monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platform. Built on monday.com's flexible platform, monday service unifies ticketing, workflows, automations, and collaboration in one place - enabling teams across IT, HR, finance, legal, facilities, marketing, and more to manage requests, resolve issues, and continuously improve service delivery. With native, no-code AI and automation, teams can triage, route, and resolve requests instantly - minimizing manual work. monday service breaks silos by connecting service work to projects, teams, and business stakeholders, giving everyone a shared, real-time view of what's happening and what needs attention. Customizable dashboards give full visibility into service performance, SLA adherence, and trends - empowering leaders to drive improvements and showcase impact. Branded portal experiences make it easy for internal or external users to get the help they need. Whether it's your first service management solution, or you're replacing a legacy tool, monday service delivers faster time to value, easier adoption, and the flexibility to adapt to any team or use case - without developers. Key capabilities: • Omnichannel tickets intake • Branded customer portals • AI-powered ticket triage and routing • AI copilot for service teams • AI replies on frequent requests (Coming soon) • Workflow builder and no-code automations • Dashboards and reporting • SLA tracking and performance insights • Project, problem, and incident management • Custom forms and templates • Native integrations and API access