Introducing G2.ai, the future of software buying.Try now
Compare monday Work Management and monday service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Marmind
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Elate
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Screendragon
Visit Website
At a Glance
Market Segments
Small-Business (61.9% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
$12.00 3 Seats Per Month
$26.00 1 Seat / Month
monday Work Management
Star Rating
(14,746)4.7 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansmonday service
Star Rating
(51)4.2 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$26.00 1 Seat / Month
Free Trial is available
Browse all 3 pricing plansmonday Work Management vs monday service
When assessing the two solutions, reviewers found monday Work Management easier to use, set up, and administer. Reviewers also preferred doing business with monday Work Management overall.
- Reviewers felt that monday Work Management meets the needs of their business better than monday service.
- When comparing quality of ongoing product support, reviewers felt that monday Work Management is the preferred option.
- When assessing product direction, monday Work Management and monday service received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
monday service
Standard
$26.00
1 Seat / Month
Automate service processes and streamline communication
- Unlimited amount of tickets
- Ticket intake via email and WorkForms
- 2-way email integration with Gmail and Outlook
Free Trial
monday Work Management
Free Trial is available
monday service
Free Trial is available
Ratings
Meets Requirements
9.0
12,244
8.8
23
Ease of Use
9.1
12,511
8.7
34
Ease of Setup
8.8
7,125
8.5
34
Ease of Admin
9.1
5,393
9.0
10
Quality of Support
8.9
9,729
8.6
22
Has the product been a good partner in doing business?
9.1
5,209
9.0
10
Product Direction (% positive)
9.5
11,884
9.5
23
Features by Category
Ticket and Case Management
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Generative AI
Not enough data
8.7
5
Not enough data
8.7
5
Agentic AI - Help Desk
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Communication Channels
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.5
8
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.0
8
Tasks
9.3
7264
|
Verified
Not enough data
9.3
7276
|
Verified
Not enough data
9.2
7302
|
Verified
Not enough data
9.1
7076
|
Verified
Not enough data
8.3
6438
Not enough data
8.3
6246
Not enough data
8.9
7046
|
Verified
Not enough data
8.6
6534
Not enough data
Projects
9.1
6478
|
Verified
Not enough data
8.7
5928
|
Verified
Not enough data
8.2
5516
|
Verified
Not enough data
8.4
6115
|
Verified
Not enough data
8.7
6331
|
Verified
Not enough data
8.0
5442
|
Verified
Not enough data
8.4
5625
Not enough data
8.5
5994
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
5395
|
Verified
Not enough data
8.2
5099
|
Verified
Not enough data
Resource Management
8.2
5606
|
Verified
Not enough data
8.4
5754
|
Verified
Not enough data
8.7
6101
|
Verified
Not enough data
Project Monitoring
8.2
5066
|
Verified
Not enough data
8.3
5348
|
Verified
Not enough data
8.8
6248
|
Verified
Not enough data
Generative AI
7.2
2735
Not enough data
7.2
2718
Not enough data
Agentic AI - Project Management
6.6
576
Not enough data
6.8
575
Not enough data
6.7
572
Not enough data
6.6
572
Not enough data
6.6
570
Not enough data
6.6
567
Not enough data
6.6
571
Not enough data
Portfolio Management
8.4
805
Not enough data
8.8
806
Not enough data
8.3
781
Not enough data
8.0
776
Not enough data
Project Management
8.4
785
Not enough data
8.8
780
Not enough data
8.1
762
Not enough data
Resource Management
8.2
792
Not enough data
8.2
767
Not enough data
8.3
779
Not enough data
Data & Analytics
8.2
815
Not enough data
8.4
765
Not enough data
8.3
754
Not enough data
7.6
730
Not enough data
Strategy - Project and Portfolio Management
7.4
698
Not enough data
8.3
690
Not enough data
8.4
715
Not enough data
8.4
730
Not enough data
8.4
685
Not enough data
8.3
729
Not enough data
7.8
671
Not enough data
8.3
673
Not enough data
8.2
708
Not enough data
8.6
710
Not enough data
Administration
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Service Desk
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Management
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Functionality
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
5
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.1
1215
Not enough data
9.1
1301
Not enough data
8.8
1239
Not enough data
Business Instant Messaging
7.4
845
Not enough data
7.2
845
Not enough data
Business Instant Messaging
8.3
1148
Not enough data
9.2
1236
Not enough data
8.6
1094
Not enough data
Generative AI - Business Instant Messaging
7.0
153
Not enough data
AI - Business Instant Messaging
6.9
153
Not enough data
7.4
152
Not enough data
7.0
156
Not enough data
7.2
153
Not enough data
Agentic AI - Business Instant Messaging
6.8
39
Not enough data
7.1
41
Not enough data
Setup
8.9
4470
Not enough data
8.9
4600
Not enough data
8.4
4245
Not enough data
8.9
4780
Not enough data
Management
8.8
4450
Not enough data
8.4
3806
Not enough data
8.2
3936
Not enough data
Generative AI
7.3
1867
Not enough data
Agentic AI - Workflow Management
6.5
309
Not enough data
6.6
310
Not enough data
6.5
305
Not enough data
6.5
304
Not enough data
6.6
306
Not enough data
6.5
307
Not enough data
6.6
309
Not enough data
Communication
8.6
966
Not enough data
8.7
958
Not enough data
8.2
1005
Not enough data
8.5
955
Not enough data
Goal Creation
8.5
979
Not enough data
8.5
932
Not enough data
7.8
887
Not enough data
8.9
972
Not enough data
Agentic AI - Objectives and Key Results (OKR)
6.8
92
Not enough data
7.0
92
Not enough data
Tasks
9.3
1268
Not enough data
9.0
1227
Not enough data
9.1
1247
Not enough data
Agentic AI - Kanban Project Management
7.0
50
Not enough data
7.2
51
Not enough data
7.3
50
Not enough data
6.7
50
Not enough data
6.8
50
Not enough data
6.7
50
Not enough data
6.7
50
Not enough data
Kanban Boards
8.8
1227
Not enough data
9.0
1259
Not enough data
9.0
1228
Not enough data
Planning
9.0
1266
Not enough data
8.6
1221
Not enough data
8.7
1201
Not enough data
Platform Basics
8.8
754
Not enough data
9.2
823
Not enough data
8.8
755
Not enough data
8.2
580
Not enough data
9.1
785
Not enough data
9.1
789
Not enough data
Content Planning
9.1
817
Not enough data
9.4
842
Not enough data
9.1
761
Not enough data
Marketing Campaign Performance
8.2
502
Not enough data
8.6
590
Not enough data
Agentic AI - Marketing Calendar
6.4
83
Not enough data
6.5
83
Not enough data
6.5
83
Not enough data
6.5
84
Not enough data
Other Features
8.4
640
Not enough data
8.3
532
Not enough data
Task Creation
9.3
6619
Not enough data
9.2
6676
Not enough data
9.0
6501
Not enough data
8.5
5732
Not enough data
Task Management
9.1
6430
Not enough data
9.2
6570
Not enough data
8.5
5785
Not enough data
8.7
5841
Not enough data
Generative AI
7.2
2653
Not enough data
7.2
2654
Not enough data
Automation
9.0
5129
Not enough data
8.9
5271
Not enough data
8.5
4576
Not enough data
Administration
8.6
4878
Not enough data
8.7
4611
Not enough data
9.3
4927
Not enough data
Project management
9.3
5267
Not enough data
8.6
4705
Not enough data
9.1
5025
Not enough data
8.9
4875
Not enough data
8.9
4809
Not enough data
Feature Not Available
Not enough data
8.9
5126
Not enough data
Workload
8.6
4563
Not enough data
9.0
5034
Not enough data
8.8
4632
Not enough data
8.6
4482
Not enough data
Communication & Collaboration
8.6
4609
Not enough data
8.6
4677
Not enough data
9.2
5069
Not enough data
Cost Management
8.2
3936
Not enough data
8.3
4031
Not enough data
8.0
3774
Not enough data
Integration
8.2
3825
Not enough data
8.0
3957
Not enough data
8.0
3755
Not enough data
Generative AI
7.3
2088
Not enough data
7.4
2097
Not enough data
Agentic AI - Work Management
6.5
437
Not enough data
6.6
437
Not enough data
6.6
438
Not enough data
6.5
439
Not enough data
Communication
Feature Not Available
Not enough data
8.6
4261
Not enough data
8.1
3733
Not enough data
Feature Not Available
Not enough data
8.2
3769
Not enough data
Content & Documents
8.8
4408
Not enough data
9.0
4548
Not enough data
8.6
4416
Not enough data
8.1
3727
Not enough data
Controls
8.6
4166
Not enough data
8.1
3609
Not enough data
8.8
4222
Not enough data
8.4
4129
Not enough data
8.1
3717
Not enough data
Project Management
9.4
4674
Not enough data
9.2
4592
Not enough data
9.2
4495
Not enough data
8.5
4130
Not enough data
Remote Collaboration
8.9
4204
Not enough data
9.0
4404
Not enough data
8.9
4318
Not enough data
7.6
3382
Not enough data
Generative AI
7.1
1871
Not enough data
7.2
1852
Not enough data
Agentic AI - Project Collaboration
6.5
317
Not enough data
6.5
312
Not enough data
Design
8.8
1213
Not enough data
8.7
1251
Not enough data
8.5
1228
Not enough data
Collaboration
9.2
1291
Not enough data
9.0
1286
Not enough data
File Types
8.8
1284
Not enough data
8.6
1230
Not enough data
8.0
1077
Not enough data
Edit & Revise
8.7
1209
Not enough data
8.3
1122
Not enough data
8.4
1187
Not enough data
Integrate & Embed
8.6
1247
Not enough data
8.6
1166
Not enough data
8.6
1229
Not enough data
Operating System
8.9
1168
Not enough data
8.7
1138
Not enough data
7.4
924
Not enough data
Generative AI
7.9
634
Not enough data
7.9
633
Not enough data
7.5
617
Not enough data
7.4
611
Not enough data
7.3
620
Not enough data
Agentic AI - Document Creation
7.4
77
Not enough data
Annotation Tools - Markup Software
8.0
51
Not enough data
7.2
50
Not enough data
8.0
54
Not enough data
7.5
52
Not enough data
Collaboration - Markup Software
8.7
53
Not enough data
8.8
55
Not enough data
9.1
52
Not enough data
9.3
52
Not enough data
Security - Markup Software
8.6
50
Not enough data
8.4
52
Not enough data
Agentic AI - Marketing Resource Management
6.9
55
Not enough data
6.9
55
Not enough data
7.2
54
Not enough data
Agentic AI - Event Planning
6.7
124
Not enough data
6.8
126
Not enough data
6.7
126
Not enough data
6.8
126
Not enough data
Incident Management
Not enough data
8.5
20
Not enough data
8.8
20
Not enough data
8.1
20
Not enough data
7.8
20
Not enough data
7.8
20
Reporting
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
8.6
19
Access & Usability
Not enough data
7.6
19
Not enough data
8.6
19
Not enough data
8.7
19
Not enough data
8.2
19
Agentic AI - Service Desk
Not enough data
7.5
19
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.6
19
Not enough data
7.3
18
Not enough data
7.3
19
Not enough data
7.2
19
Time Tracking
8.5
2536
Not enough data
9.1
2921
Not enough data
8.2
2266
Not enough data
Client Invoicing
7.4
2008
Not enough data
7.0
1893
Not enough data
7.7
2008
Not enough data
Mobile Time Tracking
8.6
2507
Not enough data
Administration
8.4
2390
Not enough data
9.1
2713
Not enough data
9.0
2781
Not enough data
8.3
2308
Not enough data
9.0
2660
Not enough data
Platform
8.7
2500
Not enough data
8.2
2239
Not enough data
8.2
2183
Not enough data
9.0
2655
Not enough data
8.3
2376
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
monday Work Management and monday service share no categories
Unique Categories
monday Work Management is categorized as Markup Software, Project Collaboration, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, Project and Portfolio Management, Task Management, Event Planning, Time Tracking, Document Creation, Project Management, Marketing Calendar, and Marketing Resource Management
Reviews
Reviewers' Company Size
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.0%
Information Technology and Services
6.0%
Computer Software
5.0%
Construction
3.8%
Non-Profit Organization Management
3.6%
Other
67.7%
Financial Services
14.7%
Manufacturing
11.8%
Information Technology and Services
11.8%
Marketing and Advertising
8.8%
Hospitality
8.8%
Other
44.1%
Alternatives
Discussions
Is it possible for you to have your own CRM on Monday?
5 Comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 Comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 Comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
monday service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
