# Plumm Reviews **Vendor:** Plumm **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.6/5.0 **Total Reviews:** 35 ## About Plumm Plumm is an all-in-one HR platform and HRIS that helps organisations manage the full employee lifecycle in one system. Plumm combines Core HR, HMRC-recognised payroll, performance management, hiring, learning and employee wellbeing, supported by AI-powered automation. Designed for growing and hybrid teams, Plumm replaces fragmented HR tools with one integrated HR software platform, improving operational efficiency while supporting employee engagement and wellbeing. Key Features & Modules - Core HR & HRIS: People Management, Document Management, Admin Management, Tasks & Workflows, Time Off & Absence, Automations, Reports & Insights, eSignatures, 1:1s - Performance Management: Goals, KPIs, Reviews, Surveys - Employee Wellbeing: Therapy & Coaching, Emma AI, Mood Tracking, Meditations & Soundscapes, Events & Resources - Learning & Development: 600+ Courses, Clinician-Led Programmes, Leadership Training, MHFA & CPD Training, Compliance Training - Hiring & Recruitment: Candidate CRM, Job Board & LinkedIn Integration, Careers Page Builder, AI CV Screening, Onboarding - Payroll & Finance: HMRC-recognised Payroll, Payslips, Expenses, Invoicing, Benefits - Attendance & Workforce Management: Clock In/Clock Out, Rotas, Timesheets - TrustLine: Whistleblowing, Case Management - Managed Services: Fractional HR, Managed Payroll, Managed Wellbeing & Development - AI Agent: AI HR Assistant, Workflow Automation, Task Execution, Insights & Reporting, Custom AI - Technology: Device Management, App Management, Integrations Why Plumm? Flexible and scalable HR software Plumm is modular, allowing teams to add HR, payroll, wellbeing and compliance capabilities as their organisation grows. Businesses can also customise the platform with brand colours and create a custom AI Agent trained on internal policies, processes and knowledge. Optional managed services Plumm offers managed support alongside the software, including Fractional HR, Managed Payroll and Managed Wellbeing & Development. Fast implementation Plumm is designed to get teams live in 48 hours, with a structured implementation process. Wellbeing built into HR Plumm integrates mental health and wellbeing directly into the HR platform, including clinical-grade support, resources and proactive wellbeing tools. ## Plumm Pros & Cons **What users like:** - Users appreciate the **accessibility of mental health services** provided by Plumm, enhancing overall employee well-being. (21 reviews) - Users find Plumm's **ease of use** invaluable, simplifying access to therapy and improving overall staff support. (15 reviews) - Users value the **multilingual therapy services** Plumm offers, enhancing accessibility and personal expression in mental health support. (12 reviews) - Users praise Plumm's **excellent customer support** that listens and quickly addresses concerns for an improved experience. (10 reviews) - Users appreciate the **easy access** to therapy services with Plumm, enhancing convenience and support for mental health needs. (9 reviews) - Comprehensive Features (8 reviews) - Features (8 reviews) - Users appreciate the **variety and quality of sessions** offered by Plumm, enhancing their overall wellbeing effectively. (8 reviews) - Easy Setup (7 reviews) - Employee Engagement (7 reviews) **What users dislike:** - Users find the **usability complex** and at times face challenges with navigation and booking processes in Plumm. (7 reviews) - Users find the **navigation difficult** , with a complex layout and excessive clicks required for basic tasks. (5 reviews) - Users find Plumm's layout **not intuitive** , leading to confusion and overwhelming experiences with many clicks required. (4 reviews) - Users report **frequent technical issues** with Plumm, including bugs, complex layouts, and glitches in messaging and booking. (4 reviews) - Users find the **complexity** of Plumm's features overwhelming, requiring guidance to effectively navigate the system. (3 reviews) - Users report significant **delays** in communication and frustrations with response times from therapists on Plumm. (3 reviews) - Missing Features (3 reviews) - Poor Design (3 reviews) - App Crashes (2 reviews) - Booking Issues (2 reviews) ## Plumm Reviews ### 1. Helping Eduvance Group Transform the education system Across South Africa **Rating:** 5.0/5.0 stars **Reviewed by:** Ziyaad E. | CEO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Plumm?** Streamlined Operations: The intuitive interface has dramatically reduced administrative burden across our partner schools. What previously took hours of manual processing now happens seamlessly, allowing educators to focus on what matters most - teaching. Scalability for Diverse Needs: From small rural schools to large urban institutions, Plumm's platform adapts effortlessly to different organizational sizes and requirements. This flexibility has been crucial for our work across South Africa's diverse educational landscape. Comprehensive Functionality: The all-in-one approach covers everything from staff onboarding and performance management to payroll integration. Having these features unified in one platform has eliminated the complexity of managing multiple systems. Local Understanding: The platform clearly understands the South African context, with features and compliance tools that align with local employment regulations and educational requirements. **What do you dislike about Plumm?** Nothing. They have been fantastic, their platform is great **What problems is Plumm solving and how is that benefiting you?** Plumm's HR Platform has been instrumental in revolutionizing how we support educational institutions throughout South Africa. As an organization working with multiple schools across the country, we needed a robust, scalable HR solution that could adapt to the unique challenges of the education sector. **Official Response from Plumm:** > We're thrilled to hear that Plumm's streamlined operations, scalability, and comprehensive functionality have made such a positive impact on your organization and partner schools. Thank you for sharing your experience! ### 2. Great compliment to our existing benefits package **Rating:** 4.5/5.0 stars **Reviewed by:** Ella B. | HR Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Plumm?** We use Plumm for the therapy services across our global offices. Plumm allows all employees to access mental health services - in some locations, Plumm provides a stop-gap between slower national health services or insurer wait times for mental health support, and in others, it is the primary mental health benefit on offer. Offering therapy in multiple languages is also a big benefit. Recently we have also started to run webinars and speaker sessions with Plumm, highlight topics such as social media and mental health, which have been really well received. While we do not use it, I understand Plumm has also expanded into the HRIS space, which is an exciting development. **What do you dislike about Plumm?** No specific downsides. Plumm functions well in the capacity we use it. **What problems is Plumm solving and how is that benefiting you?** As a global business we wanted to ensure all employees, no matter their location, benefit from easily-accessible mental health support. Plumm solves this problem for us, as not all locations in which we operate have the same offering or accessibility to mental health benefits. **Official Response from Plumm:** > We're thrilled to hear that Plumm has been such a valuable resource for your global offices, providing accessible mental health services and additional benefits like webinars and speaker sessions. We appreciate your feedback and are committed to continuously improving our offerings. ### 3. A Comprehensive HR Platform That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Plumm?** Plumm has been an excellent solution for our team, providing everything we need for people management and much more. We've successfully used several modules including mental health and HR tools, with plenty of additional features still to explore. One of the biggest wins has been consolidating multiple HR tools into one platform. The transition to Plumm was pretty smooth - despite the complexity of data migration and onboarding our team to a new interface, any issues we encountered were quickly resolved by their responsive implementation team. Even as a small organisation, we have a dedicated account manager who helps us get the most out of Plumm. The development pace is impressive, with new features rolling out regularly. What has really stood out is how receptive they are to feedback - our suggestions have always been listed to and quickly acknowledged Plumm strikes a nice balance between comprehensive functionality and ease of use, and has been an ideal choice for our team's HR operations. **What do you dislike about Plumm?** The transition period required some adjustment as our team had to get familiar with the new user interface. With so much data to transfer and a completely new system to learn, we had some questions during the initial rollout phase, but these were very resolved quickly by the support team. **What problems is Plumm solving and how is that benefiting you?** Plumm is helping us to consolidate our HR tools and save costs - we were previously juggling multiple separate HR systems, which created inefficiencies. By bringing everything into one platform, we've streamlined our people management processes significantly. As a small team, we also needed a solution that wouldn't leave us struggling with implementation or ongoing support. Plumm provides dedicated account management even for smaller organisations like ours, ensuring we can maximise the platform's value rather than just having access to features we don't fully understand. **Official Response from Plumm:** > Thank you for sharing your experience! We’re glad to know that Plumm is making a real difference for your team, especially in streamlining HR operations. We understand the initial transition period can be a challenge, but it’s great to hear that our support team was able to assist you along the way. We’re committed to continuing to improve the platform and ensuring it delivers the value your team needs. ### 4. Great platform for SMEs to manage teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Plumm?** It is very intuitive and easy to use. The deign and interface is quite modern. Plus, the way they integrate mental wellbeing into people operations is absolutely amazing. As a small business, we were able to combine all our HR operations into platform, and offer mental wellbeing to our team which we could not do earlier due to budget and management constraints. We're also trying our their Hire module which is an absolute game-changers especially for smaller HR teams. The highlight for us was their implementation timeline - we were setup in literally 48 hours and their customer support has been stellar! This is unheard of in the HRIS space. **What do you dislike about Plumm?** The only downside that we see is that sometimes with all the features that are available, it can get a bit overwhelming. So there is a sort of reliance on the Plumm team to guide us through the features. It would be nice if something could be done on that front. Also, if they can add more to integrations, that would be great. **What problems is Plumm solving and how is that benefiting you?** As a small business, it is difficult for us to buy different platforms to cater to different requirements of our team. It is expensive and data is so all over the place. Plumm literally solves this major issue for us. Plus, it offer such high quality mental wellbeing support which we never could have thought of buying separately. For SMEs with tight budgets and fighting to reduce expenses, Plumm is an amazing solution. Their team is also amazing to work with. **Official Response from Plumm:** > We're thrilled to hear that Plumm has been such a valuable asset for your small business, especially with the integration of mental wellbeing into people operations. We understand that the abundance of features can be overwhelming, and we appreciate your feedback on the need for more guidance. We're continuously working to improve the user experience and provide better support. Thank you for choosing Plumm! ### 5. Highly versatile HR software - great for SMEs **Rating:** 5.0/5.0 stars **Reviewed by:** Karen O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Plumm?** It's an intuitive platform that covers all the basics and more in the core module. I'm especially keen on the Goals and 121 sections. Set up has been made as simple as possible and the team is very responsive when needed. **What do you dislike about Plumm?** It can appear somewhat overwhelming because of the sheer range of functionality. **What problems is Plumm solving and how is that benefiting you?** Plumm is a broad-based HR system with wellbeing at its core. It delivers all the basic functions that an SME is likely to need (document repository, data management, contract issue, absence management etc.) on a modern interface and allows me to provide a platform that my clients can use to focus on improving employee performance through the performance and wellbeing functionality. All while also knowing that as they scale additional modules will be available for recruitment, training, payroll - essentially it can deliver everything through one platform. **Official Response from Plumm:** > Thank you for sharing your feedback! We're glad to hear that the core modules, especially the Goals and one-to-one sections, are working well for you. We understand that the range of functionality can feel overwhelming, but we’re focused on making the platform as intuitive as possible while continuously adding value for growing teams. It's great to know that Plumm is helping you streamline HR processes and support employee performance and wellbeing. We’re excited that you’re already seeing the benefits and look forward to continuing to support your needs as you scale! ### 6. Plumm listen to their users **Rating:** 4.0/5.0 stars **Reviewed by:** Amalia W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Plumm?** The team at Plumm are very friendly and listen to their users concerns. They have high quality customer service and they will always put in place actions to improve the user experience or will take the time to explain how to make the most of the platform. Plumm makes frequent improvements to its platform and has created a great user interface that helps you navigate your HR needs. **What do you dislike about Plumm?** Plumm has at times been a bit buggy. I would say it is more prone to lots of little problems than a moderate amount of big problems. The good thing is these small issues are often addressed and repaired quickly. Sometimes, the way things are laid out is overly complex, and while it is great there are so many customisable options, it can make things confusing and a bit overwhelming, especially when you start out. **What problems is Plumm solving and how is that benefiting you?** Plumm is helping us track individual progress. It's reviews and goal tracking features are great. **Official Response from Plumm:** > Thank you for your thoughtful feedback! We're so glad to hear that our team's support and the continuous improvements to the platform are making a difference for you. We appreciate your recognition of our team’s efforts and are glad to know that Plumm is supporting your HR needs. We’re continuously working on improvements and value your insights as we evolve. ### 7. Super easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Katy M. | Junior HR Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Plumm?** Plumm is so easy to use, it takes away the barrier to entry that seeking therapy usually has for example with extensive waiting lists on the NHS, expense when seeing a private therapist and having to ring up and be triaged when it comes to normal Employee Assistance Programmes. While Plumm comes with a cost it is well worth the money as it allows our staff to easily access therapy online with accredited professionals and makes it easy to switch therapists if you don't click with the first person you speak to. There is also the added benefit for our business, as we have a lot of folks who don't have English as a first language, that they can speak to someone in their first language and they may also feel that someone from their own country may understand better some of the cultural pressures they experience. We have had lots of positive feedback from our staff on the platform. **What do you dislike about Plumm?** Not something we dislike as such. For us we are a large company so we already have a lot company build HR systems which we have to use so the extra things that Plumm does aren't too relevant for us. The dashboard is perhaps a little bit more cluttered than it used to be. **What problems is Plumm solving and how is that benefiting you?** Easy to access therapy for our staff. Even for the staff who don't use the platform right now there is a feeling that they feel pleased they can easily access this should they need to in the future. That can make you feel more emotionally safe. **Official Response from Plumm:** > Thank you so much for your thoughtful feedback! We’re thrilled that Plumm is making therapy more accessible for your team, and we’re especially pleased to hear that it’s providing emotional safety, even for those who haven’t yet used the platform. We understand that as a larger company, some features may be less relevant, but we’ll keep working to refine the platform’s user experience. Your staff’s positive feedback is invaluable to us, and we’ll continue to focus on improving and making the platform as intuitive and helpful as possible. ### 8. Fantastic and continuous Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Plumm?** Honestly, the CS. Everybody from the implementation, to CS, to the tech team has been tremendously helpful and quick in their replies. Additionally, the platform is incredibly intuitive, which means a) onboarding is quick and b) usage, even for people with a limited tech background, is great. **What do you dislike about Plumm?** In general, I am very happy! When we onboarded, there were a few features, which I felt like were missing, however the team was on it and has now implemented them all (around 4 months after onboarding). **What problems is Plumm solving and how is that benefiting you?** - Attendance tracking: We are a remote company, so the ease of clock-in/clock-out has massively helped us. - GDPR compliance! - Smoother vacation approval process - Higher visibility with who is on holiday when **Official Response from Plumm:** > Thank you for your wonderful feedback! We’re thrilled to hear that our customer service team has been so helpful and responsive throughout your experience. It’s also great to know that the platform’s intuitive design has made onboarding and usage easy, even for those with limited tech experience. We’re glad to have been able to address the missing features you mentioned, and we're always working to make sure Plumm meets your needs. It's fantastic to hear how Plumm is streamlining attendance tracking, GDPR compliance, vacation approvals, and team visibility. We’re excited to continue supporting your remote team’s success! ### 9. Second to none **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Plumm?** We've been with Plumm for three years and they have not stopped improving, ensuring our team get the mental health care they need immediately. It's not just s staff benefit, it's an essential part of our culture. Their rate of product development to build out their offering is astonishingly fast and they are always on hand to help us make the most of them. I couldn't recommend them more. **What do you dislike about Plumm?** I can honestly say there is nothing that we dislike about Plumm and working with their team. **What problems is Plumm solving and how is that benefiting you?** Immediacy of access to mental health care. **Official Response from Plumm:** > Thank you for the incredible feedback! We’re thrilled to have been part of your journey for the past three years and to hear that Plumm is playing a key role in supporting your team’s mental health and culture. It’s our mission to deliver rapid access to essential care and we’re constantly working to improve our offerings to better serve you. Your recommendation means a lot to us, and we look forward to continuing to support you in the future. ### 10. Getting started with Plumm **Rating:** 4.5/5.0 stars **Reviewed by:** Hugo W. | Head of HR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Plumm?** We are going through the implementation process at the moment and it is all going smoothly. The Plumm people are very helpful and listen to our needs are able to tailor the system to meet our requirements **What do you dislike about Plumm?** We have not yet gone live but so far things are going smoothly and we have not found any downsides as of yet **What problems is Plumm solving and how is that benefiting you?** A system that best meets our needs and also proves services such a e signatures and applicant tracking. All in all a lot of great features **Official Response from Plumm:** > Thank you for sharing your thoughts! We’re glad to hear the implementation process is going smoothly and that our team has been able to tailor the system to meet your needs. We’re excited for you to go live and to continue supporting you as you explore all the features Plumm has to offer. It’s great to hear that tools like e-signatures and applicant tracking are already benefiting your team! ### 11. Long term Plumm user for SME **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Head of HR and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Plumm?** Wellbeing, performance, learning, payroll, recruitment etc, etc, all in one system. **What do you dislike about Plumm?** You need to get used to the admin settings, but the team are great at providing fast support as needed. **What problems is Plumm solving and how is that benefiting you?** A proper wellbeing solution - therapy and exec coaching. With compromising the quality of the HRIS on offer.. **Official Response from Plumm:** > Thank you for sharing your experience with Plumm! We’re glad to hear that having wellbeing, performance, learning, payroll, and recruitment all in one system is adding value for you, and that our therapy and executive coaching support meets your needs without compromising the quality of the HRIS. We appreciate your feedback on the admin settings, and it’s great to know our team’s fast support has helped make the transition smoother. ### 12. Very helpful and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Georgina C. | Business Support Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Plumm?** The team are really helpful and efficient with their responses. I also found it was really easy to use the live chat function and set up an implementation call. **What do you dislike about Plumm?** Nothing at present. As a team we haven't yet used all aspects of Plumm. **What problems is Plumm solving and how is that benefiting you?** Plumm has helped us move our holiday/leave tracking from excel to Plumm. With the help of an implementation call it was really easy and I was given lots of information. **Official Response from Plumm:** > Thank you for your feedback! We’re glad to hear that our team has been helpful and efficient in supporting you, and that the live chat and implementation call made your experience even easier. It’s great to know that Plumm is helping you transition your holiday and leave tracking from Excel, and that the setup process was smooth. We're excited for you to continue exploring the platform and are here to support you as you unlock even more of its features! ### 13. Great usability, lots of cool features and add ons, competitively priced **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Plumm?** Great usability, lots of cool features and add ons integration and adding users is easy **What do you dislike about Plumm?** Nothing that comes to mind customer support was a bit slack but its only as my account manager had left and it was during the interim period **What problems is Plumm solving and how is that benefiting you?** Utilising for HR and wellbeing purposes at the moment however, will look into ATS etc **Official Response from Plumm:** > Thank you for your feedback! We’re glad to hear that the usability, features, and integrations are working well for you. We appreciate your understanding during the transition period with your account manager and are committed to providing excellent support moving forward. It’s great to know that Plumm is already supporting your HR and wellbeing needs, and we’re excited for you to explore other features like ATS in the future! ### 14. Trustworthy partner & easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ioanna C. | HR Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Plumm?** My favorite feature is that employees can choose their therapist based on their native language. This feature enables participants to express themselves more openly, contributing to more effective therapy sessions. Additionally, Plumm's workforce are always helpful and ready to assist with our inquiries. I also like the new feature of seperating coaching sessions from the therapy ones as that gives employees the opportunity to better address their needs. Very easy to use platform and personally I use it often for my therapy and coaching sessions. Expert professionals with lots of knowledge around a variety of topics. **What do you dislike about Plumm?** The new HR feature seems to be quite overwhelming and has added too many tabs on my dashboard and the sections dont seem to be divided in a way that its easy to find what we need. I am wondering if there is way to remove the HR function from our account so that its easier to find what we are looking for. **What problems is Plumm solving and how is that benefiting you?** Plumm is our main wellbeing platform and enables us to provide mental health services to employees who need it. **Official Response from Plumm:** > Thank you for your detailed feedback. We’re delighted to hear how features like language-based therapist selection, separate coaching and therapy sessions, and our team’s support are making a positive impact for you and your employees. We appreciate your comments on the HR feature layout and will share this with our product team as we look at ways to make navigation clearer. ### 15. Everyone I have dealt with at Plumm has been very supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Jane P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Plumm?** I like the fact that our account manager, Sophie Morris, is just like a friend now after several years into our Plumm subscription. She and everyone else I have dealt with at Plumm has always been supportive and readily available. Customer support is amazing and the number of features is very comprehensive. I also feel the dashboard is extremely intuitive. **What do you dislike about Plumm?** I'm not sure there are any downsides. I did try to get a online therapist chat once, but because of the time zone the therapist was in, I didn't hear back for a while, but I guess I could have mentioned this to our account manager and an alterntive would have been found. **What problems is Plumm solving and how is that benefiting you?** I know that we have a really good 80% uptake at GuyKat and although the mental health areas are confidential, I do know that we used up all of our video therapy sessions and had to add more in our first year, so I feel this has been a really good benefit to our staff. I am yet to implement the HR functions, as we are using Breathe HR at the moment, but I fully intend to roll this over to Plumm in the near future and have already been given a walk through of the benefits. **Official Response from Plumm:** > Thank you for your kind words. We’re so pleased to hear how valued our team’s support have been, and that Plumm’s features and intuitive dashboard are making a positive impact. We appreciate your note on therapist availability and will keep working to improve access across time zones. It’s great to know the platform has been so well received at GuyKat, and we look forward to supporting you as you explore more of Plumm’s HR functions. ### 16. Plumm: A Game-Changer for Employees' Mental Wellbeing and Personal Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela S. | Culture Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Plumm?** What I llike about Plumm is the flexibility it offers. Employees can choose from a wide range of self-care content—like webinars, meditations, and guided journaling—so they have the freedom to engage in wellbeing activities that suit their schedule. The fact that employees can anonymously access therapy also helps break down the stigma that sometimes surrounds mental health in the workplace. **What do you dislike about Plumm?** One thing I do miss is a more integrated team feature that allows admins to get insights into overall team wellbeing trends (although this is something the team is already working on and improving). **What problems is Plumm solving and how is that benefiting you?** Plumm is addressing several key challenges around mental health and wellbeing in the workplace, and its impact has been incredibly beneficial. One major problem it solves is the accessibility of mental health support. Traditionally, finding professional help can be time-consuming, expensive, or limited by geography, but Plumm makes it easy for employees to access therapists and coaches regardless of their location or schedule. This ease of access encourages more people to seek the support they need when they need it, which can often prevent small issues from becoming larger ones. **Official Response from Plumm:** > Thank you for your thoughtful feedback. We’re glad Plumm’s flexibility, range of wellbeing content, and anonymous therapy options are helping to make support more accessible and reduce stigma. We appreciate your note on team wellbeing insights and will continue refining this area to better support organisations. ### 17. Invaluable platform that I am privileged to have access to! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Plumm?** Accessibility of it, therapy/coaching sessions. Particularly like how I have been matched to a therapist based on the area I am seeking help in. It has always gone very successfully for me, and the therapists have been excellent. I think without the pre-questions/"chat therapist", it would be really difficult/overwhelming to find someone who was right for me. I also like that I am able to specify the time of day and pick my slot - the flexibility is really important to me. I have also used EMMA a bit for quick answers and have found that helpful! The email notifications/newletters are great too, perfect amount for session reminders, and also not too frequent when pushing information/content so I don't get overhwhlemed/annoyed with notifications. **What do you dislike about Plumm?** Some usability issues, sometimes I find it difficult to access my messages with my therapist, and also I have had some issues with the booking system - it's awfully easy to accidentally pick the wrong day, and after that is booked, difficult to edit/move the slot. E.g. I have accidentally booked my session on the same day (because that is the default), and those sessions cannot be moved because you cannot move them within 24hrs of the session happening. A 15 minute period after booking where I can edit the session would be great here, just to account for human error! **What problems is Plumm solving and how is that benefiting you?** Being able to work on my personal issues is helping me grow, and that growth is helping me improve at work. Either it's relieving stress, or self-improvement, or giving me a confidence boost. **Official Response from Plumm:** > Thank you for your feedback! We’re pleased to hear that the flexibility of the platform and the therapist matching process have been helpful in your journey. We also appreciate your input on the booking system and message access, we're focused on improving those areas to make your experience even better. It’s great to know that working on your personal growth through Plumm is benefiting both your wellbeing and work performance. ### 18. HR software with people- first approach **Rating:** 5.0/5.0 stars **Reviewed by:** Toma T. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Plumm?** Plumm is different! It's all in one HR platform, with mental health support, powered by AI. It's innovative, forward thinking, unique and well needed in today's fast- paced world we live in. Plumm's team is excellent; young minded individuals who live and breathe company values and mission. **What do you dislike about Plumm?** A few operational features are yet to be developed so it's difficult to understand the final result. **What problems is Plumm solving and how is that benefiting you?** It saves time, ensures employee wellness, drives company culture, supports people management. **Official Response from Plumm:** > Thank you for your insightful feedback! We’re thrilled to hear that Plumm’s all-in-one approach and mental health support are making a positive impact. It’s great to know that our team’s energy and commitment to our mission are resonating with you. We understand that some operational features are still in development, and we appreciate your patience as we work to refine and expand the platform. We’re glad that Plumm is helping save time, enhance employee wellness, and support company culture, these are at the heart of what we strive to deliver. ### 19. Plumm: A User-Friendly Approach to Mental Health **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Senior Manager, Total Rewards, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Plumm?** We appreciate Plumm's ease of use and the range of languages available, making it accessible to our global team. The platform’s AI and additional features, like soundscapes and the app, provide flexible support, helping employees prioritize their well-being efficiently. **What do you dislike about Plumm?** While we've had a positive experience with Plumm, more live webinar options across different time zones would better accommodate our diverse team. This small adjustment would make the sessions more accessible to all employees. **What problems is Plumm solving and how is that benefiting you?** Plumm has improved our mental health strategy by making resources accessible in multiple languages, providing timely AI-driven support, and offering flexible tools like soundscapes and webinars. This inclusivity and convenience empower employees to prioritize their mental well-being, fostering a healthier, more engaged workforce. **Official Response from Plumm:** > Thank you for sharing such thoughtful feedback. We’re delighted Plumm’s accessibility, multilingual support, and wellbeing tools are making a positive impact for your global team. We appreciate your suggestion for more live webinars across time zones and will explore ways to make sessions even more accessible. ### 20. I absolutely love Plumm! **Rating:** 5.0/5.0 stars **Reviewed by:** Melody N. | People Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Plumm?** I love that Plumm offers so many different tools to support mental health. One tool may help once person whereas a different tool could help someone else. There's something for everyone. **What do you dislike about Plumm?** I dont dislike Plumm, I just wish that the courses and resources where updated more regularly. It would be nice to have more resouces **What problems is Plumm solving and how is that benefiting you?** Primiarly, Plumm supports our employees with their mental health which is what we needed. It has tools to support people in their every day lives. It essentially acts like a shoulder to cry on anonymously. Sometimes, thats just what is needed. **Official Response from Plumm:** > Thank you for your thoughtful feedback. We’re so pleased Plumm’s range of mental health tools is making a real difference for your team, and we appreciate your suggestion on updating resources more regularly, it’s something we’re working on to better support you. ### 21. Great experience with the Plumm coach **Rating:** 5.0/5.0 stars **Reviewed by:** Irene L. | Digital Communications Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Plumm?** I recently tried Plumm, and it exceeded my expectations. The service has been incredibly helpful in supporting my work and personal growth. My favorite part of the experience was having access to a therapist who not only understood my needs but also spoke my mother tongue, making the coaching sessions feel comfortable and personal. It was also extremely easy to find a therapist and set up the calls. I’ll definitely be recommending Plumm to everyone seeking a tailored and supportive mental health solution. **What do you dislike about Plumm?** No downsides I can think of. I think more could be done to communicate about the great range of services available within Plumm. **What problems is Plumm solving and how is that benefiting you?** I'm not sure about why HR got the system, but personally it has been very helpful for me to balance work and life. **Official Response from Plumm:** > Thank you for your feedback! We’re glad to hear that Plumm has been valuable in supporting your personal growth and work-life balance. We appreciate your suggestion about improving communication on the full range of services, and we’ll work on making that clearer for all users. It’s great to know the platform is making a positive impact for you, and we look forward to continuing to support you! ### 22. Highly recommended software **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Plumm?** Our company has been with Plumm for around 4 years and I have nothing but praise for them, they are all super supportive and easy to contact and fast to respond to any questions or issues. The only HR platform, that to my knowledge, has such a huge focus on mental health. Many of our employees rely on Plumm and that;s because the service they offer is great. **What do you dislike about Plumm?** The only thing I can think of is that sometimes it is difficult to get an appointment with a therapist at a good time, but likely due to them being booked up. **What problems is Plumm solving and how is that benefiting you?** We started using Plumm during Covid to help with wellbeing during this time and so many employees have said how the have benefitted during this time and still do even now **Official Response from Plumm:** > Thank you for your kind words and long-standing support over the past four years. We’re thrilled to hear Plumm continues to benefit your team’s wellbeing, and we appreciate your note on therapist availability, we’re actively working to expand our network so it’s easier to find sessions at times that suit you. ### 23. Best thing I could do for myself. **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia P. | Card room dealer, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Plumm?** What I love the most about Plumm is the possibility of doing therapy in my native language. It allows me to express what I feel in the best way and to understand how to work on myself. **What do you dislike about Plumm?** I haven't found anything I don't like about Plumm. **What problems is Plumm solving and how is that benefiting you?** After going through a long period of depression, I became easily irritable. Doing therapy on Plumm is bringing me back to being a caring person and it's giving me the opportunity to give the best customer service possible. **Official Response from Plumm:** > Thank you for your feedback! We’re so glad that our platform is helping you express yourself and work on personal growth in your native language. It’s also rewarding to hear that therapy is helping you reconnect with your caring nature and improve your approach to customer service. We appreciate you sharing your experience and are happy to be part of your journey. ### 24. Really promising and excited to see how this platform can benefit us **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Plumm?** I love the wellbeing features, there is so much content and its set out really nicely. It will be a great addition for our employees who may be struggling. I also love how inviting the platform looks. The team have also been a joy to work with **What do you dislike about Plumm?** At the moment we have had a bit of an issue with how holidays have been inputted which is a shame but it will be resolved eventually. This is minor but I also think the tasks can be a little smoother in how they come across **What problems is Plumm solving and how is that benefiting you?** It was only implemented this week so a little early It will be beneficial to have everything HR in one place, it has already been helpful in uploading documents such a payslips I imagine it will have a huge impact on the team with the wellbeing features. **Official Response from Plumm:** > Thank you for your feedback. We’re delighted you’re enjoying Plumm’s wellbeing features, design, and the experience of working with our team. We appreciate your note on holiday inputs and tasks, and we’ll take that on board as we continue improving. It’s great to hear the platform is already proving useful, and we look forward to seeing the impact it has for your team. ### 25. Good Idea but needs improvement on execution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Plumm?** - Range of resources available is good - there is something for everyone - Analytics are helpful and easy to access - Those operating chat are knowledgable **What do you dislike about Plumm?** - Doesn't integrate with my HRIS, meaning adding new users is very manual - Very slow responses from therapists, took two weeks for one of my users to get a response and only happened after chasing our account manager - Claims to intagrate with slack but this is just notifications the you have a message, not the message itself - Poor team adoption but Plumms solutions are expensive - Introduction of HRIS was frustrating - not what I use the platform for or what I want from it. Would have much preferred a solid integration with my current HRIS. **What problems is Plumm solving and how is that benefiting you?** It's our EAP **Official Response from Plumm:** > Thank you for recognising the value in our resources, analytics, and support team. We’re sorry to hear about the challenges you’ve faced with integration, response times, and adoption, your feedback is invaluable, and we’re reviewing these areas to ensure Plumm delivers a smoother, more effective experience for you and your team. ### 26. Plumm has been a great support for our company with many employees using it regularly. **Rating:** 4.0/5.0 stars **Reviewed by:** Ester V. | HR Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Plumm?** On top of the therapy sessions, Plumm offers excellent features like training, toolkits, and meditation resources **What do you dislike about Plumm?** The mobile app doesn't always work properly **What problems is Plumm solving and how is that benefiting you?** The platform provides easy access to mental health resources, helping employees manage stress, anxiety, and other challenges that are unfortunately increasingly common and visible today. This has led to a more supportive work environment and serves as a great resource to refer to when an employee's in distress **Official Response from Plumm:** > Thank you for highlighting the value you see in Plumm’s therapy sessions and additional resources. We’re glad to hear they’re helping create a more supportive work environment, and we appreciate your feedback on the mobile app, our team is working to improve performance for a smoother experience. ### 27. Plumm are a great resource with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Plumm?** Plumm offer a variety of great resources which have proved over time extremely beneficial to our workforce. We love the live events and themes each month and the sessions are great. The team are so friendly and quick to help with any queries you have no matter the size. **What do you dislike about Plumm?** I do not dislike anything - the service works for us well. **What problems is Plumm solving and how is that benefiting you?** Plumm is helping us with managing our onshore mental health / wellbeing. By providing the facilities available, we are able to help those employees who are in need of some counselling / extra help. It is a great place to refer struggling employees to, who just need that extra bit of support. More than a HR team can simply offer. **Official Response from Plumm:** > Thank you for your kind words. We’re so pleased Plumm’s resources, live events, and monthly themes are making a positive difference for your workforce, and it’s great to hear our team’s support has been valuable. We’re glad to be a trusted place for team members to turn to when they need extra help. ### 28. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca A. | EA to the CEO | Office Manager ITA & People Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Plumm?** Plumm offers a variety of activities to support employee well-being, and therapy sessions can be held in multiple languages, providing added comfort by allowing employees to speak in their native language. **What do you dislike about Plumm?** At the moment, there's nothing I like less. **What problems is Plumm solving and how is that benefiting you?** We were looking for a comprehensive tool that could support colleagues facing challenges, offering both therapist consultations, events, and informational resources. **Official Response from Plumm:** > Thank you for your feedback! We’re glad that our platform’s wellbeing activities and multilingual therapy options are adding value and comfort for your team. It’s great to know Plumm is meeting your needs for a comprehensive solution that offers therapist consultations, events, and resources to support colleagues facing challenges. ### 29. Plumm review **Rating:** 4.0/5.0 stars **Reviewed by:** Tiago D. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Plumm?** What I like the most about plumm is the fact that you are entitled to do your own schedule and provide therapy to a multicultural group of people. **What do you dislike about Plumm?** The platform sometimes is a bit slow, especially when working with the calendar **What problems is Plumm solving and how is that benefiting you?** It's providing therapy sessions for corporate employees and all my clients reveal better results after starting therapy. **Official Response from Plumm:** > Thank you for your feedback! We're glad to hear that our platform’s flexibility in scheduling and the opportunity to provide therapy to a diverse group of people has been valuable. We appreciate your input regarding the speed of the platform, especially with the calendar, and are working to improve performance. It’s fantastic to know that Plumm is helping your clients achieve better results, and we're happy to support you in making a positive impact on their well-being. ### 30. Plumm experience from a small charity perspective **Rating:** 4.5/5.0 stars **Reviewed by:** James H. | Head of HR & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Plumm?** Plumm brings together so many parts of the employee experience in one place - wellbeing, LMS, performance, payroll etc - mean I now have one system when I used to have 5. **What do you dislike about Plumm?** Plumm takes a little while to get set up and the policies sections/applicability has taken some getting used to. **What problems is Plumm solving and how is that benefiting you?** Supporting employee and volunteer wellbeing - which gives managers a real place to signpost employees for support services. **Official Response from Plumm:** > Thank you for your feedback. We’re glad consolidating multiple systems into Plumm has made things easier for you, and it’s great to hear the platform is helping managers direct employees to the right support. We appreciate your note on setup and policies and will keep refining these areas for a smoother experience. ### 31. Therapy and use the sounds to calm me whilst working **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Plumm?** I really like the quick and easy access to online therapy, as well as the mood tracker and sound videos they are very relaxing. **What do you dislike about Plumm?** the messages from therapists can be a bit glitchy and not send all the attachments correctly even through they have been sent and sometimes the app doesnt let you open the attachments also. **What problems is Plumm solving and how is that benefiting you?** Grief & low mood, the videos and medditations are very helpful the best thing has been the councellor and the really helpful resources shared through her in our online sessions. **Official Response from Plumm:** > Thank you for your feedback! We’re glad to hear that the online therapy, mood tracker, and relaxation videos have been helpful. We appreciate you highlighting the issues with message attachments and app functionality; our team is committed to ensuring a smooth and seamless experience, and your feedback helps us continue improving. We're also pleased that the resources shared by your counselor have been beneficial in supporting your journey with grief and low mood. ### 32. Solid HR functionality with mindfuness in mind **Rating:** 4.5/5.0 stars **Reviewed by:** Jan L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Plumm?** Support when needed. The AI integration is interesting. **What do you dislike about Plumm?** They've moving to a different type of value offering - it suits us more actually but there's lots to digest. **What problems is Plumm solving and how is that benefiting you?** We used to rely on google docs for internal policies, personal contracts etc. The previous system had restrictions to HR documentation flow and lack of structure. **Official Response from Plumm:** > Thank you for your feedback. We’re glad the new direction of Plumm’s offering is working well for you and that our AI integration and support are making a difference. It’s great to hear we’ve been able to bring more structure and ease to your HR documentation processes. ### 33. Helpful app for our company culture **Rating:** 5.0/5.0 stars **Reviewed by:** Michelq Z. | People and Culture Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Plumm?** Free therapist sessions and free coaching sessions! Also love the guided meditations! **What do you dislike about Plumm?** Sometimes you need to many clicks to reach what you need but overall great app **What problems is Plumm solving and how is that benefiting you?** Mental health awareness and support **Official Response from Plumm:** > We’re so glad you’re enjoying the free therapy, coaching sessions, and guided meditations. Thank you for your feedback on navigation, we’re actively working to make it quicker and easier to reach what you need while continuing to support mental health awareness. ### 34. Accessible therapy sessions with a range of therapists **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Plumm?** The easy to access app is very accessible when contacting the therapist or arranging appointments. **What do you dislike about Plumm?** The videos can be quite overwhelming and hard to determine what is applicable for me. **What problems is Plumm solving and how is that benefiting you?** Time management, family and work life balance. **Official Response from Plumm:** > Thank you for your feedback! We’re glad to hear that Plumm’s app has made it easy for you to connect with your therapist and manage appointments. We understand that the videos can sometimes feel overwhelming, and we appreciate your input. It’s great to know that Plumm is helping you with time management and balancing family and work life! ### 35. Valued employee benefit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Plumm?** Great to be able to provide third party mental health and wellbeing support for our global workforce. **What do you dislike about Plumm?** It is good as an EAP service, but it's not a replacement for specific psychological needs that you would need a clinical psychologist/psychiatrist for. **What problems is Plumm solving and how is that benefiting you?** Supporting wellness & mental health **Official Response from Plumm:** > Thank you for your feedback. We’re glad Plumm is helping support the wellbeing of your global workforce, and we appreciate your note on specialist psychological needs, our aim is to complement existing support by providing accessible mental health and wellbeing resources. We’ll continue evolving our services to ensure they bring the most value to you and your team. - [View Plumm pricing details and edition comparison](https://www.g2.com/products/plumm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+15%3A08%3A42+-0500&secure%5Bsession_id%5D=3ad837c4-6ff9-4267-bb48-03f73492c58c&secure%5Btoken%5D=1da9985330efac5c5840a4fd769174238c3c25221f5bb504cb2b098d8db7271e&format=llm_user) ## Plumm Integrations - [Adzuna](https://www.g2.com/products/adzuna/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Gmail to Microsoft 365 Migration](https://www.g2.com/products/gmail-to-microsoft-365-migration/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [ManageEngine ADManager Plus](https://www.g2.com/products/manageengine-admanager-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Active Directory Certificate Services (AD CS)](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Productive](https://www.g2.com/products/productive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Totaljobs](https://www.g2.com/products/totaljobs/reviews) ## Plumm Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Platform Content** - Education - Mobile Tools - Additional Features **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Platform Basics** - Interoperability - Performance - Program Management **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Platform Additional Functionality** - Education - Services - Employee Portal **Generative AI** - AI Text Generation **Platform Data** - Visualization - Platform Search - Alerts and Notifications - Dashboard & Reporting **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Plumm Alternatives - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - 4.5/5.0 (2,257 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,093 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,543 reviews)