--- title: monday service Reviews meta_title: 'monday service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how monday service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 184 scale: '5' date_modified: '2026-08-06' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # monday service Reviews **Vendor:** monday.com **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 184 ## About monday service monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. With built-in orchestration, guardrails, and real-time monitoring, teams can safely deploy, oversee, and scale AI as service demand grows. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs - freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution - with minimal implementation. Service at scale. Without losing control. Key Capabilities: Omnichannel ticket intake Autonomous AI agents for triage, routing, and end-to-end resolution No-code workflows and automation Dashboards and reporting SLA tracking and performance insights Project, problem, and incident management ## monday service Pros & Cons **What users like:** - Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. (31 reviews) - Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. (13 reviews) - Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. (12 reviews) - Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. (10 reviews) - Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. (10 reviews) - Customizability (9 reviews) - Customization (8 reviews) - Easy Setup (8 reviews) - Setup Ease (8 reviews) - Users value the **communication efficiency** of monday.com, enhancing connectivity and client interactions beyond traditional meetings. (7 reviews) **What users dislike:** - Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. (9 reviews) - Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. (7 reviews) - Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. (7 reviews) - Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. (6 reviews) - Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. (5 reviews) - Poor Performance (5 reviews) - Ticketing Issues (5 reviews) - Users occasionally face **errors with links in emails** sent from Monday, impacting communication effectiveness. (4 reviews) - Complexity (4 reviews) - Editing Limitations (4 reviews) ## monday service Reviews ### 1. Big Helpdesk Upgrade: Automated Tickets and a Clear Board View **Rating:** 5.0/5.0 stars **Reviewed by:** Akram J. | IT Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about monday service?** We’ve been using monday service for about seven months now for our IT helpdesk, and it’s honestly been a big improvement. Tickets come in automatically from email and forms, so we’re no longer doing any manual tracking. The board view has been especially helpful—it gives a clear picture of what’s open and who’s working on what at a glance. **What do you dislike about monday service?** At times, the board can feel a bit crowded, especially when the ticket volume is high. **What problems is monday service solving and how is that benefiting you?** Our old system felt scattered, and it was difficult to keep track of ownership and status. monday service brought everything into one place, which made it much easier to stay on top of incoming requests. Overall, it reduced the chaos and improved the way the team coordinates on tickets day to day. ### 2. Vibrant UI and Great Automations, But Crowded Boards Can Slow Things Down **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** The thing I like best about monday service is the overall UI. It has vibrant colors and is easy to work with. I also love the automations. **What do you dislike about monday service?** When a board gets too "crowded" with too much information or automations it can really slowdown the entire application, needing to refresh the page very so often **What problems is monday service solving and how is that benefiting you?** helps me organize projects, track tasks, and collaborate with my team in one place. It saves time, keeps everyone aligned, and makes it easier to meet deadlines. ### 3. Easy Ticket Organization with Helpful Boards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2026 **What do you like best about monday service?** It was easy to organize tickets and mark their progress and assign to various people. The use of boards was good **What do you dislike about monday service?** First utilizing it can be confusing, there are many tabs and views and boards you can incorporate. Also going between different services can be somewhat confusing (ex. support desk). **What problems is monday service solving and how is that benefiting you?** Being able to organize our work and tickets and track their progress. Helps keep things on track. ### 4. Easy Accessibility, But Traceability Issues **Rating:** 4.0/5.0 stars **Reviewed by:** kevin j. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** I use the Monday service to track my hours and access crucial information. I really appreciate the accessibility and ease of access, as well as the clear explanations and design. **What do you dislike about monday service?** I find that the service often has bugs for tracking hours, and it often takes a lot of time. **What problems is monday service solving and how is that benefiting you?** I use Monday Service to track my hours, access crucial information, and easily find documents and references. ### 5. Simplified HR Workflows and Faster Employee Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about monday service?** It has made our HR workflow much simpler, and it helps us take care of anything our employees might need quickly and efficiently. **What do you dislike about monday service?** At times, the interface can feel a bit buggy and may lag behind. **What problems is monday service solving and how is that benefiting you?** We needed an HR ticketing system to manage tasks and requests from our employees, and this has helped immensely. It’s made it much easier to keep everything organized and ensure nothing gets missed. ### 6. Monday.com: The Ultimate All-in-One Work Companion **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus T. | Onboarding Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The best thing about Monday is that it is an "all-in-one" tool. You can manage your process, keep your information well organized, and keep track of the activities that are constantly rolling. I remember the phrase from the Person who trained me, she said: Monday.com will be your best friend during your shift, and so it was. Monday.com is indeed my best working friend. I love it. It is so useful. I use Monday.com every single day, and I would recommend this amazing tool to everyone. One thing that I love is that it keeps your whole Team together. **What do you dislike about monday service?** Nothing in particular. Sometimes it can get kind of slow, but I wouldn't say it's Monday.com itself; sometimes it is related to the performance of the pc you are using. And it is fair to say that, regarding the amount of data that Monday.com handles, I would say that we just need a little patience. In reality, I don't dislike anything about Monday.com **What problems is monday service solving and how is that benefiting you?** Monday.com handles all the information that I need for my processes. I can keep track of the process on a very detailed level; the possibilities are endless. I enjoy how the operation flows across all boards, and the whole Team is bonded together, as it helps tremendously with the communication needs of my company. ### 7. Simple to Use, Efficient, and Effective. **Rating:** 4.0/5.0 stars **Reviewed by:** Will T. | Marketing & Design Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I like how Monday essentially functions like a spreadsheet, but it just doesn't feel as boring as one. It's much more engaging and interactive. I like how easy it is to organize information. **What do you dislike about monday service?** My least favorite aspect is trying to view certain text boxes that were submitted from forms. If it's a large text box, the easiest way is to hover the pointer over it until the full text appears. However, when you double click the ticket to open up the full page the text box is not visible in a way that stays put when you move your mouse off. **What problems is monday service solving and how is that benefiting you?** Monday solves the problem of having people across my organization email me for requests. Instead, I can redirect them to Monday, they submit a ticket, and then all of the tickets are pooled into one easily accessible Monday page where I can manage them easily. ### 8. Great All-in-One Task Management in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Srinath I. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** Great to manage all the tasks at one place **What do you dislike about monday service?** Bit on a cumbersome but can be easily managed **What problems is monday service solving and how is that benefiting you?** To track all the operations tasks in one place is very benefecial. ### 9. Excellent Automation for Tracking ICS Vulnerability Patching in monday service **Rating:** 5.0/5.0 stars **Reviewed by:** Karimi K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about monday service?** Securing operational technology networks in the energy sector is a high-stakes environment. I use monday service to track vulnerability patching schedules for our industrial control systems. The automation recipes are excellent: when a vendor releases a new critical security patch, I create a ticket and the system automatically creates the follow-up items I need. **What do you dislike about monday service?** The terminology on the platform is very project-management focused rather than ITIL-focused. For example, elements are called “boards” instead of incidents, problems, and changes. **What problems is monday service solving and how is that benefiting you?** Tracing the rollout of critical security patches across multiple remote energy facilities used to involve massive, fragile spreadsheets that were always out of date. ### 10. Customisable UI, but Performance and AI Accuracy Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about monday service?** Probably the UI and the customisable portion of almost everything you work with. **What do you dislike about monday service?** the overall performance. Sometimes it takes a while for entered data to load and even when doing so it hasnt loaded correctly. so the AI portion of it doesnt really work well **What problems is monday service solving and how is that benefiting you?** The integration between my sales and marketing team are great, it allows my sales team to enter data and marketing ### 11. Easy Access to Course Info and Company Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about monday service?** Easy access to all my needed course information and able to easily maneuver through company information/resources **What do you dislike about monday service?** sometimes it's too easy to erase links that are needed for the course access **What problems is monday service solving and how is that benefiting you?** organization of courses and the company materials to access it. I also benefit from the Monday tickets that assist with professor communication and tracking of the build process ### 12. Highly Customisable Workflows with Flexible Columns, Tags, and Outcomes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about monday service?** It's cool that you can customise everything, create your own columns, create tags, outcomes, etc. **What do you dislike about monday service?** It can get cluttered, fast. And when I want to change the style of numbers, I can't. For example, using 2345 as a reference, monday automatically changes it to 2,345, which I don't want. **What problems is monday service solving and how is that benefiting you?** Organising work, job sharing, communication across large teams ### 13. Seamless Collaboration with Well-Organized Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Girish S. | R & D Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** Seamless collaboration all in one place, and the workflows are very well organized, which makes it easy to stay on track. Responsive customer service and ease of implementation and integrations are other best part of Monday. **What do you dislike about monday service?** For teams with heavy usage, the frequency of use can sometimes expose performance lags. **What problems is monday service solving and how is that benefiting you?** Monday helped us heaps by centralizing tasks deadlines and communication as pulses in one platform. Now we have an organized workflows, good team collaboration and centralized project tracking, which saved lot of time and reduced many errors. ### 14. Clear ticket system that saves time and makes everyday life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Niklas . | Fachinformatiker für Systemintegration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about monday service?** The ticket system is very clear and easy to use. Requests can be quickly recorded and the processing status is transparent at all times. Working with it saves time and significantly eases daily tasks. **What do you dislike about monday service?** I had expected more from the ticket system. There are occasionally long loading times and searching for older tickets is cumbersome. **What problems is monday service solving and how is that benefiting you?** Vacation planning, support in internal and external services, databases and overviews ### 15. Easy-to-Use Boards That Make For Great Client and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2026 **What do you like best about monday service?** The board interface is really easy to use and great for collaboration both with clients and internal teams. **What do you dislike about monday service?** Limited number of users for each plan. Some client boards are missing from the dropdown list for easy access. **What problems is monday service solving and how is that benefiting you?** Clients can see the frequent work we are doing, demonstrating value for the client. ### 16. Very Useful Tool with Dashboards That Make Work Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about monday service?** It’s very useful and makes things easier. I also love the dashboards. **What do you dislike about monday service?** I like the formulas and some of the automations. Maybe in the future we’ll be able to create boards with different columns within the group. **What problems is monday service solving and how is that benefiting you?** Dashboards make it easier to get a quick summary of the data, especially when I have it ready on Monday. ### 17. Effortless Board Sharing Makes Team Collaboration Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about monday service?** The ease of collaboration. It is real easy to share boards with teammates and colleagues **What do you dislike about monday service?** Sometimes some automations or specific ideas for boards can be difficult to create, but there is always a resource to help. **What problems is monday service solving and how is that benefiting you?** It is providing my supervisor a holistic view of the teams work, this is keeping us all on track. ### 18. Monday helps me keep track of my tasks and manage team projects efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about monday service?** Monday is a tool that allow me to have a good track of task. It has a pretty, easy and quicky interface and make team work easy and personal work smart. **What do you dislike about monday service?** I haven't had any problems so far using this software. **What problems is monday service solving and how is that benefiting you?** Monday helps me keep track of my tasks, manage team projects efficiently, share results, and collaborate more effectively with my team ### 19. Clear, flexible, and state-of-the-art – ideal for IT project management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** The presentation is very clear and flexible, allowing for cross-company sharing of information. The solution is browser-based and remains "state-of-the-art." Very well suited for project management of IT and specialist teams. **What do you dislike about monday service?** Sometimes visibility is limited, and it's not immediately clear what the cause is. From my perspective, the rights management could also be improved. Occasionally, it takes a very long time for the information to be displayed. As a viewer, I would also wish for more flexibility to better configure my own views. **What problems is monday service solving and how is that benefiting you?** Cross-company project and task planning as well as clear assignment of tasks. ### 20. Chat Feature Makes Client Communication Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Dimitrios R. | Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** I like the fact that i can use the "chat" function and talk with the person/client that put in the request **What do you dislike about monday service?** When a person/client uses the form and hands in a request he cannot see the form that he submitted again. **What problems is monday service solving and how is that benefiting you?** the whole fbi log situation. ### 21. Fully Configurable with Powerful Add-Ons **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** It's fully configurable and has many available add-ons that extend the current functionalities. **What do you dislike about monday service?** As it's fully configurable there are some hurdles(setting it up) at the start you need to get past to utilize it. **What problems is monday service solving and how is that benefiting you?** Tracking statuses of projects for many individuals in the organization. ### 22. Easy Task Assignment Through the Site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** Assigning tasks to someone through the site **What do you dislike about monday service?** The platform is pretty easy to use and user friendly. No complaints **What problems is monday service solving and how is that benefiting you?** It helps me stay organized with any projects that I work on daily. Also allows teams to upload content for me to access. ### 23. Flexible and Customizable, But Ticketing Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Colleen F. | Senior Director of Support and Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The flexibility and customization options are incredible. **What do you dislike about monday service?** The lack of adaptability for Tickets. We have dealers that reach out and add people to the emails but it doesn't register that. The status changes are also un reliable when it comes to responses. We had to do a workaround if a ticket is reopened and with the clients we work with they tend to search for the last email and then respond so we need that to function properly. I would also love a Call Service and/or chat we could offer to our clients. **What problems is monday service solving and how is that benefiting you?** We needed a new help desk and because we use Monday Work management and CRM it seemed to be a good option. ### 24. Configurable Yet Frustratingly Slow and Not List-Based **Rating:** 0.0/5.0 stars **Reviewed by:** Darren M. **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I appreciate how configurable Monday Service is. It allows me to create sheets and set them up exactly how I want, offering a level of personalization that is quite valuable. This flexibility means I can use the service in whatever way suits my needs best, tailoring it to fit specific requirements and workflows. **What do you dislike about monday service?** I find Monday Service to be incredibly slow, which makes it very frustrating to use. It's browser-intensive, and this contributes to its sluggish performance. Furthermore, I miss the list-based system from Jira because Monday Service is modal-based, which means I can't just directly access a ticket; instead, I have to go through pop-ups and load a URL, causing unnecessary delays. Also, the flexibility for users to set their own parameters often leads to challenges in reaching consensus on what is actually needed, making it less useful. **What problems is monday service solving and how is that benefiting you?** I use Monday Service as a CRM system due to its configurability, allowing us to use it how we want. However, its slow performance and modal-based design limit its utility for us. ### 25. Versatile Tool with User Adaptability and Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Tarrika R. **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I truly appreciate the user adaptability that monday service offers. It caters to a wide range of users, enabling them to complete their workloads efficiently. The platform significantly speeds up timelines, which helps meet key performance indicators (KPIs). The ability to use automations in creating efficiencies is another aspect I value highly, as it streamlines our booking processes and ensures data integrity. Additionally, monday service allows us to process large amounts of data, making it indispensable for creating financial dashboards and managing ticketing systems. The initial setup was quite easy, especially with the support of an account manager, which made transitioning smooth once our data was well-organized. Overall, monday service is a versatile tool that stands out for its adaptability and performance-enhancing features. **What do you dislike about monday service?** Sometimes automations fail, and there are no workarounds available, which can be frustrating. Additionally, having to pay for certain apps to access specific features is a drawback. It would be beneficial if more apps, like location converters and backups, were available without additional charges. **What problems is monday service solving and how is that benefiting you?** Monday Service streamlines booking, ensures data integrity, handles large data, and creates efficiencies with automations, speeding up timelines and helping meet KPIs. ### 26. AI Ticket Categorization and Customizable Self-Service Portals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about monday service?** AI ticket categorization, and customizable self-service portals **What do you dislike about monday service?** Filter is difficult for pending or in progress tasks from assigned list **What problems is monday service solving and how is that benefiting you?** Automatically sorts and routes incoming requests by urgency and content. ### 27. Comprehensive and Efficient Management Ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Juan José Z. | Head of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about monday service?** I like the visibility that Monday Service offers regarding the tickets I raise on the portal, as it allows me to see the history of requests made to my internal support or marketing team. Additionally, I find the initial setup of Monday Service extremely simple and logical, which I value greatly, especially considering my role as an Account Executive who sells these products and conducts demonstrations. Furthermore, I appreciate the fact that it addresses specific needs while being part of an integrated ecosystem of Monday.com, which allows for continuous growth with the rest of the company's workflows. **What do you dislike about monday service?** I believe that the communication channels could be improved. Currently, we are using forms, but I would like them to be integrated with other means of communication such as email or WhatsApp. **What problems is monday service solving and how is that benefiting you?** I use Monday service to manage internal tickets, which improves my workflow. It provides me with visibility over requests and collaborates with the Monday ecosystem for continuous growth. ### 28. Easy-to-Use, Familiar Messaging-Style CRM for Keeping Teams Informed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** Easy to use, simple interface,simialr to messagingapps alike to keep team mebers informed - familiar to al using **What do you dislike about monday service?** Nothing at this stage as a CRM / employee - **What problems is monday service solving and how is that benefiting you?** communications across multiple departments. Reminders/ to dos /tasks ### 29. Easy Reporting and Performance, But Pricing and Email Formatting Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about monday service?** Easy to use - good for reporting, performance **What do you dislike about monday service?** Pricing, email and activities design lacks formatting tools **What problems is monday service solving and how is that benefiting you?** Solving - data reporting, SLA's, triaging. Team's output is better managed ### 30. Highly Customizable, but Requires Hands-On Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about monday service?** highly modifiable to fit your work habits best **What do you dislike about monday service?** A lot of it you have the build yourself, which can be a downside for people who have a large workload or are looking for external help in bettering their performance. **What problems is monday service solving and how is that benefiting you?** The problem this solves for my team is the lack of a standardized process for certain tasks. It also increases organization and communication when used correctly. ### 31. Powerful Automations, But Complex to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** luiz f. **Reviewed Date:** November 21, 2025 **What do you like best about monday service?** I like the Monday service because it optimizes my tasks and offers a more practical dashboard, which greatly facilitates my work routine. The automations available on the platform are another highlight, as they make tasks more practical and considerably improve processes, increasing efficiency. Additionally, the initial setup was very easy to perform, which positively contributed to the adoption of the service. For these reasons, I would recommend the Monday service with a score of 10 to friends and colleagues. **What do you dislike about monday service?** Maybe Monday could be better at doing automations, they are difficult to apply. Some ideas that the department has are difficult to put into practice within Monday. We know it's possible, but it's complex to do without help. **What problems is monday service solving and how is that benefiting you?** I use the Monday service to optimize my tasks at work, offering a more practical dashboard and automations that make tasks more practical and considerably improve processes. ### 32. Effortless Process Management with Occasional Slowdowns **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina R. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really appreciate how easy it is to adapt Monday Service to each process, person, company, or preference, which I find to be great. The flexibility allows me to tailor the platform to suit specific needs, enhancing its utility. I also find it valuable that different pieces of information can be consolidated on one board and linked, which greatly accelerates the process and enhances my efficiency. The platform's ability to assign tasks, set dates, and due dates helps ensure that everything is addressed on time and by the right person, which is incredibly beneficial for property management. The setup process for Monday Service is also straightforward and easy, making it accessible and user-friendly for new users. **What do you dislike about monday service?** I think just, sometimes it can be really slow on loading information. It's not a big deal, but sometimes it can slow the work and, but that's it. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for process management, ensuring tasks are addressed on time with the right person. It helps assign tasks with due dates, adapting easily to processes and preferences, and linking information on one board speeds up processes. ### 33. Organized Workflow with Some Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Elvia S. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I appreciate Monday Service for its organizational capabilities, which help me keep track of requests and manage tickets effectively, all within a single platform. This consolidation helps me avoid the hassle of searching for information across various sources. I love the flexibility it offers in customizing boards and setting up automations, which are crucial in keeping everything running smoothly. Overall, Monday Service simplifies my workflow, allowing me to stay organized and focused on tasks that need my immediate attention. Additionally, I like how everything is centralized in one place, providing an easy, at-a-glance overview of pending tasks, which significantly cuts down on the chaos, making it easier to manage my workload. **What do you dislike about monday service?** I find Monday service not very user-friendly. The setup process can be confusing, especially when setting up boards and automations, as they are not very intuitive. A lack of clear labeling and step-by-step guides requires me to hunt through help documentation, which could be better streamlined. As someone who was new to using this service, I found learning how to use it somewhat challenging. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize tasks, track requests, and manage tickets, all in one spot. It simplifies management, reduces chaos, and keeps me on top of what needs attention with customizable boards and automations. ### 34. Streamlined Ticketing, Needs Email Updates Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really love how organized everything is with monday service. The ability to send and receive emails directly through the service board is a standout feature for me. It streamlines communication and keeps everything in one place, which is a huge improvement over our previous system of using Outlook where emails would often get tangled and confused. Having each ticket as a single line item tied to specific emails ensures that nothing gets missed or confused with other tickets. Additionally, the initial setup process of monday service was easy, and even though it took a bit longer to format it with statuses exactly as we wanted, it wasn’t too challenging once we got it figured out. The integration with Outlook for email is beneficial, and my overall experience has been so positive that I would rate my likelihood to recommend monday service to a friend or colleague as a ten out of ten. **What do you dislike about monday service?** I am looking for improvement when forwarding a ticket from Outlook to the board. It does not allow that line item to receive automatic status updates about a new email response on that ticket. This can sometimes cause issues as updates are not immediately synced, leading to possible miscommunication or delays. **What problems is monday service solving and how is that benefiting you?** I use monday service to streamline vendor queries, ensuring no information is lost or confused, which often happened with Outlook. It keeps everything organized by linking emails to specific tickets, enhancing communication clarity and efficiency. ### 35. Flexible and Organized for Project Management **Rating:** 4.0/5.0 stars **Reviewed by:** Harrisen S. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I find monday service very easy to manipulate and adapt to our specific needs, which is unlike a lot of other software. This flexibility is particularly helpful when we need the software to perform specific tasks related to our work, such as tracking projects for different lenders. The ease with which I can make it align with our workflow is something I really appreciate. Its ability to adapt to what we need not only simplifies our processes but significantly enhances our efficiency in managing construction project inspections. **What do you dislike about monday service?** I find monday service to have occasional glitches, which can be frustrating. As it is an internet-based service, its performance heavily relies on connectivity, leading to issues especially when in the field. Uploading information often gets stuck if the internet connection is poor, which is problematic during on-site work. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize construction project inspections, ensuring tasks are completed on time. It's easy to manipulate and adapts to our needs seamlessly. ### 36. Powerful Workflow Tool, But Lacks Native Features, Optimization, and Support **Rating:** 2.5/5.0 stars **Reviewed by:** Seth M. | Web, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** Monday is super flexible and modular. I am able to create a ton of highly complex workflows that help a variety of divisions across the company work more efficiently. This is a daily driver type of tool that was super easy to implement into, out of the gates. **What do you dislike about monday service?** Monday has a horrible product support/feature team. There is a high dependence on third party integrations for features that should be built directly into the service. I think Monday has a ton of potential that will go wasted if they abuse the current structure they have in place with partnered integrations. The AI features that were added are also laughable. Not worth the price increase and are subpar. There is a limit on the number of workflows and automations you can utilize (keep in mind, we have one of the highest tiers you can purchase - $$$) before being told you have to spend more. This makes absolutely no sense given our prior provider allowed us to do virtually anything we wanted to, automations-wise, without any additional cost. Monday is a web-based application and is utilized in a browser. One tab open of Monday eats up between 1.4gb to 2gb of ram. It is not optimized in any capacity and oftentimes I find that request statuses do not change when I deliberately try to, or a response from one request shows up in a different request, seemingly randomly. **What problems is monday service solving and how is that benefiting you?** Monday helps us take in requests for a number of company activities. We are able to efficiently divvy up these requests and ensure they are handled optimally. We need to make sure that requests are sent to the proper party and handled in a timely manner, and Monday helps us accomplish that. ### 37. Streamlined Task Management with Handy Automations **Rating:** 4.0/5.0 stars **Reviewed by:** Caleb H. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I use monday service for managing tasks and projects with my agency's content marketing team and appreciate its ease of use, which makes the initial setup straightforward and efficient for the entire team. The software's automation features are particularly valuable as they help me stay on top of tasks with tight deadlines by automating the transition of tasks to the next phase or team member, whether it's creative, digital marketing, or management. This seamless transition is crucial for maintaining workflow and communication efficiency. Additionally, I find it beneficial to have all client notes, preferences, and assignments easily accessible, allowing me to see all my clients and deadlines in one centralized location. Integrating with Slack also enhances the workflow, ensuring that communication is smooth and effective. Overall, these features make monday service an indispensable tool in managing complex projects efficiently. **What do you dislike about monday service?** I wish there were options to create more than one level of subtask. Right now, that feels limited especially when I'm working on a complex project. **What problems is monday service solving and how is that benefiting you?** I use monday service to effectively track tasks with deadlines, manage project assignments, and centralize client and project information, while the automation feature aids in efficient task handovers, boosting team productivity. ### 38. Streamlined Ticketing with Efficient Automations **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley H. | Production Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about monday service?** I appreciate the automations offered by Monday Service, even though some have limitations, they are useful for keeping tasks organized and ensuring that tickets and projects move smoothly through different stages of completion. This automation feature reduces, which is helpful for maintaining productivity. **What do you dislike about monday service?** I dislike that the 'Reply All' feature is not more visible. It's also problematic when a ticket is moved from another board, replies don't send as expected. Additionally, the attempt to integrate monday service with Microsoft Outlook and Teams was messy, complicating our workflow rather than simplifying it. There are also limitations in automations; as an admin, I should be able to edit an automation even if I wasn't the creator, but that's not always possible. Furthermore, sometimes automations experience lag, which can disrupt the flow of work. **What problems is monday service solving and how is that benefiting you?** I use Monday Service as a centralized system for tracking internal tickets and managing projects, which helps organize tasks efficiently with automation, saving time and enhancing order in processes. ### 39. User-Friendly UI, Needs Better Integration Options **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about monday service?** I use monday service for ticketing in our IT support. I like the UI as it makes it easy to use and flexible, and configuring the backend is also something I appreciate. **What do you dislike about monday service?** I would like more options to integrate other applications, especially Microsoft Teams. The portal is just too basic. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for tracking issues, documenting, gaining insights and statistics. The UI and backend configuration make it easy to use and flexible. ### 40. Intuitive and Visual, But Needs Form Notification Clarity **Rating:** 4.5/5.0 stars **Reviewed by:** Jazmin P. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really appreciate how monday service helps keep everyone more organized, serving as an easier place to store information and track company issues effectively. I love how user-friendly it is, making it easy to use for various tasks like keeping track of tasks, creating forms, and receiving updates within the company. The visual aspect of monday service is also commendable, as it is visually easy to look at, which makes managing tasks and information more pleasant. The initial setup was pretty easy, pointing towards a well-thought-out onboarding process that doesn't overwhelm its users. **What do you dislike about monday service?** I don't like that when I receive a notification about a Monday form I filled out, it is not easy for me to see what my original question/form was. **What problems is monday service solving and how is that benefiting you?** I use monday service to keep track of tasks, organize information, and manage company issues, making it visually appealing and easy to use. ### 41. Useful Email Sending, but Moving Boards Between Workspaces Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Ariel R. | counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about monday service?** The ability to send e-mail directly from the manager system is very useful. **What do you dislike about monday service?** I’m unable to move boards from my workspace to Service. **What problems is monday service solving and how is that benefiting you?** Managing customer communication in one place. ### 42. So Organized and Feature-Rich—Boards and Automations Shine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about monday service?** So organized, with so many features! The boards and automations are the best. **What do you dislike about monday service?** It’s frustrating that there’s no desktop app, and it can be really slow sometimes. The CRM, in particular, feels super slow. For organizing tasks and handling small things, it’s good, but as soon as you start to grow, everything just feels slow. **What problems is monday service solving and how is that benefiting you?** monday is now a literal HR hub for my entire company ### 43. Custom Workflows and Clear Reporting That Scale With Our Ticket Volume **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about monday service?** Monday service helps us handle more than 200 tickets per week for our 500+ users across the organization. The custom statuses and dependencies for the escalation workflow are great, and reporting on resolution times is straightforward. **What do you dislike about monday service?** Setting up the workflow took some time. The system is flexible, but you also have to clearly design your process upfront. **What problems is monday service solving and how is that benefiting you?** We needed a structured ticketing request system instead of relying on emails and spreadsheets, so we switched to this. ### 44. Great Account Tracking, But the Site Is Hard to Navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about monday service?** The capability to house and track all my Accounts and the tasks associated with them. **What do you dislike about monday service?** I don't find it very user friendly and I have difficulties navigating the website. **What problems is monday service solving and how is that benefiting you?** Keeping track of my client tasks and due dates, and the capabilities to see the dates future tasks will be due. ### 45. Friendly to Use **Rating:** 5.0/5.0 stars **Reviewed by:** daniel t. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about monday service?** Very easy and very friendly to use gives you a lot of benift **What do you dislike about monday service?** Yet to find any thing to dislike. . **What problems is monday service solving and how is that benefiting you?** Managing tasks and projects . ### 46. Keeps Everything Organised with Helpful KPI Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about monday service?** It keeps things nicely organised and sends reminders for KPIs. **What do you dislike about monday service?** There’s a lot of information to fill out, but I think that’s mainly down to the user (my company). **What problems is monday service solving and how is that benefiting you?** reminders for KPIs and it allows me to put comments on jobs so key stakeholders are kept in the loop ### 47. Monday.com Delivers Great Service, Unique Strategies, and a Strong Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2026 **What do you like best about monday service?** great service and unique strategies. Great performance. **What do you dislike about monday service?** nothing i like Monday .com how it is. Great Dashboard. **What problems is monday service solving and how is that benefiting you?** With online orders, inventory and different dispatching on different boards. ### 48. Rapid Resolution with Intuitive Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jade W. **Reviewed Date:** November 05, 2025 **What do you like best about monday service?** I really appreciate the interaction offered by monday service, which facilitates quick and efficient problem resolution. The ease with which the chatbot helps me resolve issues is impressive, often taking only a couple of minutes. This quick resolution capability enhances my work efficiency significantly, making it a valuable tool. Additionally, the initial setup of monday service is straightforward and uncomplicated, adding to its overall user-friendliness and helping me get up and running quickly without any hindrances. These features have contributed to a highly positive experience, leading me to confidently recommend it to others with a rating of 10 out of 10. **What do you dislike about monday service?** none **What problems is monday service solving and how is that benefiting you?** I find Monday Service facilitates quick issue resolution with its chatbot, ensuring efficient problem-solving and good interaction. ### 49. Very Helpful for Organizing Daily Tasks and a Busy Schedule **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2026 **What do you like best about monday service?** It is very helpful to organise daily tasks and keep track of a busy schedule **What do you dislike about monday service?** Sometimes it lags a bit which can be frustrating but nothing of great concern **What problems is monday service solving and how is that benefiting you?** time management ### 50. Facilitate the classification of tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Javier P. | Ingeniero de soporte y ciberseguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about monday service?** The most useful thing is the way cases can be classified as it gives me a more efficient order and ease when generating a report. **What do you dislike about monday service?** That there is a certain storage limit and the ticket IDs seem too long to me. **What problems is monday service solving and how is that benefiting you?** Service desk, as it offers us one where our users can generate their tickets. - [View monday service pricing details and edition comparison](https://www.g2.com/products/monday-service/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A08%3A29+-0500&secure%5Bsession_id%5D=53733b5f-9044-4caf-8a0b-ab118daea8f6&secure%5Btoken%5D=488ed99721657c1537672723bd642f585cd4153c2915193171ea745118f2c418&format=llm_user) ## monday service Integrations - 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[monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sortly](https://www.g2.com/products/sortly/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## monday service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top monday service Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)