--- title: Postscript Reviews meta_title: 'Postscript Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how Postscript works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 161 scale: '5' date_modified: '2026-08-04' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Postscript Reviews **Vendor:** Postscript **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 161 ## About Postscript Postscript is the AI Retention Platform for brands. Trusted by 20,000+ leading ecommerce brands like Ruggable, Dr. Squatch, Thrive Cosmetics, and True Classic, Postscript helps merchants turn SMS into their #1 revenue channel, with a strong focus on list growth, compliance, and data-backed performance. SMS Marketing: From opt-in to order, Postscript helps brands grow their subscriber lists, create personalized campaigns, automate customer journeys, and drive more revenue and loyalty—all from a single platform built specifically for Shopify. Shopper: Postscript's AI shopping assistant that transforms SMS into personalized, two-way conversations at scale. Available 24/7, Shopper answers questions, recommends products, and helps shoppers find what they need, driving higher conversions and stronger subscriber engagement. CashBack: CashBack by Postscript helps brands increase conversions without relying on traditional discounts. By rewarding customers after purchase instead of offering upfront coupon codes, CashBack protects margins while delivering measurable revenue growth across SMS and other marketing channels. We're a fully remote team across North America, united by a shared mission to help ecommerce brands grow. We combine innovative products with exceptional customer support, guided by our core values: Fearless, 80/20, Animal, Customer-first, and Humility. ## Postscript Reviews ### 1. Simple, Easy-to-Use Platform Driving Strong Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Postscript?** Postscript is a simple, easy-to-use platform. Our CSM is great and always brings new ideas to the table, helping us A/B test across pop-ups, campaigns, and journeys. It integrates with our other platforms where we need it to, and it has driven strong performance for our brand. **What do you dislike about Postscript?** For certain parts of our business, it feels like it’s lacking in tech innovation, and we’ve had to create workarounds to get things done. **What problems is Postscript solving and how is that benefiting you?** Postscript has been helping us build a best-in-class SMS program that drives revenue while also personalizing how we connect with our subscribers. ### 2. Postscript helped us scale our SMS program **Rating:** 4.0/5.0 stars **Reviewed by:** April G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Postscript?** We used Postscript to build our SMS program from just starting out and sending our 1st text message, to being our biggest channel for our lifetime value practice. Their customer service is incredible and they have always been willing to work with us if anything popped up. The metrics they’ve developed on their dashboard are incredibly helpful to have calculated automatically for you. Postcript has proven themselves to be experts in the SMS arena. **What do you dislike about Postscript?** Unfortunately they don’t integrate with other E-Commerce stores, other than Shopify. **What problems is Postscript solving and how is that benefiting you?** Customers receive a lot of marketing these days, and SMS is a fantastic tool for increasing visibility with your customer base. Postscript helped us scale our SMS program, and we’ve since developed a large text following who show a lot of engagement with our messages. ### 3. Top notch customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Danae Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Postscript?** They feel like a true extension of our team - we trust that they are really tackling SMS as if our company were their own. **What do you dislike about Postscript?** As with any platform, there are always features you want to use that do not exist yet leading to some minor limitations. **What problems is Postscript solving and how is that benefiting you?** Increased SMS revenue contribution to the business, which is incremental to our other CRM channels. They're also helping solve bandwidth issues by taking most of the work for copy and scheduling from our team internally which has been great! They also fully dedicate their time to thinking of ways we can improve our SMS program so our internal teams can focus elsewhere knowing we are in good hands. ### 4. Great App for SMS Marketing: Works well with Shopfy & Klaviyo **Rating:** 4.0/5.0 stars **Reviewed by:** Pranjali G. | Marketing Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Postscript?** The App is easy to use and navigate. It works well with Shopfiy & Klaviyo by integrating segmented lists, user properties in just a matter of a few clicks and provides good customer success support. **What do you dislike about Postscript?** I'm not too fond that they still haven't worked on list exclusions, which means that you have to spend a few more minutes creating separate lists. Also, they need to work on better-looking analytics and reports on the platform. **Recommendations to others considering Postscript:** Definitely request for an account manager who can help you set up the campaigns and flows and help set up API calls. They're helpful; be patient. **What problems is Postscript solving and how is that benefiting you?** It helps us capture more customers' phone numbers and reach them directly via SMS. It has helped us increase ROI, reduce browse and cart abandonments and sending reminders during the holidays. ### 5. Amazing Features/Customer Support. Analytics needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Postscript?** I've used PostScript for 2 years and I am a huge fan. We've tested other SMS tools but always choose to stick with our team at PostScript. PostScript is amazing with features, ability to segment, set up automations. Strongest integration we've seen with ReCharge. But the biggest win for them is strategy and support. I give a 10/10 to their account strategy and support. The people they have working with them on the account strategy support teams are incredible. Features are important, but a tool is nothing without good execution. Running a mid-8 figure ecom business, with a lean team, we are always lacking resources. Having amazing team at PostScript to guide us helps us get done more with less. **What do you dislike about Postscript?** My only area of disappointment is analytics, and the UI. I'm constantly asking our rep to pull things manually because it's not possible to do in the interface, and I feel bad. The tool is very light on features to sort your flows/campaigns. Which causes a lot of headache as you get a more complex account or want to look at historical data. You are left clicking through list after list of campaigns and automations which by default show lifetime numbers. There's no date range function in flows/campaigns. You are stuck with lifetime metrics, even campaigns that ran long ago. All they would need to do is add a date range selector. Also putting metrics like new subscribers, credits used. The UI in it's current form has been "static" for a while. Really looking forward to see their engineering teams step up and make PostScript what it is capable of. Will gladly revise this to 10/10 if they can fix some of these basic usability/reporting functions. **What problems is Postscript solving and how is that benefiting you?** Driving SMS revenue through smart segmentation of our audience ### 6. Great Potential **Rating:** 3.5/5.0 stars **Reviewed by:** Marianne F. | CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Postscript?** It's great for customers to have a quick and easy way to reach out about promotional texts and other inquiries. **What do you dislike about Postscript?** The integrations with Gorgias don't allow the CS team to see exactly what promotion the customer is referring to in their message - it's an extra process to look for that information. **Recommendations to others considering Postscript:** Even with its limitations, it's worth it if there's a support team addressing customers inquiries. **What problems is Postscript solving and how is that benefiting you?** More and easier ways for customers to contact us - it's been great for customer retention. ### 7. Really good account support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Postscript?** How helpful and readily available to help our account manager is. **What do you dislike about Postscript?** Cannot seem to get a weekly "how many new subscribers" metric. **What problems is Postscript solving and how is that benefiting you?** Targeting our subscribers/Dana another way. Bringing in more $ ### 8. Competitive features + ecosystem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Postscript?** Rich feature-set covers our needs. Extensive integrations – similar to Klaviyo for email, Postscript is seen by other developers as a leading platform to integrate with. **What do you dislike about Postscript?** Problems with reliability – customers not receiving automations, integrations briefly failing, etc. Design/UX works but does not feel competitive. **What problems is Postscript solving and how is that benefiting you?** Communiciation with prospective + current customers, allowing subscription customers to manage deliveries via sms (!) ### 9. Enjoying a new channel to reach customers **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Postscript?** Ability to set up campaigns easily and quickly (much faster than email). Training offered. Attention to compliance. I prefer this payment structure **What do you dislike about Postscript?** Does not integrate with Omnisend. Does not show open rates. Customers get confused at checkout using these codes **What problems is Postscript solving and how is that benefiting you?** I'm able to communicate to customers in a way that is familiar to them and communicate more personally. Customers requested SMS and I like the ease of sending when I have a moment and think they'd like something ### 10. Super Easy, Effective Marketing Push **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Postscript?** I really like how easy and intuitive it is to use! I can create a campaign in just a minute's notice. The preview process is super easy and the support team is fantastic. **What do you dislike about Postscript?** The credit system is a little hard to follow, but manageable, **What problems is Postscript solving and how is that benefiting you?** Getting the word out immediately. We've found that after a push we have an immediate sense of interest or engagement where with email it's much slower. We have seen sales, which has been fantastic. ## Postscript Discussions - [What is Postscript used for?](https://www.g2.com/discussions/postscript-what-is-postscript-used-for) - [What is PostScript in Photoshop?](https://www.g2.com/discussions/what-is-postscript-in-photoshop) - [Is PostScript still used?](https://www.g2.com/discussions/is-postscript-still-used) - [What is PostScript format?](https://www.g2.com/discussions/what-is-postscript-format) - [What is PostScript used for?](https://www.g2.com/discussions/what-is-postscript-used-for) - [View Postscript pricing details and edition comparison](https://www.g2.com/products/postscript/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+20%3A25%3A43+-0500&secure%5Bsession_id%5D=c477bd26-8754-4a34-9658-decb05056f9a&secure%5Btoken%5D=51f5f74faf615e91ccf544d50f08af9b73bc191972db52bb65c3e1ad8b0d2488&format=llm_user) ## Postscript Integrations - [Okendo](https://www.g2.com/products/okendo/reviews) ## Postscript Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization - Conversion Rate Optimization - Multivariate Testing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting - Campaign Management - Workflow Management - Template Management **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation - Generative AI - Lead Generation - Ad Optimization **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising - Drip Campaigns - Multi-Campaign **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Automation - Short Codes - API Integration - QR Codes **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **AI - RCS Business Messaging** - AI **Audience Intelligence & Segmentation - AI Marketing Agents ** - Lookalike Audience Modeling - Behavioral Triggering - Predictive Audience Segmentation - Marketing Automation - AI Writing Assistant **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration - Third-Party Integrations **Additional Functionality** - Grammar Check - Campaign Analytics - For Marketing and Advertising - AI Copilot - Content Ideas - Trend Analysis - SMS Marketing - Performance Metrics - Email Marketing - Chat/Messaging - Reporting/Analytics - Competitor Monitoring - Alerts/Notifications - Content Marketing - API - Predictive Analytics - Personalization - Template Management - Behavior Analytics - AI/Machine Learning - Text Editing - Collaboration Tools - Dashboard - Campaign Management - SEO Management - Natural Language Processing - Product Recommendations - Tone Selection - Chatbot - Keyword Research Tools - Marketing Management - Brand Guidelines - Omnichannel Outreach **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification ## Top Postscript Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,473 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,313 reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - 4.6/5.0 (1,208 reviews)