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Compare Confluence and ProProfs Knowledge Base Software 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$1,080.00 Per Year
Confluence
Star Rating
(4,229)4.1 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its ability for real-time editing and preventing knowledge loss when team members leave. This makes it particularly effective for large projects where documentation is crucial.
- Users say ProProfs Knowledge Base Software offers a friendly and straightforward interface for creating user manuals, which is appreciated by those looking for simplicity in content management. The ability to push content updates immediately is also a significant advantage for teams needing quick changes.
- Reviewers mention that Confluence provides a wealth of professional templates for meeting notes and project plans, enhancing its usability for teams that require structured documentation. This feature is often praised for its effectiveness in streamlining project workflows.
- According to verified reviews, ProProfs shines in its live support and intuitive content creation tools, allowing users to customize their knowledge base with various templates and branding options. This flexibility is particularly beneficial for businesses wanting to maintain a unique identity in their documentation.
- G2 reviewers highlight that while Confluence has a higher overall satisfaction score, ProProfs users appreciate its ease of use and setup, often noting that it requires less time to get started compared to Confluence, which can have a steeper learning curve for new users.
- Users report that Confluence's extensive features can sometimes feel overwhelming, especially for smaller teams or those with simpler documentation needs, while ProProfs is often seen as a more accessible option for those who prioritize straightforward functionality over a wide array of features.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Confluence
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.5
3,595
9.2
22
Ease of Use
8.0
3,643
9.5
22
Ease of Setup
8.3
1,145
8.9
11
Ease of Admin
8.0
831
9.0
10
Quality of Support
8.1
2,453
9.3
21
Has the product been a good partner in doing business?
8.5
750
8.8
10
Product Direction (% positive)
7.5
3,539
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
775
8.3
6
8.4
734
8.6
6
8.8
778
9.2
6
8.3
651
Feature Not Available
7.8
436
Not enough data
8.6
512
Not enough data
Knowledge Dissemination
8.3
671
8.9
6
8.6
772
9.4
6
9.2
839
9.2
6
8.6
789
9.4
6
8.1
477
Not enough data
7.8
421
Not enough data
8.7
510
Not enough data
8.4
474
Not enough data
8.5
445
Not enough data
Agentic AI - Knowledge Base
7.6
174
Not enough data
7.6
173
Not enough data
7.5
174
Not enough data
Login Options
9.2
42
Not enough data
8.2
32
Not enough data
Productivity
7.4
30
Not enough data
8.1
32
Not enough data
7.9
31
Not enough data
7.4
31
Not enough data
7.7
32
Not enough data
Customization
8.0
32
Not enough data
8.8
34
Not enough data
8.0
31
Not enough data
Agentic AI - Unified Workspaces
7.0
26
Not enough data
7.5
29
Not enough data
Automation
8.5
48
Not enough data
8.5
45
Not enough data
8.6
49
Not enough data
Administration
8.7
47
Not enough data
8.3
45
Not enough data
9.0
44
Not enough data
Project management
8.7
45
Not enough data
8.3
45
Not enough data
8.7
46
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
7.7
43
Not enough data
8.3
46
Not enough data
Workload
7.7
44
Not enough data
8.4
46
Not enough data
8.5
46
Not enough data
8.0
45
Not enough data
Communication & Collaboration
8.6
45
Not enough data
9.1
52
Not enough data
9.0
51
Not enough data
Cost Management
7.7
44
Not enough data
7.9
45
Not enough data
7.6
43
Not enough data
Integration
8.0
42
Not enough data
7.8
45
Not enough data
7.7
44
Not enough data
Generative AI
7.9
43
Not enough data
7.9
42
Not enough data
Agentic AI - Work Management
7.5
39
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
Communication
7.1
57
Not enough data
8.4
60
Not enough data
7.6
55
Not enough data
8.1
61
Not enough data
8.2
56
Not enough data
Content & Documents
8.9
63
Not enough data
8.8
60
Not enough data
8.6
61
Not enough data
8.8
61
Not enough data
Controls
8.3
53
Not enough data
8.5
54
Not enough data
8.6
56
Not enough data
7.9
52
Not enough data
8.2
54
Not enough data
Project Management
8.1
56
Not enough data
8.4
55
Not enough data
8.8
54
Not enough data
9.0
53
Not enough data
Remote Collaboration
9.0
57
Not enough data
8.7
54
Not enough data
8.7
54
Not enough data
7.1
54
Not enough data
Generative AI
7.9
57
Not enough data
7.7
55
Not enough data
Agentic AI - Project Collaboration
7.0
50
Not enough data
7.5
50
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
178
Not enough data
8.5
182
Not enough data
8.5
181
Not enough data
Operations - IT Documentation
8.4
178
Not enough data
8.0
174
Not enough data
8.2
174
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and ProProfs Knowledge Base Software are categorized as Knowledge Base and IT Documentation
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.2%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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