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Compare monday Work Management and monday service 
Featured Products
At a Glance
Market Segments
Small-Business (61.9% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
$12.00 3 Seats Per Month
$26.00 1 Seat / Month
monday Work Management
Star Rating
(14,870)4.7 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansmonday service
Star Rating
(53)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$26.00 1 Seat / Month
Free Trial is available
Browse all 3 pricing plansmonday Work Management vs monday service
When assessing the two solutions, reviewers found monday Work Management easier to use and set up. However, both products were equally easy to administer, and both vendors make it equally easy to do business overall.
- Reviewers felt that monday Work Management meets the needs of their business better than monday service.
- When comparing quality of ongoing product support, reviewers felt that monday Work Management is the preferred option.
- When assessing product direction, monday Work Management and monday service received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
monday service
Standard
$26.00
1 Seat / Month
Automate service processes and streamline communication
- Unlimited amount of tickets
- Ticket intake via email and WorkForms
- 2-way email integration with Gmail and Outlook
Free Trial
monday Work Management
Free Trial is available
monday service
Free Trial is available
Ratings
Meets Requirements
9.0
12,312
8.8
24
Ease of Use
9.1
12,580
8.7
35
Ease of Setup
8.8
7,184
8.5
35
Ease of Admin
9.1
5,426
9.1
11
Quality of Support
8.9
9,783
8.6
23
Has the product been a good partner in doing business?
9.1
5,239
9.1
11
Product Direction (% positive)
9.5
11,950
9.5
24
Features by Category
Ticket and Case Management
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Generative AI
Not enough data
8.7
5
Not enough data
8.7
5
Agentic AI - Help Desk
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Communication Channels
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.5
8
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.0
8
Tasks
9.3
7292
|
Verified
Not enough data
9.3
7301
|
Verified
Not enough data
9.2
7323
|
Verified
Not enough data
9.2
7093
|
Verified
Not enough data
8.3
6453
Not enough data
8.3
6260
Not enough data
8.9
7061
|
Verified
Not enough data
8.6
6547
Not enough data
Projects
9.1
6496
|
Verified
Not enough data
8.7
5942
|
Verified
Not enough data
8.2
5531
|
Verified
Not enough data
8.4
6129
|
Verified
Not enough data
8.7
6352
|
Verified
Not enough data
8.0
5452
|
Verified
Not enough data
8.4
5638
Not enough data
8.5
6006
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5406
|
Verified
Not enough data
8.2
5109
|
Verified
Not enough data
Resource Management
8.2
5615
|
Verified
Not enough data
8.4
5762
|
Verified
Not enough data
8.7
6110
|
Verified
Not enough data
Project Monitoring
8.2
5077
|
Verified
Not enough data
8.3
5356
|
Verified
Not enough data
8.8
6262
|
Verified
Not enough data
Generative AI
7.2
2741
Not enough data
7.2
2722
Not enough data
Agentic AI - Project Management
6.6
582
Not enough data
6.8
581
Not enough data
6.7
580
Not enough data
6.6
578
Not enough data
6.6
576
Not enough data
6.6
574
Not enough data
6.6
577
Not enough data
Portfolio Management
8.4
806
Not enough data
8.8
809
Not enough data
8.3
783
Not enough data
8.0
778
Not enough data
Project Management
8.4
786
Not enough data
8.8
781
Not enough data
8.1
763
Not enough data
Resource Management
8.2
793
Not enough data
8.2
769
Not enough data
8.3
781
Not enough data
Data & Analytics
8.2
819
Not enough data
8.4
767
Not enough data
8.3
755
Not enough data
7.6
731
Not enough data
Strategy - Project and Portfolio Management
7.4
699
Not enough data
8.3
691
Not enough data
8.4
716
Not enough data
8.4
732
Not enough data
8.4
687
Not enough data
8.3
730
Not enough data
7.8
672
Not enough data
8.3
674
Not enough data
8.2
709
Not enough data
8.6
711
Not enough data
Administration
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Service Desk
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Management
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Functionality
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
5
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.1
1215
Not enough data
9.1
1302
Not enough data
8.8
1239
Not enough data
Business Instant Messaging
7.4
845
Not enough data
7.2
845
Not enough data
Business Instant Messaging
8.3
1148
Not enough data
9.2
1236
Not enough data
8.6
1094
Not enough data
Generative AI - Business Instant Messaging
7.0
153
Not enough data
AI - Business Instant Messaging
6.9
153
Not enough data
7.4
152
Not enough data
7.0
156
Not enough data
7.2
153
Not enough data
Agentic AI - Business Instant Messaging
6.8
39
Not enough data
7.1
41
Not enough data
Setup
8.9
4474
Not enough data
8.9
4606
Not enough data
8.4
4249
Not enough data
8.9
4785
Not enough data
Management
8.8
4454
Not enough data
8.4
3809
Not enough data
8.2
3942
Not enough data
Generative AI
7.3
1870
Not enough data
Agentic AI - Workflow Management
6.5
312
Not enough data
6.6
312
Not enough data
6.5
308
Not enough data
6.5
306
Not enough data
6.6
308
Not enough data
6.5
310
Not enough data
6.5
311
Not enough data
Communication
8.6
966
Not enough data
8.7
958
Not enough data
8.2
1005
Not enough data
8.5
955
Not enough data
Goal Creation
8.5
979
Not enough data
8.5
932
Not enough data
7.8
887
Not enough data
8.9
972
Not enough data
Agentic AI - Objectives and Key Results (OKR)
6.8
92
Not enough data
7.0
92
Not enough data
Tasks
9.3
1270
Not enough data
9.0
1227
Not enough data
9.1
1248
Not enough data
Agentic AI - Kanban Project Management
7.0
50
Not enough data
7.2
51
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Not enough data
Kanban Boards
8.8
1229
Not enough data
9.0
1259
Not enough data
9.0
1229
Not enough data
Planning
9.0
1268
Not enough data
8.6
1221
Not enough data
8.7
1201
Not enough data
Platform Basics
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
786
Not enough data
9.0
792
Not enough data
Content Planning
9.1
818
Not enough data
9.4
843
Not enough data
9.1
762
Not enough data
Marketing Campaign Performance
8.2
503
Not enough data
8.6
591
Not enough data
Agentic AI - Marketing Calendar
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Not enough data
Other Features
8.4
641
Not enough data
8.3
534
Not enough data
Task Creation
9.3
6630
Not enough data
9.2
6688
Not enough data
9.0
6510
Not enough data
8.5
5739
Not enough data
Task Management
9.1
6439
Not enough data
9.2
6578
Not enough data
8.5
5790
Not enough data
8.7
5847
Not enough data
Generative AI
7.2
2656
Not enough data
7.2
2657
Not enough data
Automation
9.0
5141
Not enough data
8.9
5282
Not enough data
8.5
4589
Not enough data
Administration
8.6
4884
Not enough data
8.7
4613
Not enough data
9.3
4933
Not enough data
Project management
9.3
5272
Not enough data
8.6
4708
Not enough data
9.1
5029
Not enough data
8.9
4878
Not enough data
8.9
4812
Not enough data
Feature Not Available
Not enough data
8.9
5132
Not enough data
Workload
8.6
4565
Not enough data
9.0
5037
Not enough data
8.8
4635
Not enough data
8.6
4486
Not enough data
Communication & Collaboration
8.6
4618
Not enough data
8.6
4682
Not enough data
9.2
5085
Not enough data
Cost Management
8.2
3939
Not enough data
8.3
4035
Not enough data
8.0
3776
Not enough data
Integration
8.2
3830
Not enough data
8.0
3961
Not enough data
8.0
3759
Not enough data
Generative AI
7.3
2089
Not enough data
7.4
2098
Not enough data
Agentic AI - Work Management
6.5
439
Not enough data
6.6
439
Not enough data
6.6
440
Not enough data
6.5
441
Not enough data
Communication
Feature Not Available
Not enough data
8.6
4265
Not enough data
8.1
3736
Not enough data
Feature Not Available
Not enough data
8.2
3772
Not enough data
Content & Documents
8.8
4412
Not enough data
9.0
4551
Not enough data
8.6
4420
Not enough data
8.1
3729
Not enough data
Controls
8.6
4171
Not enough data
8.1
3612
Not enough data
8.8
4226
Not enough data
8.4
4134
Not enough data
8.1
3720
Not enough data
Project Management
9.4
4679
Not enough data
9.2
4595
Not enough data
9.2
4502
Not enough data
8.5
4134
Not enough data
Remote Collaboration
8.9
4207
Not enough data
9.0
4407
Not enough data
8.9
4321
Not enough data
7.6
3385
Not enough data
Generative AI
7.1
1873
Not enough data
7.2
1854
Not enough data
Agentic AI - Project Collaboration
6.5
319
Not enough data
6.5
315
Not enough data
Design
8.8
1215
Not enough data
8.7
1253
Not enough data
8.5
1230
Not enough data
Collaboration
9.2
1293
Not enough data
9.0
1288
Not enough data
File Types
8.8
1286
Not enough data
8.6
1232
Not enough data
8.0
1079
Not enough data
Edit & Revise
8.7
1211
Not enough data
8.3
1124
Not enough data
8.4
1189
Not enough data
Integrate & Embed
8.6
1249
Not enough data
8.6
1168
Not enough data
8.6
1231
Not enough data
Operating System
8.9
1170
Not enough data
8.7
1140
Not enough data
7.4
926
Not enough data
Generative AI
7.9
636
Not enough data
7.9
635
Not enough data
7.5
619
Not enough data
7.4
613
Not enough data
7.3
622
Not enough data
Agentic AI - Document Creation
7.4
79
Not enough data
Annotation Tools - Markup Software
8.0
51
Not enough data
7.2
50
Not enough data
8.0
54
Not enough data
7.5
52
Not enough data
Collaboration - Markup Software
8.7
53
Not enough data
8.8
55
Not enough data
9.1
52
Not enough data
9.3
52
Not enough data
Security - Markup Software
8.6
50
Not enough data
8.4
52
Not enough data
Agentic AI - Marketing Resource Management
6.9
55
Not enough data
6.9
55
Not enough data
7.2
54
Not enough data
Agentic AI - Event Planning
6.7
124
Not enough data
6.8
126
Not enough data
6.7
126
Not enough data
6.8
126
Not enough data
Incident Management
Not enough data
8.5
20
Not enough data
8.8
21
Not enough data
8.1
20
Not enough data
7.8
20
Not enough data
7.8
20
Reporting
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
8.6
19
Access & Usability
Not enough data
7.6
19
Not enough data
8.6
19
Not enough data
8.7
19
Not enough data
8.2
19
Agentic AI - Service Desk
Not enough data
7.5
19
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.6
19
Not enough data
7.3
18
Not enough data
7.3
19
Not enough data
7.2
19
Time Tracking
8.5
2539
Not enough data
9.1
2923
Not enough data
8.2
2267
Not enough data
Client Invoicing
7.4
2009
Not enough data
7.0
1893
Not enough data
7.7
2008
Not enough data
Mobile Time Tracking
8.6
2507
Not enough data
Administration
8.4
2392
Not enough data
9.1
2714
Not enough data
9.0
2782
Not enough data
8.3
2308
Not enough data
9.0
2660
Not enough data
Platform
8.7
2502
Not enough data
8.2
2241
Not enough data
8.2
2184
Not enough data
9.0
2661
Not enough data
8.3
2377
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
monday Work Management and monday service share no categories
Unique Categories
monday Work Management is categorized as Markup Software, Project Collaboration, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, Project and Portfolio Management, Task Management, Event Planning, Time Tracking, Document Creation, Project Management, Marketing Calendar, and Marketing Resource Management
Reviews
Reviewers' Company Size
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.6%
Other
67.7%
Financial Services
14.3%
Manufacturing
11.4%
Information Technology and Services
11.4%
Marketing and Advertising
8.6%
Hospitality
8.6%
Other
45.7%
Alternatives
Discussions
Is it possible for you to have your own CRM on Monday?
5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
monday service has no discussions with answers
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