ManageEngine Endpoint Central Features
Analysis (7)
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Threat Detection
Collects and curates data insight about the performance and health of a company's system.
Automated Remediation
Reduces time spent remedying issues manually. Resolves common network security incidents quickly.
Incident Reports
Produces reports detailing trends and vulnerabilities related to their network and infrastructure.
Behavioral Analysis
Constantly monitors acivity related to user behavior and compares activity to benchmarked patterns and fraud indicators.
Risk Analysis
Analyze potential risks across the organization
Customizable Reports
Alter the layout and content of reports
Summary Reports
Platform (7)
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Unified Communications Platform
Facilitates communication between users and administrators.
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Remote Access
Allows end users to remotely access to company's IT database.
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ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
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Asset Tracking
Tracks IT assets and financial data.
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IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
IT Asset Management
Managing inventories and tracking changes to hardware and software configurations
Activity Tracking
Track and document all activities across devices, networks, and other systems
Security (16)
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Endpoint Protection
Allows the IT team to oversee all possible endpoints in a single source of reference.
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Patch Management
Automates the updating of security measures on enterprise devices.
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Disaster Recovery
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
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Service Management
Utilizes data to proactively identify and prioritize IT issues.
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Workflow Management
Creates new or streamlines existing workflows to better handle IT support tickets and service.
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Task Management
Create, manage and track all task activities and progression
License Management
Track and organize the number of licenses available to the organization
Capacity Management
Monitor service demand and performance to plan for adequate resources that meet business needs
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Incident Management
Manage and track all disruptions and incidents
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Reporting and Alerts
Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.
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Endpoint Protection
Protects employee, company, and data from potential vulnerabilities or malware.
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Remote Wiping
Remotely clears all data from compromised devices.
Scope (2)
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Endpoint Inclusiveness
Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.
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Multi-OS Support
Supports diverse operating systems across several endpoint types.
Management (5)
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Device Enrollment
Registers employee-owned or company-distributed devices for IT access.
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Device Configuration
Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.
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Device Compliance
Ensures that employee devices are compliant with business regulations and requirements.
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Usage Information
Offers visibility into employee device activity.
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Data Separation
Separates personal data on devices from business-specific data.
Administration (19)
Compliance
Monitors assets and enforces security policies to audit assets and infrastructure security.
Web Control
Filters websites and manages whitelisting to enforce compliance protocols for users accessing the internet within the network.
Application Control
Blocks endpoint users from accessing restricted applications.
Asset Management
Keeps records of each network asset and its activity. Discovers new assets accessing the network.
Device Control
Manages user network accessibility on laptops and mobile devices.
Patch Management
Install software updates and bug fixes remotely
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Workflow Management
Create, design and manage workflows for repetitive tasks
Policy Management
Create, manage, and track policies and procedures within an organization
Assessment Management
Creation, administration, and evaluation of assessments or tests
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
Incident Management
Manage and track all disruptions and incidents
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Web Threat Management
Device Management
Maintenance and upkeep of physical and/or virtual devices
Functionality (4)
System Isolation
Cuts off network connection or temporarily inactivate applications until incidents are remedied.
Firewall
Protects endpoint devices from a variety of attacks and malware threats.
Endpoint Intelligence
Analysis for users to examine threat intelligence data specific to their endpoint devices.
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
ServiceNow Apps (2)
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ServiceNow Integration
How satisfied are you with this app/integration in the ServiceNow ecosystem?
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Value
How valuable is it to be able to use this product with ServiceNow?
Generative AI (4)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - ServiceNow Store Apps (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Enterprise IT Management (9)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Unified Endpoint Management (UEM) (7)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Generative AI - Autonomous Endpoint Management (3)
Behavioral Analysis
Creates detailed models of normal user and device behavior across endpoints.
Adaptive
Generates new security policies or modifies existing ones to adapt to evolving threats.
Predictive
Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents.
Monitoring and Management - Autonomous Endpoint Management (4)
Patch Management
Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities.
Oversees
Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management.
Self-Healing
Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention.
Centralized Dashboard
Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams.
Additional Functionality (170)
Real-Time Monitoring
Active monitoring of systems, applications, or networks
API
Application programming interface that allows for integration with other systems/databases
Threat Protection
Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats
Spam Blocker
Filters used to determine different types of malware threats
Spam Quarantine
Feature in email systems that identifies suspicious or unsolicited emails and holds them in a separate folder for review or deletion
Real-time Alerts
Receive notification of issues as soon as they occur
Data Security
Protect sensitive data for digital privacy
Incident Management
Manage and track all disruptions and incidents
Remote Update/Installation
Deploy updates or install new software remotely
DDoS Protection
Protect networks against DDoS (Distributed denial-of-service) attacks
Automatic Scans
Setup recurring or automatic scans
Vulnerability/Threat Prioritization
Classify levels of threat and organize actions based on priorities
Real-Time Analytics
Analyze and gain insights into data in real-time
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
Identity Theft Protection
Monitor the web for personal information, such as social security and bank account numbers, among other sensitive information
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Virus Definition Update
VPN
Extend virtual private network over public networks to enable protected information exchange
Tracker Blocking
Blocks third-party trackers from collecting user data.
Data Loss Prevention
Safeguard confidential data and meet compliance regulations
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Webcam Protection
Prevents unauthorized access to web/device camera
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Phishing Protection
Identify phishing emails
Email Attachment Protection
Provides protection against malicious attachments.
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Network Security
Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
Authentication
Verify the identity of users/devices to enable secure access
Threat Response
Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Next-Generation Firewall
Application Security
Identify and respond to security threats to developed applications
Whitelisting/Blacklisting
Control system access and/or deliverability for applications and email addresses
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
API
Application programming interface that allows for integration with other systems/databases
Threat Response
Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Application Security
Identify and respond to security threats to developed applications
Encryption
Convert data into a code for security
Network Security
Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
Real-Time Reporting
Active reporting of data and metrics
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Authentication
Verify the identity of users/devices to enable secure access
Financial Data Protection
Anti Virus
Prevents, detects and removes malware
Secure Data Storage
Securely stores data to prevent data loss or breaches
Virus Definition Update
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
VPN
Extend virtual private network over public networks to enable protected information exchange
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Anti Spam
Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Data Visualization
Graphical representation of data
Alerts/Escalation
System alerts about the need to escalate an issue or request
Data Security
Protect sensitive data for digital privacy
Real-Time Analytics
Analyze and gain insights into data in real-time
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Secure Login
At least a username and password is required to access the system
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Single Sign On
Allow users to access multiple services after entering their login credentials once
Behavioral Analytics
Track and analyse user behavior within a system or network
Prioritization
Arrange tasks based on the level of priority or urgency
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
IOC Verification
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Risk Assessment
Initiate collection and analysis of known risks
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Whitelisting/Blacklisting
Control system access and/or deliverability for applications and email addresses
Activity Monitoring
Track and report on everything that happens within the system or network
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Tokenization
Convert sensitive data into unique identification symbols (Tokens) that retain all essential information
Web Traffic Reporting
Collect and analyze traffic data about website visitors
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Single Sign On
Allow users to access multiple services after entering their login credentials once
Security Tools
Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Data Import/Export
Import and export data to and from software applications
Personalization and Recommendation
Generative AI models can create personalized recommendations for users based on their preferences and behavior.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
IT Reporting
Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Issue Auditing
Inspecting the issue resolution process for compliance with related systems and regulatory guidelines
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
API
Application programming interface that allows for integration with other systems/databases
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Patch Prioritization
Determine which patches should receive immediate attention
Status Tracking
Track the status over time for a request, process, asset, or transaction
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Network Wide Management
The ability to manage all patches within a network
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Policy Management
Create, manage, and track policies and procedures within an organization
Remote Update/Installation
Deploy updates or install new software remotely
IT Asset Tracking
Monitor the movement of one or more IT assets throughout the organization
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Automatic Patch Deployment
Set a time to deploy patches automatically
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Customization
Create labels for products that contain required information such as colors, sizes, dates, etc.
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Patch Testing
Test patches before deployment to mitigate security risks
Support Ticket Management
Allow customers/users to submit support queries and service requests
Automatic Scans
Setup recurring or automatic scans
Active Directory Integration
Integrates with Active Directory
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Application Management
Track, manage and store the applications of potential future members, customers or candidates
API
Application programming interface that allows for integration with other systems/databases
Risk Assessment
Initiate collection and analysis of known risks
Scheduling
Plan availability and assign specific time slots for tasks and resources
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Patch Management
Install software updates and bug fixes remotely
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Real-Time Reporting
Active reporting of data and metrics
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Remote Access & Monitoring
Control system behavior and appearance, and access and report on system status/health from a distant location
Deployment Management
Manage the processes involved when making the application ready for use
Policy Management
Create, manage, and track policies and procedures within an organization
Patch Management
Install software updates and bug fixes remotely
Encryption
Convert data into a code for security
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Support Ticket Management
Allow customers/users to submit support queries and service requests
BYOD Management
Manage and secure access to business data and applications on personal devices.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
App Management
Download applications that can be internally saved
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows


