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Compare MadCap Flare and ProProfs Knowledge Base Software 
Featured Products
At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
$1,080.00 Per Year
MadCap Flare
Star Rating
(485)4.4 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about MadCap FlareProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MadCap Flare excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ProProfs Knowledge Base Software. Users appreciate its industry-leading features like topic-based authoring and conditional settings, which allow for a fully customizable output.
- Users say that while ProProfs Knowledge Base Software has a friendly and straightforward interface, it lacks the depth of features found in MadCap Flare. Reviewers highlight ProProfs' ease of content creation and immediate updates, but some feel it doesn't offer the same level of collaboration and integration capabilities.
- According to verified reviews, MadCap Flare's learning curve can be steep, but many users find that the investment in time pays off. One user noted, "After 16 years, I still learn something new and magical about Flare," indicating a strong long-term value for those willing to invest the effort.
- Reviewers mention that ProProfs Knowledge Base Software shines in its live support and user-friendly editing tools, making it a great choice for teams needing quick and easy content updates. However, some users feel that it may not meet the needs of more complex documentation projects.
- Users highlight that MadCap Flare's collaborative features are a significant advantage, with one reviewer stating it helps them "collaborate with my team proactively." This suggests that for teams requiring robust collaboration tools, Flare may be the better option.
- G2 reviewers note that while both products cater to the mid-market segment, MadCap Flare has a much larger user base, with nearly 500 reviews compared to ProProfs' 30. This indicates a more established presence and potentially more reliable feedback for prospective users.
Pricing
Entry-Level Pricing
MadCap Flare
Subscription
Contact Us
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
MadCap Flare
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.6
402
9.2
22
Ease of Use
7.4
402
9.5
22
Ease of Setup
7.9
300
8.9
11
Ease of Admin
8.0
288
9.0
10
Quality of Support
8.6
376
9.3
21
Has the product been a good partner in doing business?
8.9
290
8.8
10
Product Direction (% positive)
7.6
370
9.4
19
Features by Category
Content
9.3
56
Not enough data
9.2
52
Not enough data
8.8
47
Not enough data
8.5
26
Not enough data
8.2
26
Not enough data
8.5
21
Not enough data
8.3
37
Not enough data
8.1
51
Not enough data
8.9
51
Not enough data
Design
7.8
50
Not enough data
7.8
29
Not enough data
7.9
42
Not enough data
8.4
50
Not enough data
Platform
8.3
45
Not enough data
8.3
27
Not enough data
8.5
47
Not enough data
8.4
33
Not enough data
8.7
35
Not enough data
8.4
26
Not enough data
7.8
27
Not enough data
7.6
23
Not enough data
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
7.5
88
Not enough data
8.0
87
Not enough data
7.8
73
Not enough data
Collaboration
7.9
75
Not enough data
7.2
61
Not enough data
File Types
8.7
97
Not enough data
7.5
91
Not enough data
9.1
87
Not enough data
Edit & Revise
8.5
77
Not enough data
8.1
59
Not enough data
8.7
96
Not enough data
Integrate & Embed
6.7
31
Not enough data
8.7
57
Not enough data
8.3
44
Not enough data
Operating System
8.7
101
Not enough data
4.5
17
Not enough data
4.2
13
Not enough data
Generative AI
5.7
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MadCap Flare and ProProfs Knowledge Base Software are categorized as Help Authoring Tool (HAT)
Unique Categories
MadCap Flare is categorized as Document Creation and Web Content Management
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Customer Self-Service, Knowledge Base, and IT Documentation
Reviews
Reviewers' Company Size
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.2%
Writing and Editing
3.4%
Computer & Network Security
3.4%
Financial Services
2.5%
Other
38.9%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Is MadCap Flare cloud-based?
2 Comments
MM
MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their...Read more
How much is MadCap Central?
2 Comments
MM
MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an...Read more
How long does it take to learn how to use MadCap Flare?
1 Comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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