Nooks Features
Training (4)
Knowledge Base
Organizes knowledge from fellow sales representatives and other experienced employees for reference.
Coaching Materials
Offers content and training for new hires within the tool.
Playbook Creation
Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.
Video Record
Records users' practice or live pitches for future reference and improvement.
Feedback (7)
Review
Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
Scorecard
Provides a scorecard to display team and/or individual performance.
Coaching Card
Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
Leaderboard
Projects team sales performance publicly to reward and motivate employees.
Real-Time Updates
Updates sales data in real-time so as to help teams remain close to their goals.
Notifications
Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.
Competition
Motivates employees by creating time-sensitive competititons that drive performance.
Calling (5)
Record Calls
Records calls for future reference. 546 reviewers of Nooks have provided feedback on this feature.
Generate Location
As reported in 533 Nooks reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.
Call Types
As reported in 535 Nooks reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 535 Nooks reviews.
Auto Dialer
Has auto-dialing or predictive dialing functionality. 106 reviewers of Nooks have provided feedback on this feature.
Contacts (3)
Personalization
As reported in 528 Nooks reviews. Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater
Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 525 Nooks reviews.
Record Prospect Data
Based on 522 Nooks reviews. Allows users to denote which contacts they believe are prospective customers.
Insights (6)
Notes
Allows users to take notes during or after the call for future reference. 528 reviewers of Nooks have provided feedback on this feature.
Daily Summary
As reported in 520 Nooks reviews. Delivers users a daily summary of activity.
Automated Voicemails
As reported in 516 Nooks reviews. Sends automated voicemails to prospective clients who fail to answer.
Automated Emails
Sends automated emails to increase engagement with prospective clients. 507 reviewers of Nooks have provided feedback on this feature.
Sorts Prospects
As reported in 519 Nooks reviews. Organizes contacts based on probability of success.
Automated Note Taking
Based on 96 Nooks reviews. Automatically transcribes and summarizes meeting discussions.
Dialing Options (3)
Preview Dialing
Presents information about the individual being called before the call begins. 744 reviewers of Nooks have provided feedback on this feature.
Progressive Dialing
Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. 742 reviewers of Nooks have provided feedback on this feature.
Predictive Dialing
Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. This feature was mentioned in 114 Nooks reviews.
Agent Tools (3)
Whisper Coaching
Based on 718 Nooks reviews. Allows a supervisor to listen to a call and train in real time.
Callback Scheduling
Reschedules calls within the software itself, either through a prompt or by the agent themselves. This feature was mentioned in 720 Nooks reviews.
Call Recording
Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. 736 reviewers of Nooks have provided feedback on this feature.
Automation (3)
Voice Activity Detection
As reported in 727 Nooks reviews. Decides response type by determining if voice is a human response or an answering machine.
Interactive Voice Response (IVR)
As reported in 703 Nooks reviews. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.
Call Scrubbing
Based on 706 Nooks reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.
Call Analytics (4)
Call Recording
Records sales calls and facilitates playback
Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text
Transcribes sales calls from speech to text
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls
Collaboration Tools (1)
Availability Status
Based on 389 Nooks reviews. Allows users to set personal availability.
Office Customization (3)
Office Decor
Based on 388 Nooks reviews. Allows users to decorate their virtual office space.
Customized Floor Plans
As reported in 388 Nooks reviews. Allows administrators to design their virtual office themselves.
Personal Offices
Based on 387 Nooks reviews. Allows individual users to create personal offices within the virtual workspace.
Lead Intelligence (5)
Lead Validation
Product accurately cleans, deduplicates, and verifies lead data. This feature was mentioned in 35 Nooks reviews.
Lead Enrichment
Product enriches existing lead data with missing information. This feature was mentioned in 35 Nooks reviews.
Lead Quality
Product provides accurate, up-to-date contact information for leads, such as email address or phone number. 35 reviewers of Nooks have provided feedback on this feature.
Lead Analysis
Prioritizes leads through lead scoring, market insights, account-level insights, etc. 35 reviewers of Nooks have provided feedback on this feature.
Browser Extension
As reported in 35 Nooks reviews. Product offers a browser extension that validates or enriches lead information within the user’s browser.
Generative AI (2)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Lead Intelligence (1)
Cross-system Integration
Based on 34 Nooks reviews. Works across multiple software systems or databases
Agentic AI - Outbound Call Tracking (1)
Autonomous Task Execution
Based on 101 Nooks reviews. Capability to perform complex tasks without constant human input
Agentic AI - Sales Coaching (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Auto Dialer (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 162 Nooks reviews.
Cross-system Integration
As reported in 161 Nooks reviews. Works across multiple software systems or databases
Agentic AI - Conversation Intelligence (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Virtual Workspaces (1)
Autonomous Task Execution
As reported in 75 Nooks reviews. Capability to perform complex tasks without constant human input
AI Capabilities - Auto Dialer (3)
Call Prioritization and List Optimization
Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times. This feature was mentioned in 107 Nooks reviews.
Compliance Monitoring
Based on 108 Nooks reviews. Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.
Speech Analytics and Sentiment Analysis
As reported in 106 Nooks reviews. Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.
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