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At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$1,080.00 Per Year
Document360
Star Rating
(496)4.7 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Knowledge Base Software excels in its Ease of Use with a score of 9.5, making it highly accessible for teams without extensive technical expertise, while Document360, with a score of 9.3, is also user-friendly but slightly less intuitive according to some reviewers.
- Reviewers mention that Document360 offers superior Quality of Support with a score of 9.6, highlighting prompt responses and helpful resources, whereas ProProfs Knowledge Base Software, scoring 9.3, has received mixed feedback on response times.
- G2 users indicate that ProProfs shines in Knowledge Management with a perfect score of 9.7 for its Knowledge Base feature, which is praised for its comprehensive content organization, while Document360, also strong at 9.4, is noted for its advanced search capabilities that some users find more effective.
- Users on G2 report that Document360's Analytics features, scoring 9.1, provide deeper insights into content performance, which is a significant advantage for data-driven teams, compared to ProProfs' score of 9.1, which, while solid, lacks some of the advanced reporting functionalities.
- Reviewers say that ProProfs Knowledge Base Software's Content Editor is user-friendly with a score of 8.7, allowing for easy content creation, while Document360's editor, scoring 8.6, is functional but has been described as less flexible in formatting options.
- Users report that Document360's Community Forums feature, scoring 8.3, fosters better user engagement and collaboration, whereas ProProfs, with a lower score of 7.1, has been criticized for lacking robust community interaction tools.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Document360
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.1
344
9.2
22
Ease of Use
9.3
347
9.5
22
Ease of Setup
9.1
232
8.9
11
Ease of Admin
9.1
209
9.0
10
Quality of Support
9.5
332
9.3
21
Has the product been a good partner in doing business?
9.4
207
8.8
10
Product Direction (% positive)
9.5
309
9.4
19
Features by Category
Administration
9.3
79
Not enough data
9.0
75
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
92
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
Compliance
9.1
81
Not enough data
9.2
78
Not enough data
9.3
73
Not enough data
9.2
70
Not enough data
Customer Support
9.2
82
Not enough data
8.9
80
Not enough data
8.9
75
Not enough data
Data Security
9.1
65
Not enough data
9.2
71
Not enough data
9.4
83
Not enough data
9.3
74
Not enough data
Administration
8.9
76
Not enough data
9.3
93
Not enough data
9.2
93
Not enough data
Generative AI
8.2
29
Not enough data
Knowledge Pages
8.5
173
8.3
6
8.6
169
8.6
6
8.9
178
9.2
6
8.4
148
Feature Not Available
7.7
119
Not enough data
8.8
145
Not enough data
Knowledge Dissemination
8.7
173
8.9
6
9.1
178
9.4
6
9.1
178
9.2
6
8.8
174
9.4
6
8.5
140
Not enough data
7.9
115
Not enough data
9.0
143
Not enough data
8.2
123
Not enough data
8.2
123
Not enough data
Agentic AI - Knowledge Base
8.0
23
Not enough data
8.2
23
Not enough data
8.1
23
Not enough data
Generative AI
8.3
46
Not enough data
Self-Service Experience
9.4
125
9.4
9
9.4
122
8.8
8
Feature Not Available
7.1
7
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
73
Not enough data
8.4
67
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.2
18
Not enough data
8.2
18
Not enough data
8.9
18
Not enough data
Operations - IT Documentation
8.6
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and ProProfs Knowledge Base Software are categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Unique Categories
Document360 has no unique categories
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.6%
Information Technology and Services
15.5%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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