# monday Work Management vs monday service Comparison

| | monday Work Management | monday service | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 15,340 | 76 | 
| **Largest Market Segment** | Small-Business (61.8% of reviews) | Small-Business (44.8% of reviews) | 
| **Entry Level Price** | $12.00 3 Seats Per Month | $38.00 1 Seat / Month | 

---
## Top Pros & Cons

### monday Work Management

Pros:
- Ease of Use (4038 reviews)
- Team Collaboration (2777 reviews)

Cons:
- Missing Features (1721 reviews)
- Learning Curve (1186 reviews)

### monday service

Pros:
- Ease of Use (31 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (9 reviews)
- Limited Functionality (7 reviews)

---
## Ratings Comparison
| Rating | monday Work Management | monday service | 
|---|---|---|
  | **Meets Requirements** | 9.0 (12548 reviews) | 8.7 (40 reviews) | 
  | **Ease of Use** | 9.1 (12821 reviews) | 9.0 (58 reviews) | 
  | **Ease of Setup** | 8.8 (7406 reviews) | 8.9 (58 reviews) | 
  | **Ease of Admin** | 9.0 (5591 reviews) | 9.1 (11 reviews) | 
  | **Quality of Support** | 8.9 (9975 reviews) | 8.6 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (5408 reviews) | 9.1 (11 reviews) | 
  | **Product Direction (% positive)** | 9.5 (12173 reviews) | 9.4 (40 reviews) | 

---
## Pricing

### monday Work Management

#### Entry-Level Pricing

Plan: Standard

Price: $12.00 3 Seats Per Month

Description: Collaborate and optimize your team processes

Key Features:
- Timeline & Gantt views
- Calendar view
- Guest access

[Browse all 5 editions](https://www.g2.com/products/monday-com/pricing)

#### Free Trial

Yes

### monday service

#### Entry-Level Pricing

Plan: Pro

Price: $38.00 1 Seat / Month

Description: Gain insights into your entire service operations


Key Features:
- Dynamic auto-responses for any channel
- AI actions (1,000 actions per month)
- Customize email server (monday-inbox) prefix

[Browse all 3 editions](https://www.g2.com/products/monday-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | 8.8/10 | 15 |

#### Ticket and Case Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.5 (7 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (6 reviews) | 
| **Workflow** | Not enough data | 9.4 (6 reviews) | 
| **Response Automation** | Not enough data | 8.6 (6 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.3 (5 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (6 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.7 (5 reviews) | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | 

#### Agentic AI - Help Desk

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 

#### Communication Channels

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.0 (5 reviews) | 
| **Email to Case** | Not enough data | 8.7 (5 reviews) | 
| **Chat/Live Support** | Not enough data | Feature Not Available | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (9 reviews) | 
| **Customization ** | Not enough data | 8.8 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (9 reviews) | 
| **Integration** | Not enough data | 8.5 (8 reviews) | 
| **Reporting** | Not enough data | 8.3 (10 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.3/10 | 8115 |
| **monday service** | N/A | N/A |

#### Tasks

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Creation & Assignment** | 9.3 (7391 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 9.3 (7371 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 9.2 (7373 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 9.2 (7141 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.4 (6482 reviews) | Not enough data | 
| **Mass Updates** | 8.3 (6287 reviews) | Not enough data | 
| **Drag & Drop** | 8.9 (7092 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.6 (6577 reviews) | Not enough data | 

#### Projects

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Planning** | 9.1 (6545 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.8 (5969 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.2 (5569 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.4 (6168 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.7 (6450 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 8.0 (5480 reviews) ✓ Verified | Not enough data | 
| **Issue Tracking** | 8.4 (5663 reviews) | Not enough data | 
| **Templates** | 8.5 (6038 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Feature Not Available | Not enough data | 
| **Time & Expense** | 8.1 (5436 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | 8.2 (5128 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Resource Definiton** | 8.2 (5637 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 8.5 (5787 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.7 (6141 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Baselining / KPIs** | 8.2 (5102 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 8.3 (5379 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (6326 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | 7.2 (2774 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (2749 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (607 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (604 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (637 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (599 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (601 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (597 reviews) | Not enough data | 
| **Decision Making** | 6.7 (599 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.3/10 | 923 |
| **monday service** | N/A | N/A |

#### Portfolio Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Portfolio Types** | 8.5 (815 reviews) | Not enough data | 
| **Planning** | 8.8 (820 reviews) | Not enough data | 
| **Alignment** | 8.3 (795 reviews) | Not enough data | 
| **Portfolio Mix** | 8.0 (788 reviews) | Not enough data | 

#### Project Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Dependencies** | 8.4 (795 reviews) | Not enough data | 
| **Priorities** | 8.8 (791 reviews) | Not enough data | 
| **Lean Management** | 8.1 (773 reviews) | Not enough data | 

#### Resource Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Definition** | 8.2 (803 reviews) | Not enough data | 
| **Allocation** | 8.2 (779 reviews) | Not enough data | 
| **Optimization** | 8.3 (790 reviews) | Not enough data | 

#### Data & Analytics

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Data Consolidation** | 8.2 (829 reviews) | Not enough data | 
| **Visualizations** | 8.5 (777 reviews) | Not enough data | 
| **Performance** | 8.3 (765 reviews) | Not enough data | 
| **Risk Analysis** | 7.6 (741 reviews) | Not enough data | 

#### Strategy - Project and Portfolio Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Simulation** | 7.4 (709 reviews) | Not enough data | 
| **Tracking** | 8.3 (702 reviews) | Not enough data | 
| **Planning** | 8.4 (726 reviews) | Not enough data | 
| **Objectives** | 8.4 (743 reviews) | Not enough data | 
| **Visiblity** | 8.4 (697 reviews) | Not enough data | 
| **Alignment** | 8.3 (740 reviews) | Not enough data | 
| **Risk Management** | 7.8 (682 reviews) | Not enough data | 
| **Implementation** | 8.3 (684 reviews) | Not enough data | 
| **Optimization** | 8.2 (719 reviews) | Not enough data | 
| **Prioritization** | 8.6 (721 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | 8.9/10 | 8 |

#### Administration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (6 reviews) | 
| **Asset Management** | Not enough data | 9.0 (5 reviews) | 
| **Reports & Analytics** | Not enough data | 8.9 (6 reviews) | 

#### Service Desk

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Help Desk** | Not enough data | 8.3 (5 reviews) | 
| **Incident Reports** | Not enough data | 8.3 (5 reviews) | 
| **Process Workflow** | Not enough data | 9.0 (5 reviews) | 

#### Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (6 reviews) | 
| **Administration Console** | Not enough data | 9.0 (5 reviews) | 
| **Access Management** | Not enough data | 8.1 (6 reviews) | 
| **Asset Management** | Not enough data | 9.3 (5 reviews) | 
| **Policy Dictation** | Not enough data | 9.0 (5 reviews) | 

#### Functionality

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (6 reviews) | 
| **Performance Logging** | Not enough data | 9.0 (5 reviews) | 
| **Alerting** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | 9.2 (6 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 7.6/10 | 5244 |
| **monday service** | N/A | N/A |

#### Setup

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Activities** | 8.9 (4491 reviews) | Not enough data | 
| **Flows** | 8.9 (4622 reviews) | Not enough data | 
| **Dependencies** | 8.4 (4262 reviews) | Not enough data | 
| **Notifications** | 8.9 (4806 reviews) | Not enough data | 

#### Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Updates** | 8.8 (4468 reviews) | Not enough data | 
| **Audit Trail** | 8.4 (3821 reviews) | Not enough data | 
| **Integration** | 8.2 (3955 reviews) | Not enough data | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | 7.3 (1882 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (324 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (325 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (320 reviews) | Not enough data | 
| **Adaptive Learning** | 6.6 (319 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (321 reviews) | Not enough data | 
| **Proactive Assistance** | 6.6 (322 reviews) | Not enough data | 
| **Decision Making** | 6.7 (324 reviews) | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.1/10 | 1442 |
| **monday service** | N/A | N/A |

#### Tasks

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Tasks** | 9.3 (1272 reviews) | Not enough data | 
| **Details** | 9.0 (1229 reviews) | Not enough data | 
| **Priority** | 9.1 (1249 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (51 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (50 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (50 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (50 reviews) | Not enough data | 
| **Decision Making** | 6.7 (50 reviews) | Not enough data | 

#### Kanban Boards

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Kanban Cards** | 8.8 (1229 reviews) | Not enough data | 
| **Drag and Drop** | 9.0 (1259 reviews) | Not enough data | 
| **Visibility** | 9.0 (1229 reviews) | Not enough data | 

#### Planning

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Workflow** | 9.0 (1269 reviews) | Not enough data | 
| **Backlog** | 8.6 (1221 reviews) | Not enough data | 
| **Optimization** | 8.7 (1201 reviews) | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.0/10 | 923 |
| **monday service** | N/A | N/A |

#### Platform Basics

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.8 (756 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 9.2 (824 reviews) | Not enough data | 
| **Project Templates** | 8.8 (756 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 8.2 (581 reviews) | Not enough data | 
| **Team Member Roles** | 9.1 (788 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 9.0 (792 reviews) | Not enough data | 

#### Content Planning

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Content Organization** | 9.1 (820 reviews) | Not enough data | 
| **Task Assignment** | 9.4 (844 reviews) | Not enough data | 
| **Content Scheduling** | 9.1 (764 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Performance and ROI Tracking** | 8.2 (503 reviews) | Not enough data | 
| **Activity Tracking** | 8.6 (591 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (84 reviews) | Not enough data | 
| **Multi-step Planning** | 6.6 (84 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (84 reviews) | Not enough data | 
| **Proactive Assistance** | 6.6 (85 reviews) | Not enough data | 

#### Other Features

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Integrations** | 8.4 (641 reviews) | Not enough data | 
| **Reporting** | 8.3 (533 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.6/10 | 7315 |
| **monday service** | N/A | N/A |

#### Task Creation

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Creation & Assignment** | 9.3 (6655 reviews) | Not enough data | 
| **Due Dates** | 9.2 (6713 reviews) | Not enough data | 
| **Drag & Drop** | 9.0 (6531 reviews) | Not enough data | 
| **Mass Updates** | 8.5 (5763 reviews) | Not enough data | 

#### Task Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Task Prioritization** | 9.1 (6464 reviews) | Not enough data | 
| **To-Do Lists** | 9.2 (6601 reviews) | Not enough data | 
| **Dependencies** | 8.5 (5811 reviews) | Not enough data | 
| **Recurring Tasks** | 8.7 (5867 reviews) | Not enough data | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | 7.2 (2676 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (2676 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.3/10 | 5929 |
| **monday service** | N/A | N/A |

#### Automation

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Workflows** | 9.0 (5162 reviews) | Not enough data | 
| **Customization** | 8.9 (5305 reviews) | Not enough data | 
| **Data repository** | 8.5 (4610 reviews) | Not enough data | 

#### Administration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Permissions** | 8.6 (4906 reviews) | Not enough data | 
| **Procedures** | 8.7 (4634 reviews) | Not enough data | 
| **Remote Work** | 9.3 (4955 reviews) | Not enough data | 

#### Project management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Task Prioritization** | 9.3 (5296 reviews) | Not enough data | 
| **Dependencies** | 8.6 (4730 reviews) | Not enough data | 
| **Planning** | 9.1 (5053 reviews) | Not enough data | 
| **Views** | 8.9 (4901 reviews) | Not enough data | 
| **Scheduling** | 8.9 (4835 reviews) | Not enough data | 
| **Critical Path** | Feature Not Available | Not enough data | 
| **Dashboards** | 8.9 (5153 reviews) | Not enough data | 

#### Workload

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Resource Allocation** | 8.6 (4587 reviews) | Not enough data | 
| **Workspace** | 9.0 (5059 reviews) | Not enough data | 
| **Configuration** | 8.8 (4656 reviews) | Not enough data | 
| **Insights** | 8.6 (4508 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Communication Channels** | 8.6 (4638 reviews) | Not enough data | 
| **Document Management** | 8.6 (4705 reviews) | Not enough data | 
| **Collaboration** | 9.2 (5107 reviews) | Not enough data | 

#### Cost Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Project Budgeting** | 8.2 (3960 reviews) | Not enough data | 
| **Time & Expense** | 8.3 (4056 reviews) | Not enough data | 
| **Profitability** | 8.0 (3797 reviews) | Not enough data | 

#### Integration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Front Office** | 8.2 (3851 reviews) | Not enough data | 
| **Back Office** | 8.0 (3981 reviews) | Not enough data | 
| **External data** | 8.0 (3781 reviews) | Not enough data | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | 7.3 (2109 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (2119 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (459 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (460 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (461 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.6 (461 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.3/10 | 5171 |
| **monday service** | N/A | N/A |

#### Communication

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Chat** | Feature Not Available | Not enough data | 
| **Discussions** | 8.6 (4277 reviews) | Not enough data | 
| **External** | 8.1 (3750 reviews) | Not enough data | 
| **Feedback** | Feature Not Available | Not enough data | 
| **Announcements** | 8.2 (3784 reviews) | Not enough data | 

#### Content & Documents

| Feature | monday Work Management | monday service | 
|---|---|---|
| **File Sharing** | 8.8 (4426 reviews) | Not enough data | 
| **Notes** | 9.0 (4565 reviews) | Not enough data | 
| **Search** | 8.6 (4432 reviews) | Not enough data | 
| **Versioning** | 8.1 (3742 reviews) | Not enough data | 

#### Controls

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Custom Views** | 8.6 (4182 reviews) | Not enough data | 
| **Followers** | 8.1 (3624 reviews) | Not enough data | 
| **User Management** | 8.8 (4239 reviews) | Not enough data | 
| **Calendars** | 8.4 (4145 reviews) | Not enough data | 
| **Public Sharing** | 8.1 (3732 reviews) | Not enough data | 

#### Project Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Task Management** | 9.4 (4691 reviews) | Not enough data | 
| **Planning** | 9.2 (4608 reviews) | Not enough data | 
| **Visibility** | 9.2 (4516 reviews) | Not enough data | 
| **Integration** | 8.5 (4145 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Alignment** | 8.9 (4220 reviews) | Not enough data | 
| **Accountability** | 9.0 (4419 reviews) | Not enough data | 
| **Connectivity** | 8.9 (4333 reviews) | Not enough data | 
| **Offline Mode** | 7.6 (3397 reviews) | Not enough data | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | 7.1 (1887 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (1868 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Multi-step Planning** | 6.6 (332 reviews) | Not enough data | 
| **Cross-system Integration** | 6.6 (327 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Responses

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | monday Work Management | monday service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Automation

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 7.0/10 | 59 |
| **monday service** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (55 reviews) | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | 8.0/10 | 43 |

#### Incident Management

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.8 (24 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (25 reviews) | 
| **Ticket Notifications** | Not enough data | 8.1 (20 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (20 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.8 (20 reviews) | 

#### Reporting

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (26 reviews) | 
| **Time Tracking** | Not enough data | 8.3 (21 reviews) | 
| **Surveys** | Not enough data | 8.6 (19 reviews) | 

#### Access & Usability

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Mobile** | Not enough data | 7.6 (21 reviews) | 
| **Self Service** | Not enough data | 8.7 (21 reviews) | 
| **Active Directory** | Not enough data | 8.7 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.4 (21 reviews) | 

#### Agentic AI - Service Desk

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (20 reviews) | 
| **Decision Making** | Not enough data | 7.2 (19 reviews) | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | 8.4/10 | 3304 |
| **monday service** | N/A | N/A |

#### Time Tracking

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Ease of Completing Timesheets** | 8.5 (2551 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | 9.1 (2947 reviews) | Not enough data | 
| **Billable Time Rate Management** | 8.2 (2279 reviews) | Not enough data | 

#### Client Invoicing

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Invoice Creation and Delivery** | 7.4 (2017 reviews) | Not enough data | 
| **Electronic Payments** | 7.0 (1901 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | 7.7 (2017 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Time Tracking** | 8.6 (2523 reviews) | Not enough data | 

#### Administration

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Business Tool Integration** | 8.4 (2404 reviews) | Not enough data | 
| **Workflow** | 9.1 (2732 reviews) | Not enough data | 
| **Automated Reminders** | 9.0 (2798 reviews) | Not enough data | 
| **Policy Compliance Management** | 8.3 (2317 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (2676 reviews) | Not enough data | 

#### Platform

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Reporting** | 8.7 (2514 reviews) | Not enough data | 
| **APIs / Integration** | 8.2 (2254 reviews) | Not enough data | 
| **Internationalization** | 8.2 (2196 reviews) | Not enough data | 
| **Performance and Reliability** | 9.0 (2671 reviews) | Not enough data | 
| **Mobile User Support** | 8.3 (2388 reviews) | Not enough data | 
| **Offline** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **monday Work Management** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | monday Work Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to monday Work Management (14):** [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration)

**Unique to monday service (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | monday Work Management | monday service | 
|---|---|---|
| **Small-Business** | 61.8% | 44.8% | 
| **Mid-Market** | 30.3% | 37.9% | 
| **Enterprise** | 7.9% | 17.2% | 

### By Industry

#### monday Work Management

- **Marketing and Advertising:** 13.9%
- **Information Technology and Services:** 6.0%
- **Computer Software:** 4.9%
- **Construction:** 3.8%
- **Non-Profit Organization Management:** 3.6%
- **Financial Services:** 3.3%
- **Real Estate:** 2.8%
- **Retail:** 2.3%
- **Education Management:** 2.3%
- **Hospital & Health Care:** 2.2%
- **Other:** 54.8%

#### monday service

- **Information Technology and Services:** 17.2%
- **Marketing and Advertising:** 15.5%
- **Manufacturing:** 8.6%
- **Financial Services:** 8.6%
- **Hospitality:** 6.9%
- **Non-Profit Organization Management:** 3.4%
- **Legal Services:** 3.4%
- **Computer Networking:** 1.7%
- **Computer Software:** 1.7%
- **Construction:** 1.7%
- **Other:** 31.0%

---
## Alternatives

### Alternatives to monday Work Management

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12299 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (665 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13613 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1212 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (21940 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (548 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1220 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (581 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)

### Alternatives to monday service

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7572 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12299 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (745 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (776 reviews)

---
## Top Discussions

### monday Work Management

- Title: [Is it possible for you to have your own CRM on Monday?](https://www.g2.com/discussions/15494-is-it-possible-for-you-to-have-your-own-crm-on-monday) — 5 comments, 3 upvotes
  > **Top comment:** "I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many..."
- Title: [How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?](https://www.g2.com/discussions/41434-how-best-to-use-monday-to-manage-social-media-campaigns-and-publications-across-multiple-clients-for-planning-purposes-in-particular) — 2 comments
  > **Top comment:** "I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my..."
- Title: [More than one owner of a task - can they share the one task item?](https://www.g2.com/discussions/more-than-one-owner-of-a-task-can-they-share-the-one-task-item) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People"  columns. "
- Title: [How can I Integrate my boards with Google Data Studio](https://www.g2.com/discussions/how-can-i-integrate-my-boards-with-google-data-studio) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Jeison! We have created a Monday connector so that you can do just that. You can find more information here:..."
- Title: [Interior Design Pipeline Management](https://www.g2.com/discussions/51765-interior-design-pipeline-management) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### monday service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/monday-com-vs-monday-service)