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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$1,080.00 Per Year
Confluence
Star Rating
(4,113)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its "Versioning and Version History" feature, with a score of 8.9, allowing teams to track changes effectively. In contrast, ProProfs Knowledge Base Software shines with a higher score of 9.2, indicating a more robust version control system that users find easier to navigate.
- Reviewers mention that ProProfs Knowledge Base Software offers superior "Ease of Use" with a score of 9.5 compared to Confluence's 7.9. Users appreciate the intuitive interface of ProProfs, which simplifies the process of creating and managing knowledge articles.
- G2 users highlight the "Quality of Support" as a strong point for ProProfs, scoring 9.3, while Confluence received a score of 8.0. Reviewers say that ProProfs provides timely and effective customer service, which is crucial for teams needing quick resolutions.
- Users on G2 report that Confluence's "Templates" feature, scoring 8.5, is beneficial for standardizing documentation, but ProProfs Knowledge Base Software, with a score of 8.3, offers more customizable options that users find helpful for tailoring content to specific needs.
- Reviewers mention that ProProfs Knowledge Base Software's "Searchable Articles" feature, scoring 9.3, is more efficient than Confluence's 8.3, making it easier for users to find relevant information quickly, which is essential for productivity.
- Users say that Confluence's "Comments" feature, with a score of 8.8, facilitates collaboration effectively, but ProProfs Knowledge Base Software matches this with a score of 8.9, indicating that both platforms support user engagement well, though ProProfs edges out slightly in user satisfaction.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Confluence
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.5
3,518
9.2
22
Ease of Use
8.0
3,548
9.5
22
Ease of Setup
8.2
1,051
8.9
11
Ease of Admin
8.0
817
9.0
10
Quality of Support
8.1
2,388
9.3
21
Has the product been a good partner in doing business?
8.4
737
8.8
10
Product Direction (% positive)
7.5
3,461
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
735
8.3
6
8.4
717
8.6
6
8.8
738
9.2
6
8.3
635
Feature Not Available
7.8
422
Not enough data
8.7
473
Not enough data
Knowledge Dissemination
8.3
655
8.9
6
8.6
738
9.4
6
9.1
779
9.2
6
8.6
764
9.4
6
8.1
458
Not enough data
7.8
408
Not enough data
8.8
454
Not enough data
8.3
431
Not enough data
8.5
428
Not enough data
Agentic AI - Knowledge Base
7.6
164
Not enough data
7.5
163
Not enough data
7.5
162
Not enough data
Login Options
9.0
31
Not enough data
8.1
29
Not enough data
Productivity
7.3
28
Not enough data
7.8
28
Not enough data
7.8
30
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
Customization
7.9
29
Not enough data
8.8
28
Not enough data
8.0
29
Not enough data
Agentic AI - Unified Workspaces
7.1
26
Not enough data
7.4
26
Not enough data
Automation
8.5
41
Not enough data
8.5
39
Not enough data
8.6
40
Not enough data
Administration
8.7
41
Not enough data
8.3
40
Not enough data
9.0
39
Not enough data
Project management
8.9
39
Not enough data
8.3
39
Not enough data
8.5
39
Not enough data
8.5
39
Not enough data
8.3
39
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
Workload
7.9
39
Not enough data
8.5
39
Not enough data
8.7
40
Not enough data
8.1
38
Not enough data
Communication & Collaboration
8.7
39
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
Cost Management
7.6
39
Not enough data
7.7
39
Not enough data
7.6
39
Not enough data
Integration
8.2
38
Not enough data
8.0
40
Not enough data
7.9
39
Not enough data
Generative AI
8.2
39
Not enough data
8.2
38
Not enough data
Agentic AI - Work Management
7.8
36
Not enough data
7.8
36
Not enough data
8.0
37
Not enough data
8.2
36
Not enough data
Communication
7.0
54
Not enough data
8.5
56
Not enough data
7.7
51
Not enough data
8.1
56
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
51
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.0
50
Not enough data
8.3
51
Not enough data
Project Management
8.4
52
Not enough data
8.5
53
Not enough data
8.9
50
Not enough data
9.0
50
Not enough data
Remote Collaboration
9.1
52
Not enough data
8.7
53
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.9
51
Not enough data
7.7
50
Not enough data
Agentic AI - Project Collaboration
7.1
48
Not enough data
7.6
48
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
172
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
171
Not enough data
8.2
168
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and ProProfs Knowledge Base Software are categorized as Knowledge Base and IT Documentation
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.7%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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