--- title: monday service Reviews meta_title: 'monday service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 180 reviews by the users' company size, role or industry to find out how monday service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 180 scale: '5' date_modified: '2026-08-05' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # monday service Reviews **Vendor:** monday.com **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 180 ## About monday service monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. With built-in orchestration, guardrails, and real-time monitoring, teams can safely deploy, oversee, and scale AI as service demand grows. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs - freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution - with minimal implementation. Service at scale. Without losing control. Key Capabilities: Omnichannel ticket intake Autonomous AI agents for triage, routing, and end-to-end resolution No-code workflows and automation Dashboards and reporting SLA tracking and performance insights Project, problem, and incident management ## monday service Pros & Cons **What users like:** - Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. (31 reviews) - Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. (13 reviews) - Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. (12 reviews) - Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. (10 reviews) - Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. (10 reviews) - Customizability (9 reviews) - Customization (8 reviews) - Easy Setup (8 reviews) - Setup Ease (8 reviews) - Users value the **communication efficiency** of monday.com, enhancing connectivity and client interactions beyond traditional meetings. (7 reviews) **What users dislike:** - Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. (9 reviews) - Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. (7 reviews) - Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. (7 reviews) - Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. (6 reviews) - Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. (5 reviews) - Poor Performance (5 reviews) - Ticketing Issues (5 reviews) - Users occasionally face **errors with links in emails** sent from Monday, impacting communication effectiveness. (4 reviews) - Complexity (4 reviews) - Editing Limitations (4 reviews) ## monday service Reviews ### 1. Intake Forms and QR Code Ticketing Make Support Requests Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Karim K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about monday service?** What I love about the Monday service is the intake forms. Our corporate office generated a QR code and taped it to the back of our billing counters. If a receipt printer jams or the Wi‑Fi drops, I just scan the QR code with my phone, select the issue, and hit submit. The form instantly creates the ticket. **What do you dislike about monday service?** The automated status update emails can be confusing for non-technical retail staff. When IT changes a ticket status to “awaiting third-party vendor” or “pending patch deployment,” I receive an automated email, but the wording is full of internal IT jargon. The system needs a way to filter that out and send only plain English updates to end users. **What problems is monday service solving and how is that benefiting you?** Calling the corporate IT helpdesk used to mean waiting on hold for 20 minutes while the store was full of screaming kids and their parents. The Monday service digital forms completely bypass the call center queue. ### 2. User-Friendly UI/UX and Helpful AI for Everyday Workloads **Rating:** 4.0/5.0 stars **Reviewed by:** Amirah R. | Senior Reporting & Insights Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** The UI/UX interface that is user-friendly and easy to learn without having deep technical knowledge. Even though there is AI credit limits, the AI intelligence help with some of my workloads. **What do you dislike about monday service?** For columns that uses custom formula, the calculation is automated on the front-end. Since the board has more than 10K row lines, it causes the board performance to load slowly. **What problems is monday service solving and how is that benefiting you?** Having the AI intelligence integrated to the platform reduce user dependency on using other AI-related platform. ### 3. Efficient Ticket Management with Room for Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like that monday service solves a great deal of problems and is a good funneling system for different tickets throughout the business within the help desk. It makes things efficient and easy to view while providing the ability to assign individuals who are best suited to solve tasks. For our relatively small help desk team, having the assignee functionality allows for great efficiency and ensures that better-suited individuals can resolve tasks. Additionally, with the funneling system, tickets can get absorbed into one area, and if they're not suitable, they get transferred to a different board. **What do you dislike about monday service?** From a help desk point of view, it seems like it might be a bit clunky and outside functionality is not as useful. It's a bit harder to use with external tools, especially within Microsoft as well. **What problems is monday service solving and how is that benefiting you?** I find monday service is a good funneling system for our help desk, making it efficient and easy to view tickets. It allows assigning suitable individuals for tasks, improving efficiency for our small team, and consolidating tickets into one area if needed. ### 4. Monday.com Streamlines Finance Workflows with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** nabeela S. | Cash And Banking Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about monday service?** Everything is automated. Working in the finance industry, I find that Monday.com makes our processes much simpler and more streamlined. **What do you dislike about monday service?** There are times when I struggle a bit with the filters. Sometimes they pick up certain things, and other times they don’t. **What problems is monday service solving and how is that benefiting you?** Invoicing. We used to handle everything manually, but now it’s all much simpler. I just enter the information and click “Generate.” It really is that simple. ### 5. Excellent Time Management and Project Tracking with Monday **Rating:** 5.0/5.0 stars **Reviewed by:** Jestoni T. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about monday service?** Time management. I am able to track all my projects. **What do you dislike about monday service?** So far, in my experience with Monday service, I cannot pin point a specific area where I hate it. Instead, I hate it when I don't have enough time to explore the many features that Monday can offer. **What problems is monday service solving and how is that benefiting you?** With Monday service, I am able to maintain my pipeline with priority and time. ### 6. Monday.com has been a great tool and resource for my organization **Rating:** 5.0/5.0 stars **Reviewed by:** Myron C. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** The way it helps you keep everything organized and makes things more efficient with automations. It has a great user interface, amd the AI agents are great too. We also like it's intergrations with other ptograms like Supermail. Most times the performance is great. **What do you dislike about monday service?** Nothing really, it does have performance issues from time to time. **What problems is monday service solving and how is that benefiting you?** Monday.com is solving the challenge of managing complex recruiting workflows across Talent Acquisition, Hiring Managers, Total Rewards, People Leadership, and other stakeholders through a single, automated system of record. The platform manages the full position lifecycle from requisition intake and approvals through compensation review, recruitment activity, offer approvals, candidate acceptance, and position closeout. ### 7. Easy-to-Use UI, But Slow Ticket Loading—Especially with Images **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about monday service?** It’s pretty easy to use. I’m able to navigate the UI without any trouble, and everything is laid out in a logical way. **What do you dislike about monday service?** I dislike how long it can take to load different tickets; if a ticket includes an image, it can take even longer. This happens even on a modern machine, and it’s worse on an older device like a Chromebook with 4GB of RAM. At that point it becomes very hard to do anything, because it’s constantly loading. **What problems is monday service solving and how is that benefiting you?** We use Monday for our IT tickets, and it helps bring different teams together. It also integrates smoothly with our workplace, which makes it easier to keep everything connected. ### 8. Extremely User-Friendly and Customizable, with Smooth Email Replies via Monday **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I like the user accessibilty, it is extremely user friendly and I can design it to my company's needs. I also like that once I action a ticket I can provide the response via email through Monday **What do you dislike about monday service?** When I apply a filter to a column, everytime I refdresh the page or open it again from scratch the filter is still automatically applied. There is no clear way to remove the filter from automatically applying. You have to go into the filter menu and click clear all **What problems is monday service solving and how is that benefiting you?** Interdepartmental collaboration. We can do project journey monitoring. Results in a more effective work flow ### 9. Unified IT & Facilities Ticketing That’s Easy for Everyone to Adopt **Rating:** 5.0/5.0 stars **Reviewed by:** Sarath J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about monday service?** Monday service has allowed us to bring our facilities and operations teams into the same ecosystem. We can easily escalate an IT ticket to a facilities ticket when a network drop needs physical rewiring in the wall. The collaboration tools inside each ticket feel a lot like using a social media platform, so everyone picked it up instantly. **What do you dislike about monday service?** When dealing with large attachments, upload speeds can be pretty slow. We usually tell users to share a link to the Google Drive folder instead. **What problems is monday service solving and how is that benefiting you?** Client issues were previously slipping through the cracks because tracking was fragmented across disjointed email threads and shared spreadsheets. Monday service now unifies our entire managed services footprint into a highly transparent operating system, which has dramatically improved our first-contact resolution rates. ### 10. Simplifies IT Management with Quick Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Saif A. | Supervisor / Computer Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** I find monday service simple and easy to use, especially for creating IT tickets and documentation. I appreciate that it provides a centralized place for all IT-related tasks. The automation feature saves me time, and the AI features are helpful for digging into information without much effort. I also like the Monday Vibe, which helps me create apps in seconds. The initial setup was easy as well. **What do you dislike about monday service?** Need better customer support and phone support **What problems is monday service solving and how is that benefiting you?** I use Monday Service for IT ticket creation and documentation, keeping everything in one place. The automation and AI features save time and the Monday Vibe helps me create apps quickly. ### 11. Streamlined CRM with Powerful Automations **Rating:** 4.5/5.0 stars **Reviewed by:** Luis A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I like the automations you can create on monday service. It allows us to categorize our leads, and send them through the flows inside of the company where we need to get them to. The initial setup was pretty easy. **What do you dislike about monday service?** I think monday service could improve with better automations and more flexible data columns. It would be helpful if automations had more features and flexibility, and if the data columns in the backend API weren't so strict about allowing for data inputs. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize and filter leads. It helps categorize them and move them through necessary company flows. ### 12. Adds Structure to Internal Requests Without Feeling Heavy **Rating:** 5.0/5.0 stars **Reviewed by:** Brennon J. | Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about monday service?** We’re a small team, but we handle a surprisingly high number of internal requests every day. Before Monday Service, everything came through Slack or email, which made tracking and following up on requests really messy. What I like most is how much structure the platform adds without making things feel complicated or heavy. **What do you dislike about monday service?** The initial setup took a bit of time, mainly because we wanted the workflows to align with how our team already operates. **What problems is monday service solving and how is that benefiting you?** Our biggest issue before was losing context and missing updates across different channels. monday service has centralized everything into a single workflow and made requests much easier to track from start to finish. Honestly, it feels like we’ve finally moved past the scrappy-but-disorganized phase and into a process that’s more scalable. ### 13. Scales Seamlessly Across Teams on One Unified Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leszek M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about monday service?** One of the best things about it has been how easily it scaled with us. We started with only IT using it, then HR joined, and later customer support came on board as well. Because everything sits on the same platform, each step felt like a natural extension rather than a separate rollout. I can manage it all in one place without having to jump between different systems. **What do you dislike about monday service?** As more teams started using it, we realized things needed more structure. It takes some ongoing effort to keep the boards and workflows organized, and without that discipline it can start to feel a little messy as time goes on. **What problems is monday service solving and how is that benefiting you?** Before this, we were using different tools for each team, which made it difficult to track work across departments. Now everything is in one system. I’m saving time and have much better visibility into what’s happening across teams as we continue to grow. ### 14. AI Reply Suggestions That Save Us Tons of Time on Repetitive Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf K. | Property Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about monday service?** The AI features have turned out to be more useful than we expected. It suggests replies for common tickets and can even handle some of the simpler requests on its own, which takes a lot of repetitive work off the team’s plate. It’s been especially helpful during busy periods, when the same types of issues keep coming in again and again. **What do you dislike about monday service?** The AI suggestions are generally good, but they aren’t always perfect. At times, we still need to tweak the responses before sending them out. It works well for standard queries, but it’s less reliable when the situation is more specific or complex. **What problems is monday service solving and how is that benefiting you?** We used to spend a lot of time answering the same questions again and again. Since using monday service, that workload has dropped significantly. It’s helped the team focus more on complex issues instead of routine tickets, which has improved our overall efficiency and response times. ### 15. AI Agent That Speeds Up IT Support and Keeps Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin J. | IT Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our 15-person IT support team, and it’s made a noticeable difference. The AI agent handles simple requests instantly, which has significantly reduced our resolution time. Since everything stays in one place alongside our other monday boards, there’s no need to switch between tools, and it keeps our workflow more consistent. **What do you dislike about monday service?** The AI doesn’t always handle very specific or less common requests well, so we still need to step in for those situations. It works best when dealing with repetitive issues and routine cases. **What problems is monday service solving and how is that benefiting you?** Before, we were dealing with slower response times and constantly switching between tools. Now everything is centralized in one place and much easier to manage. The AI handles the basic queries, which frees up time for more complex work and helps improve our overall efficiency. ### 16. Monday’s Simple Workflow Tracking with Awesome AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** Monday helps me perform better in my day-to-day tasks by making it easier to track my work and follow the workflow. It has a simple, well-designed layout that improves the overall user experience. Also, the way the AI helps refine my work and provide better insights is awesome. **What do you dislike about monday service?** In some cases, the integrations with other APIs are tricky to set up, which can make the system slow and cause it to get stuck on the main page. **What problems is monday service solving and how is that benefiting you?** Monday allows me to manage my daily workflow by helping me identify my critical tasks and giving me the priority each task needs. ### 17. Automation That Eliminates Repetitive Work and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas H. | Service Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about monday service?** The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply disappears. Things like assigning tickets, updating statuses, and sending follow-ups happen automatically, so work keeps moving without constant manual input. It ends up saving me a lot of time throughout the day. **What do you dislike about monday service?** Setting up automations for the first time takes a bit of effort. You really have to think through the workflow to get the best results. It isn’t difficult, but it does involve some trial and error and a little adjustment before everything works the way you want. **What problems is monday service solving and how is that benefiting you?** Before using monday service, we spent a lot of time on routine tasks that didn’t add much value. Now those actions are automated, which frees the team to focus on real problem-solving instead of repetitive work. ### 18. Flexible Workflow Tracking with Clear Visibility, Automations & Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Yulian R. | SysOps - Compliance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about monday service?** What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities. The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. **What do you dislike about monday service?** As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade. Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. **What problems is monday service solving and how is that benefiting you?** monday.com helps us solve the problem of tracking work across multiple teams and workflows in a single, visible place. It centralizes task ownership, priorities, and status, reducing the need for follow-ups across email or chat. This improves accountability, keeps work moving, and makes it easier to manage operational and compliance-related tasks without losing visibility as projects scale. ### 19. Very Helpful Support Team with Fantastic Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I don't always love that you have to start with an AI chat as I tend to do a high level of research prior to reaching out to support. However, once you interact with the support team, they are very helpful. They seek to determine exactly what the issue is and are willing to dig in deep. The follow up is fantastic as well. **What do you dislike about monday service?** Starting with AI makes it hard to get to the root. **What problems is monday service solving and how is that benefiting you?** Efficiency with tracking and handling tasks that come in. The availability of integrations allows our teams to interact transparently and swiftly with one another. ### 20. Monday Service Transformed Our Dispatch and Work Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Serin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about monday service?** We handle industrial mechanical, electrical, and HVAC maintenance for a large manufacturing plant as well as commercial facilities. Monday sevice has completely transformed our dispatch and work order management. The visual service boards are incredible; I can look at the dispatch dashboard and see exactly which of our technicians are onsite at the client factory. **What do you dislike about monday service?** Setting up complex, multi-tiered service level agreements took a lot of trial and error because our industrial contracts vary widely. Some clients require a two-hour emergency response for generator failures, while others allow a 48-hour window or focus more on routine electrical checks. **What problems is monday service solving and how is that benefiting you?** Before Monday Service, our technicians were operating off paper work orders and WhatsApp messages, which led to missed maintenance windows and lost revenue. Monday Service has centralized our entire field service operation. ### 21. Monday Service Streamlines Cross-Department Event Coordination with Custom Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We host massive corporate conferences and weddings in the hotel towers. Monday Service helps us build custom, cross-department dashboards for these events. For example, if a projector breaks in Conference Room A or the catering team needs an emergency power drop, I can create a ticket that tags both IT and Maintenance at the same time. **What do you dislike about monday service?** The guest access limits can be frustrating. I want to invite our external event planners to approve a floor plan or update an equipment delivery status directly within the platform, but giving them interactive permissions is difficult. **What problems is monday service solving and how is that benefiting you?** Event coordinators used to run around the hotel desperately trying to reach a maintenance worker over the radio whenever something went wrong. This completely eliminates the panic that can come with event management and helps ensure our corporate clients have a perfect experience. ### 22. Easy UI and Helpful monday AI That’s Simple to Learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about monday service?** Easy UI, monday AI is able to answer questions on the boards even you don't completely understand what is happening and it's easy to learn how to use it. **What do you dislike about monday service?** I'm not a super admin so I don't have options to filter out the way I want to or edit or change things accordingly. Also it's missing the interconnection with other apps on notifications **What problems is monday service solving and how is that benefiting you?** We are working on projects and receive requests that we are able to prioritize. It helps management see our capacity and assign new things accordingly. ### 23. Streamlined Team Collaboration with Powerful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like the flexibility, automation, and integration that make our workflows faster and easier to manage. The flexibility lets us customize workflows, automations reduce repetitive tasks, and integrations keep our tools and data connected. The initial setup was easy and intuitive, and we were able to customize the workflows quickly. **What do you dislike about monday service?** Some advanced automations can be complex to configure, and the platform could offer clearer error messages and easier troubleshooting. **What problems is monday service solving and how is that benefiting you?** I use monday service to manage service requests, track projects, and improve collaboration. It organizes requests, automates tasks, and enhances team visibility, reducing manual work and keeping information updated. ### 24. Excellent Collaboration Tool for Organizing Workflows and Managing Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Co-founder & Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** It’s an excellent product for collaboration, and it makes it easy to organize workflows and manage tasks. **What do you dislike about monday service?** If the organization is huge and has many processes in place, it can become quite difficult to get the hang of it at first. **What problems is monday service solving and how is that benefiting you?** It helps me organize workflows, manage tasks, assign tasks to specific people, share documents, and track time. ### 25. Adaptable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I appreciate the very easy operation of monday service and the many customization options. I also like how the tool is being further developed. The assignment of tickets to handlers works well, as does the ability to create very clear dashboards. I also find it practical that you can easily share the results with people outside your own organization. The integration with the Monday project management tool also proves to be very useful, as does the ability to work a lot with automations. **What do you dislike about monday service?** I find that there are still a few small things, especially regarding the front end, that need to be improved. **What problems is monday service solving and how is that benefiting you?** I use Monday service for automations in the ticketing system and integration with Monday project management. It enables easy operation, customization options, ticket assignment, clear dashboards, and good shareability outside the organization. ### 26. Straightforward Interface with Unpredictable Crashes **Rating:** 5.0/5.0 stars **Reviewed by:** Faith B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I like how monday service is very straightforward, making it easy to use and keeping me organized. The automations are great, and I found the initial setup extremely easy. **What do you dislike about monday service?** I find that the service crashes a lot, and if something is loading and I change tabs, the system freezes. **What problems is monday service solving and how is that benefiting you?** I use Monday Service to dispatch vendors, update tenants and owners, and manage estimates and invoices. It's straightforward, keeps me organized, and has great automations. However, it crashes often, especially if something is loading and I change tabs, causing the system to freeze. ### 27. Incredible Visual CRM and Pipeline Management in Monday Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cane M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about monday service?** Managing the commercial pipeline for elevator modernizations and maintenance contracts is a massive undertaking, but Monday Service’s visual CRM and pipeline management are incredible. I can see exactly which building managers are due for contract renewals, track the status of new installation bids, and assign follow-ups to my sales team—all in one clean, color-coded dashboard. **What do you dislike about monday service?** The initial setup of complex conditional sales pipelines can be a bit overwhelming. It can also take some effort to get the permissions exactly right, so that junior sales reps only see their specific regional territories. **What problems is monday service solving and how is that benefiting you?** Our sales data used to be scattered across spreadsheets and email threads, which led to missed renewal opportunities. Monday service has centralized our entire commercial operation, giving me real-time visibility into the revenue pipeline. ### 28. Monday Service: End-to-End Ticket Visibility with Powerful Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Sumesh T. | IT Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about monday service?** Monday service gives us clear, end-to-end visibility into every ticket and task across our support operations. It genuinely feels like a command center for our IT workflows, helping us stay on top of what’s happening at any moment. The automations keep requests moving through the system without the need for constant manual follow-ups, and the dashboards make it simple to spot where attention is needed and what should be prioritized next. **What do you dislike about monday service?** Some of the more advanced automation rules took a bit of trial and error before we could finalize them. However, once everything was configured correctly, they’ve been very reliable and consistent. **What problems is monday service solving and how is that benefiting you?** Before implementing monday service, we were juggling spreadsheets, emails, and chat messages to track issues. The process was messy, and things occasionally slipped through the cracks. Now everything is centralized in a single dashboard that even non-technical teams can navigate easily. As a result, our day-to-day operations feel much more organized and easier to manage. ### 29. Streamlined Collaboration with a Clear Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Jasper V. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I really like working with monday service. It helps our marketing agency work together with clients in one clear interface. We use it for planning campaigns, dashboards, task overviews, and meeting notes. I find it particularly effective for sharing tasks between different people and departments, which enhances our remote collaboration. I also appreciate the clear interface and found the initial setup really easy. **What do you dislike about monday service?** Customization feels less flexible compared to Notion. **What problems is monday service solving and how is that benefiting you?** I find monday service helps us collaborate remotely and manage tasks efficiently with a clear interface for planning, dashboards, and meeting notes. ### 30. Extremely User-Friendly, Accessible Anywhere, and a Real Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2026 **What do you like best about monday service?** The easy accessibility either through the app or the browser. It’s extremely user friendly and the ability to color code items and keep them clearly organized while sharing them company wide is a time saver **What do you dislike about monday service?** I wish the automate could be edited. Not being able to rearrange your preset is very difficult because it can take so much time to rebuild it **What problems is monday service solving and how is that benefiting you?** It’s helping solve communication issues within the company by having a clear structured area to put all necessary information or links to information ### 31. Highly Flexible Workflows That Make Ticket Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | Operations Systems Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about monday service?** One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. **What do you dislike about monday service?** There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. **What problems is monday service solving and how is that benefiting you?** Before using this platform, incoming requests were scattered across multiple tools and channels. Now, everything comes through one structured workflow, which gives me clear visibility into what’s coming in. That makes it much easier to prioritize work, stay organized, and ensure no request falls through the cracks. ### 32. Boosts Workflow Efficiency with Some Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Willian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** I like the ease of operating and managing tickets with Monday Service. I also value the statuses and the separation of staff, which bring visibility to the team. Status updates provide clear visibility into project progress, while team assignments ensure accountability and ownership. Together, they improve collaboration, transparency, and overall workflow efficiency. **What do you dislike about monday service?** Sometimes dashboards can become slower with large amounts of data, and some advanced configurations have in the system. **What problems is monday service solving and how is that benefiting you?** I use monday service to optimize workflows, manage projects, handle tickets, and collaborate effectively, solving issues in call handling, resolution, ticket time, and improving department visibility. ### 33. AI Agent Transformed Our IT Support Workflow on monday **Rating:** 5.0/5.0 stars **Reviewed by:** Irilies M. | IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our IT support team of around fifteen people, and it has genuinely changed the way we handle requests. The AI agent takes care of simple tickets almost instantly, which has noticeably reduced the number of repetitive tasks our agents deal with each day. Everything also connects smoothly with our other monday boards, so it’s easier to keep work organized and consistent across the team. **What do you dislike about monday service?** Getting our workflows set up at the beginning took some trial and error. There are a lot of customization options, which I appreciate, but it also means it can take a while to figure out the structure that works best for your team. **What problems is monday service solving and how is that benefiting you?** Before using monday service, our tickets were coming in through different channels and resolution times were slower. Now, requests are automatically categorized and routed with AI, which has cut our resolution time nearly in half. Everything is in a single workspace, with clear visibility into ticket status, ownership, and what needs attention next. ### 34. Meets Our Needs with Strong Reporting and Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2026 **What do you like best about monday service?** Setting it up to fit our needs was fairly complex, but it still met the basic requirements that other tools didn’t. It can also produce the reports and dashboards I need to analyze the data. **What do you dislike about monday service?** The help center/support team wasn’t very helpful. It seems to rely too heavily on AI to handle my inquiries, and it often doesn’t provide the correct resolution. **What problems is monday service solving and how is that benefiting you?** It offers automation features, helps keep data organized, and provides dashboards and reports for data analysis. ### 35. Clean, Intuitive Ticket Automation That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid M. | Support Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about monday service?** Ticket automation and reporting are easy to manage without spending too much time learning the platform. The layout feels clean, straightforward, and intuitive. Our support team is resolving requests much faster now because everything is simpler to track and follow up on. **What do you dislike about monday service?** Some of the reporting options could be a bit more detailed to support deeper analysis. The basic reports work very well, but the more advanced reporting still needs additional flexibility and refinement. **What problems is monday service solving and how is that benefiting you?** Before using this, our support process felt slow and difficult to manage. monday service has made everything more organized and much easier for the team to follow. Requests move through faster now, and we spend less time on manual updates or sorting out confusion about ticket status. ### 36. Colorful, Engaging, and Packed with Options **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie S. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** I like that it is colorful and engaging with lots of options. **What do you dislike about monday service?** Even though I like that there are a lot of options, sometimes it can seem a little overwhelming. **What problems is monday service solving and how is that benefiting you?** It is helping the team am I on, keep track of our daily tasks. ### 37. Flexible Boards That Fit Your Team’s Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** What I find most useful is how flexible it is. Rather than forcing your business into a rigid workflow, it lets you build boards that fit the way your team already works. **What do you dislike about monday service?** It can get expensive, the setup takes time, and it isn’t a true accounting system. **What problems is monday service solving and how is that benefiting you?** Monday.com helps us centralize all service requests in one place. Its automations and AI improve efficiency in our day-to-day tasks with minimal human interaction. The dashboard performance provides at-a-glance visibility and notifications for items that need attention. Integrations with our other systems run flawlessly. ### 38. Efficient Candidate Management, Needs Document Upload Feature **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about monday service?** My favorite thing about monday service is that I can put notes directly with the candidate, so that hiring managers can go in there and look at what we have written specifically for them. The initial setup of monday service for me personally was very simple. **What do you dislike about monday service?** I wish there was a place to upload separate documents per client and candidate. **What problems is monday service solving and how is that benefiting you?** I use monday service for recruiting, keeping candidates in one place, tracking their hiring process, and separating company specifics. It lets me add notes for hiring managers to review. ### 39. monday service Keeps Requests Organized with Clear, Transparent Ticket Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha J. | Service Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about monday service?** I appreciate how monday service keeps all incoming service requests organized in one place. It makes it straightforward to track each ticket from submission through resolution. Everyone involved can clearly see status updates and the full activity history, and that level of transparency helps our team stay aligned. **What do you dislike about monday service?** The platform offers a lot of features, and it took our team a little time to figure out which ones were most relevant for us. Having some onboarding guides available early on would have been really helpful. **What problems is monday service solving and how is that benefiting you?** Before we started using monday service, requests were coming in through several different channels, and it was hard to keep everything organized. Now everything flows into one system, where we can track progress easily and stay on top of each request. It’s also much easier to follow up with requestors and make sure nothing gets lost along the way. ### 40. Customer Visibility Portals That Keep Retail Clients Informed **Rating:** 5.0/5.0 stars **Reviewed by:** Saradha T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about monday service?** Our employees use to just email us or ping us on Slack for the IT issue s, which was a nightmare to track ,Since moving to Monday service the employee portal i so easy that they actually submit the tickets the right way. **What do you dislike about monday service?** Sometimes the search bar in the knowledge base is a little finicky with the exact keywords. You have to type exactly what you are looking for. **What problems is monday service solving and how is that benefiting you?** Sales reps were regularly caught completely off guard when major clients called to complain about a delayed container, because Monday Service links operational logistics tickets straight to our account dashboard. ### 41. Keeps Complex Analytics Requests Organized and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan D. | Analytics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about monday service?** Managing the analytics and data infrastructure at Ocreato means dealing with constant requests from our performance marketing team and external e-commerce clients. Whether someone submits a ticket for a massive product taxonomy update or a complex data quality audit, the request doesn’t get lost in the inbox. **What do you dislike about monday service?** The dashboard’s native data visualization is surprisingly limited for the analytics team. When I try to generate more complex correlation reports—showing exactly how our ticket resolution time impacts a client’s overall campaign performance—I quickly run into those limitations. **What problems is monday service solving and how is that benefiting you?** Our data requests were previously handled through informal Slack messages, which often led to scope creep and missed deadlines. Monday service has helped formalize our entire data operation pipeline. ### 42. Intuitive Interface with Powerful Automation and Easy Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Marianna I. | Dispute Management Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** The intuitive interface, easy customization, and automation features that simplify task and service management. **What do you dislike about monday service?** Some advanced features have a learning curve, and certain customizations can be complex to set up. **What problems is monday service solving and how is that benefiting you?** It helps organize requests, track tasks, and improve team collaboration, making work more efficient and reducing manual follow-ups. ### 43. Powerful Automation That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** Julian K. | Project Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about monday service?** The automation of processes that previously a lot more work, especially time intensive work **What do you dislike about monday service?** Sometimes the updates which mess up current workflows and boards **What problems is monday service solving and how is that benefiting you?** When dealing with many different parties, it helps staying organised with minimal effort ### 44. Full Ticket Visibility and Easy Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie G. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** All team members can see every ticket that comes in. They can quickly comment, edit, or share the information as needed. **What do you dislike about monday service?** Search bar should let you look up an open or closed ticket in the same place. **What problems is monday service solving and how is that benefiting you?** We are able to solve issues efficiently in one place. ### 45. Centralized Workflow, Needs Improved Time Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** July 27, 2026 **What do you like best about monday service?** I really like that with Monday service, everything is in one place, including work folders with resources. I don't have to go into multiple websites, I can find everything on Monday. Also, the initial setup was very easy. **What do you dislike about monday service?** Time punching can be a little more consistent. There have been times where I have been reprimanded for time punching errors when it was a software issue rather than a user error. This especially happens when I transition into another client. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for time punching and finding work resources. Everything is in one place, including work folders with resources, so I don't have to go into multiple websites. ### 46. Easy to Use, Customizable Workflows with Handy Slack Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana G. | Internship in Bancolombia, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about monday service?** It’s easy to use. We can receive notifications in Slack, and you can tailor it to your team’s needs by creating statuses, workflows, and boards. **What do you dislike about monday service?** Sometimes it takes to long to load or it breaks **What problems is monday service solving and how is that benefiting you?** It helps with team organization for our software development team. We can divide work into sprints, change a task’s status and assignee, and make sure team members know when it’s time to work on a task. ### 47. Big Helpdesk Upgrade: Automated Tickets and a Clear Board View **Rating:** 5.0/5.0 stars **Reviewed by:** Akram J. | IT Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about monday service?** We’ve been using monday service for about seven months now for our IT helpdesk, and it’s honestly been a big improvement. Tickets come in automatically from email and forms, so we’re no longer doing any manual tracking. The board view has been especially helpful—it gives a clear picture of what’s open and who’s working on what at a glance. **What do you dislike about monday service?** At times, the board can feel a bit crowded, especially when the ticket volume is high. **What problems is monday service solving and how is that benefiting you?** Our old system felt scattered, and it was difficult to keep track of ownership and status. monday service brought everything into one place, which made it much easier to stay on top of incoming requests. Overall, it reduced the chaos and improved the way the team coordinates on tickets day to day. ### 48. Vibrant UI and Great Automations, But Crowded Boards Can Slow Things Down **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** The thing I like best about monday service is the overall UI. It has vibrant colors and is easy to work with. I also love the automations. **What do you dislike about monday service?** When a board gets too "crowded" with too much information or automations it can really slowdown the entire application, needing to refresh the page very so often **What problems is monday service solving and how is that benefiting you?** helps me organize projects, track tasks, and collaborate with my team in one place. It saves time, keeps everyone aligned, and makes it easier to meet deadlines. ### 49. Easy Ticket Organization with Helpful Boards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2026 **What do you like best about monday service?** It was easy to organize tickets and mark their progress and assign to various people. The use of boards was good **What do you dislike about monday service?** First utilizing it can be confusing, there are many tabs and views and boards you can incorporate. Also going between different services can be somewhat confusing (ex. support desk). **What problems is monday service solving and how is that benefiting you?** Being able to organize our work and tickets and track their progress. Helps keep things on track. ### 50. Easy Accessibility, But Traceability Issues **Rating:** 4.0/5.0 stars **Reviewed by:** kevin j. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I use the Monday service to track my hours and access crucial information. I really appreciate the accessibility and ease of access, as well as the clear explanations and design. **What do you dislike about monday service?** I find that the service often has bugs for tracking hours, and it often takes a lot of time. **What problems is monday service solving and how is that benefiting you?** I use Monday Service to track my hours, access crucial information, and easily find documents and references. - [View monday service pricing details and edition comparison](https://www.g2.com/products/monday-service/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A06%3A56+-0500&secure%5Bsession_id%5D=74dace7d-a299-4e5d-9641-9fda79565b2b&secure%5Btoken%5D=3184262c2a4ed5fcca5a51a560e3fb669f6b31cc90af0ac18d9f06b8efc40587&format=llm_user) ## monday service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - [Darwinbox](https://www.g2.com/products/darwinbox/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sortly](https://www.g2.com/products/sortly/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## monday service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top monday service Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)