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Papaya Global Pricing Overview

Papaya Global Pricing Reviews

(2)
Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Outstanding Service and Support, Though Legal Guidance Can Improve"
What do you like best about Papaya Global?

As an HR generalist, I have been using Papaya's services for over a year and the service offered has only improved month after month.

Customer service is now a key partner in the day-to-day management of our employees. Proactivity and responsiveness are the two main strengths of customer service, enabling smooth and efficient procedures as well as regular and personalised follow-up on each case.

Our key account manager also brings incredible energy and good humour, which is always much appreciated.

The online platform is easy to use and allows for a high degree of autonomy in managing files.

In addition, the 360 online support makes it very easy to submit issues and always provides effective feedback. Review collected by and hosted on G2.com.

What do you dislike about Papaya Global?

Assistance with certain legal issues may sometimes lack precision and may require several follow-ups to obtain adequate answers. Review collected by and hosted on G2.com.

Response from Papaya Global of Papaya Global

Thank you for the thoughtful review! We’re delighted that our customer service and easy-to-use platform help streamline your HR operations. We appreciate the note on legal guidance; feedback like this drives our improvements. We are grateful for your trust over the past year and excited to continue supporting your global growth.

Cherry H.
CH
Payroll manager
Mid-Market (51-1000 emp.)
"Payroll manager"
What do you like best about Papaya Global?

System integration is very helpful and makes the process much easier and more efficient. Papaya platform is very user-friendly, especially for accessing all our payroll inputs , outputs and workers' documents. It's also incredibly helpful for obtaining our monthly invoices and detailed cost breakdowns directly through the platform. Having everything in one place has been a great benefit. Review collected by and hosted on G2.com.

What do you dislike about Papaya Global?

We've noticed that response times can sometimes be very slow when we require clarifications on employee questions or payroll operations. Prompt responses are crucial for us to address queries efficiently. In addition, We have to remind Papaya to get monthly reports for a couple of countries every month.

Hope that the payroll summary and bank files be provided in a timely manner, as per our agreed-upon timeline.

We appreciate your cooperation in ensuring these processes run smoothly. Review collected by and hosted on G2.com.

Response from Papaya Global of Papaya Global

Hi Cherry,

Thank you for your feedback. We’re happy to hear that integrations and the platform experience, payroll data, documents, invoices, and cost breakdowns in one place have been an excellent value for you!

We also take your notes seriously regarding slower response times, recurring reminders for monthly reports, and ensuring payroll summaries/bank files are delivered on the agreed timeline. We’re working internally to improve responsiveness and reliability, especially during payroll processing, and we appreciate your cooperation as we do.

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