Workelevate Reviews & Product Details

I find Workelevate's patch management feature of the endpoint module incredibly reliable, with its great rollback capability providing peace of mind. It ensures our endpoints are consistently secure and compliant with minimal manual effort, which is immensely valuable in maintaining operational efficiency. The module's emphasis on safety and reliability is evident in how it enables implementing risk-based patching — the safest and most resilient patching method available. I also appreciate that Workelevate is friendly to work on, which made the initial setup hassle-free. Review collected by and hosted on G2.com.

There is an area where Workelevate could be improved: the patching feature lacks AI capabilities. Enhancing this aspect could potentially make the solution more efficient and advanced. Review collected by and hosted on G2.com.

Since this solution was implemented, we’ve experienced more stable and reliable systems.

Login and access-related issues have reduced, and as an end user our device issues reduced. Many routine technical problems appear to be resolved proactively in the background, which has decreased the need of IT ticketing. Review collected by and hosted on G2.com.

Sometimes a bit lag during sessions and response delay. Review collected by and hosted on G2.com.

Workelevate has helped us improve employees’ day-to-day digital experience. Its automation reduces IT issues that usually slow employees down at work.

The DEX insights are very useful. We can see device performance, app issues, and common digital problems employees face and more proactively we can tackle them. This helps HR and IT work together to improve workplace productivity. Review collected by and hosted on G2.com.

Some dashboards felt technical at first. A simpler view for business teams would make it easier to understand quickl Review collected by and hosted on G2.com.

The best part was how seamlessly it integrated into our current ServiceNow setup. We didn’t have to change our core process, and the deployment cycle was quick. The overall experience has been excellent so far and it made our existing system more intuitive and efficient. Review collected by and hosted on G2.com.

The interface is perfect but can feel a bit crowded initially. It took some time to get used to where everything was located. Review collected by and hosted on G2.com.

Employee onboarding, including updating and creating employees’ Active Directory IDs. Experience management for endpoints, plus a chatbot. Review collected by and hosted on G2.com.

I think there should be some support for quickly fixing changes when needed. Review collected by and hosted on G2.com.

The asset management feature is extremely useful from a finance perspective, and here’s how I’d describe my experience. Previously, we managed all asset spending—including hardware, software, and licenses—using Excel sheets. But that approach wasn’t sufficient when you have thousands of assets to track.

With the IT asset management tool, we now have a single, accurate, and centralized system for tracking all our software and hardware. We’ve already identified and eliminated many unused licenses, and the same goes for hardware assets. Review collected by and hosted on G2.com.

No complaints so far, it's been really a smooth ride for us. Review collected by and hosted on G2.com.

For me as an end user, the best part is how easy it is to solve minor device issues. I just type in Teams and the AI Copilot answers my questions or fixes simple issues. I’ve also noticed fewer system slowdowns in recent due to its self healing feature.

Another big improvement is software updates. Earlier, they used to pop up anytime and disrupt my work, but with Workelevate, updates now run in the background without affecting my work and productivity. Review collected by and hosted on G2.com.

It could improve by giving more details about its fixes, so I better understand what’s happening in the background. Review collected by and hosted on G2.com.

I’ve been using Workelevate for a couple of months, and I would like to mention IT Copilot and its capabilities. Whenever I have a simple issue like a password reset or software glitch, I just ping the Copilot in Teams, and it sorts it out instantly. No need to log a ticket or wait for IT, it's super easy for me from an end user perspective. Review collected by and hosted on G2.com.

Slight improvement needed in the interface section. Review collected by and hosted on G2.com.

We've been using Workelevate for about three months now, and the impact on our IT team's efficiency is up to the mark. The biggest positive point for us is the AI Copilot. It handles common questions directly in Microsoft Teams, which has cut down on a noticeable amount of basic L0/L1 tickets.

We are also using and impressed with the proactive monitoring in the DEX module. Getting alerts on device performance issues before the user encounters it.

It’s finally allowing us to be proactive instead of constantly putting out efforts in solving common issue. The seamless integration with our existing ServiceNow setup was another major plus, as it just built on what we already had. Review collected by and hosted on G2.com.

As we're still relatively new users, we're working through the initial learning curve. I think, some of the more advanced features, like root cause analysis, require a decent time investment to configure correctly. Review collected by and hosted on G2.com.

The DEX analytics are really useful for us. I recently presented to our team, showing a direct correlation between improving our device performance scores and a drop in support tickets for that user group. So overall it is a cost saver. Review collected by and hosted on G2.com.

Offerings are device-specific, so if you are managing Windows and macOS, then you’re the best fit for this platform. However, if you’ve phones, tabs, and other devices in your environment, then you can’t manage these. Review collected by and hosted on G2.com.