those who prioritize ease of content creation and immediate updates.
- According to verified reviews, Document360's robust article editor and version control features are game changers for teams looking to streamline documentation processes. Reviewers highlight how these tools make organizing and updating content much faster than previous methods.
- Reviewers mention that while ProProfs provides a solid user experience, it faces challenges in market presence, with fewer recent reviews indicating a potential decline in user engagement. In contrast, Document360 has garnered a significant number of recent reviews, suggesting a more active user base.
- Users appreciate the quality of support from Document360, noting that their customer support team is responsive and helpful. This level of support is crucial for users who may need assistance during implementation or ongoing usage.
- G2 reviewers highlight that ProProfs Knowledge Base Software allows for immediate content updates, which is a significant advantage for teams needing to push changes quickly. This feature is particularly beneficial for organizations that require agility in their documentation processes.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Document360
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.1
352
9.2
22
Ease of Use
9.3
355
9.5
22
Ease of Setup
9.1
240
8.9
11
Ease of Admin
9.1
213
9.0
10
Quality of Support
9.5
339
9.3
21
Has the product been a good partner in doing business?
9.4
210
8.8
10
Product Direction (% positive)
9.4
317
9.4
19
Features by Category
Administration
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Not enough data
Generative AI
8.3
31
Not enough data
Knowledge Pages
8.5
175
8.3
6
8.6
170
8.6
6
8.9
183
9.2
6
8.4
149
Feature Not Available
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
176
8.9
6
9.1
179
9.4
6
9.2
179
9.2
6
8.8
176
9.4
6
8.5
143
Not enough data
7.9
116
Not enough data
9.0
148
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
48
Not enough data
Self-Service Experience
9.4
127
9.4
9
9.4
125
8.8
8
Feature Not Available
7.1
7
8.7
73
Not enough data
8.8
80
Not enough data
Self-Service Platform
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
Management and Discovery - IT Documentation
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
Operations - IT Documentation
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and ProProfs Knowledge Base Software are categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Unique Categories
Document360 has no unique categories
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
5.0%
Marketing and Advertising
4.1%
Other
48.6%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
How do I cancel my plan?
1 Comment
Official Response from ProProfs Knowledge Base Software
It's simple. Just email us at sales@proprofs.comRead more
Can I change plans at any time?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes. Simply email sales@proprofs.comRead more
What types of payment do you accept?
1 Comment
Official Response from ProProfs Knowledge Base Software
Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional...Read more
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