Postscript Reviews & Product Details

Postscript is the AI Retention Platform for SMS, RCS, and Email. Trusted by 20,000+ leading ecommerce brands like Ruggable, True Classic, and Dr. Squatch. Postscript offers patented list growth tools, revenue-driving AI products, competitive rates, and expert compliance support. SMS and RCS: From opt-in to order, Postscript helps brands grow their subscriber lists, create personalized campaigns, automate customer journeys, and drive more revenue and loyalty—all from a single platform built specifically for Shopify. Email: Powerful email platform built for the AI era. Shopper: Postscript's 1:1 agentic marketing suite of products. Every customer is treated like their own segment, receiving a curated journey based on everything you learn about them. Shopper runs 24/7, answering questions, recommending products, and sending personalized automation messages/ CashBack: CashBack by Postscript helps brands increase conversions without relying on traditional discounts. By rewarding customers after purchase instead of offering upfront coupon codes, CashBack protects margins while delivering measurable revenue growth across SMS and other marketing channels. We're a fully remote team across North America, united by a shared mission to help ecommerce brands grow. We combine innovative products with exceptional customer support, guided by our core values: Fearless, 80/20, Animal, Customer-first, and Humility.

Seller

Postscript

Discussions

Postscript Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 161 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Postscript Integrations

(1)

Integration information sourced from real user reviews.

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Alex L.

business development manager

Mid-Market (51-1000 emp.)

11/30/2021

"POSTSCRIPT ! game changer for the SMS world"

5/5

What do you like best about Postscript?

I love how easy POSTSCRIPT made it for a new customer like me to get setup, integrated, and weekly reviews until I was able to create/analyze/and review my own campaigns or automation. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There is not one thing I dislike about postscript. Everything and everyone at the company has been a breeze to work with. Since starting SMS marketing in addition to email marketing, our ROI has increased tremendously. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

I highly recommend giving POSTSCRIPT a try. It is super easy to setup and definitely worth the investment. In 2021, people are glued to their phones and will open up a SMS much more than an email which can then get stuck in a junk box and never viewed. They provide you with an onboarding specialist who will hold your hand and walk you through the initial setup and even offer their recommendations on marketing strategies. We were having a positive ROI within the first few days of using postscript. I recommend taking advantage of using the onboarding specialist so you are making sure you start off on the right path to a successful SMS marketing strategy. The additional revenue that SMS marketing is bringing in speaks for itself! Take the leap now and don't get left in the dust. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Our open rate via email marketing was always fairly low. Since starting to collect SMS from our customers at both homepage and at checkout, our open rate has 4X with SMS vs email marketing. Review collected by and hosted on G2.com.

Pranjali G.

Marketing Manager

Medical Practice

Small-Business (50 or fewer emp.)

1/6/2022

"Great App for SMS Marketing: Works well with Shopfy & Klaviyo"

4/5

What do you like best about Postscript?

The App is easy to use and navigate. It works well with Shopfiy & Klaviyo by integrating segmented lists, user properties in just a matter of a few clicks and provides good customer success support. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I'm not too fond that they still haven't worked on list exclusions, which means that you have to spend a few more minutes creating separate lists. Also, they need to work on better-looking analytics and reports on the platform. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Definitely request for an account manager who can help you set up the campaigns and flows and help set up API calls. They're helpful; be patient. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

It helps us capture more customers' phone numbers and reach them directly via SMS. It has helped us increase ROI, reduce browse and cart abandonments and sending reminders during the holidays. Review collected by and hosted on G2.com.

Erika A.

Marketing Director

Small-Business (50 or fewer emp.)

6/17/2022

"Amazing Service!"

5/5

What do you like best about Postscript?

Absolutely love the helpful customer service! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I wish there was a smaller plan for businesses that are just starting out and don't have huge subscriber lists. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/17/2022

"Great User Experience. Even Better Team. ROI Rocket."

5/5

What do you like best about Postscript?

Truthfully the team is the best part. They are wildly helpful and empathetic. They are creative and come with a TON of great ideas. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I think there could be some improvements on reports to better understand attribution. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Don't just send sales and promos. Treat your SMS audience carefully and use it to grow a deeper relationship. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Engage with our customers in the easiest way, both for support and fun communication. Drive unique and regular deals to specific groups of people quickly. Review collected by and hosted on G2.com.

Kristine M.

Small-Business (50 or fewer emp.)

6/17/2022

"I recommend your service ALL THE TIME!"

5/5

What do you like best about Postscript?

The ease of use, and the integration with shopify is KEY for me! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Pricing could be better, I send a lot of texts! Review collected by and hosted on G2.com.

Femke G.

SMS consultant for Ecommerce brands

Small-Business (50 or fewer emp.)

3/22/2022

"Postscript has been a game changer!"

5/5

What do you like best about Postscript?

I love how easy they make it to set up campaigns. The user interface is awesome and easy to get around! Another thing, They also have A TON of resources for merchants and agency owners to use - to empower you on your SMS journey! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The only thing I would suggest is to work on a better interface for the analytics. Review collected by and hosted on G2.com.

Candace R.

CEO/Founder

Small-Business (50 or fewer emp.)

11/23/2020

"The most features at the best price"

5/5

What do you like best about Postscript?

All the keyword and segment features! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't found anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

This app has everything you're looking for, PLUS things that you didn't realize you wanted in a texting service. I have tried them all and this is by far the most advanced and surprisingly the best price! It was really intuitive to use and if I ever had a question, support was with me within 2 minutes. It's perfect for my boutique, and I feel like it would be great for all businesses - large or small! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

I like being able to segment my customers so that my active and not so active text messagers receive the amount of texts they'd like! There are more options than just "all or none" of my messages! Review collected by and hosted on G2.com.

Alex K.

CMO

Small-Business (50 or fewer emp.)

2/18/2022

"Increased my average revenue per customer using Postscript"

5/5

What do you like best about Postscript?

Extremely easy to install. Setup from the Shopify store took only a few minutes, and I was sending my first text messages the first day. I thought it would be much more involved, but it was straightforward to set up. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't come across any downsides from using the product. As with anything of value, it isn't free so expect to pay for what you ultimately need to have in your toolbag if you want to connect with customers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

6/28/2022

"Hands down the best SMS marketing platform for Shopify"

5/5

What do you like best about Postscript?

The customer service is unmatched, the team is always there to help answer any questions I may have. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I really enjoy using the new flow builder and the keyword features. However I wish there was a way to convert the old legacy automations into flow builder. I also wish you could associate a klaviyo form signup with a keyword, this way would make setting up the welcome automation much easier Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

1/25/2021

"Amazing Features/Customer Support. Analytics needs work"

3.5/5

What do you like best about Postscript?

I've used PostScript for 2 years and I am a huge fan. We've tested other SMS tools but always choose to stick with our team at PostScript. PostScript is amazing with features, ability to segment, set up automations. Strongest integration we've seen with ReCharge. But the biggest win for them is strategy and support. I give a 10/10 to their account strategy and support. The people they have working with them on the account strategy support teams are incredible. Features are important, but a tool is nothing without good execution. Running a mid-8 figure ecom business, with a lean team, we are always lacking resources. Having amazing team at PostScript to guide us helps us get done more with less. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

My only area of disappointment is analytics, and the UI. I'm constantly asking our rep to pull things manually because it's not possible to do in the interface, and I feel bad. The tool is very light on features to sort your flows/campaigns. Which causes a lot of headache as you get a more complex account or want to look at historical data. You are left clicking through list after list of campaigns and automations which by default show lifetime numbers. There's no date range function in flows/campaigns. You are stuck with lifetime metrics, even campaigns that ran long ago. All they would need to do is add a date range selector. Also putting metrics like new subscribers, credits used. The UI in it's current form has been "static" for a while. Really looking forward to see their engineering teams step up and make PostScript what it is capable of. Will gladly revise this to 10/10 if they can fix some of these basic usability/reporting functions. Review collected by and hosted on G2.com.