ManageEngine Desktop Central

4.1
(36)

Desktop Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.

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ManageEngine Desktop Central review by Heather A.
Heather A.
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"ManageEngine Desktop Central a program that you should use."

What do you like best?

This program is nice and effective in software implementations, very good reportage, and patch management is very feasible. Allows the multiple use of screens and in addition to file transfers in the background, I like your remote control agent. The packages can be updated correctly. ManageEngine Desktop Central works very well in the implementation of complete sets of equipment. It must be considered that the remote connection tool requires very little interaction of the final user to achieve a connection.

What do you dislike?

Big patches may be a problem, since the end user must wait first for the patch to allocate to DL in order to install it, noting that they frequently get frustrated and restart while the big parche is still downloading. Sometimes the remote control does not generate confidence, due to problems with the very high resolution video cards, in addition to the fact that you can lose control of the mouse and keyboard other problem of the remote control agent.

Recommendations to others considering the product:

This program is fantastic as a tool to manage desktops, laptops and servers, considering its excellence for the implementation of remote software and policies, also highly capable of being used as a feasible daily product for the company, due to its effective personalization.

What problems are you solving with the product? What benefits have you realized?

ManageEngine Desktop Central is used in Agro Zaffiro LLP for the automation of desktop administration, obtaining control of remote desktops, patch implementation and software. It has been excellent for access and control of certain demands of the company, such as inventory and assets.

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ManageEngine Desktop Central review by Rafi R.
Rafi R.
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"Makes managing multiple desktop computers scalable"

What do you like best?

ManageEngine Desktop Central lets us manage multiple desktop computers in a scalable way. Without it, we'd be spending countless more hours accessing each desktop computer manually.

What do you dislike?

We had problems with the server-side software slowing down our server, but they were resolved with help from ManageEngine support.

Recommendations to others considering the product:

It is free for 25 desktops now. It used to be only 15(?).

What problems are you solving with the product? What benefits have you realized?

We use ManageEngine Desktop Central to manage all the desktop computers in the agency. We're able to push updates to computers, push configuration updates, and run inventory so we can see what hardware we have. We also receive alerts if new hardware is installed, and we can respond by deciding if it is something we should allow or not.

What Mobile Device Management (MDM) solution do you use?

Thanks for letting us know!
ManageEngine Desktop Central review by Anthony B.
Anthony B.
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"Technical support can help us with Desktop Central even if we are out of the office"

What do you like best?

I like that the technical support department are able to remote control our computers and tablets and help us with problems, even if we are out of the office on a VPN.

What do you dislike?

I dislike that you can't turn off the notification when I log in saying when my last login was. I would like to have the option, as a user, to turn it off.

Recommendations to others considering the product:

You need to be connected by VPN for you to get support if you are out of the office.

What problems are you solving with the product? What benefits have you realized?

A few times I have had technical problems with my company tablet, and it has been fixed remotely with Desktop Central. This has saved us having to cancel an appointment, which obviously reduced costs.

ManageEngine Desktop Central review by Nuno O.
Nuno O.
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"Good tool for device management"

What do you like best?

Excellent software for patch administration and software deployment. Free for 25 computers and to 25 mobile devices. Easy to deploy and to use. With good extras to manage your network. Excellent support in real time you dont have to wait to get your ticket resolved.Reporting is great. Dashboards present me real-time, detailed views of all registered workstations and devices. A big script database ready to use. Connection to active directory. Easy to update. Full mobile device management for both Android and iOS devices with tracking device.

What do you dislike?

Above the 25 devices the price gets a bit high you have to buy a license for 50 computers.even if you only want to add 1.

Recommendations to others considering the product:

If you have to administer small networks and don't want to worry for patch deployment this is the right solution. You receive reports from all companies in your email.

What problems are you solving with the product? What benefits have you realized?

Unattended access to all services, event viewer and cmd without interaction with the user. Deploy patches and updates automatically

ManageEngine Desktop Central review by Melanie F.
Melanie F.
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"Easy remote access to any computer in the company"

What do you like best?

I like that you can remotely access any computer in the company when you need to give them technical assistance.

What do you dislike?

I don't like that Desktop Central logs you out after only a few minutes so you have to log back in.

Recommendations to others considering the product:

Keep reloading the page every few minutes, and it will stop you from being logged out automatically. It logs you out because of a lack of activity.

What problems are you solving with the product? What benefits have you realized?

We use Desktop Central so we can log in to anyone's computer in the company. This saves having to walk to someone's desk, and perch awkwardly next to them.

ManageEngine Desktop Central review by Phil M.
Phil M.
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"Free for up to 25 computers - Once you get bigger you'll be happy to pay"

What do you like best?

Free for up to 25 computers. Centrally managed software deployment, patches and remote control.

What do you dislike?

Hard to upgrade between versions. They should consider making an auto-updater rather than the manual process with PPM files.

Recommendations to others considering the product:

If you have any problems, the support, including telephone support, are so helpful. They are actually happy to support their product, even the free edition.

What problems are you solving with the product? What benefits have you realized?

ManageEngine solves problems with remote controlling any computer in the office, while still being secure. We also like how it records a video file of the remote control session, which is great for audit purposes.

ManageEngine Desktop Central review by Ayush M.
Ayush M.
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"Easy to work with Desktop Central"

What do you like best?

I was work in IT company as a Network & Server Administrator, this was the very useful tool for me. In my company, there were approx 90 plus employees, and it helped me to maintain the routers, desktops and Mobile phones. I didn't need to go seat by seat to upgrade the patches, software, and Operating System. It also has the remote monitoring, which really helps you. I would say, one of the best features is software deployment.

What do you dislike?

When I started working with the Desktop Central, I observe that the UI is the little bit complicated to understand. I hope, this will improve in future. The UI Interface is one of biggest strength for any tools, for the non-technical user also can easily understand what is the tool about and how to use it.

Recommendations to others considering the product:

It has lots of features, remote monitoring, software deployment, patch management etc. Please read the full documentation, when you implement this in your company. If you have the small company, you can use it free. It is free for the 25 Users.

What problems are you solving with the product? What benefits have you realized?

I didn't need to go seat by seat to upgrade the Operating system, patches, Routers, software deployment. They have all the features. It is easy to manage because it is centralized. It also has the feature remote monitoring. It really helps.

ManageEngine Desktop Central review by Javier M.
Javier M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Very simple and useful software to administer mobiles and PC"

What do you like best?

Easily you can automate the patch update process to all the PC stations in your network (internal or external users). Also, the software distribution task become very simple with Desktop Central.Maintaining the inventory of the hardware and software is an essential functionality you can use here.

What do you dislike?

The license is in 50 devices pack, if you need to add 5 or 10 PC or mobiles, you have to get a pack and may be waste the unused license.

Recommendations to others considering the product:

This product is necessary for everi IT administrator to maintain the corporate PC updated and controlled against many of the threats circling over Internet these days

What problems are you solving with the product? What benefits have you realized?

The weekly task to check if the Windows PC are updated and make the installation in non business hours.

Blocking the usb ports to some users to prevent a virus crisis in the network. Get instant reports in my mail about Memory, disk usage and software prohibited installed is a big benefit whit DC.

ManageEngine Desktop Central review by Matthew Antony S.
Matthew Antony S.
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"Desktop Central for Patching and Software deployment"

What do you like best?

Desktop Central simplified the patch management process and improved our ability to deploy various software from scratch. Prior to DC we were using GPO which can be difficult to monitor and sometimes inconsistent, or manual installation.

In addition we can schedule workstation reboots (again this was difficult previously), produce user logon report, check hardware and software inventory.

Installation and setup was intuitive.

What do you dislike?

It's not an asset management solution but is almost there, which is frustrating. All we would need is the ability to add assets without installing an agent, and the ability to add custom fields for things like warranty, purchase cost etc. To be fair they bill ServiceDesk/Asset Explorer as having these features, but they seem (for us) much more than needed.

What business problems are you solving with the product? What benefits have you realized?

Patch management, remote and automated software deployment

ManageEngine Desktop Central review by Noufel S.
Noufel S.
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"Worst Support"

What do you like best?

The product itself is a good one since there are a lot of tools in it. but it is not mature enough.

What do you dislike?

Noone answeres the phone.

Email support is too slow.

No respect to customer requirements.

Low quality Support Staff.

Recommendations to others considering the product:

Their support is terrible. I would not recommend to move to this product unless you are sure about the support.

What problems are you solving with the product? What benefits have you realized?

We have relied on this product for internal operations, end user support, etc. But without a good support, no software is good.

ManageEngine Desktop Central review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
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"Great desktop management application"

What do you like best?

The support team is constantly looking for input from their customers as to what features are desired. Desktop Central integrates with Active Directory for importing new computers and users. It has a great price point. The self service portal is easy to add applications to. The ability to update third party applications is wonderful and they are adding additional applications all the time. The ability to stage updates for both OS and operating system is great! Their training videos cover almost everything you would ever need to know about the system, which makes deployment and use simple.

What do you dislike?

The list of applications that they support for third party application updates isn't as large as I hoped and it does not integrate with any of the app stores.

Recommendations to others considering the product:

Give them a try you will not be disappointed!

What problems are you solving with the product? What benefits have you realized?

Updating applications and operating systems, as well as remote administration. This system is the most featured and easiest to use system for desktop management that I have ever seen.

ManageEngine Desktop Central review by Administrator
Administrator
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"In-Depth, but a little confusing."

What do you like best?

My experience with working with Desktop Central was limited, but I still spent a good amount of time trialing it out. It had a lot going for it and provided some valuable remote monitoring and management tools and solutions. I liked the fact that they had asset management and patch management already baked in.

What do you dislike?

Unfortunately, this just didn't quite hit the nail on the head with what we were looking for in an RMM solution for our in-house environment. The UI could use a little bit of a refresh and some of the features are just a bit convoluted and more difficult to use than they should be.

Recommendations to others considering the product:

Just clean it up a bit and try to make the experience easier for users that may not be as technically saavy as others.

What problems are you solving with the product? What benefits have you realized?

The ability to remotely manage our systems and provide security updates and patches was a big selling point and something that we did like.

ManageEngine Desktop Central review by Andrew M.
Andrew M.
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"Great solution for remote PC management"

What do you like best?

We are able to push software to machines on our network quickly and on a mass scale.

What do you dislike?

PCs must have Desktop Central pre-installed, cannot retroactively push to PCs on the network.

What problems are you solving with the product? What benefits have you realized?

We are able to deploy software and updates much more quickly using Desktop Central than traditional methods.

ManageEngine Desktop Central review by Charles E.
Charles E.
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"Good zenworks replacementg"

What do you like best?

light footprint on desktop. has ability to use WAN connections for laptop users

What do you dislike?

Can't be too specific on how to target a computer

Recommendations to others considering the product:

Free for 25 users. Play with it and you will see it is very powerful.

What problems are you solving with the product? What benefits have you realized?

We can patch laptops and desktops with ease. The biggest thing is the WAN connector which I have not seen with any other product.

ManageEngine Desktop Central review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy to use web based system"

What do you like best?

I like how easy and efficient this system is, I am able to create and edit service orders and tasks in each ticket. Definitely works really well at my current job.

What do you dislike?

The search engine could improve on its ability to search through work orders more efficiently.

Recommendations to others considering the product:

I recommend using this tool for any business or company, it's really helpful when organizing your work orders and assignments to help complete tasks more efficiently and also helps with documentation on each task.

What problems are you solving with the product? What benefits have you realized?

I am solving mostly technical issues in my department with the system while helping customers using ManageEngine. I have realized that the system is beneficial in its organization and it is also a very useful tool when creating work orders and assigning tasks to each technician.

ManageEngine Desktop Central review by Aaron M.
Aaron M.
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"Incredibly Helpful Software for Desktop Management"

What do you like best?

There are honestly too many features to list, but if I had to narrow it down, it would be between the remote desktop and the software deployment features.

What do you dislike?

Two Factor Authentication occasionally doesn't work correctly in Chrome and requires login from another browser. More of an annoyance than anything

What problems are you solving with the product? What benefits have you realized?

Automated software deployment

inventory management

patch management

remote desktop assistance

remote monitoring

software metering

Self Service software assistance

ManageEngine Desktop Central review by Administrator in Telecommunications
Administrator in Telecommunications
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"Desktop Central is a usable software with a few quirks and growing pains to deal with."

What do you like best?

I love the integration with active directory and the ease of installing agents across the environment.

What do you dislike?

I dislike the fact the the company pushes out major changes to the application without warning. It's a little disconcerting when you run patching to over 10,000 servers, and the change the look, feel, and function of the patch module.

What problems are you solving with the product? What benefits have you realized?

The software allows us to streamline patch management, software deployment, asset control, and inventory.

ManageEngine Desktop Central review by Administrator
Administrator
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"A Great Endpoint/User Management Tool That Has Has Continually Improved."

What do you like best?

Ease of Use, many features rolled into one, how well it handles these features.

What do you dislike?

I would have to stick to my Support comments above. Needs a more US based support group to retain US based companies who speak primarily English and don't want to try and decipher language.

Recommendations to others considering the product:

Make sure to use HTML5 for the Remote Control connection.

What problems are you solving with the product? What benefits have you realized?

Automated updating. Remote contro. Inventory. Etc. Reduced time needed for the aforementioned items.

ManageEngine Desktop Central review by Alexandru S.
Alexandru S.
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"Good platform for the money to manage the IT Infra"

What do you like best?

I liked the integration with other software from ManageEngine portfolio. I also have liked the pricing plan.

What do you dislike?

The working process is not very straight forward and easy to understand from the beginning, but after some time you get used to it.

What problems are you solving with the product? What benefits have you realized?

The software was intended first for the vulnerability scan and patch management for MS and non-MS software, instead of using MS only WSUS or pricier solution like SCCM. I also found very handy the software management part.

ManageEngine Desktop Central review by Administrator
Administrator
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"Centralized management of PC and server"

What do you like best?

I like the remote control that allow me to help users with the common problems. It is very useful the centralized management of Windows update. It is a great alternative to WSUS.

What do you dislike?

It is very difficult to import custom setup and create custom job. Sometimes I have some issues with them.

What problems are you solving with the product? What benefits have you realized?

We removed the WSUS machine and we can update all the machines during the night without disturb users.

ManageEngine Desktop Central review by Administrator in Newspapers
Administrator in Newspapers
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"Management of desktops has never been easier"

What do you like best?

Central point for OS patching and deployment reduces the admin and management overhead significantly. Far less complicated than other solutions such as MSCCM.

What do you dislike?

Occasional new bus introduced which have been known to kill the product completely. QA and testing could be better.

Recommendations to others considering the product:

Now a very solid product - overcame all hiccups and obstacles.

What problems are you solving with the product? What benefits have you realized?

OS Patching - compliance with deploying critical updates.

3rd party software updates - keeping applications such as Java, Flash, Chrome, etc all as up to date as possible with a single area to manage it from.

Licensing consolidation - ensuring we don't deploy unlicensed software and the ability to match installs with available license counts.

ManageEngine Desktop Central review by Kaleb G.
Kaleb G.
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"Great remote software"

What do you like best?

Patch Management and workstation statistics

What do you dislike?

Not all command line commands work and agent installation

What problems are you solving with the product? What benefits have you realized?

Being able to manage each workstation individually and audit all workstations on the network

ManageEngine Desktop Central review by Ron R.
Ron R.
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"ManageEngine Desktop Central Review"

What do you like best?

Fully scalable and free for small businesses. It schedules updates on your Mac, Windows and Linux machines and remotely manages all of that. Deployment was easy.

What do you dislike?

When you view the main application, sometimes the libraries clutter the display. Otherwise, all good.

Recommendations to others considering the product:

It's a great product at a very affordable price.

What problems are you solving with the product? What benefits have you realized?

It enables our company to remotely manage machines, software, and even compliance issues with ease.

ManageEngine Desktop Central review by Matias D.
Matias D.
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"Good and inexpensive software "

What do you like best?

I've used ManageEngine Desktop Central for over a year. Overall, I'm very impressed with the software. Support is also quite responsive if you encounter any technical issue

What do you dislike?

They also don't update their Hotfix page as they create Hotfixes, only at the end of each month...They have gotten better with notifying customers of issues and releasing Hotfixes

What problems are you solving with the product? What benefits have you realized?

Ultimately for keeping Windows and 3rd party programs updated

ManageEngine Desktop Central review by Bhavesh L.
Bhavesh L.
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"ManageEngine Desktop Central"

What do you like best?

Single console to manage desktops, mobiles and laptops across locations. Also it is a network agnostic tool so helps in a hybrid environment like ours.

What do you dislike?

Some of the features could include effective inventory and Asset management solutions that are currently missing.

Recommendations to others considering the product:

Look at having the cloud option instead of perpetual licensing

What problems are you solving with the product? What benefits have you realized?

Manage all the end user assets across 40+ branch locations centrally

ManageEngine Desktop Central review by User
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"ManageEngineen Desktop Central pros and cons"

What do you like best?

i the total functionality of this software for inventory, remote assistance and deployment of products that keep your dekstop and laptop patches on track and updated.

What do you dislike?

the only issue on this there is a delay on the product deployment and synchronization of actual tally of missing patches from the site compared to the actual devices.

Recommendations to others considering the product:

Yes, Its the whole package tool as you already has inventory, remote assistance and product deployment.

What problems are you solving with the product? What benefits have you realized?

it helps us for the inventory, remote assistance and desktop/laptop patches deploy for IT support daily basis task

ManageEngine Desktop Central review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
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"intergrate"

What do you like best?

ease of setup and extremely easy to integrate within the business IT platform, by doing this it allows for each department to be more independent.

What do you dislike?

as easy as setup can be, it isn't always easy to contact customer service. The cost I can see would be a detriment to a much smaller company.

What business problems are you solving with the product? What benefits have you realized?

keeping much needed internal communication in its needed departments and as such allowing separate HR departments to be more unilateral in their decisions

ManageEngine Desktop Central review by Brent N.
Brent N.
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"One of the better desktop management softwares"

What do you like best?

The configuration of the software is easier than SCCM or other products like it.

What do you dislike?

This product should have more options and features like SCCM

What problems are you solving with the product? What benefits have you realized?

Cost of Desktop and Mobile management because our SCCM cost was much higher

ManageEngine Desktop Central review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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"Manage my sanity"

What do you like best?

The all over use of the product is really good, I like the interface the most. Very easy to use and manage.

What do you dislike?

It can get a little slow when trying to move to other parts of the page.

Recommendations to others considering the product:

Test it out to make sure it is exactly what you want in a support system.

What problems are you solving with the product? What benefits have you realized?

I am able to assist user at a faster pace then our old service desk solution.

ManageEngine Desktop Central review by Molly M.
Molly M.
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"I like this software "

What do you like best?

This software is easy to use and has obtimized out user experience

What do you dislike?

The interface system is hard to use and cumbersome

What problems are you solving with the product? What benefits have you realized?

We use it to connect people and sol d problems

ManageEngine Desktop Central review by User in Information Technology and Services
User in Information Technology and Services
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"Great Technology Resource Tool"

What do you like best?

I like the ease of inventorying all hardware and software at my location. It makes easy work of tracking warranties and software licenses.

What do you dislike?

There is nothing that I dislike about this software package.

What business problems are you solving with the product? What benefits have you realized?

We have solved the problem of keeping track of computer hardware and software. We are better able to track the age of equipment, and we have a better understanding of when we need to budget for equipment replacement.

ManageEngine Desktop Central review by James C.
James C.
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"good platform"

What do you like best?

lots of features, very centrally available

What do you dislike?

can be difficult to onboard and get used to it

Recommendations to others considering the product:

give yourself time to get started

What problems are you solving with the product? What benefits have you realized?

having more options for easy IT fixes

ManageEngine Desktop Central review by User
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"Manageengine is substandard"

What do you like best?

Easy to use, readily available on mobile, business ready.

What do you dislike?

Certain menus are confusing, interface is jumbled and hard to navigate

What problems are you solving with the product? What benefits have you realized?

Easy to use on my mobile device

ManageEngine Desktop Central review by Naya D.
Naya D.
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"Solid tool"

What do you like best?

Dependable performance and solid tech support

What do you dislike?

Updates that do not sync correctly with our database

What problems are you solving with the product? What benefits have you realized?

Managed issues within multiple channels

ManageEngine Desktop Central review by Consultant in Telecommunications
Consultant in Telecommunications
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"Easy of use application, can manage via smartphone"

What do you like best?

It supports managing Windows, Mac and Linux operating systems. The installation process is straightforward.

What do you dislike?

Currently doesn’t perform bare metal deployments.

What problems are you solving with the product? What benefits have you realized?

It provides a pre-defined list of applications for deployment.

ManageEngine Desktop Central review by Administrator
Administrator
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"Good"

What do you like best?

Easy to organize devices and maintain organization in department.

What do you dislike?

Not much that I disliked about the product but did not use too in depth.

What problems are you solving with the product? What benefits have you realized?

Remote management and inventory

Kate from G2

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