Paubox Reviews & Product Details

Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk.

Seller

Paubox

Discussions

Paubox Community

Languages Supported

English

Product Description

Paubox is an easy way to send and receive HIPAA compliant email.

Overview by

Rick Kuwahara (COO at Paubox)

Pricing

Pricing provided by Paubox.

Paubox Email Suite Standard

Starting at $29.00

5 Users Per Month

Paubox Email Suite Plus

Starting at $59.00

5 Users Per Month

View More Pricing Information

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Paubox Integrations

(4)

Integration information sourced from real user reviews.

Paubox Media

Paubox works seamlessly on any device with your favorite email apps. No proprietary app to download and use for both senders and recipients.

G2 reviews are authentic and verified.

Here's how.

Lydia A.

I am a therapist who also owns and operates my private practice.

Small-Business (50 or fewer emp.)

12/1/2025

"Paubox Brings Peace of Mind to Mental Healthcare Company"

5/5

What do you like best about Paubox?

As the founder, owner, and operator of a mental health counseling private practice, ensuring HIPAA compliance in all communications with clients and other professionals is absolutely vital. What I value most about Paubox is its automatic email encryption, which works seamlessly with Google Workspace. I also appreciate the peace of mind that comes from knowing it is HITRUST certified, meeting comprehensive and secure privacy standards. The representative who helped me set up my Paubox account was extremely helpful, patiently answering all my questions and providing clear, detailed explanations. Additionally, I find Paubox to be very user-friendly with clear stats in my account. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I can't think of anything that I dislike about Paubox; it meets all my company's needs. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

As a healthcare company, we are required to maintain HIPAA compliance, and failing to do so can lead to serious issues such as unauthorized access to sensitive information, data leaks, and a loss of trust. There are also significant risks of fines and legal consequences for non-compliance. Using Paubox gives me confidence that all our communications are handled with the utmost safety and security. Review collected by and hosted on G2.com.

Carla K.

Marriage and Family Therapist

Small-Business (50 or fewer emp.)

3/9/2023

"Seamless"

5/5

What do you like best about Paubox?

I have had to manage the dreaded username/password frustration every time a client checks their email and can't remember or figure out how to read the email I sent through other encrypted services. Before Paubox, it tripled my workload as I'm spending my time as a stand in IT person teaching people how to read the email I just sent. Paubox has been seamless and have had zero issues with clients getting their emails. It's been worth every penny just getting my time back. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Nothing, everything has been seamless. I guess my only complimant would be that I would love it to be a little more affordable upfront however with the promotions they offer it's worth every penny. Review collected by and hosted on G2.com.

Gretchen M.

Licensed Clinical Social Worker; Private Practice Owner

Small-Business (50 or fewer emp.)

3/9/2023

"Peace of Mind for My Private Practice"

5/5

What do you like best about Paubox?

Updated review (November 2025) I’m still so happy with my decision to use Paubox—two years later, it continues to be one of the most reliable and worthwhile services I have for my psychotherapy practice. The peace of mind it provides is invaluable. I feel completely confident that my communication with clients is secure, and the ease of use means I never have to think about it. It just works in the background and keeps PHI protected without adding extra steps for me or my clients.

Paubox has also added some amazing new features to support marketing campaigns, which has been an unexpected but incredibly useful bonus. And as always, the customer service remains top-notch—responsive, knowledgeable, and genuinely supportive.

I continue to be 100% happy and excited to recommend Paubox to my colleagues.

Original review (March 2023) I needed an add-on service to ensure end-to-end encryption for my psychotherapy private practice emails. I read lots of reviews of available options before deciding on Paubox. I'm 100% happy with my decision. The customer care team quickly responded, answered all of my questions, and helped get everything set up right away. I feel confident that PHI is protected and love that there are no additional accounts or sign-ons needed for my clients or me. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I can't think of a single thing that I dislike. Review collected by and hosted on G2.com.

Caprice B.

Therapist

Small-Business (50 or fewer emp.)

11/18/2025

"Exceptional Security and Support for PHI Emails"

5/5

What do you like best about Paubox?

I like the additional security Paubox provides when it comes to sending emails with PHI. It provides another layer of safety. I really appreciated the attentive customer support during the 14 day trial from Lisa and Shane. It was a pleasant surprise! Lastly, I'm excited to take advantage of Paubox forms and am happy that it is part of my current subscription. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I haven't used Paubox long enough to say there is something I dislike. The cost of using Paubox is fair and there are discounts available, but one potential downside would be if you don't use your email very much. Are you getting your money's worth out of it? Review collected by and hosted on G2.com.

Erin M.

Licensed Professional Counselor

Small-Business (50 or fewer emp.)

11/4/2025

"Effortless, Worry-Free HIPAA Email—Seamless Setup and Outstanding Support"

5/5

What do you like best about Paubox?

I absolutely LOVE how easy this is to use! I was feeling really overwhelmed while searching for a HIPAA-compliant email solution that offered encryption, so I’m incredibly grateful I found this. There’s no need for me or my recipients to log in anywhere, which is a huge advantage. Honestly, I don’t even fully understand how encryption works, but from the very beginning, I received support to ensure my account was set up correctly. I was able to connect it to my email and domain without any problems, and they helped me take care of things I didn’t even realize I needed. Now, I can use my email every day without any worries or complications, and it truly couldn’t be easier! Review collected by and hosted on G2.com.

What do you dislike about Paubox?

So far I haven't found anything to dislike about Paubox - it was seamlessly integrated into my email and has worked like a charm. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

As a therapist, I understood the importance of having a HIPAA-compliant email system, and I knew that simply signing a BAA with Google was not sufficient. I explored several alternatives, but this option was by far the simplest. Now, I have HIPAA-compliant, encrypted email without any hassle. I truly appreciate how much time I saved by not having to navigate a complicated setup, and for that, I am grateful. Review collected by and hosted on G2.com.

Krystal G.

Owner/Therapist

Small-Business (50 or fewer emp.)

3/26/2022

"Even after several years, Paubox continues to deliver the reliability and security I depend on."

5/5

What do you like best about Paubox?

Paubox has been a wonderful addition to my website. It keeps everything secure without making things complicated, which I really appreciate. The HIPAA-compliant encryption gives me peace of mind, and the setup was surprisingly easy.

Their customer support is great—quick, friendly, and helpful. Overall, Paubox makes my website feel more professional and trustworthy, and I’m genuinely glad I chose it. I’d happily recommend it to anyone who needs a simple, reliable security solution. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I am very happy with Paubox and can't think of any improvements. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox includes more features than other email platforms I have researched which provides me with additional security. Paubox allows me to send every email HIPPA-compliant without worry. I am mental health counselor so I need my emails to be extremely protected and confidential. Paubox is the perfect solution for this. Review collected by and hosted on G2.com.

Roxann S.

Practice owner/clinician

Small-Business (50 or fewer emp.)

3/22/2024

"Continued Peace of Mind for My Clients and My Practice"

5/5

What do you like best about Paubox?

HIPAA-compliant

Security

Customer Support Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Nothing comes to mind at this time. I'm happy. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

As a mental health practitioner, privacy and security mean everything to my patients and me. HIPAA compliance is a term we hear constantly in this industry, but it's often hard to know what it means without dissecting pages of dense documents. Although I try to minimize what I share and how with clients, it is all too easy to send an email and then suddenly realize it contained personal health information (PHI) and actually constitutes a HIPAA breach. Paubox helps mitigate these worries, and after multiple years as a customer, I feel I can trust that my email is safe and secure without a lot of additional steps. Let's face it - we're all busy. We have just a few moments to send a quick email or response before the next client. With Paubox, I don't have to remember to take any additional steps to ensure it is protecting every email I send. And although the initial setup threw me for a tiny loop, the support staff at Paubox was amazing and helpful, and very communicative when I needed a little support to ensure all was smooth. I appreciated the speed with which concerns were addressed and the professionalism of those helping me. I am excited for the future with Paubox, too, as exciting developments have expanded my ability to text securely with clients using the same company that I already entrust to protect my communication. As a customer of going on three years, I trust and enjoy working with this company. Review collected by and hosted on G2.com.

Kourtney D.

LMFT

Small-Business (50 or fewer emp.)

10/16/2025

"Seamless Google Workspace Integration, Quick Support for Setup Issues"

5/5

What do you like best about Paubox?

It integrates with my Google Workspace seamlessly and does not require additional apps for myself or clients to log into. They provided excellent excellent customer service support during onboarding, which ensured my business experience no lapse in communications. Shoutout to Lisa Mai! Review collected by and hosted on G2.com.

What do you dislike about Paubox?

It was a little more complicated than I thought it would be to set up, and I am fairly savvy with computers. However, they set me up with a dedicated onboarding specialist who reviewed my account and the errors it was throwing, she provided very detailed instrutions specific to my domain owner, and it was solved in less than 1 minute. So really, it turned out well in the end. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

I originally purchased a Google Domain (which was bought by Squarespace). I maintain my Google Workspace email, which is not technically HIPAA compliant, so I needed a solution. So many that are available to therapists require yet another login. As a EHR-based clinician, my clients and I have enough systems to log into as it is. This ensure it's seamless on both sides. No addition logins, passwords, or hoops to jump through. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

10/1/2025

"Paubox is the BEST security solution that we use - bar none!"

5/5

What do you like best about Paubox?

Easy to use, great support, dashboards and reporting are very user friendly, it hits the trifecta of what a great application should be. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I have not found much that I dislike about it. It is affordable, flexible and easy to use, nothing really to dislike. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox monitors my inbound emails and filters it better than Microsoft. It does such a better job that we turned off the automatic Microsoft 365 filter and just use Paubox, period. On outbound security, it encrypts every email, so I do not have to worry if my users "remembered" to put a magic word in the email so it would get encrypted, they are just ALL encrypted, that is the best security and compliance. Also, my clients love it, because my email conversations with a client are encrypted and they do not have to go log into some web system to get the email message, the encrypted message is delivered right into their inbox and with confidence from the Paubox footer tagging. Review collected by and hosted on G2.com.

Ashleigh J.

Psychotherapist

Small-Business (50 or fewer emp.)

10/17/2025

"Outstanding Support and Seamless Email Security Integration with Paubox"

5/5

What do you like best about Paubox?

Paubox has been extremely responsive whenever I needed assistance. When I had trouble figuring out how to integrate Paubox with my domain, their team promptly answered both my call and email, helped me resolve the issue quickly, and even followed up afterward to check if I needed any further support. I was genuinely impressed by their service. Adding Paubox to my email was a smooth process, and now my recipients can easily see that my emails are secure without having to go through any extra steps to read my messages. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

So far, I have nothing negative to report. My experience has been positive overall. If i had to choose one thing, it would be that when i asked to verify pricing on my invoice, my question via email went unanswered. Review collected by and hosted on G2.com.