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Compare MadCap Flare and ProProfs Knowledge Base Software 
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At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
$1,080.00 Per Year
MadCap Flare
Star Rating
(485)4.4 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about MadCap FlareProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MadCap Flare excels in content authoring with a high score of 9.3, particularly praising its rich text editor and versioning capabilities, which allow for seamless content updates and management.
- Reviewers mention that ProProfs Knowledge Base Software shines in ease of use, scoring 9.5, making it a preferred choice for teams looking for a user-friendly interface that simplifies knowledge management.
- G2 users highlight that MadCap Flare's robust analytics features, particularly trackable analytics with a score of 9.7, provide deep insights into content performance, which is crucial for data-driven decision-making.
- Users on G2 report that ProProfs Knowledge Base Software offers excellent customer support, scoring 9.3, with many reviewers appreciating the quick response times and helpful resources available for troubleshooting.
- Reviewers say that while MadCap Flare has a higher entry-level price of $2,333, its extensive features and capabilities justify the investment for larger teams or enterprises needing advanced content management solutions.
- Users report that ProProfs Knowledge Base Software's affordability, with an entry-level price of $1,080, makes it an attractive option for small to mid-sized businesses looking to implement a knowledge base without a significant financial commitment.
Pricing
Entry-Level Pricing
MadCap Flare
Subscription
Contact Us
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
MadCap Flare
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.6
402
9.2
22
Ease of Use
7.4
402
9.5
22
Ease of Setup
7.9
300
8.9
11
Ease of Admin
8.0
288
9.0
10
Quality of Support
8.6
376
9.3
21
Has the product been a good partner in doing business?
8.9
290
8.8
10
Product Direction (% positive)
7.6
370
9.4
19
Features by Category
Content
9.3
56
Not enough data
9.2
52
Not enough data
8.8
47
Not enough data
8.5
26
Not enough data
8.2
26
Not enough data
8.5
21
Not enough data
8.3
37
Not enough data
8.1
51
Not enough data
8.9
51
Not enough data
Design
7.8
50
Not enough data
7.8
29
Not enough data
7.9
42
Not enough data
8.4
50
Not enough data
Platform
8.3
45
Not enough data
8.3
27
Not enough data
8.5
47
Not enough data
8.4
33
Not enough data
8.7
35
Not enough data
8.4
26
Not enough data
7.8
27
Not enough data
7.6
23
Not enough data
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
7.5
88
Not enough data
8.0
87
Not enough data
7.8
73
Not enough data
Collaboration
7.9
75
Not enough data
7.2
61
Not enough data
File Types
8.7
97
Not enough data
7.5
91
Not enough data
9.1
87
Not enough data
Edit & Revise
8.5
77
Not enough data
8.1
59
Not enough data
8.7
96
Not enough data
Integrate & Embed
6.7
31
Not enough data
8.7
57
Not enough data
8.3
44
Not enough data
Operating System
8.7
101
Not enough data
4.5
17
Not enough data
4.2
13
Not enough data
Generative AI
5.7
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MadCap Flare and ProProfs Knowledge Base Software are categorized as Help Authoring Tool (HAT)
Unique Categories
MadCap Flare is categorized as Document Creation and Web Content Management
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Customer Self-Service, Knowledge Base, and IT Documentation
Reviews
Reviewers' Company Size
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.2%
Writing and Editing
3.4%
Computer & Network Security
3.4%
Financial Services
2.5%
Other
38.9%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Is MadCap Flare cloud-based?
2 Comments
MM
MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their...Read more
How much is MadCap Central?
2 Comments
MM
MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an...Read more
How long does it take to learn how to use MadCap Flare?
1 Comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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