Papaya Global Reviews & Product Details

Papaya makes global payroll and workforce payments feel manageable. The platform brings multi-country payroll, compliance visibility, and consolidated reporting into one place, which saves time and reduces operational risk. Onboarding and country rollouts are structured, and the team is responsive when you hit edge cases. Overall it’s a strong partner for scaling internationally. Review collected by and hosted on G2.com.

Nothing to dislike. I am happy with the solution. Review collected by and hosted on G2.com.

I really enjoy working with the Papaya Global team. They are extremely supportive and always open to arranging meetings with the in-country team to discuss upcoming changes, which helps me better understand what’s required of me. I appreciate having a dedicated country partner and an excellent account manager who is always available to help and investigate issues whenever needed. Overall, it’s a great team to work with. The platform is easy to manage once you understand the workflow, and I’m very satisfied with the service they provide. They are reliable, and there has never been an issue with people getting paid on time. Review collected by and hosted on G2.com.

I am generally happy with the service Papaya Global provides, and the platform is easy to manage once you understand the required steps. When I first started using it, I faced some challenges in understanding how everything works. It might be helpful if they offered more webinars or training sessions on how to use the platform, so users can watch, learn, and become confident more quickly. Review collected by and hosted on G2.com.

I use Papaya Global for managing Non Resident payroll in three countries and also for PEO workers in many other countries. I appreciate that it's enabled us to have a global workforce and engage people in countries where we don't have offices or a registered presence. This has helped us strategically in establishing a presence in some countries and engaging the best person for the job, regardless of their location. The process of engagement is relatively straightforward and can be quite fast with the PEO model. I find access to the platform simple, and once you know where to look, the data is clear and transparent. I also appreciate having access to summary graphs and consolidated data by country and by engagement type, which makes it easy to report and make data-driven decisions. Review collected by and hosted on G2.com.

Reconciling invoices to the level needed for internal compliance can be challenging. Having a better breakdown on invoices that it would be possible to extract in Excel (or have presented in a spreadsheet) would be helpful. This is particularly important for expenses. We also have an issue with the way that some expenses end up being taxed by the local employer without notifying the worker before the amount is paid - this can leave the worker out of pocket - and this comes back to us. Review collected by and hosted on G2.com.

We’ve been using Papaya for both payroll (in different countries) and contractor payments (all over the world), and moving to their platform has been one of our best decisions. Payroll is smoother, faster, and more transparent. Papaya’s global reach has given us confidence to scale into new regions without worrying about payroll delays. Their support team is also fantastic, responsive, hands-on, and always proactive when we need help.

Another huge benefit is that each payroll project has in-country experts making sure we stay compliant with local regulations. That takes a big concern off my plate and gives me peace of mind that everything is handled correctly. Review collected by and hosted on G2.com.

We’ve had a few minor issues during new project implementations, such as invoices being sent with errors, which meant we had to double-check them carefully. That was easily fixed and hasn’t been a recurring problem.

There’s also a bit of a learning curve in the beginning, simply because the platform has many features, but once you get used to it, it really pays off.

Sometimes responses from support can take up to a day, which feels long when payroll deadlines are tight, though that’s understandable given the time zones we work across, and they always follow through to resolve the issue. Review collected by and hosted on G2.com.

As an HR generalist, I have been using Papaya's services for over a year and the service offered has only improved month after month.

Customer service is now a key partner in the day-to-day management of our employees. Proactivity and responsiveness are the two main strengths of customer service, enabling smooth and efficient procedures as well as regular and personalised follow-up on each case.

Our key account manager also brings incredible energy and good humour, which is always much appreciated.

The online platform is easy to use and allows for a high degree of autonomy in managing files.

In addition, the 360 online support makes it very easy to submit issues and always provides effective feedback. Review collected by and hosted on G2.com.

Assistance with certain legal issues may sometimes lack precision and may require several follow-ups to obtain adequate answers. Review collected by and hosted on G2.com.

System integration is very helpful and makes the process much easier and more efficient. Papaya platform is very user-friendly, especially for accessing all our payroll inputs , outputs and workers' documents. It's also incredibly helpful for obtaining our monthly invoices and detailed cost breakdowns directly through the platform. Having everything in one place has been a great benefit. Review collected by and hosted on G2.com.

We've noticed that response times can sometimes be very slow when we require clarifications on employee questions or payroll operations. Prompt responses are crucial for us to address queries efficiently. In addition, We have to remind Papaya to get monthly reports for a couple of countries every month.

Hope that the payroll summary and bank files be provided in a timely manner, as per our agreed-upon timeline.

We appreciate your cooperation in ensuring these processes run smoothly. Review collected by and hosted on G2.com.

I like Papaya Global for its friendly platform and strong focus on compliance, which are really important for me. The high-touch onboarding process is essential when I need to onboard multiple workers at once. I appreciate how data collections and tracking are handled, with one dashboard to monitor it all, making it easier to manage. The integration with other tools like Expensify, Workday, and SAP is a bonus. The setup was very easy, even with our challenging timeframe, and we managed it without issues. Review collected by and hosted on G2.com.

I don't think anything particularly, but the platform can be more self-service in some areas. Review collected by and hosted on G2.com.

I like Papaya Global for its great support team, who are very professional and ensure everything runs smoothly. I trust them completely, especially because payments are super fast. It gives me peace of mind to know people get paid on time and that I can reach out to the team whenever I need anything. The initial setup was very easy, and the team supported us from beginning to end. Review collected by and hosted on G2.com.

Not much, but they can have more self-service capabilities in some areas. Review collected by and hosted on G2.com.

Papaya Global has been a game-changer for our global payroll operations. By consolidating payroll across 20+ countries and 11 different vendors into one unified platform, we’ve eliminated complexity and gained a streamlined, integrated solution. Their contingent workforce solution simplified what had previously been a cumbersome and error-prone process. The platform itself is intuitive, with consistent access to payroll and employee data presented in a clear, well-designed interface. Most importantly, Papaya Global’s team — from our Account Manager to our Implementation Consultant — went above and beyond, acting as true partners throughout implementation and beyond. Review collected by and hosted on G2.com.

There’s very little to dislike. Papaya Global provides transparent communication, fast resolution whenever questions arise, and an open channel for feedback and enhancement requests. If anything, we’d love to see their roadmap continue to expand even further, because the platform has already set a high bar for global payroll solutions. Review collected by and hosted on G2.com.

Papaya global's dashboard and special mention to their mobile app - Both provided me a seamless experience to my payroll related stuff and while logging my holidays. Papaya's portal is simple yet engaging that helps the user to use it for their benefit. Papaya's service is almost never down even on busy days or holidays. Review collected by and hosted on G2.com.

Nothing in particular related to their portal that I don't like but I would say there is much scope when it comes to improve their customer response timing. Moreover, Papaya doesn't have a dedicated customer service helpline or no. on which the users can reach them in no time. Papaya do have the customer service email but a helpline no. available 24*7 should be there for such a company of this big scale keeping in mind that users sometimes could be in want of a quick response and email response takes time. Review collected by and hosted on G2.com.