Compare Confluence and ProProfs Knowledge Base Software 
Featured Products
At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$1,080.00 Per Year
Confluence
Star Rating
(4,340)4.1 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in its deep integrations with tools like JIRA and Slack, making it a favorite for teams that rely on these platforms for project management and communication. Users appreciate the rich formatting styles and granular permissions, which enhance collaboration and control over shared content.
- Users say ProProfs Knowledge Base Software offers a friendly and straightforward interface for creating user manuals, which is particularly beneficial for those looking for simplicity in content management. The ability to push content updates immediately is a standout feature, allowing teams to keep their knowledge base current without delays.
- Reviewers mention that Confluence provides a robust platform for centralizing team knowledge, with users highlighting its effectiveness in documenting project requirements and maintaining meeting notes. This structured approach to knowledge sharing is a significant advantage for organizations looking to streamline their information flow.
- According to verified reviews, ProProfs shines in its ease of use, with many users praising its intuitive editor that allows for quick content creation and customization. The ability to use templates and customize the look and feel of the knowledge base is particularly appealing for teams wanting to maintain brand consistency.
- G2 reviewers highlight that while Confluence has a higher overall satisfaction score, ProProfs has received positive feedback for its quality of support, with users appreciating the live support feature that helps resolve issues promptly. This can be a crucial factor for teams that require immediate assistance during implementation.
- Users report that Confluence's extensive review history and higher total number of reviews lend credibility to its performance, while ProProfs, despite its lower overall ratings, has carved out a niche for those who prioritize a simple, effective knowledge management solution. This balance makes it essential for buyers to consider their specific needs when choosing between the two.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Confluence
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.5
3,676
9.2
22
Ease of Use
8.0
3,725
9.5
22
Ease of Setup
8.3
1,217
8.9
11
Ease of Admin
8.0
891
9.0
10
Quality of Support
8.1
2,515
9.3
21
Has the product been a good partner in doing business?
8.5
806
8.8
10
Product Direction (% positive)
7.5
3,607
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
790
8.3
6
8.5
739
8.6
6
8.8
796
9.2
6
8.4
659
Feature Not Available
7.8
441
Not enough data
8.6
532
Not enough data
Knowledge Dissemination
8.3
674
8.9
6
8.6
785
9.4
6
9.2
889
9.2
6
8.6
795
9.4
6
8.1
492
Not enough data
7.8
423
Not enough data
8.7
551
Not enough data
8.4
515
Not enough data
8.5
452
Not enough data
Agentic AI - Knowledge Base
7.7
179
Not enough data
7.6
180
Not enough data
7.6
179
Not enough data
Login Options
9.4
57
Not enough data
8.7
42
Not enough data
Productivity
7.9
39
Not enough data
8.3
43
Not enough data
8.5
41
Not enough data
8.0
43
Not enough data
8.3
43
Not enough data
Customization
8.4
46
Not enough data
9.1
45
Not enough data
8.6
42
Not enough data
Agentic AI - Unified Workspaces
7.8
37
Not enough data
8.1
40
Not enough data
Automation
8.8
59
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
Administration
8.8
60
Not enough data
8.6
56
Not enough data
9.2
55
Not enough data
Project management
9.0
57
Not enough data
8.6
57
Not enough data
8.9
58
Not enough data
8.7
58
Not enough data
8.6
54
Not enough data
8.0
53
Not enough data
8.6
59
Not enough data
Workload
8.2
54
Not enough data
8.6
56
Not enough data
8.8
57
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.8
56
Not enough data
9.3
66
Not enough data
9.2
67
Not enough data
Cost Management
8.0
55
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
Integration
8.4
52
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Generative AI
8.4
56
Not enough data
8.4
55
Not enough data
Agentic AI - Work Management
8.0
50
Not enough data
8.0
51
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
Communication
7.5
66
Not enough data
8.7
69
Not enough data
8.1
66
Not enough data
8.3
73
Not enough data
8.5
69
Not enough data
Content & Documents
9.0
77
Not enough data
9.0
75
Not enough data
8.8
76
Not enough data
9.0
75
Not enough data
Controls
8.4
65
Not enough data
8.6
67
Not enough data
8.8
69
Not enough data
8.2
65
Not enough data
8.5
67
Not enough data
Project Management
8.5
71
Not enough data
8.7
68
Not enough data
9.0
68
Not enough data
9.2
74
Not enough data
Remote Collaboration
9.0
68
Not enough data
8.9
67
Not enough data
8.8
68
Not enough data
7.5
66
Not enough data
Generative AI
8.2
72
Not enough data
8.2
69
Not enough data
Agentic AI - Project Collaboration
7.6
63
Not enough data
7.9
63
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
184
Not enough data
8.5
188
Not enough data
8.5
187
Not enough data
Operations - IT Documentation
8.5
187
Not enough data
8.0
181
Not enough data
8.2
178
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and ProProfs Knowledge Base Software are categorized as Knowledge Base and IT Documentation
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Information Technology and Services
19.5%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.4%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?
3 Comments
RB
In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and...Read more
What is Confluence used for?
3 Comments
PD
Documentation, Internal knowledge base, blog posts.Read more
How do I cancel my plan?
1 Comment
Official Response from ProProfs Knowledge Base Software
It's simple. Just email us at sales@proprofs.comRead more
Can I change plans at any time?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes. Simply email sales@proprofs.comRead more
What types of payment do you accept?
1 Comment
Official Response from ProProfs Knowledge Base Software
Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional...Read more
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