It's been two months since this profile received a new review

Postscript Reviews & Product Details

Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Languages Supported

English

Product Description

Postscript lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue, not just clicks.

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

Postscript Reviews (159)

View 1 Video Reviews

G2 reviews are authentic and verified.

Here's how.

Shlomo Z.

Co-Founder & CEO

Small-Business (50 or fewer emp.)

11/30/2020

"Excellent SMS Service for ecom/Shopify"

5/5

What do you like best about Postscript?

There really are many things to like about SMS Marketing.

I will list a few:

- PostScript specifically is Super customizable campaigns & segmentation is available.

- The customer service is seriously Second-to-none.

- SMS Marketing just works, for ecom it's a no-brainer & PostScript makes it easy.

- I like that they are also hands-on (They give you detailed instructions on how to disclose all of the required info to your customer (and they will even help you implement if you need the help). Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Not much at all, Support asked me the standard "is there was anything else they can help me with", I jokingly said, "sure, help me make more sales".

Sure enough, Shannon (CS rep) told me she will do an account Audit & literally found me ways to make more sales.

I mean c'mon, if that's not great customer service, I truly don't know what is! Review collected by and hosted on G2.com.

Kelly B.

Small-Business (50 or fewer emp.)

11/29/2020

"Postscript is the texting program I've been looking for!"

5/5

What do you like best about Postscript?

There are so many amazing things that I love about Postscript! I love that I have automations set up so my customers are getting text messages and I'm making money all the time. I love that I can personalize all of my text messages and they are SO easy to create and send! I love that I have two way communication and my customers can text me right back! It's so great! All of those things are amazing, but honestly the best part has been the customer service. I have never experienced a company with such excellent customer service at all times of the day. Every person I've interacted with has been incredible and literally helped me with step by step instructions to set things up, fix things (that I did wrong!), and they have all made sure that I had a clear understanding of everything I asked about. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I honestly have found nothing that I dislike. I'm quite particular about things and I just love this program. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

I recommend signing up immediately and getting those automations set up asap! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

I have been able to text my customers using photos and GIFS whenever I want, plus they can text me back - which is a TOTAL GAME CHANGER!! I am making money from the automations and once I set those up, they just do all the work for me! I have used many texting programs in my 5+ years in business, and I love Postscript. The only regret is that I didn't find it sooner! Review collected by and hosted on G2.com.

Lillie D.

Owner

Small-Business (50 or fewer emp.)

8/5/2021

"Amazing experience and platform"

5/5

What do you like best about Postscript?

Honestly, it's the customer service support team. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

that it does not seamlessly integrate with my email marketing platform. Review collected by and hosted on G2.com.

Kalani C.

Small-Business (50 or fewer emp.)

11/24/2020

"The BEST text service"

5/5

What do you like best about Postscript?

There are so many features, and the representatives ALWAYS go above and beyond. They're quick and efficient, not to mention PATIENT with my millions of questions and ideas. I've had postscripts for a few months now, and they've helped me even more I was on a paid plan. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

No dislikes come to mind. There's nothing another text service does that Postscripts doesn't. It took me a bit to get the hang of all of the features and tools because I wasn't used to it at the time from the text service I had switched over from. I remember being really confused at transferring my text list, but someone had assisted with that as well. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Take the time to get familiar and learn it. You wont regret it! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Automations have been the best part. I've generated more revenue through the automations I've created via postscripts than the other text service I had the months prior to switching to postscripts Review collected by and hosted on G2.com.

Jarod S.

Mid-Market (51-1000 emp.)

11/24/2020

"The best SMS Platform hands-down. Nothing with match their team!"

5/5

What do you like best about Postscript?

What I like best about Postscript is simply their amazing support team. I have NEVER worked with a SaaS company that is more dedicated to their customers than Postscript. Just yesterday I was having some issues with my account and after messaging with support for awhile, they had 3 of their top engineers creating a brand NEW solution that not only worked for my account but for other merchants as well. It really showed me that Postscript truly cares about their customers whether they are small or large. On top of that, any time I have questions about a specific feature, I simply ask their chat widget and typically get an answer within 5 minutes... NO ONE ELSE does that. And I find that extremely valuable for our business.

On top of that, Postscript UI is extremely easy to use and they are constantly working on improving it to improve the experience. I know they have a huge roadmap coming and cannot wait to see what Postscript has in store for us!

I found other SMS platforms being able to do one of those things, but not the other. Whereas Postscript is able to hit a homerun on both the support and user experience. 10/10 recommend. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The only thing I don't like about Postscript is the UI design. Yes, it's very easy to use BUT I think it could use an extreme makeover to make it cleaner and more modern. On top of that, a mobile app or even a mobile viewpoint of the dashboard would be extremely nice to have. Right now, I am not able to view on mobile as it's just not optimized. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

If you're thinking about Postscript, just give them a month to blow you away. Bug their customer support as much as you can and you will quickly learn how great the platform is and how willing to help they are! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

The problem we're solving with Postscript is the ability to connect with our customers on a much deeper and personal level. Email marketing is great and all, but SMS numbers are on another level. We can create a more personal connection, allowing customers to connect with us and really understand our brand. They feel they can text us, we can respond, and they feel it's a genuine relationship between a company and a customer. Which is exactly what we're trying to build and really improve that customer experience.

The main benefit we see is just being able to connect with our customers on a new level, that we're literally a text away! On top of that, the increase in conversions and open rates will drive new sales for our business. Review collected by and hosted on G2.com.

Vanessa T.

Email Marketing Specialist

Small-Business (50 or fewer emp.)

11/24/2020

"Postscript is totally worth the investment!"

5/5

What do you like best about Postscript?

I wish we have discovered Postscript right away! Ths app made it easier for us to communicate too our mobile customers on a more personal level. The ease-of-use and functionality it offers integrate well with our current marketing efforts. With each campaign we send, we are confident that all the information we want to get across will be properly disseminated. We've tried other SMS marketing softwares before but nothing compares to Postscript in terms of CTA and conversion. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I wouldn't say this is a con though to be honest. The learning curve in the beginning can be a little high but their support team (esp. Shannon!) are ALWAYS very helpful and accommodating to any question we have. Postscript has the best customer service and tech services in any app we've used within the Shopify environment. Now, using PostScript is a breeze! Review collected by and hosted on G2.com.

Nate R.

Small-Business (50 or fewer emp.)

11/19/2020

"New to SMS - Postscript Makes IT Happen"

5/5

What do you like best about Postscript?

We're new to SMS Marketing and Postscript broke down any barrier to entry we might have had! Their simple, easy to use interface makes it quick to set up an account and get rolling. Have any questions? Their Customer Service is top-notch. I have yet to use a service that is better in all of those ways.

There are no hidden surprises and everything is as straightforward as it gets. Set up keywords, campaigns, and grow your lists within minutes of signing up! Since we've started with Postscript, we've been approached by other brands to get us to onboard with them. I tell them, no way, we're staying here. Why would we leave? Their integrations are also a huge plus when you have a lot of separate apps that have to communicate with each other to make the marketing puzzle whole.

If you've been thinking about getting into SMS Marketing or it's something you're already doing, I couldn't recommend Postscript enough! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The only thing we've had difficulties and limitations with is some coding and integrating into our website but they are well aware of it. I have no doubts that it's something that will be fixed in the future! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

We've been wanting to get into SMS Marketing for a while and through Postscript, it's way easier than we imagined it would be! Obviously generating revenue is the name of the game, but we all know that's not the easiest thing to do. Well, through Postscript, they make SMS Marketing as simple as can be and are always there to help out with questions and provide the right answers. Review collected by and hosted on G2.com.

Laura F.

Small-Business (50 or fewer emp.)

11/17/2020

"The Best (and Nicest) SMS Marketing in the World!"

5/5

What do you like best about Postscript?

Everything! Prior to using Postscript, the company I worked for had used 2 different SMS marketing platforms and they were both underwhelming and unhelpful. Everything about Postscript is designed for your company to succeed! From the knowledgable staff that is quick to answer any questions, you have to the vast resource center to the texting guides (it lets you know how effective your text will be) to their SMS certification course, literally everything on this platform is designed to help you be the best in the game at SMS marketing and to help you grow your audience and expand your reach. As a small business, I can't imagine a better platform!

One of my favorite aspects of this platform is just how much I feel the company is evolving with the market. It is easy for "best practices" to become dated, but Postscript is constantly working to stay in front of market trends so you really feel like you are doing the very best thing for your company and customer. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing. Postscript is perfect. I cannot stress enough how much I love this company! Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

If you need an SMS Marketing platform look no further, I promise you will absolutely love it! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Prior to using Postscript, we always felt like our SMS marking was sending texts into the void, but that simply isn't the case here. Our audience is more engaged and we feel more connected to our customers. We are seeing amazing ROI on every text, and we feel confident in every communication we have through Postscript. Also, their analytics and data are incredible!

When you sign up immediately take the SMS certification course, it is massively helpful! After you complete that, work through and set up the recommended automated lists. One of our biggest problem areas was abandoned carts and retargeting. Postscript has helped us reengage with our audience that might otherwise have been lost. Review collected by and hosted on G2.com.

Mary P.

Small-Business (50 or fewer emp.)

11/19/2020

"Best option for Shopify text marketing! Postscript is the Klaviyo of SMS."

5/5

What do you like best about Postscript?

Super easy to integrate, set-up an account and get started with SMS!

Our clients are seeing incredibly high CTRs and conversion rates for Abandoned Cart & Welcome Flows. Their 30 trial makes it very easy to get clients on board + prove the value of SMS when they haven't used the channel before.

Shannon is a customer support specialist who helps me troubleshoot any new tasks on the regular. She makes it quick and easy to get things moving! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Would love to see an auto-update option when you need to level up to a higher volume plan. Also being able to sort my dashboard by specific dates would be really helpful when managing reporting. Review collected by and hosted on G2.com.

Amber N.

SMS Client Manager

Mid-Market (51-1000 emp.)

11/12/2020

"MUST HAVE for SMS Marketing! Best app ever."

5/5

What do you like best about Postscript?

Extremely easy to use and setup, responsive customer service, and insightful analytics that keep getting better. There are a ton of integrations and automation templates that make getting up and running super fast. I've been able to help my clients bring in insane revenue by using Postscript. For some, SMS now makes up 15% of their total revenue. I've used numerous other SMS platforms and nothing compares to Postscript. If you have Shopify, you need this app! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing. I'm happy they continue to roll out new features that make sense for the user. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

If you're considering adding SMS to your Shopify store, make your life easy and go with Postscript. It is so much easier to use than other apps and that time saved can be used on other marketing initiatives! Be prepared to be pleasantly surprised with the extra revenue you bring in with very little effort. You can't beat the customer support, which is essential when dealing with a new channel. You won't regret using Postscript! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

I'm able to scale the SMS division of my agency by using Postscript. The time it took to navigate other apps made it too difficult to work efficiently and bring on new clients. With Postscript, I'm able to clone automations, toggle quickly back and forth between accounts, and provide valuable insights gathered from the analytics they provide. It's truly plug and play and exceeds my client's and my expectations everyday. Review collected by and hosted on G2.com.