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Postscript Reviews & Product Details

Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Languages Supported

English

Product Description

Postscript lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue, not just clicks.

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

Postscript Reviews (159)

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Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

6/17/2022

"Great platform for connecting and Potential Growth!"

4.5/5

What do you like best about Postscript?

The connection to our customers is awesome! No other platform gives us that personal connection. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I think Postscript needs more Canadian-specific features. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/31/2021

"Thanks for the Help!"

5/5

What do you like best about Postscript?

Honestly, I've worked with a few different SMS platforms in my day, but Postscript has been one of the easiest to use. I was a little lukewarm on it (only because I was trained on other platforms), but after my experience with Sylvia and the support team, all of that changed. They were so helpful to me as I navigated an issue with a pop-up and making sure that everything was talking to each other clearly. She followed up with me and was responsive and communicative throughout the process, and was consistently looking to help me and be on my side, not just sending articles to help me sort it out myself, but by talking to her team and chatting with her engineers about the core root of the issue. It took a while to resolve, but she was patient and thorough and made sure that I knew it was going to be resolved! Thanks Sylvia. :) Review collected by and hosted on G2.com.

What do you dislike about Postscript?

N/A for the time being! Sometimes the segmenting can be a tad confusing, but it's nothing to fret over. Review collected by and hosted on G2.com.

Marianne F.

CX Manager

Mid-Market (51-1000 emp.)

12/30/2021

"Great Potential"

3.5/5

What do you like best about Postscript?

It's great for customers to have a quick and easy way to reach out about promotional texts and other inquiries. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The integrations with Gorgias don't allow the CS team to see exactly what promotion the customer is referring to in their message - it's an extra process to look for that information. Review collected by and hosted on G2.com.

Madeleine D.

Ecommerce Ops Manager

Small-Business (50 or fewer emp.)

8/4/2021

"Postscript makes us money!"

5/5

What do you like best about Postscript?

Their customer service us stellar because they are super responsive and helpful whenever problems arise. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Their reporting lacks depth. It's too basic. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

use it use it use it - it's super easy to set up and use on a regular basis and of yeah it makes a TON of money for your business! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Growing our owned marketing channels

Increasing customer engagement/feeling of community Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

6/28/2022

"Really good account support"

4/5

What do you like best about Postscript?

How helpful and readily available to help our account manager is. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Cannot seem to get a weekly "how many new subscribers" metric. Review collected by and hosted on G2.com.

Chris V.

president

Small-Business (50 or fewer emp.)

8/9/2021

"Great SMS platform"

5/5

What do you like best about Postscript?

Love all the segments you can create. You can target so many different people based on how they interact on your site. Ive used some other SMS platforms and PostScripts is definitely a step above them. Super easy to use as well. If you spend a certain amount a month you get a dedicated rep and they are super helpful! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I don't love the pricing/ credit structure. I think a pay as you go feature would be much more beneficial for users Review collected by and hosted on G2.com.

Shawn S.

Owner of NutriFit

Small-Business (50 or fewer emp.)

10/19/2021

"Postscript has put us ahead of our competitors"

5/5

What do you like best about Postscript?

Ease of use and the customer support. Once you get the hang of the dashboard, it really is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Pricey. But well worth the investment. We saw six figures in sales from postcript in our first year. Review collected by and hosted on G2.com.

Brianne H.

Owner

Small-Business (50 or fewer emp.)

10/27/2021

"Recommend to all small business owners."

5/5

What do you like best about Postscript?

Although I don't use Postscript to the maximum extent that I should, I've always been happy with what I've done SO FAR. I'm excited to see the benefits of integrating Klaviyo lists & segments with Postscript to send more distinctive texts and GIFS to my customers. Customer service has been extremely helpful as well. Cailee Rye was 10/10 today answering all of my questions! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't encountered anything negative other than myself not taking the time to learn more. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

2/9/2022

"Works as a start but not the best for Growth"

1.5/5

What do you like best about Postscript?

Implementation was great and overall it's a good platform but we found it lacked some features we were really needing. Budget wise, it's not bad. Their customer service was responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The UI is lacking in modernization and the analytics are horrible. We also found that we were not able to exclude from lists and that was HUGE for us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/29/2021

"Amazing support!"

5/5

What do you like best about Postscript?

Their customer support is the best in the world. Their revenue attribution system works perfectly and their list growing tools are very useful. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I'd wish they had a WooCommerce integration, and also their popups should be more customizable, and I'd wish their analytics were better. Review collected by and hosted on G2.com.