Workelevate Reviews & Product Details

The self-service capabilities for end users are excellent. The interface and overall use of this software have been pretty reliable so far. Review collected by and hosted on G2.com.

haven't encountered any such incident, overall good capabilities. Review collected by and hosted on G2.com.

I find Workelevate's patch management feature of the endpoint module incredibly reliable, with its great rollback capability providing peace of mind. It ensures our endpoints are consistently secure and compliant with minimal manual effort, which is immensely valuable in maintaining operational efficiency. The module's emphasis on safety and reliability is evident in how it enables implementing risk-based patching — the safest and most resilient patching method available. I also appreciate that Workelevate is friendly to work on, which made the initial setup hassle-free. Review collected by and hosted on G2.com.

There is an area where Workelevate could be improved: the patching feature lacks AI capabilities. Enhancing this aspect could potentially make the solution more efficient and advanced. Review collected by and hosted on G2.com.

Employee onboarding, including updating and creating employees’ Active Directory IDs. Experience management for endpoints, plus a chatbot. Review collected by and hosted on G2.com.

I think there should be some support for quickly fixing changes when needed. Review collected by and hosted on G2.com.

For me as an end user, the best part is how easy it is to solve minor device issues. I just type in Teams and the AI Copilot answers my questions or fixes simple issues. I’ve also noticed fewer system slowdowns in recent due to its self healing feature.

Another big improvement is software updates. Earlier, they used to pop up anytime and disrupt my work, but with Workelevate, updates now run in the background without affecting my work and productivity. Review collected by and hosted on G2.com.

It could improve by giving more details about its fixes, so I better understand what’s happening in the background. Review collected by and hosted on G2.com.

I’ve been using Workelevate for a couple of months, and I would like to mention IT Copilot and its capabilities. Whenever I have a simple issue like a password reset or software glitch, I just ping the Copilot in Teams, and it sorts it out instantly. No need to log a ticket or wait for IT, it's super easy for me from an end user perspective. Review collected by and hosted on G2.com.

Slight improvement needed in the interface section. Review collected by and hosted on G2.com.

We've been using Workelevate for about three months now, and the impact on our IT team's efficiency is up to the mark. The biggest positive point for us is the AI Copilot. It handles common questions directly in Microsoft Teams, which has cut down on a noticeable amount of basic L0/L1 tickets.

We are also using and impressed with the proactive monitoring in the DEX module. Getting alerts on device performance issues before the user encounters it.

It’s finally allowing us to be proactive instead of constantly putting out efforts in solving common issue. The seamless integration with our existing ServiceNow setup was another major plus, as it just built on what we already had. Review collected by and hosted on G2.com.

As we're still relatively new users, we're working through the initial learning curve. I think, some of the more advanced features, like root cause analysis, require a decent time investment to configure correctly. Review collected by and hosted on G2.com.

As a user, I appreciate the self-service nature. If I need a new tool or my local environment acts up, I can get help in Slack without filing a formal ticket or long wait time. There are some useful features I like, such as VPN request, Software access and more Review collected by and hosted on G2.com.

I don't have any criticisms. Overall product works fine. Review collected by and hosted on G2.com.

My team gets instant IT help directly in Slack. No more waiting on tickets for simple things like software access or file permissions. This software is working excellently for us. Review collected by and hosted on G2.com.

I think response time can increase sometimes due to lag or other factors. Review collected by and hosted on G2.com.

As a IT Admin would like to mention the RCA feature. RCA has been very useful for us in tracking recurring issues and fixing the actual cause. Also, AI Copilot handles common requests directly in Teams, which reduces ticket load.

Additionally, the platform is easy to use and integrated well with our ServiceNow setup and customer support is also up to the mark. Review collected by and hosted on G2.com.

As a newer admin, the depth of the platform is apparent. While the initial setup was quick, mastering the more advanced automation and root cause analysis will require a dedicated time investment. Review collected by and hosted on G2.com.

The Endpoint Management suite has really helped us keep our organization secure and compliant. I especially like the patch management tool. It quickly rolls out important security updates to everyone, so our work isn’t interrupted and our devices stay protected. This is one of the time-saving features for us. Another standout feature is the detailed asset inventory. It allows us to track software license compliance easily and quickly identify any unauthorized applications, which gives us confidence in our environment's integrity. Review collected by and hosted on G2.com.

The reporting, while comprehensive, could be more customizable for specific security audits. Review collected by and hosted on G2.com.