Compare monday Work Management and monday service 
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (42.5% of reviews)
Entry-Level Pricing
$12.00 3 Seats Per Month
$26.00 1 Seat / Month
monday Work Management
Star Rating
(15,073)4.7 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansmonday service
Star Rating
(58)4.2 out of 5
Market Segments
Small-Business (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$26.00 1 Seat / Month
Free Trial is available
Browse all 3 pricing plansmonday Work Management vs monday service
When assessing the two solutions, reviewers found monday Work Management easier to use and set up. However, both products were equally easy to administer, and both vendors make it equally easy to do business overall.
- Reviewers felt that monday Work Management meets the needs of their business better than monday service.
- When comparing quality of ongoing product support, reviewers felt that monday Work Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of monday service over monday Work Management.
Pricing
Entry-Level Pricing
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
monday service
Standard
$26.00
1 Seat / Month
Automate service processes and streamline communication
- Unlimited amount of tickets
- Ticket intake via email and WorkForms
- 2-way email integration with Gmail and Outlook
Free Trial
monday Work Management
Free Trial is available
monday service
Free Trial is available
Ratings
Meets Requirements
9.0
12,411
8.6
29
Ease of Use
9.1
12,682
8.7
40
Ease of Setup
8.8
7,274
8.5
40
Ease of Admin
9.1
5,476
9.1
11
Quality of Support
8.9
9,866
8.5
28
Has the product been a good partner in doing business?
9.1
5,290
9.1
11
Product Direction (% positive)
9.5
12,049
9.6
29
Features by Category
Ticket and Case Management
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Generative AI
Not enough data
8.7
5
Not enough data
8.7
5
Agentic AI - Help Desk
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Communication Channels
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.5
8
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.0
8
Tasks
9.3
7339
|
Verified
Not enough data
9.3
7340
|
Verified
Not enough data
9.2
7357
|
Verified
Not enough data
9.1
7121
|
Verified
Not enough data
8.4
6478
Not enough data
8.3
6283
Not enough data
8.9
7089
|
Verified
Not enough data
8.6
6572
Not enough data
Projects
9.1
6529
|
Verified
Not enough data
8.8
5965
|
Verified
Not enough data
8.2
5559
|
Verified
Not enough data
8.4
6154
|
Verified
Not enough data
8.7
6406
|
Verified
Not enough data
8.0
5475
|
Verified
Not enough data
8.4
5662
Not enough data
8.5
6030
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5429
|
Verified
Not enough data
8.2
5129
|
Verified
Not enough data
Resource Management
8.2
5636
|
Verified
Not enough data
8.5
5785
|
Verified
Not enough data
8.7
6132
|
Verified
Not enough data
Project Monitoring
8.2
5101
|
Verified
Not enough data
8.3
5378
|
Verified
Not enough data
8.8
6299
|
Verified
Not enough data
Generative AI
7.2
2763
Not enough data
7.2
2744
Not enough data
Agentic AI - Project Management
6.7
603
Not enough data
6.9
601
Not enough data
6.8
609
Not enough data
6.7
598
Not enough data
6.7
596
Not enough data
6.7
595
Not enough data
6.7
598
Not enough data
Portfolio Management
8.5
818
Not enough data
8.8
823
Not enough data
8.3
797
Not enough data
8.0
790
Not enough data
Project Management
8.4
798
Not enough data
8.8
794
Not enough data
8.2
775
Not enough data
Resource Management
8.2
805
Not enough data
8.2
781
Not enough data
8.3
792
Not enough data
Data & Analytics
8.2
831
Not enough data
8.5
779
Not enough data
8.3
767
Not enough data
7.6
743
Not enough data
Strategy - Project and Portfolio Management
7.4
711
Not enough data
8.3
703
Not enough data
8.4
728
Not enough data
8.4
744
Not enough data
8.4
699
Not enough data
8.3
742
Not enough data
7.8
684
Not enough data
8.3
686
Not enough data
8.2
721
Not enough data
8.6
723
Not enough data
Administration
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Service Desk
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Management
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Functionality
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
5
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.9
4487
Not enough data
8.9
4619
Not enough data
8.4
4262
Not enough data
8.9
4801
Not enough data
Management
8.8
4467
Not enough data
8.4
3821
Not enough data
8.2
3954
Not enough data
Generative AI
7.3
1882
Not enough data
Agentic AI - Workflow Management
6.6
323
Not enough data
6.7
324
Not enough data
6.6
319
Not enough data
6.6
318
Not enough data
6.7
320
Not enough data
6.5
321
Not enough data
6.7
323
Not enough data
Tasks
9.3
1272
Not enough data
9.0
1229
Not enough data
9.1
1249
Not enough data
Agentic AI - Kanban Project Management
7.1
51
Not enough data
7.2
52
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Not enough data
Kanban Boards
8.8
1229
Not enough data
9.0
1260
Not enough data
9.0
1230
Not enough data
Planning
9.0
1269
Not enough data
8.6
1221
Not enough data
8.7
1202
Not enough data
Platform Basics
8.8
755
Not enough data
9.2
824
Not enough data
8.8
756
Not enough data
8.2
581
Not enough data
9.1
787
Not enough data
9.0
791
Not enough data
Content Planning
9.1
819
Not enough data
9.4
843
Not enough data
9.1
763
Not enough data
Marketing Campaign Performance
8.2
503
Not enough data
8.6
591
Not enough data
Agentic AI - Marketing Calendar
6.4
84
Not enough data
6.6
84
Not enough data
6.6
84
Not enough data
6.6
85
Not enough data
Other Features
8.4
641
Not enough data
8.3
533
Not enough data
Task Creation
9.3
6647
Not enough data
9.2
6707
Not enough data
9.0
6527
Not enough data
8.5
5757
Not enough data
Task Management
9.1
6458
Not enough data
9.2
6597
Not enough data
8.5
5809
Not enough data
8.7
5865
Not enough data
Generative AI
7.2
2674
Not enough data
7.2
2675
Not enough data
Automation
9.0
5159
Not enough data
8.9
5300
Not enough data
8.5
4608
Not enough data
Administration
8.6
4904
Not enough data
8.7
4632
Not enough data
9.3
4952
Not enough data
Project management
9.3
5292
Not enough data
8.6
4728
Not enough data
9.1
5048
Not enough data
8.9
4898
Not enough data
8.9
4831
Not enough data
Feature Not Available
Not enough data
8.9
5151
Not enough data
Workload
8.6
4585
Not enough data
9.0
5056
Not enough data
8.8
4654
Not enough data
8.6
4504
Not enough data
Communication & Collaboration
8.6
4636
Not enough data
8.6
4702
Not enough data
9.2
5103
Not enough data
Cost Management
8.2
3958
Not enough data
8.3
4054
Not enough data
8.0
3795
Not enough data
Integration
8.2
3849
Not enough data
8.0
3980
Not enough data
8.0
3779
Not enough data
Generative AI
7.3
2108
Not enough data
7.4
2118
Not enough data
Agentic AI - Work Management
6.6
457
Not enough data
6.8
457
Not enough data
6.7
458
Not enough data
6.6
459
Not enough data
Communication
Feature Not Available
Not enough data
8.6
4281
Not enough data
8.1
3753
Not enough data
Feature Not Available
Not enough data
8.2
3788
Not enough data
Content & Documents
8.8
4429
Not enough data
9.0
4568
Not enough data
8.6
4436
Not enough data
8.1
3745
Not enough data
Controls
8.6
4185
Not enough data
8.1
3628
Not enough data
8.8
4242
Not enough data
8.4
4149
Not enough data
8.1
3736
Not enough data
Project Management
9.4
4695
Not enough data
9.2
4611
Not enough data
9.2
4517
Not enough data
8.5
4149
Not enough data
Remote Collaboration
8.9
4224
Not enough data
9.0
4423
Not enough data
8.9
4337
Not enough data
7.6
3401
Not enough data
Generative AI
7.1
1889
Not enough data
7.2
1870
Not enough data
Agentic AI - Project Collaboration
6.6
334
Not enough data
6.6
329
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
6.9
55
Not enough data
6.9
55
Not enough data
7.2
54
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Incident Management
Not enough data
8.6
21
Not enough data
8.9
22
Not enough data
8.1
20
Not enough data
7.8
20
Not enough data
7.8
20
Reporting
Not enough data
8.7
22
Not enough data
8.3
21
Not enough data
8.6
19
Access & Usability
Not enough data
7.6
19
Not enough data
8.7
21
Not enough data
8.7
19
Not enough data
8.2
19
Agentic AI - Service Desk
Not enough data
7.6
20
Not enough data
7.6
19
Not enough data
7.9
22
Not enough data
7.6
19
Not enough data
7.3
18
Not enough data
7.3
19
Not enough data
7.2
19
Time Tracking
8.5
2549
Not enough data
9.1
2936
Not enough data
8.2
2276
Not enough data
Client Invoicing
7.4
2017
Not enough data
7.0
1901
Not enough data
7.8
2016
Not enough data
Mobile Time Tracking
8.6
2518
Not enough data
Administration
8.4
2403
Not enough data
9.1
2728
Not enough data
9.0
2793
Not enough data
8.3
2317
Not enough data
9.0
2671
Not enough data
Platform
8.7
2512
Not enough data
8.2
2251
Not enough data
8.2
2193
Not enough data
9.0
2670
Not enough data
8.3
2386
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
monday Work Management and monday service share no categories
Unique Categories
monday Work Management is categorized as Work Management, Marketing Calendar, Kanban Project Management, Workflow Management, Project and Portfolio Management, Task Management, Time Tracking, Project Management, Marketing Resource Management, AI Agents For Business Operations, AI Customer Support Agents, AI Note-Taking Software, AI SDRs, and Project Collaboration
Reviews
Reviewers' Company Size
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.5%
Other
67.8%
Information Technology and Services
15.0%
Manufacturing
12.5%
Financial Services
12.5%
Marketing and Advertising
10.0%
Hospitality
7.5%
Other
42.5%
Alternatives
Discussions
Is it possible for you to have your own CRM on Monday?
5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
monday service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
