--- title: Lumana Reviews meta_title: 'Lumana Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Lumana works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 60 scale: '5' date_modified: '2026-08-12' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Lumana Reviews **Vendor:** Lumana **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.9/5.0 **Total Reviews:** 60 ## About Lumana Lumana is an AI video security platform that helps security, IT, safety, and operations teams monitor, investigate, and respond to activity across their physical sites automatically. Founded to close the gap between the cameras organizations already run and the intelligence those cameras could provide, Lumana serves enterprise, mid-market, and SLED (state, local, and education) customers across retail, education, healthcare, government, hospitality, manufacturing, and logistics. Legacy video systems rely on manual monitoring, slow investigations, and fixed, rule-based analytics; Lumana applies adaptive, agentic AI to live and recorded camera feeds so video becomes searchable, real-time intelligence instead of footage that goes unwatched. The platform is camera-agnostic: it works with any IP camera and also offers a line of NDAA-compliant Lumana cameras. AI runs on-site on Lumana Core, which processes video locally, while a hybrid-cloud architecture unifies management across every location in a single interface, VMS+. Common use cases include real-time threat and safety monitoring, faster incident investigation, loss prevention, occupancy and operational analytics, and centralized multi-site security management. Main features and benefits: • VIA-1, a continuous-learning video intelligence model that adapts to each camera's environment over time and reduces false alerts by up to 90%, so teams spend less time clearing noise and more time on real events. • AI agents that automate the video security workflow across monitoring, investigation, insights, and response, including real-time alerts and automated actions such as notifications, audio messages, and webhook or GPIO triggers. • Natural language search that finds events across thousands of hours of footage in seconds by describing them in plain language, with no query syntax to learn. • Single-pane-of-glass management for every camera, site, alert, and investigation, available on desktop and mobile. • Enterprise-grade security and compliance, including SOC 2 Type II, NDAA, HIPAA, and GDPR, with role-based access control down to the camera level. Lumana is built on a hybrid-cloud architecture that scales from a single site to tens of thousands of cameras without replacing existing infrastructure. Because VIA-1 keeps learning from each deployment, detection accuracy improves in the customer's own environment rather than staying static over time. Organizations including Salesforce, Meta, McDonald's, and the University of Miami use Lumana to secure and gain intelligence from their physical environments. ## Lumana Pros & Cons **What users like:** - Users value Lumana's **Agentic AI approach** , enhancing physical security with intelligent alerts and real-time threat detection. (8 reviews) - Users value the **intelligent alert notifications** of Lumana for their timely and proactive security management. (8 reviews) - Users value Lumana's **Agentic AI approach** , enhancing security through intelligent alerts and real-time threat detection. (8 reviews) - Users praise Lumana for its **ease of use** , noting quick setup and intuitive features that streamline operations. (6 reviews) - Users value Lumana’s **efficiency** , which dramatically reduces investigation time and simplifies security management processes. (5 reviews) - Notifications (5 reviews) - Camera Quality (4 reviews) - Facial Recognition (4 reviews) - Search Efficiency (4 reviews) - Security (4 reviews) **What users dislike:** - Users report **inaccurate detection** with alerts and recognize the need for improvements in facial recognition features. (4 reviews) - Users experience a **noticeable learning curve** with Lumana, particularly in understanding its advanced features and setup. (3 reviews) - Users face **camera issues** such as unreliable PTZ function and problems with GPIO, impacting functionality. (2 reviews) - Users face a **difficult training** process due to the extensive AI capabilities, impacting the setup of advanced features. (2 reviews) - Users highlight the **missing PTZ presets and unreliable GPIO functions** , which detract from the overall experience with Lumana. (2 reviews) - Users mention some **access issues** , indicating room for improvement, though they do not impede overall usability. (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Users are frustrated with the **expensive pricing model** of Lumana, finding it unappealing and not user-friendly. (1 reviews) - False Notifications (1 reviews) - [View Lumana pricing details and edition comparison](https://www.g2.com/products/lumana/reviews?filters%5Bnps_score%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A01%3A03+-0500&secure%5Bsession_id%5D=7e9022f8-9c35-4478-a014-edd381aa7103&secure%5Btoken%5D=5c403be70ad2b38e6727fbd5eb2def34e908f627f849e4e3ec5e50b46244af23&format=llm_user) ## Lumana Integrations - [Brivo](https://www.g2.com/products/brivo/reviews) - [Genea Security](https://www.g2.com/products/genea-security/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kisi](https://www.g2.com/products/kisi/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Milestone Inc](https://www.g2.com/products/milestone-inc/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Wsper](https://www.g2.com/products/wsper/reviews) ## Lumana Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Compliance Management - Badge Management - AI Copilot - Event Logs - Alarm Management - Collaboration Tools - Customizable Forms - Employee Management - Generative AI - Historical Reporting - Workflow Management - Visitor Management - Occupancy Management - Audit Trail - Reporting & Statistics - Self Service Portal - Security Management - Task Scheduling - Video Capture - Real-Time Data - Location Tracking - Customizable Reports - Alerts/Notifications - Third-Party Integrations - Investigation Management - Data Import/Export - User Profiles - Activity Dashboard - Risk Assessment - Remote Access & Monitoring - Single Sign On - Attendance Tracking - Registration Management - Safety Incident Management - Real-Time Monitoring - API - Event Management - Audit Management - Visitor Tracking - Multi-Location - Authentication - Access Controls/Permissions **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Lumana Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (203 reviews)