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Postscript Reviews & Product Details

Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Languages Supported

English

Product Description

Postscript lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue, not just clicks.

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

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Top-Rated Alternatives

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Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

Postscript Reviews (159)

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Saman I.

Small-Business (50 or fewer emp.)

10/30/2020

"Zev & Shannon From PostScript Are The Reason I Generate An Extra $200,000 a Month"

5/5

What do you like best about Postscript?

The first thing I need to mention - before all else - is their INCREDIBLE Customer Service and Customer Experience. The only thing a business owner hates more than looking for an answer and having to speak to incompetent or lack luster customer service agents... is nothing. That's the worst! But the team at PS literally responds to my messages within seconds, and answer any and all questions I have.

Their software is incredibly robust and works similarly to your favorite CRM, but with that come challenges with logic, triggers, segmentation, etc. Zev and Shannon have always walked me through the steps, helped me with adjustments, and catered to my demanding requests.

Their team also goes above and beyond by suggesting fruitful automations, campaigns, and more. Just recently, they have created integrations with ReCharge which really helps with managing subscriptions, along with a pop up form that now collects EMAILS and phone numbers. Collecting both the emails and phone numbers really helps with our Welcome Series and messaging from Klaviyo. My LTV has significantly increased, my churn rate for subscriptions have decreased, and best of all, our revenue has sky rocketed.

Our automations and campaigns generate $200,000 a month for my business with high EPM. The honest truth is this: without the help of Zev and Shannon, I would have not optimized this SMS messaging platform and reaped the rewards I currently do.

From A-Z, they've covered my needs, and ALWAYS exceed my expectations.

If you're running a eCom business, small or large, it's imperative you use this app.

More companies need to learn from PostScript, and I look forward to my continual support of the best eCom SMS messaging platform on the market today. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

What I dislike is the lack of key functionality (in my mind) when it comes to creating triggers, segmentation, or functionality from their integrations like ReCharge. But seemingly, as soon as I am annoying by a lack of bandwidth from their options, they release the functionality I was hoping for!

They truly are one step ahead of the game.

Main Suggestions:

Make sure you can sort through products for exclusions in a simpler manner. Perhaps by "text contains" functionality, rather than having to list several SKUs. Will make life much easier. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Try is ASAP. Much better than Attentive and the customer service / functionality is top notch. If you're using Shopify and Klaviyo, it's seamless to integrate. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

I'm able to reach my customers with higher open rates and click through rates. We've realized that SMS marketing generates much higher revenues than emailing does. It's also a great way to open another channel of dialogue with our customer. We host all Customer Service inquiries on Gorgias, and with the help of their seamless integration, we can cater directly to our customers in their preferred method of communication - which is texting. Review collected by and hosted on G2.com.

wakeup e.

Small-Business (50 or fewer emp.)

11/23/2020

"If you're doing e-commerce, you need postscipt"

5/5

What do you like best about Postscript?

2 things:

1) The automations make it easy to save sales that could have been lost. Your guaranteeing your customers will think about you again when you setup an automated SMS.

2) Segments and Campaigns. We've been able to build an SMS segment to send weekly texts for those that ask. These opt in customers are some of our most valuable customers because we're constantly in communication. Postscripts makes it easy to send our weekly texts. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

So far... so good! Nothing to dislike! Smooth app... with an amazing interface. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

If you in E-commerce you should at the very least be recovering sales using SMS.

If you want to communicate with your customers beyond email then SMS is your answer.

And postscript is the best way to go if your on Shopify. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Staying in contact with my customers via SMS Review collected by and hosted on G2.com.

Jonas H.

CEO

Small-Business (50 or fewer emp.)

2/8/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best SMS Service & Great experience!"

5/5

What do you like best about Postscript?

I like how easy it is to set everything up. Everything is really self explanatory. We never experienced any errors.

I like how easy it is to get in contact with them - They are always there in the chat answering all our questions. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I can´t really name anything i dislike.

We changed from another software. Review collected by and hosted on G2.com.

Tyler F.

Small-Business (50 or fewer emp.)

10/30/2020

"Why aren't you already using this?!?!"

5/5

What do you like best about Postscript?

The speed of the support team is like nothing I have experienced with any other brand. You can tell they actually care about the success of your store, and they will do anything it takes to solve a problem or think of a workaround in order to get done what you need to get down.

Most companies will just spend a ton of time and money to get you onboard, but after that, you're pretty much stuck on your own, but not with Postscript!

Also, the ROI is insane, so you really can't beat the prices. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

My only dislike would be some of the reporting features. It has good integration with Shopify, but if you are thinking about getting some in-depth reporting, you might have to get more creative. My only ask would be better integration with Shopify to see what customers bought, the names of the customers, how many previous orders, etc. Instead of just revenue generated. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Use it! Get out there, build a compliant list, and give it a chance. For us, people weren't catching on to it at first, but continuing nurturing and continue to hit them with promotions that they want! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

We are solving the problem of open rates, to be honest. Postscript immediately gets out to our customers, and even builds a deeper connection as opposed to our email service.

That would be the biggest benefit, are the open rates, and the immediate action taken from the messages we send out. Everyone is on their phone all time, so if you can send a text that ACTUALLY speaks to them, then you've got a great thing going. Review collected by and hosted on G2.com.

Joanne C.

Small-Business (50 or fewer emp.)

10/30/2020

"Shannon and the Postscript team helped us increase revenue by 4x in 2 months!"

5/5

What do you like best about Postscript?

The best part about using Postscript is their advanced knowledge of SMS marketing and easy access to their customer service team and the resources they provide. Every conversation I've had with their team provides incredible value. I have never left a conversation with an issue unresolved. You can tell their team CARES about their partnerships, which means the world to our small and growing business. Shannon has made an incredible impact on our business; so much that we feel like she's apart of our team. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

A few things that we dislike about Postscript is not being able to EXCLUDE segments when sending out campaigns like our email marketing platform does. This would make segmenting lists a little bit easier, but there are ways around it. In addition, I wish reading the analytics was a bit easier to comprehend. I find myself doing a little more leg work than other platforms to pull the numbers I need. Other than those 2 things, everything is great. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Using postscript was the best business decision we have ever made. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Postscript helped us realized how important it is to make connections with our customers. Shannon has provided us with examples, resources, and blogs that have helped our team understand the benefits of segmenting our audience and providing value, which is why we were able to grow our account so quickly. Review collected by and hosted on G2.com.

Mushiya T.

Mid-Market (51-1000 emp.)

10/29/2020

"By FAR ONE OF THE BEST COMPANIES AND BUSINESS DECISIONS I HAVE MADE"

5/5

What do you like best about Postscript?

It is so hard to choose one thing, because this company is so great. However, since I am being forced to choose one thing I like out of the dozens of things I like about Post Script, I would say the CUSTOMER SERVICE. A company can have the greatest product ever but if their customer service is poor, it's easy to get frustrated. Post Script Customer service is at 100% and that is not an easy thing for a company to get. They are super friendly and helpful at every single stage. They don't just want to take your money. They go above and beyond to make sure you are getting your monies worth. And let me tell you, the platform is turnkey. I see my return 10 fold. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I can't believe I am saying this because I am definitely not the easiest person to please, and I am a stickler for just A+ everything, but there is honestly NOT ONE THING I dislike about Post Script. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

I personally look into at least 5-10 providers when I am looking for a product or service. I ask 104 questions and I even test trial them. Mostly because I spend a lot of money marketing and in my business and I don't want to waste it on a company that will not do what it says it will do. So needless to say, by the time I choose a company, chances are, they are amazing. Post Script did not disappoint me AT ALL. My advise to anyone thinking of adding Texts Campaigns to your marketing is STOP THINKING. It's a no brainer. It works. PERIOD POINT BLANK. People check their texts way before they check their emails. And emails still work, so just imagine Texts! Your life will change. And so will your bank account. And my advice to those considering Post Script, if your are debating on which company to go with... STOP DEBATING. I've done all the dirty work for you. Post Script is HANDS DOWN THE BEST IN THE INDUSTRY. Thank me later. Better yet, send me a bottle of Preseco. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

One time I could not upload my GIF image to my text campaign. I tried everything for literally 2 days before I reached out to Customer Service. Not only did they identify my problem of the GIF size still being to big, but they sent me a tool to cut it down and BAM! My campaign was set to go. I utilize Post Script to send immediate text Notification bout sales and specials to our client base. My favorite thing to do is to watch the analytics and juts keep refreshing it to see how many people have opened the text and the amount of purchases coming directly from the texts. It's like a straight no brainer. Some campaigns cost me 25-30 dollars to send and within minutes I have thousands of dollars in purchases. The benefits are quite clear. Review collected by and hosted on G2.com.

Peter J.

Founder/Consultant

Small-Business (50 or fewer emp.)

2/8/2021

"Best way to nurture customers over time and push promotions"

5/5

What do you like best about Postscript?

It's an incredibly powerful tool. Setup was easy with the Shopify app install. The mobile friendly signup that autofills the text for the customer is crucial. Our signup rate is way higher than I expected. Automations are easy to set up and responses get forwarded to our support email. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The templates for automations could be more conversational. It's helpful engaging customers in conversation to build loyalty, trust, likability and such. Review collected by and hosted on G2.com.

Andrei Z.

Small-Business (50 or fewer emp.)

11/27/2020

"Great SMS platform and very helpful customer service!"

5/5

What do you like best about Postscript?

Integrations with Zipify OCU and Klaviyo are deal-breakers. Really easy to use and if I can't figure something out, their customer support team is super-responsive! Also, the ability to do almost everything within the app, without reaching out to reps all the time is great. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Can't really rely on Postscripts reporting in terms of sales attribution. The numbers differ significantly from what our other tracking platforms are showing. Segmentation filters are rather good, but still lacking a few obvious features like selecting people who never clicked, or excluding other segments from segments or campaigns when sending. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/1/2021

"Extremely Helpful Team"

5/5

What do you like best about Postscript?

SMS Marketing is a new frontier and the PostScript Team helps you throughout the process of understanding how to best fit it into your business. The team was patient with me and answered my many questions flawlessly. I now feel confident and comfortable leveraging the benefits of SMS. Shout out to Bryan for his excellent support. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing so far, we're still in the implementation stage so we need some time using it before we have an opinion. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Feel free to reach out to their support, they are very responsive and knowledgeable. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

We've been looking to incorporate SMS marketing in our business for some time. Postsript connected directly to Shopify and gives us the tools we need to grow our business. Review collected by and hosted on G2.com.