--- title: Paychex Reviews meta_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1724 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 1724 scale: '5' date_modified: '2026-07-10' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Paychex Reviews **Vendor:** Paychex Inc **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,724 ## About Paychex Paychex Flex® is an all-in-one HR platform built to help businesses hire, pay, manage, and retain employees all from a single interface. Designed to grow alongside your organization, Paychex Flex combines intelligent technology with flexible support to simplify the full scope of human resource management. At the core of the platform is a connected suite of payroll, HR, benefits, and workforce management tools. Paychex Flex automates routine administrative tasks from payroll processing and tax management to benefits enrollment and scheduling. The all-in-one solution utilizes AI-enabled features such as intelligent payroll automation, predictive analytics and customizable dashboards, as well as AI-supported recruiting technology. For talent management, the platform consolidates recruiting, onboarding, and employee development into one experience. This streamlines hiring workflows and supports a more engaged workforce. Workforce management tools help managers optimize schedules and allocate resources more effectively, while self-service options give employees direct access to pay information, benefits, training resources, and financial management tools. Compliance is built into the platform. Paychex Flex monitors relevant changes to federal, state, and local employment law and automatically alerts businesses to required actions. Organizations can also work with a dedicated HR professional who can interpret regulations and apply them to their specific workplace, combining automated monitoring with human guidance. Reporting and data accuracy benefit from AI, as well. The platform helps organizations identify workforce trends, interpret complex employment data, and manage their people all within a single system of record. Every Paychex Flex user has complete access to in-platform tools and flexible support options at any time. Organizations can select the level of technology and support that best suits their current needs while maintaining the flexibility to adapt as they grow. The result is a platform that adapts to your organization, whether you're managing payroll for a small team or supporting a full HR function across multiple locations. ## Paychex Pros & Cons **What users like:** - Users praise the **ease of use** of Paychex for efficiently managing new hire information and payroll. (128 reviews) - Users appreciate the **ease of payroll management** with Paychex, enjoying reliable support and accessible pay information. (86 reviews) - Users appreciate the **helpful customer support** of Paychex, enhancing their overall experience and problem-solving efficiency. (61 reviews) - Users praise the **friendly and helpful customer support** of Paychex, enhancing their overall experience with the service. (59 reviews) - Users appreciate the **ease of managing payroll and contractor payments** with Paychex, simplifying their compliance and adjustments. (58 reviews) - Users appreciate the **ease of processing payroll** , noting its convenience and responsiveness of the support team. (53 reviews) - Easy Access (35 reviews) - Easy Payroll (34 reviews) - Simple (33 reviews) - Comprehensive Features (28 reviews) **What users dislike:** - Users experience **poor customer support** with Paychex, facing long hold times and unresponsive tax department emails. (63 reviews) - Users report **billing issues** and unexpected payroll price increases, which complicate their overall experience with Paychex. (31 reviews) - Users experience **poor support services** from Paychex, often facing slow responses and unresolved issues that lead to significant losses. (27 reviews) - Users express frustration over **expensive fees and charges** that arise unexpectedly, complicating their experience with Paychex. (25 reviews) - Users find Paychex to be **not intuitive** , making it challenging to navigate and learn the system effectively. (24 reviews) - Users find Paychex to be **not user-friendly** , experiencing clunky software, customer service issues, and inconvenient features. (20 reviews) - Users face significant **technical issues** , particularly with time clocks and the outdated website affecting usability. (20 reviews) - Users express concerns over **pricing issues** , including unexpected price increases and difficulties with discount renewals. (19 reviews) - Software Bugs (19 reviews) - High Fees (18 reviews) ## Paychex Reviews ### 1. Comprehensive HR Services, but Navigation and 401(k) Updates Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Paychex?** They offer a comprehensive range of services, including integrated 401(k) administration. Their HR consulting package is particularly strong, and their technical support team is highly responsive and provides assistance promptly. **What do you dislike about Paychex?** It is difficult to find the various scattered menus here. Additionally, the response time for 401(k) services is quite slow, and the information regarding 401(k) plans is not up to date. **What problems is Paychex solving and how is that benefiting you?** 401(k) service, we could use 401(k) services in paychex **Official Response from Lexi Suarez-Bello:** > Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 2. Effortless Payroll Management with Paychex **Rating:** 5.0/5.0 stars **Reviewed by:** Darla S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Paychex?** I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created. **What do you dislike about Paychex?** I don't like the hold times when trying to reach customer service. **What problems is Paychex solving and how is that benefiting you?** I use Paychex for easy tracking of pay and deductions, keeping track of W2s, and providing audit information. It's user-friendly, provides direct customer service, and functions as a one-stop shop for payroll needs. **Official Response from Donna Di Pasquale:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 3. Easy to Use, but Payment Scheduling Needs More Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Amber T. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** I like how easy I find the system is to use. **What do you dislike about Paychex?** I dislike how I have to submit 2 days prior to running payments. I would like more flexibility without being charged extra. **What problems is Paychex solving and how is that benefiting you?** The biggest problem Paychex solves for me is taking out taxes from the checks. **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 4. Works Well for Employees, But Rep Communication Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Elizabeth G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Paychex?** I like how the app works for our employees. **What do you dislike about Paychex?** I dislike our rep never answering calls. **What problems is Paychex solving and how is that benefiting you?** They help our employees see their timecards and pay stubs. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 5. User-Friendly System, but Customer Service Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Nancy C. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Paychex?** Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started. **What do you dislike about Paychex?** Their customer service is extremely lacking. It's why I switched to proliant a few years ago and now that I'm back with Paychex I realize their customer service has only gotten worse. **What problems is Paychex solving and how is that benefiting you?** It's not. I don't get returned emails from my rep. It's very frustrating. **Official Response from Michelle Cates:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 6. Employee Ease with Time Clock **Rating:** 4.5/5.0 stars **Reviewed by:** Mandy H. | T, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Paychex?** Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support. **What do you dislike about Paychex?** Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs. **What problems is Paychex solving and how is that benefiting you?** The primary benefit of Paychex is being able to easily clock in and out of my shifts, as well as easily being able to access my time logs and tax documents each year. **Official Response from Troy Farnsworth:** > Hi Mandy, Thank you for taking the time to share your feedback. We're pleased to hear that our features are meeting your needs. If there's anything we can assist you with in the future, please don't hesitate to reach out to us at reviews@paychex.com. ### 7. Frequent Login and Punch Errors Create Extra Work for Supervisors **Rating:** 2.5/5.0 stars **Reviewed by:** Calie G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Paychex?** The ability to look at location of where employees clocks in **What do you dislike about Paychex?** The errors. Punches don't go through and it doesn't let you log in quite often which then makes more work for supervisors to fix punches **What problems is Paychex solving and how is that benefiting you?** I'm not aware of what issues they are solving **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 8. Reliable Support, Time Clock Issues Persist **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia A. **Reviewed Date:** December 04, 2025 **What do you like best about Paychex?** I really appreciate the support team at Paychex. We've had three different acquisitions this year, and the support team has been extremely great in helping us implement Paychex for each new facility we've acquired. Their support is nonstop; they've seen us through the first payroll of every facility to ensure everything is running smoothly. We have weekly calls with them, and their hands-on support is really appreciated. **What do you dislike about Paychex?** The time clocks. I think our biggest issue is time clocks. A lot of times, they just don't work properly. We have experienced a lot of camera issues with the time clock that we're using, where they kinda just fail and, decide to stop working. So I think that would be a big area of improvement for us. **What problems is Paychex solving and how is that benefiting you?** Paychex helps us track time and attendance, meal break penalties, overtime, and double time. It ensures accurate employee payouts and defends against PAGA claims. It also tracks employee personal information. **Official Response from Donna Di Pasquale:** > Good afternoon, Felicia. Thank you so much for the 5-star rating and your positive feedback. We truly appreciate your kind words and will be sure to pass along your comments about the timeclocks to the relevant team. Thanks again for taking the time to share your experience with us. ### 9. Confident, Reliable Payroll Processing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** Having the confidence that my payroll is processed properly. **What do you dislike about Paychex?** When we run into glitches between platforms, it disrupts our workflow and affects the overall flow of our processes. **What problems is Paychex solving and how is that benefiting you?** The updated onboarding has saved us time in our new-hire process and made bringing people on board a bit smoother. **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 10. Integration Issues Make Paychex a Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Erin W. **Reviewed Date:** December 08, 2025 **What do you like best about Paychex?** Nothing **What do you dislike about Paychex?** I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex treated withdrawals of pretax and Roth contributions as taxable. The integration between payroll and time & attendance modules is minimal; managers and employment status must be set separately in each. During open enrollment, Paychex prematurely starts HSA employer contributions despite the benefits year not beginning, causing issues for employees switching plans. The Flock module managing benefits doesn't communicate with the PBA module for FSAs and HSAs, lacking necessary checks when transitioning between health plans. The initial setup was tough due to having different contacts for each module, and they failed to set up our COBRA properly as discussed. **What problems is Paychex solving and how is that benefiting you?** Paychex doesn't solve problems and instead creates them, especially with 401(k) and integration issues between modules like payroll and time & attendance. **Official Response from Michelle Cates:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 11. Paychex was amazing helping with ERC **Rating:** 5.0/5.0 stars **Reviewed by:** Heath D. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Paychex?** During the Covid 19 pandemic, Paychex kept up with the new laws and helped my company stay aflote. They helped with PPP funding sources that would actually work with our compnay. They also held webinars where they explained how we could use both ERC and PPP funds together. They were able to help keep my company alive. They are great. The only bad thing is they offend have high turn over. **What do you dislike about Paychex?** They have expertise in so many areas, but it always feels that when they want to educate you, they are only doing it to sell you a new product, rather than doing it because you are a current client. - same as my last review. The only bad thing is they offend have high turn over. **Recommendations to others considering Paychex:** It's an excellent payroll service! I highly recommend them. **What problems is Paychex solving and how is that benefiting you?** They helped keep my company alive, helping me understand and use all of the government covid19 support. They were able to help get me $750,000 in covid support over the two years. (2020 & 2021) **Official Response from Candice Williams:** > Hello. I am glad that you were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com. ### 12. Complete Services for Small Businesses with Responsive Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paychex?** Completeness of all of the services they provide - particularly to a small business. Can always get the account rep on the phone or responding to an email. **What do you dislike about Paychex?** Having to renew yearly the processing service discount that. they offer our business. The discounting should remain in effect and not have to be renewed. **What problems is Paychex solving and how is that benefiting you?** Managing payroll documentation for tax authorities. **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 13. Easy to Use with Helpful Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Paychex?** It is very easy to use and access. The integrations are helpful. **What do you dislike about Paychex?** Sometimes it is hard to get in touch with your associate **What problems is Paychex solving and how is that benefiting you?** It has helped me to be able to do our payroll quickly and easily. **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 14. Effortless Payroll with Challenges in Support Access **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Property Manager, Commercial Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Paychex?** I love how easy Paychex is to use and navigate for reviewing my paystubs or W2. The platform makes it easy to pull up my W2 and print it out when I do my annual taxes. It's very easy to use and find the necessary documents without hassle. **What do you dislike about Paychex?** reaching their customer service is hard **What problems is Paychex solving and how is that benefiting you?** Paychex simplifies finding my pay amount and tax documents, and I can easily navigate my paystubs and W2s, making taxes easier. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 15. Great for Vacation Tracking, Needs Better Customer Support **Rating:** 1.5/5.0 stars **Reviewed by:** Kelly G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** I like tracking vacation in Paychex. The requesting of days off works very well. **What do you dislike about Paychex?** The customer service and setting up payroll correctly. Customer service seemed to enter things incorrectly frequently. They were not very helpful in setting up our payroll. **What problems is Paychex solving and how is that benefiting you?** n/a **Official Response from Michelle Van Ornum:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 16. All-in-One HR and Payroll, but Billing Transparency Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** The ability to administer time and attendance, payroll, and several HR benefits in one consolidated place. **What do you dislike about Paychex?** That sometimes I dont know what the charges are that hit our business account. We dont always get an invoice for some of the charges, or they dont match our tax liabilities report. **What problems is Paychex solving and how is that benefiting you?** It helped us create our first-ever employee handbook, to be compliant for employees across 9 different states. **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 17. User-Friendly Payroll Solution with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Lexie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** I find Paychex user-friendly, which saves me time and allows me to navigate on my own. I also appreciate the employee training feature. The setup was very easy, making it convenient to get started. **What do you dislike about Paychex?** N/A **What problems is Paychex solving and how is that benefiting you?** I use Paychex to easily apply taxes, manage contributions, and handle PTO. It's user-friendly, saving time and letting me navigate on my own, plus it offers helpful employee training. **Official Response from Troy Farnsworth:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 18. User-Friendly and Easy for New Hires to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** I love how user-friendly it is, and how easily new hires are able to navigate it. **What do you dislike about Paychex?** The updates keep changing how we’re used to doing things. For example, the new time cards aren’t as good as the old ones, and every time I’m in Time and Attendance I have to switch back to the old timecards. **What problems is Paychex solving and how is that benefiting you?** Paychex has made filing taxes a breeze as they take care of all the filings for me now **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 19. Paychex Flex Professional and Reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Gladys M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Paychex?** I was disappointed that they were unable to negotiate a better healthcare rate for us to stay with the PEO product. **What do you dislike about Paychex?** They need to offer more competitive healthcare rates **What problems is Paychex solving and how is that benefiting you?** It appears that the retirement services aspect is more user friendly **Official Response from Jill Sexton:** > Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com. ### 20. Easy to Get Started, Fair Pricing, and Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Paychex?** Easy to get started, reasonably priced, and the service is good. **What do you dislike about Paychex?** I haven’t run into any issues so far that I’d consider a “dislike.” **What problems is Paychex solving and how is that benefiting you?** They make sure my employees get paid on time. **Official Response from Lexi Suarez-Bello:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 21. Smooth, Hassle-Free Payroll for Consistent Pay Periods **Rating:** 4.0/5.0 stars **Reviewed by:** M A. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Paychex?** Ease of getting through payroll without issues as our payroll tends to be same from pay period to pay period **What do you dislike about Paychex?** Sometimes when I need to modify payroll, it may take two or more sessions with out of country agents to accomplish what I need. **What problems is Paychex solving and how is that benefiting you?** My time is valuable and when I can order payroll in less than two minutes - thats great! **Official Response from Troy Farnsworth:** > Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. ### 22. Intuitive program constantly evolving **Rating:** 4.0/5.0 stars **Reviewed by:** Melanda D. | Commissions Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Paychex?** Theres a lot more to the program than when my previous review was done but I continue to use it the same as my needs have not changed. **What do you dislike about Paychex?** It can still be a little cumbersome but now it's because of new features that I haven't gotten the hang of. **What problems is Paychex solving and how is that benefiting you?** I used to have to do payroll manually in excel and google sheets there were too many mistakes being made as well as inaccurate information causing issues. **Official Response from Lexi Suarez-Bello:** > Thank you for your review. If there is anything we can do to improve your experience please reach out to us at reviews@paychex.com and let us know. ### 23. Easy, Straightforward Tracking for PTO, Benefits, and Pay Stubs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Paychex?** It's easy to track my PTO, benefits, pay, and payment stubs. The interface is very easy to use and read. **What do you dislike about Paychex?** Nothing! It's incredibly straightforward and easy to use **What problems is Paychex solving and how is that benefiting you?** It allows me to easily request time off, track my pay over time, and download documents for taxes or other purposes. **Official Response from Jill Sexton:** > Hello. Thank you for your positive review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 24. Regret Switching to Paychex: Poor Support, High Turnover, and Costly Mistakes **Rating:** 0.0/5.0 stars **Reviewed by:** Carla J. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Paychex?** Smooth talking sales people. Don't be fooled to switch over - they don't live up to the hype. **What do you dislike about Paychex?** We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected. Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true. The Tax Dept conveniently doesn't have a phone number to call. They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution". I forwarded the tax dept emails and they bounced back. Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity. Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it. Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball. BEWARE! **What problems is Paychex solving and how is that benefiting you?** Paychex doesn't solve problems but creates them. When they say a problem is solved - it isn't. I have been dealing with them paying my payroll taxes incorrectly for 14 months now. Noone is accountable. HIGH turn over. Good luck! **Official Response from Lexi Suarez-Bello:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 25. Easy to Manage and Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Lizette H. | Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Paychex?** Paychex was easy to manage and navigate. **What do you dislike about Paychex?** There are times when there are system issues that prevent log ins which interferes with the ability to clock in or out. **What problems is Paychex solving and how is that benefiting you?** Paychex keeps track of time worked as well as my PTO and paystubs benefits me because its easy to access and view. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 26. Easy to Use with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Holly C. | Human Resource, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Paychex?** how easy it is to use and the customer service **What do you dislike about Paychex?** some of the things have to be done by myself and can be confusing **What problems is Paychex solving and how is that benefiting you?** time and attendance and hiring modules **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 27. Automated Tax Filing and Insightful Reporting That Keeps Us on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Paychex?** User-level dashboard with business requirement reporting, enabling timely and automated employee tax return filing. **What do you dislike about Paychex?** It’s slightly costly, and the support response time could be better. Also, the continuous changes in the dedicated support manager make it harder to maintain consistency. **What problems is Paychex solving and how is that benefiting you?** I use it for payroll processing & reporting taxes across regions, and I’m also looking to enhance our I-9 reporting. **Official Response from Kaitlin George:** > Thank you for sharing your experience with Paychex. It’s great to hear that you value the user-level dashboard and business requirement reporting for efficient, automated employee tax filing. Your feedback is important, and we will ensure it is shared with our team. Please don't hesitate to email us at reviews@paychex.com if we can be of further support in the future. Thank you for your review. ### 28. Great Communication That Helps Me Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Paychex?** Communication is good to help me navigate **What do you dislike about Paychex?** So far I don’t have any negative experience **What problems is Paychex solving and how is that benefiting you?** I now have an easy way to do our company payroll **Official Response from Jill Sexton:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 29. Paychex Makes Payroll Easy for Our Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah M. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Paychex?** Paychex has been a great payroll company for our small business! **What do you dislike about Paychex?** It takes some time to learn, but once you catch on its great! **What problems is Paychex solving and how is that benefiting you?** Tracking employees and managing payroll has never been easier! **Official Response from Kaitlin George:** > Thank you for your feedback! We're thrilled to hear that Paychex has been a valuable partner for your small business. We understand that there can be a learning curve, and we're pleased to know that once familiar, it meets your needs effectively. We're glad our platform has simplified tracking employees and managing payroll for you. Your insights are appreciated. Please email us at reviews@paychex.com if we can provide further support. ### 30. Easy Employee Direct Deposit Payments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Paychex?** easy to pay employees with direct deposit. **What do you dislike about Paychex?** it is really hard to get a live agent on the phone sometimes **What problems is Paychex solving and how is that benefiting you?** I have to run payroll anyway, but Paychex makes the process easier than our old system. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 31. Customizable Reports and Flexible Payroll Make HR Management a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Paychex?** I like the customization report that he can produce for analytical HR. Dedicated service to member who is willing to help us on payroll processing even at last minute. The fact that payroll can be submitted the day before the payday is convenient instead of submitting it two days prior. Have some more flexibility. **What do you dislike about Paychex?** Platform homepage, and the view of time car are inconvenience. Hope we can have a one page overview of employment, personal, and other sections all at once instead of going into one layer of button and try to find the menu. **What problems is Paychex solving and how is that benefiting you?** I heard that Pahex will combine Paycor and Paychex Flex. I hope by combining there’s no discrepancy between time and attendance and payroll. Also we hope the menu options are easier to navigate. **Official Response from Donna Di Pasquale:** > Good evening, Thanks for the 4 Stars. We appreciate your feedback. We will pass along the suggestions and feedback for Paychex and Paycor. ### 32. Great UI and Integrations That Boost Team Management Confidence **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Paychex?** The user interface and integrations are very good. The way you can manage the program gives me confidence and really helps when it comes to managing my team. **What do you dislike about Paychex?** It is a little more complicated to use and not as user friendly. **What problems is Paychex solving and how is that benefiting you?** Customer support calls seems to get passed around the departments instead of deal with the issue quickly and Outsourcing. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 33. Easy Weekly Payroll, Reporting Needs More Excel Options **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Paychex?** My Payroll is easy to process each week. **What do you dislike about Paychex?** The reporting could be better and more excel **What problems is Paychex solving and how is that benefiting you?** Reporting is limited and most are in PDF not in excel **Official Response from Lexi Suarez-Bello:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 34. Not for everyone. **Rating:** 3.5/5.0 stars **Reviewed by:** Carol A. | Pres/CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Paychex?** They take care of paying payroll taxes, offer benefits and have customizable reports. **What do you dislike about Paychex?** Expensive, too many survey requests. A bit deceptive about plans. **What problems is Paychex solving and how is that benefiting you?** None. I cancelled contract. **Official Response from Troy Farnsworth:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 35. Great Payroll Reporting, But Support Is Split Across Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Paychex?** reporting. the standard payroll reports are great. **What do you dislike about Paychex?** multiple areas for support. 1 for payroll, 1 for time & attendance, etc. **What problems is Paychex solving and how is that benefiting you?** payroll reports by department. hours for budgeting. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 36. Keeps Our Team on Track and Compliant **Rating:** 5.0/5.0 stars **Reviewed by:** April C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Paychex?** Paychex takes a lot of the stress out of managing payroll and HR tasks. It’s convenient, reliable, and helps us stay on top of things like tax filings, employee onboarding, and time tracking. It’s nice having everything in one place, especially for a small team like ours. **What do you dislike about Paychex?** There are a few areas where the platform could be more intuitive. Some features take a bit of time to learn or feel a little clunky at first. Occasionally, navigating between sections isn’t as smooth as we’d like. But overall, it still gets the job done. **What problems is Paychex solving and how is that benefiting you?** Paychex helps us handle payroll, HR, and compliance tasks more efficiently. As a small business, we don’t have a dedicated HR department, so having a platform that automates and organizes those responsibilities is a big help. It saves us time, reduces errors, and gives us peace of mind knowing things are being handled correctly. **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 37. We have used Paychex for the last 8 years **Rating:** 5.0/5.0 stars **Reviewed by:** susan A. | bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Paychex?** Paychex provides a user-friendly website for payroll entry. Additionally, the process of adding new employees to the system is straightforward. They manage our tax filings and reporting, facilitate direct deposits for employees, and provide employee benefits beyond what the employer offers. The software is available online, eliminating the need for downloads and installations, which simplifies the implementation process. They also feature a chat option for customer support, allowing for immediate assistance rather than waiting for an email response. We utilize Paychex for bi-weekly payroll processing, obtaining our W-2 forms and payroll reports. The entire setup process was seamless and easily integrated into our existing procedures. I highly recommend Paychex to anyone responsible for payroll. **What do you dislike about Paychex?** The only thing I dislike about Paychex is it is kind of pricey. And for questions they cannot answer through the chat feature requires an email response which can take 24 hours for a response. **What problems is Paychex solving and how is that benefiting you?** Paychex handles all of our tax filings. We have mulitiple state filings that need to be handled and they do all of it. This makes sure we are in compliance with the payroll taxes. Saves us time since they handle the direct deposits for our employees. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 38. Helpful Payroll/HR, But Support Responsiveness Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Paychex?** All in one payroll/HR in one place Saves time by automating taxes and admin tasks Helpful support teams when they respond Good benefits options for small businesses Decent work-life balance for employees **What do you dislike about Paychex?** Poor customer service (hard to reach, slow responses, unhelpful reps) Errors in payroll/taxes that take a long time to fix Unexpected fees or high cost Communication issues (multiple reps, no clear contact person) Decline in service quality over time / high staff turnover **What problems is Paychex solving and how is that benefiting you?** Payroll headaches Tax and compliance risks Time consuming HR tasks Employee benefits management Cash flow issues **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 39. Exceptional Attention to Detail and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Falgun S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** Provide attention to details and flexible **What do you dislike about Paychex?** Nothing to be dislike. They are the best. **What problems is Paychex solving and how is that benefiting you?** They provide excellent paychex services **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 40. Good service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2019 **What do you like best about Paychex?** The site is user-friendly , and my current account representative is prompt in responding to my emails **What do you dislike about Paychex?** Whenever I call, I am put on a long hold, and their tax department does not respond to emails promptly **What problems is Paychex solving and how is that benefiting you?** None at this moment that I am aware of **Official Response from Jenna Kempie:** > Thank you for taking the time to provide this review and feedback. Have a great day! ### 41. I recommend you explore other options **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Paychex?** They are able to accomplish payroll, but often with difficulty. **What do you dislike about Paychex?** Their "Paychex Perks" is completely SPAM. We are paying for payroll service and they are using employee information to send them predatory lending advertisements! Despite repeated requests to opt-out, we are still being spammed 6 months after our initial opt-out request! **What problems is Paychex solving and how is that benefiting you?** none **Official Response from Michelle Van Ornum:** > We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.  ### 42. Endless 401(k) Corrections Overshadow Otherwise Flexible Deductions **Rating:** 2.0/5.0 stars **Reviewed by:** Tyler T. | HR/Payroll and Employee Benefits Admin., Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Paychex?** The amount of deductions i could create is good. **What do you dislike about Paychex?** We are going back and forth with correcting 401k information for over 3 months. **What problems is Paychex solving and how is that benefiting you?** none at the moment we discontinued our plan with paychex. **Official Response from Kaitlin George:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues. ### 43. I love Paychex Flex! It's like having my own financial advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Karrie C. | Sales Development Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Paychex?** Paychex flex helps me manage my finances and retirement plan. They offer so many great tools that help me achieve my financial goals. Budgeting tools and financial coaching have been a great help. The marketplace offers voluntary benefits like pet insurance, auto and home insurance. It really is the best out there without a doubt. **What do you dislike about Paychex?** I can think of anything that needs improvement. They are constantly improving the platform. **What problems is Paychex solving and how is that benefiting you?** All of my information is in one place I never have to worry about losing finanical paperwork. I can access all my tax forms and benefits information without having to depend on HR, Manage my 401K and retirement. I like that I can see how much vacation time and sick days I have left. **Official Response from Shelly Bernt:** > Hello, Karrie, Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 44. Transition from Paychex to ADP **Rating:** 3.5/5.0 stars **Reviewed by:** Carla J. | Chief People Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Paychex?** What i liked best about Paychex is the HR services. The HR specialist build a relationship with the client, and meet with them once a month. In the initial meeting they discuss the clients greatest needs and prioritize those areas of HR. Then during the monthly meetings dicuss how they can resolve the areas of HR. Best practices are discussed, and HR white sheets are provided; or they may even introduce you to a specialist who will assist with resolving the issue. **What do you dislike about Paychex?** The tug of war, to say, during implementation between managment; our policies and the amount of work they needed to provide during implementation. Even to the point of trying to send us to another less productive area of the organization. In essence telling us that they did not want to work with us. The other factor outside of HR and the implementation team not working cohesively, our management team hated their time and attendance system. **What problems is Paychex solving and how is that benefiting you?** We no longer utilize Paychex for our HR and/or payroll needs. We only use them currently for the background check referral they provided. **Official Response from Donna Di Pasquale:** > Good afternoon Carla, Thank you for your 3 1/2-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Thank you   ### 45. User-Friendly Platform with an Easy-to-Use New Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | Director of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Paychex?** User friendly platform. New dashboard is easy to use **What do you dislike about Paychex?** Consistent switch out of representatives **What problems is Paychex solving and how is that benefiting you?** Hr solutions. State tax filing **Official Response from Jill Sexton:** > Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 46. Paychex is easy to run payroll and excellent for GL mapping integration with account software! **Rating:** 2.5/5.0 stars **Reviewed by:** Shannon D. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Paychex?** The reporting and GL mapping capabilities were superior to our current payroll vendor. I used Paychex weekly to run our company payroll for both our salaried and hourly employees. The interface was intuitive and easy to use. Setting up the GL Mappings and integrating with our accounting software did take some testing but ended up working out fabulously. **What do you dislike about Paychex?** The customer support was severely lacking. Our dedicated account representative was OOO anytime we called for help over a 2.5 month timespan. There was also a huge disconnect between the issues we were having and being able to locate someone within Paychex that could actually help us. Most times I called in for assistance or clarification, I was transferred no less than 4 times before getting to a representative that could assist with the reason I'd been calling. **What problems is Paychex solving and how is that benefiting you?** Paychex has been working towards improving their customer service experience and we do appreciate it. Recently, I have had to work closely with their Retirement Services team to manage our 401K and some of the representatives I was in touch with were incredibly knowledgeable and easy to work with. **Official Response from Troy Farnsworth:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 47. Extremely expensive, bloated website **Rating:** 0.0/5.0 stars **Reviewed by:** Jody C. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Paychex?** The best aspect of my experience with Paychex was my account manager, whom I could email for personalized, tailored support. Other than that I have nothing good to say. **What do you dislike about Paychex?** Extremely expensive; more than double the cost of other payroll service because they billed every pay period instead of every month. Outdated, bloated website where it was impossible to ever find what I needed, despite having zillions of options. The 401(k) management was the worst aspect; most difficult to deal with and hardest to switch. Paychex was expensive, not pleasant to use, and onerous to leave. I have used a total of 6 payroll providers in my career and to me, Paychex was the worst. **What problems is Paychex solving and how is that benefiting you?** My business used it for payroll for at least four years. Transferring away from it was somewhat difficult and expensive but 100% worth it. I would never use Paychex again, to the extent that I wouldn't even want to take a payroll-related job if I knew the company used Paychex. **Official Response from Jill Sexton:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 48. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Paychex?** Your screens are easy to review and look nice **What do you dislike about Paychex?** The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking. **What problems is Paychex solving and how is that benefiting you?** Payroll soup to nuts is done through Paychex alleviates any manual calculation and state and federal reporting. **Official Response from Lexi Suarez-Bello:** > We sincerely appreciate you taking the time to share your valuable feedback with us. It is gratifying to know that you found Paychex's interface to be user-friendly and intuitive. Your insights are important to us as we strive to enhance our services continually. Should you require any assistance or have further comments in the future, please do not hesitate to reach out to us at reviews@paychex.com. Your satisfaction is our priority, and we are here to support you. ### 49. Easy Hour Template Uploads, But Frequent Rep Changes Can Be Frustrating **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Paychex?** The thing I like best is that I can upload a template into Paychex for the employee hours. **What do you dislike about Paychex?** I dislike that they change my Paychex flex representative often. That is frustrating. **What problems is Paychex solving and how is that benefiting you?** Paychex is assisting our company in updating our handbook. It is very needed and I appreciate the help. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. I'm pleased to hear that you found the ability to upload templates into Paychex Flex to be a valuable feature and that you received assistance when needed. If you require any further support or have questions in the future, please don't hesitate to reach out to us at reviews@paychex.com. We are always here to help. ### 50. Highly Customizable HR Solution with Minor Training Gaps **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge M. **Reviewed Date:** December 23, 2025 **What do you like best about Paychex?** I like how customizable Paychex is, especially from the dashboard to the custom reports. If I can't find what I'm looking for, I can simply reach out to my dedicated account representative, and they will help me create a report. **What do you dislike about Paychex?** I believe their training modules can be improved. Some of their modules differ from in depth, interactive videos to a one page info sheet. I wish there was some consistency across the functionality of those trainings along with being able to offer them in Spanish. **What problems is Paychex solving and how is that benefiting you?** Paychex solves various business needs like leave tracking, automatic benefits deductions, time card keeping, HR training, and easy onboarding. **Official Response from Kaitlin George:** > Thank you for your detailed feedback on Paychex. It's great to hear that you find the platform highly customizable, especially with its dashboard and custom reporting features. We appreciate your suggestion regarding the consistency and language options for our training modules, and we'll certainly share this with our team to explore potential improvements. We're glad to hear that Paychex meets several of your business needs effectively. Thank you for your valuable insights! ## Paychex Discussions - [What services does Paychex offer?](https://www.g2.com/discussions/what-services-does-paychex-offer) - 1 comment, 2 upvotes - [What is the difference between Paychex and Paychex Flex?](https://www.g2.com/discussions/what-is-the-difference-between-paychex-and-paychex-flex) - 1 comment, 2 upvotes - [Does Paychex offer PEO services?](https://www.g2.com/discussions/does-paychex-offer-peo-services) - 1 comment, 1 upvote - [What is Paychex Flex?](https://www.g2.com/discussions/what-is-paychex-flex) - 1 comment, 1 upvote - [Is Paychex Flex easy to use?](https://www.g2.com/discussions/is-paychex-flex-easy-to-use) - 1 comment, 1 upvote - [View Paychex pricing details and edition comparison](https://www.g2.com/products/paychex/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+12%3A38%3A18+-0500&secure%5Bsession_id%5D=fc251260-a690-44b5-9e8b-021961018fc5&secure%5Btoken%5D=5564529be05031d384d33cba60b7fee8d97af2b3ac55f86698063bca2724b95d&format=llm_user) ## Paychex Integrations - [AccountMate](https://www.g2.com/products/accountmate/reviews) - [Attendance on Demand](https://www.g2.com/products/attendance-on-demand/reviews) - [BackgroundChecks.com](https://www.g2.com/products/backgroundchecks-com/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [Deltek Costpoint](https://www.g2.com/products/deltek-costpoint/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Payactiv](https://www.g2.com/products/payactiv/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Paychex Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Internationalization - Security **Basics** - Reporting - Interoperability - Performance **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Platform Basics** - Interoperability - Performance - Self-service - Automation **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Adaptive Learning - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Travel Management** - Advanced Integrations **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Platform** - Tools - Management - Access **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Functionality** - Customizability - Mobility **Additional Functionality** - Dashboard - Cloud - Mobility **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Platform Data** - Platform Search - Dashboard - Alerts and Notifications - Analytics **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Data** - Reporting - Alerts and Notifications - Platform Search - Visualization **Content** - Automation - File Sharing **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Platform Functionality** - Dashboard - Talent Management - Diversity - Add-on - Talent Acquisition - Proctoring - Assessments **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Generative AI** - AI Text Generation - AI Image-to-Text **Client Invoicing** - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Talent Intelligence** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making **AI Investigation and Verification - Background Check** - Verification **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Paychex Alternatives - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,281 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,540 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,592 reviews)