--- title: ProProfs Knowledge Base Software Reviews meta_title: 'ProProfs Knowledge Base Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how ProProfs Knowledge Base Software works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 30 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ProProfs Knowledge Base Software Reviews **Vendor:** ProProfs **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 30 ## About ProProfs Knowledge Base Software ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it. Here are the main features:\> Online text editor, Contextual help, Roles and permissions, Conditional content rules, Branding and customization, 600+ fonts & themes, Integrate with other tools, Collaborate anywhere and anytime, ## ProProfs Knowledge Base Software Reviews ### 1. Great tool for creating interactive user manuals. **Rating:** 4.0/5.0 stars **Reviewed by:** Dominik D. | Program Analyst/Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about ProProfs Knowledge Base Software?** Friendly and straigthforward interface for creating structured, shared user manuals. Great live support. **What do you dislike about ProProfs Knowledge Base Software?** Lacks graphical elements for marking app screenshot elements. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Provides me a great way for creating user manuals. Great live support. ### 2. ProProfs the new way of learning! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashmit S. | Associate Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ProProfs Knowledge Base Software?** This tool is very useful for various purposes and can be used alfor knowledge based or complex business solutions. You can access helpsites and solve your issues yourself. Customer support is excellent and they keep on adding the changes. **What do you dislike about ProProfs Knowledge Base Software?** I did not find any cons for this software. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** It has helped me alot in expanding my love for teaching as because of this software I'm able to design quiz, exams, polls and notes for my students. Its quite simple to use and students can take practice exams at home. It has quite revolutionized the way of teaching. ### 3. User-friendly interface & seamless search experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ProProfs Knowledge Base Software?** I cannot use something that is complex and confusing and this is why I opted for ProProfs Knowledge Base. It is extremely simple to use. Despite being simple, it has smart features that help in creating a powerful knowledge base. **What do you dislike about ProProfs Knowledge Base Software?** Nothing I can think of right now, as I have just started exploring it. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** I am creating a corporate wiki using this software, with the aim to have a centralized platform where my employees can share knowledge and work collaboratively. ### 4. The text provided is not in an unknown language, but rather a request for a review of knowledge base software. If you have specific text in an unknown language that needs translation, please provide it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about ProProfs Knowledge Base Software?** It is useful for categorization, collaboration, and content management. It is extremely user-friendly. Data and document management are awesome features. Full text search. Guided problem solving. Self-learning. Last but not least, customer support is very outstanding. **What do you dislike about ProProfs Knowledge Base Software?** There was nothing that I disliked about this product. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We can use the KB portal to share the data, and it is very useful for managing the content. ### 5. In The Early Stages of Testing **Rating:** 4.0/5.0 stars **Reviewed by:** Mark B. | Documentation and Support Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about ProProfs Knowledge Base Software?** Clean, fast and easy to use, ProProfs is my #1 choice as we evaluate possible Knowledgebase software. **What do you dislike about ProProfs Knowledge Base Software?** It is the most expensive option we have considered. **Recommendations to others considering ProProfs Knowledge Base Software:** We are just in the trial stages, but this should definitely be on your list of Knowledgebases to consider. After trialing several, it clearly came out on top. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** Our goal is to get all of our documentation online, editable and searchable to reduce the number of support tickets and to help internally. ### 6. Easy to use and with powerful features **Rating:** 3.5/5.0 stars **Reviewed by:** Leonardo H. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2017 **What do you like best about ProProfs Knowledge Base Software?** One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom domain and PDF generation. **What do you dislike about ProProfs Knowledge Base Software?** The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel. **What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?** We used Proprofs to implement an online knowledge base for our products providing an easy to use and nice interface platform for editors, product managers, support and users. ## ProProfs Knowledge Base Software Discussions - [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) - 1 comment, 1 upvote - [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) - 1 comment, 1 upvote - [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) - 1 comment, 1 upvote - [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) - 1 comment, 1 upvote - [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) - 1 comment, 1 upvote - [View ProProfs Knowledge Base Software pricing details and edition comparison](https://www.g2.com/products/proprofs-knowledge-base-software/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+20%3A41%3A00+-0500&secure%5Bsession_id%5D=2739e2db-b751-49db-bbf4-6a85c2372af3&secure%5Btoken%5D=34a6d6a8870547e0f29920a30ebcc58d1d8b2dfbc00fc0f72027c43b1dcf6363&format=llm_user) ## ProProfs Knowledge Base Software Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions - Access Controls/Permissions - Full Text Search **Agentic AI - Google Workspace Office Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting - Third-Party Integrations - Social Media Integration **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Templates - Change Tracking - Generative AI - Asset Discovery - Password Management - Document Management - Kanban Board - Gantt/Timeline View - Framework Management - Credential Management - IT Asset Management - Security Management - Collaboration Tools - Document Capture - Knowledge Base Management - IT Asset Tracking - Process Management - Templates - Configuration Management - Documentation Management - Checklists - Website Monitoring - Compliance Tracking - Tagging - Project Tracking - Workflow Management - Relationship Mapping - Document Storage - Reporting/Analytics - Dashboard - Knowledge Management - Activity Tracking - Forms Management - For the IT sector - File Sharing - Knowledge Library - SSL Security - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Text Editing - Widgets - Discussions/Forums - API - Live Chat - Activity Dashboard - Calendar Management - Self Service Portal - Communication Management - Catalog Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top ProProfs Knowledge Base Software Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (529 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,249 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews)