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Postscript Reviews & Product Details

Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Languages Supported

English

Product Description

Postscript lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue, not just clicks.

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

Postscript Reviews (159)

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Erika A.

Marketing Director

Small-Business (50 or fewer emp.)

6/17/2022

"Amazing Service!"

5/5

What do you like best about Postscript?

Absolutely love the helpful customer service! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I wish there was a smaller plan for businesses that are just starting out and don't have huge subsriber lists. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/17/2022

"Great User Experience. Even Better Team. ROI Rocket."

5/5

What do you like best about Postscript?

Truthfully the team is the best part. They are wildly helpful and empathetic. They are creative and come with a TON of great ideas. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I think there could be some improvements on reports to better understand attribution. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Don't just sent sales and promos. Treat your SMS audience carefully and use it to grow a deeper relationship. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Engage with our customers in the easiest way, both for support and fun communication. Drive unique and regular deals to specific groups of people quickly. Review collected by and hosted on G2.com.

Kristine M.

Small-Business (50 or fewer emp.)

6/17/2022

"I recommend your service ALL THE TIME!"

5/5

What do you like best about Postscript?

The ease of use, and the integration with shopify is KEY for me! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Pricing could be better, I send a lot of texts! Review collected by and hosted on G2.com.

Femke G.

SMS consultant for Ecommerce brands

Small-Business (50 or fewer emp.)

3/22/2022

"Postscript has been a game changer!"

5/5

What do you like best about Postscript?

I love how easy they make it to set up campaigns. The user interface is awesome and easy to get around! Another thing, They also have A TON of resources for merchants and agency owners to use - to empower you on your SMS journey! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The only thing I would suggest is to work on a better interface for the analytics. Review collected by and hosted on G2.com.

Candace R.

Small-Business (50 or fewer emp.)

11/23/2020

"The most features at the best price"

5/5

What do you like best about Postscript?

All the keyword and segment features! . Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't found anything I dislike. . Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

This app has everything you're looking for, PLUS things that you didn't realize you wanted in a texting service. I have tried them all and this is by far the most advanced and surprisingly the best price! It was really intuitive to use and if I ever had a question, support was with me within 2 minutes. It's perfect for my boutique, and I feel like it would be great for all businesses - large or small! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

I like being able to segment my customers so that my active and not so active text messagers receive the amount of texts they'd like! There are more options than just "all or none" of my messages! Review collected by and hosted on G2.com.

Alex K.

CMO

Small-Business (50 or fewer emp.)

2/18/2022

"Increased my average revenue per customer using Postscript"

5/5

What do you like best about Postscript?

Extremely easy to install. Setup from the Shopify store took only a few minutes, and I was sending my first text messages the first day. I thought it would be much more involved, but it was straightforward to set up. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't come across any downsides from using the product. As with anything of value, it isn't free so expect to pay for what you ultimately need to have in your toolbag if you want to connect with customers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

6/28/2022

"Hands down the best SMS marketing platform for Shopify"

5/5

What do you like best about Postscript?

The customer service is unmatched, the team is always there to help answer any questions I may have. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I really enjoy using the new flow builder and the keyword features. However I wish there was a way to convert the old legacy automations into flow builder. I also wish you could associate a klaviyo form signup with a keyword, this way would make setting up the welcome automation much easier Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

1/25/2021

"Amazing Features/Customer Support. Analytics needs work"

3.5/5

What do you like best about Postscript?

I've used PostScript for 2 years and I am a huge fan. We've tested other SMS tools but always choose to stick with our team at PostScript. PostScript is amazing with features, ability to segment, set up automations. Strongest integration we've seen with ReCharge. But the biggest win for them is strategy and support. I give a 10/10 to their account strategy and support. The people they have working with them on the account strategy support teams are incredible. Features are important, but a tool is nothing without good execution. Running a mid-8 figure ecom business, with a lean team, we are always lacking resources. Having amazing team at PostScript to guide us helps us get done more with less. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

My only area of disappointment is analytics, and the UI. I'm constantly asking our rep to pull things manually because it's not possible to do in the interface, and I feel bad. The tool is very light on features to sort your flows/campaigns. Which causes a lot of headache as you get a more complex account or want to look at historical data. You are left clicking through list after list of campaigns and automations which by default show lifetime numbers. There's no date range function in flows/campaigns. You are stuck with lifetime metrics, even campaigns that ran long ago. All they would need to do is add a date range selector. Also putting metrics like new subscribers, credits used. The UI in it's current form has been "static" for a while. Really looking forward to see their engineering teams step up and make PostScript what it is capable of. Will gladly revise this to 10/10 if they can fix some of these basic usability/reporting functions. Review collected by and hosted on G2.com.

Ryan C.

Marketing Specialist

Small-Business (50 or fewer emp.)

2/17/2022

"AMAZING. The BEST sms marketing in the business. Extremely easy integration into my tech stack"

5/5

What do you like best about Postscript?

They were able to automate my text marketing effortlessly and dramatically increase my retention rate. Their customer service is stellar; They are super responsive and helpful. I have already increased my ROI significantly. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing, they have been amazing. I couldn't be more satisfied. Review collected by and hosted on G2.com.

Giovanna R.

Influencer Marketing Manager

Small-Business (50 or fewer emp.)

2/22/2022

"Wish we had signed up sooner!"

5/5

What do you like best about Postscript?

Postscript is honestly the best! Incredibly intuitive platform and fantastic customer service. Wes was super helpful in answering all our questions & getting us launched in a very short period. Unmatched service.

We've seen more sales in SMS vs. email in just over a few weeks of implementing Postscript. Wish we had signed up sooner! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing comes to mind about what we dislike! Review collected by and hosted on G2.com.