monday service Reviews & Product Details

What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities.

The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. Review collected by and hosted on G2.com.

As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade.

Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. Review collected by and hosted on G2.com.

One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. Review collected by and hosted on G2.com.

There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. Review collected by and hosted on G2.com.

We’ve been using monday service for about eight months in our IT support team of around fifteen people, and it has genuinely changed the way we handle requests. The AI agent takes care of simple tickets almost instantly, which has noticeably reduced the number of repetitive tasks our agents deal with each day. Everything also connects smoothly with our other monday boards, so it’s easier to keep work organized and consistent across the team. Review collected by and hosted on G2.com.

Getting our workflows set up at the beginning took some trial and error. There are a lot of customization options, which I appreciate, but it also means it can take a while to figure out the structure that works best for your team. Review collected by and hosted on G2.com.

I appreciate how monday service keeps all incoming service requests organized in one place. It makes it straightforward to track each ticket from submission through resolution. Everyone involved can clearly see status updates and the full activity history, and that level of transparency helps our team stay aligned. Review collected by and hosted on G2.com.

The platform offers a lot of features, and it took our team a little time to figure out which ones were most relevant for us. Having some onboarding guides available early on would have been really helpful. Review collected by and hosted on G2.com.

The best thing about Monday is that it is an "all-in-one" tool.

You can manage your process, keep your information well organized, and keep track of the activities that are constantly rolling.

I remember the phrase from the Person who trained me, she said: Monday.com will be your best friend during your shift, and so it was.

Monday.com is indeed my best working friend. I love it. It is so useful.

I use Monday.com every single day, and I would recommend this amazing tool to everyone.

One thing that I love is that it keeps your whole Team together. Review collected by and hosted on G2.com.

Nothing in particular.

Sometimes it can get kind of slow, but I wouldn't say it's Monday.com itself; sometimes it is related to the performance of the pc you are using.

And it is fair to say that, regarding the amount of data that Monday.com handles, I would say that we just need a little patience.

In reality, I don't dislike anything about Monday.com Review collected by and hosted on G2.com.

I like how Monday essentially functions like a spreadsheet, but it just doesn't feel as boring as one. It's much more engaging and interactive. I like how easy it is to organize information. Review collected by and hosted on G2.com.

My least favorite aspect is trying to view certain text boxes that were submitted from forms. If it's a large text box, the easiest way is to hover the pointer over it until the full text appears. However, when you double click the ticket to open up the full page the text box is not visible in a way that stays put when you move your mouse off. Review collected by and hosted on G2.com.

Seamless collaboration all in one place, and the workflows are very well organized, which makes it easy to stay on track. Responsive customer service and ease of implementation and integrations are other best part of Monday. Review collected by and hosted on G2.com.

For teams with heavy usage, the frequency of use can sometimes expose performance lags. Review collected by and hosted on G2.com.

The flexibility and customization options are incredible. Review collected by and hosted on G2.com.

The lack of adaptability for Tickets. We have dealers that reach out and add people to the emails but it doesn't register that. The status changes are also un reliable when it comes to responses. We had to do a workaround if a ticket is reopened and with the clients we work with they tend to search for the last email and then respond so we need that to function properly. I would also love a Call Service and/or chat we could offer to our clients. Review collected by and hosted on G2.com.

I appreciate how configurable Monday Service is. It allows me to create sheets and set them up exactly how I want, offering a level of personalization that is quite valuable. This flexibility means I can use the service in whatever way suits my needs best, tailoring it to fit specific requirements and workflows. Review collected by and hosted on G2.com.

I find Monday Service to be incredibly slow, which makes it very frustrating to use. It's browser-intensive, and this contributes to its sluggish performance. Furthermore, I miss the list-based system from Jira because Monday Service is modal-based, which means I can't just directly access a ticket; instead, I have to go through pop-ups and load a URL, causing unnecessary delays. Also, the flexibility for users to set their own parameters often leads to challenges in reaching consensus on what is actually needed, making it less useful. Review collected by and hosted on G2.com.

I truly appreciate the user adaptability that monday service offers. It caters to a wide range of users, enabling them to complete their workloads efficiently. The platform significantly speeds up timelines, which helps meet key performance indicators (KPIs). The ability to use automations in creating efficiencies is another aspect I value highly, as it streamlines our booking processes and ensures data integrity. Additionally, monday service allows us to process large amounts of data, making it indispensable for creating financial dashboards and managing ticketing systems. The initial setup was quite easy, especially with the support of an account manager, which made transitioning smooth once our data was well-organized. Overall, monday service is a versatile tool that stands out for its adaptability and performance-enhancing features. Review collected by and hosted on G2.com.

Sometimes automations fail, and there are no workarounds available, which can be frustrating. Additionally, having to pay for certain apps to access specific features is a drawback. It would be beneficial if more apps, like location converters and backups, were available without additional charges. Review collected by and hosted on G2.com.