Postscript Reviews & Product Details

Postscript has been such a wonderful tool to connect to our clients! As a small business with a hardworking team of women who each wear several hats within the company, we needed something easy to utilize and effective. Set up was extremely simple and I did not have many moments of the overwhelmed, "I don't know what I'm doing" panic! Being legally compliant is huge for our company, and Postscript made everything so simple with no second guessing if we were doing it right. Also, the sales already have been shocking. The customer service has been A+ and they are extremely helpful in helping your business succeed with the app. It has already surpassed our email marketing revenue by 200% with a text that takes me 5 min to make vs an email that takes 2+ hours. Review collected by and hosted on G2.com.

We do not have any big dislikes in function as of yet to report. MMS can look blurry in preview. I also wish we could send .mp4 or other short videos, not just photos and gifs. Also I wish there was an option for customers to not be able to text back and there be a customizable automatic response like, "This user is not able to receive texts back. Please email ******** with any questions." Review collected by and hosted on G2.com.

There really are many things to like about SMS Marketing.

I will list a few:

- PostScript specifically is Super customizable campaigns & segmentation is available.

- The customer service is seriously Second-to-none.

- SMS Marketing just works, for ecom it's a no-brainer & PostScript makes it easy.

- I like that they are also hands-on (They give you detailed instructions on how to disclose all of the required info to your customer (and they will even help you implement if you need the help). Review collected by and hosted on G2.com.

Not much at all, Support asked me the standard "is there was anything else they can help me with", I jokingly said, "sure, help me make more sales".

Sure enough, Shannon (CS rep) told me she will do an account Audit & literally found me ways to make more sales.

I mean c'mon, if that's not great customer service, I truly don't know what is! Review collected by and hosted on G2.com.

There are so many amazing things that I love about Postscript! I love that I have automations set up so my customers are getting text messages and I'm making money all the time. I love that I can personalize all of my text messages and they are SO easy to create and send! I love that I have two way communication and my customers can text me right back! It's so great! All of those things are amazing, but honestly the best part has been the customer service. I have never experienced a company with such excellent customer service at all times of the day. Every person I've interacted with has been incredible and literally helped me with step by step instructions to set things up, fix things (that I did wrong!), and they have all made sure that I had a clear understanding of everything I asked about. Review collected by and hosted on G2.com.

I honestly have found nothing that I dislike. I'm quite particular about things and I just love this program. Review collected by and hosted on G2.com.

Honestly, it's the customer service support team. Review collected by and hosted on G2.com.

that it does not seamlessly integrate with my email marketing platform. Review collected by and hosted on G2.com.

There are so many features, and the representatives ALWAYS go above and beyond. They're quick and efficient, not to mention PATIENT with my millions of questions and ideas. I've had postscripts for a few months now, and they've helped me even more I was on a paid plan. Review collected by and hosted on G2.com.

No dislikes come to mind. There's nothing another text service does that Postscripts doesn't. It took me a bit to get the hang of all of the features and tools because I wasn't used to it at the time from the text service I had switched over from. I remember being really confused at transferring my text list, but someone had assisted with that as well. Review collected by and hosted on G2.com.

What I like best about Postscript is simply their amazing support team. I have NEVER worked with a SaaS company that is more dedicated to their customers than Postscript. Just yesterday I was having some issues with my account and after messaging with support for awhile, they had 3 of their top engineers creating a brand NEW solution that not only worked for my account but for other merchants as well. It really showed me that Postscript truly cares about their customers whether they are small or large. On top of that, any time I have questions about a specific feature, I simply ask their chat widget and typically get an answer within 5 minutes... NO ONE ELSE does that. And I find that extremely valuable for our business.

On top of that, Postscript UI is extremely easy to use and they are constantly working on improving it to improve the experience. I know they have a huge roadmap coming and cannot wait to see what Postscript has in store for us!

I found other SMS platforms being able to do one of those things, but not the other. Whereas Postscript is able to hit a homerun on both the support and user experience. 10/10 recommend. Review collected by and hosted on G2.com.

The only thing I don't like about Postscript is the UI design. Yes, it's very easy to use BUT I think it could use an extreme makeover to make it cleaner and more modern. On top of that, a mobile app or even a mobile viewpoint of the dashboard would be extremely nice to have. Right now, I am not able to view on mobile as it's just not optimized. Review collected by and hosted on G2.com.

I wish we have discovered Postscript right away! Ths app made it easier for us to communicate too our mobile customers on a more personal level. The ease-of-use and functionality it offers integrate well with our current marketing efforts. With each campaign we send, we are confident that all the information we want to get across will be properly disseminated. We've tried other SMS marketing softwares before but nothing compares to Postscript in terms of CTA and conversion. Review collected by and hosted on G2.com.

I wouldn't say this is a con though to be honest. The learning curve in the beginning can be a little high but their support team (esp. Shannon!) are ALWAYS very helpful and accommodating to any question we have. Postscript has the best customer service and tech services in any app we've used within the Shopify environment. Now, using PostScript is a breeze! Review collected by and hosted on G2.com.

We're new to SMS Marketing and Postscript broke down any barrier to entry we might have had! Their simple, easy to use interface makes it quick to set up an account and get rolling. Have any questions? Their Customer Service is top-notch. I have yet to use a service that is better in all of those ways.

There are no hidden surprises and everything is as straightforward as it gets. Set up keywords, campaigns, and grow your lists within minutes of signing up! Since we've started with Postscript, we've been approached by other brands to get us to onboard with them. I tell them, no way, we're staying here. Why would we leave? Their integrations are also a huge plus when you have a lot of separate apps that have to communicate with each other to make the marketing puzzle whole.

If you've been thinking about getting into SMS Marketing or it's something you're already doing, I couldn't recommend Postscript enough! Review collected by and hosted on G2.com.

The only thing we've had difficulties and limitations with is some coding and integrating into our website but they are well aware of it. I have no doubts that it's something that will be fixed in the future! Review collected by and hosted on G2.com.

Everything! Prior to using Postscript, the company I worked for had used 2 different SMS marketing platforms and they were both underwhelming and unhelpful. Everything about Postscript is designed for your company to succeed! From the knowledgable staff that is quick to answer any questions, you have to the vast resource center to the texting guides (it lets you know how effective your text will be) to their SMS certification course, literally everything on this platform is designed to help you be the best in the game at SMS marketing and to help you grow your audience and expand your reach. As a small business, I can't imagine a better platform!

One of my favorite aspects of this platform is just how much I feel the company is evolving with the market. It is easy for "best practices" to become dated, but Postscript is constantly working to stay in front of market trends so you really feel like you are doing the very best thing for your company and customer. Review collected by and hosted on G2.com.

Nothing. Postscript is perfect. I cannot stress enough how much I love this company! Review collected by and hosted on G2.com.

Super easy to integrate, set-up an account and get started with SMS!

Our clients are seeing incredibly high CTRs and conversion rates for Abandoned Cart & Welcome Flows. Their 30 trial makes it very easy to get clients on board + prove the value of SMS when they haven't used the channel before.

Shannon is a customer support specialist who helps me troubleshoot any new tasks on the regular. She makes it quick and easy to get things moving! Review collected by and hosted on G2.com.

Would love to see an auto-update option when you need to level up to a higher volume plan. Also being able to sort my dashboard by specific dates would be really helpful when managing reporting. Review collected by and hosted on G2.com.