# Genea Security Reviews **Vendor:** Genea **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.3/5.0 **Total Reviews:** 98 ## About Genea Security Genea Security is a cloud-native access control solution designed to provide IT and security teams with comprehensive oversight of access activities across global enterprises or building portfolios. This innovative technology combines advanced software capabilities with non-proprietary Mercury-based hardware, allowing administrators to monitor and manage access in real-time. With Genea Security, organizations can streamline their security processes while ensuring the safety and convenience of their users. Targeted at businesses of all sizes, Genea Security caters to a diverse audience, including facility managers, IT professionals, and security teams. Its versatile features make it suitable for various use cases, from managing access in large corporate offices to securing multi-building complexes. The platform's Custom Dashboard allows users to focus on specific access alerts, providing a clear view of who is entering and exiting facilities. This level of oversight is crucial for organizations looking to enhance security protocols and maintain a safe environment for employees and visitors alike. One of the standout features of Genea Security is its ability to integrate seamlessly with third-party software, including video management systems and identity management platforms. This integration enables organizations to automate user management processes, such as adding and removing users, which can significantly reduce administrative burdens. The provision of mobile keys further enhances security, allowing employees to access doors, gates, and elevators using their smartphones. This flexibility not only improves user experience but also minimizes the need for physical access cards and fobs. Genea Security also emphasizes health and safety through features like Safe Workplace, Building Sync, and Touchless Visitor Management. These tools help organizations navigate the complexities of maintaining a secure environment, especially in light of evolving health guidelines. Additionally, the self-service tenant portals streamline user management for building teams, making it easier to maintain accurate access records and respond to tenant needs efficiently. With a commitment to customer support, Genea Security offers 24/7 assistance, ensuring that users can access help whenever they need it. This dedication to service enhances the overall user experience, reinforcing the platform's reliability as a comprehensive access control solution. By combining advanced technology with robust support, Genea Security stands out as a valuable asset for organizations seeking to enhance their security infrastructure. ## Genea Security Pros & Cons **What users like:** - Users find the **ease of use** of Genea Security enhances control over access systems effortlessly from their computers. (6 reviews) - Users value the **remote access capabilities** of Genea Security, providing effortless control and convenience from their devices. (4 reviews) - Users value the **seamless mobile access control** from anywhere, enhancing management efficiency and responsiveness. (3 reviews) - Users value the **simple and concise user interface** of Genea Security, appreciating its ease of navigation and functionality. (3 reviews) - Users value the **robust and efficient access control** of Genea Security, appreciating its user-friendly interface and cloud capabilities. (2 reviews) - Users value the **robust and efficient access control** of Genea Security, appreciating its user-friendly interface and seamless integration. (2 reviews) - Management Ease (2 reviews) - Monitoring (2 reviews) - Navigation Ease (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users experience **performance issues** with Genea Security, especially during setup and when managing bulk changes. (6 reviews) - Users find the **limited features** frustrating, wishing for more options and improved accessibility in Genea Security. (3 reviews) - Users find **poor customer support** frustrating, especially when needing assistance for mistakes during setup and configuration. (2 reviews) - Users find the lack of an **easy access to add a new user** on the dashboard inconvenient for frequent tasks. (1 reviews) - Users report frequent **communication issues** with Genea's engineering team, causing frustration during bulk changes and uploads. (1 reviews) - Complexity (1 reviews) - Users feel the service is **expensive** with limited features and additional costs for essential capabilities. (1 reviews) - Integration Issues (1 reviews) - Poor Interface Design (1 reviews) - Time Limit (1 reviews) ## Genea Security Reviews ### 1. Genea mobile access control app experience as admin **Rating:** 3.5/5.0 stars **Reviewed by:** jimmie h. | House Mother, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Genea Security?** I like the ability to control the mobile access from start to finish sitting at my computer **What do you dislike about Genea Security?** The software design is not user friendly when setting up holidays, I always make mistakes and have to contact support to fix my issues. I wish I could understand it better in order to do it myself. **What problems is Genea Security solving and how is that benefiting you?** We use Genea software to control access to our house. The mobile access software they supply is a good program and in many ways user friendly. I am able to use it fast and efficiently except when we have to set up holidays off time and close down the house, that is not easy to do, I always have to contact customer support/ai to make sure it's set up correctly. **Official Response from Melissa Hudlow:** > Hi Jimmie, Thank you for your feedback! It’s great to hear you’re enjoying the convenience of managing access control with Genea Security. Our team is always here to help and can share a few quick tips to make the holiday setup even smoother next time. ### 2. Intuitive, Cloud-Native, and Cost-Effective—Mercury Shines **Rating:** 4.5/5.0 stars **Reviewed by:** Tom E. | Territory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Genea Security?** Mercury hardware-based; intuitive interface; cloud-native; cost-effective; built-in Help/Support **What do you dislike about Genea Security?** Continue to develop integrations with leading VMS companies **What problems is Genea Security solving and how is that benefiting you?** Organizations/business just don't have the internal resources to maintain on-prem system, nor do they want to ### 3. Promising New-Tech Access Control, but I Still Need to Explore More **Rating:** 3.5/5.0 stars **Reviewed by:** Jovita S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Genea Security?** This access control software is interesting and uses new technology. **What do you dislike about Genea Security?** Still want to find out more about it to say **What problems is Genea Security solving and how is that benefiting you?** Access control , we integrate access control hardware and software ### 4. Very intuitive cloud based access control software **Rating:** 5.0/5.0 stars **Reviewed by:** D.J. J. | Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Genea Security?** The Genea platform makes handling access control systems and events a breeze with their cloud solutions. From basic operating to full on in depth programming, it's all possible within one platform. Genea offers a great variety of hardware components to implement, so as an installer, you are not stuck with just one supplier. **What do you dislike about Genea Security?** There are some things that can only be achieved outside of the platform, I would love to see these functions also implemented in an optional advanced mode. However, the Genea customer support is always available to help out and replies swiftly. I also miss the option to just print a hardware overview showing all connected hardware, like panels, doors, readers, inputs and outputs. Currently this has to be done for each category separately. **What problems is Genea Security solving and how is that benefiting you?** Integrating hardware flawlessly into a cloud solutions accessible from everywhere in the world. This means, if the customer is having issues with their system, we can first check their system for a more in depth view of what is going on before visiting the customers site. This can also mean we already have a basic idea of what is going on and what replacement parts to bring to their site. **Official Response from Melissa Hudlow:** > Hello D.J.J., Thank you for the five stars and for highlighting the ease of use of our cloud-based access control system! We're glad the portal helps you prepare for customer visits and review events without being on site. We've shared your enhancement suggestion with our product team—feedback like yours is invaluable as we continue to improve. ### 5. User-Friendly Interface with Promising Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Raahul K. | Chief Strategy Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Genea Security?** I like the interface of Genea Security. I also value the logging and VMS integration. **What do you dislike about Genea Security?** Na **What problems is Genea Security solving and how is that benefiting you?** Genea Security could solve access control management. ### 6. easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole W. | Corporate Trainer II, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Genea Security?** It's easy to use and navigate. I am a local admin, so for my purposes of adding/removing people, it has been a short learning curve. I appreciate that I can log in to it from anywhere to address urgent needs that come up too. Its easy to suspend a card if needed. I appreciate the process to add templated badge layouts and being able to have multiple versions; this is not something we had before, and it helps. I like the idea of integration with our IT systems, but we aren't there yet as an organization to have that implemented. **What do you dislike about Genea Security?** There is not "add a new user" on the homepage/dashboard. When I first log in, that is the page it takes me to, and I have to click a couple of times before getting to add a new user. This is a frequent task I complete, and this on the homepage would be convenient. Obviously, not the end of the world either. **What problems is Genea Security solving and how is that benefiting you?** It was a problem that we couldn't manage the system from anywhere. Genea allows us to manage access quickly and easily. It was a problem that we couldn't standardize our badge templates across our locations; now we have the template loaded into Genea and the end user can use those we make available. **Official Response from Melissa Hudlow:** > Hello Nicole, Thank you for your review! We’re glad to hear you’re enjoying the ability to use multiple badge templates, and make updates remotely—it’s great to know those features are making things easier for you. Regarding your suggestion to add a new user from the home page without too many clicks, we have a widget to add users from the global overview that may help! Our team is happy to walk you through how it works. Thanks again for the thoughtful feedback—it helps us continue to improve! ### 7. Seamless Equipment Integration and Easy Operation **Rating:** 4.5/5.0 stars **Reviewed by:** Oswaldo B. | Service technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Genea Security?** Integration of equipment, and ease of operation **What do you dislike about Genea Security?** Nothing to dislike at the moment all pass **What problems is Genea Security solving and how is that benefiting you?** Ease of entry ### 8. Genea cloud Access **Rating:** 5.0/5.0 stars **Reviewed by:** Dave J. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Genea Security?** Robust and efficient access control solution. Its user-friendly interface simplifies management, while the cloud-based platform ensures seamless operation and real-time monitoring. **What do you dislike about Genea Security?** Would like more regional support from Genea with changes and updates. **What problems is Genea Security solving and how is that benefiting you?** To help us deploy our personal for a better customer experience **Official Response from Melissa Hudlow:** > Hello Dave, Thank you so much for the 5-star review! We really appreciate your feedback and are glad to know you had a great experience. ### 9. Genea Review **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn A. | Director of Safety And Security, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Genea Security?** The minimum turnaround of teaching new users and ease of of overall use of the program. **What do you dislike about Genea Security?** Dealing with the Genea engineering team for bulk changes or uploads. Sending them the required information is not enough as they often require us to addtional work which i believe is their responsibility not the customers. **What problems is Genea Security solving and how is that benefiting you?** Genea is used as our buildings primary access control system. It's ability to meet tenant security requirements and to all them to use limited features have help us greatly **Official Response from Melissa Hudlow:** > Hello Shawn, Thank you for your feedback! It helps us improve and continue building a better experience. We’re actively working to streamline how we collect your data and make bulk edits easier. We’re glad to hear Genea Security Access Control has been easy to use and helpful in managing and securing your building. ### 10. Genea is a great upgrade **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2025 **What do you like best about Genea Security?** I like the user interface upgrade. The menu is simple and the concise. I also like the multi-door select function. Coming from our previous system C-Cure9000, Genea has been an easy transition. Our Security Team uses Genea on a daily basis. **What do you dislike about Genea Security?** Genea's Intergration into our local systems seemed to line up well, but we lost Elevator control moving over to Genea. Losing that function made the Implementation of Genea a bit rough with the team. **What problems is Genea Security solving and how is that benefiting you?** Genea allows my company to schedule and maintain a door list that may change at a moment's notice. We are able to keep a better log of activity though out the building. **Official Response from Kendall Bobbitt:** > Thank you for taking the time to leave a review! We're glad switching to Genea was a smooth transition and that our features are a helpful upgrade for you. But we're sorry to hear you lost elevator control. If you haven't discussed this with your Genea rep already, please feel free to reach out to them as we integrate with numerous elevator brands. We would love the opportunity to earn that 5th star. ### 11. So Simple an Office Manager can use **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Genea Security?** The ability to open the door from the phone app. The ease of use when someone is at the door. **What do you dislike about Genea Security?** Not sure I have any dislikes at this time **What problems is Genea Security solving and how is that benefiting you?** Badge access for the company front door, the dashboard is beneficial to track employees **Official Response from Melissa Hudlow:** > Hello Shawn, Thanks so much for the review! We're glad to hear you're finding the mobile app helpful for remotely unlocking doors and the dashboard easy to use. If there's anything we can do to make your experience even better, we’d love to hear your feedback! ### 12. It has been remarkable. I have never seen a better security capability than Genea works. **Rating:** 5.0/5.0 stars **Reviewed by:** DecIZIon . | Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2025 **What do you like best about Genea Security?** That it isn't hard to set up, its not multiple steps to get arranged **What do you dislike about Genea Security?** i haven't found anything yet that I don't like about it **What problems is Genea Security solving and how is that benefiting you?** It is really simple to unlock doors with a push of a button **Official Response from Kendall Bobbitt:** > Thank you so much for the 5 star review! We're so glad you find Genea Security easy to setup and use. We strive to enable simple, straightforward security operations for our customers. In the future, please don't hesitate to let us know if we can make your experience even better! We are committed to continued innovation. ### 13. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Genea Security?** I'm able to click on several doors to program at the same time. **What do you dislike about Genea Security?** The down side to programing the doors is you can't edit the date and time once programed you have to delete and start over. **What problems is Genea Security solving and how is that benefiting you?** I'm able to unlock and secure doors from the software and don't have to send officers to unlock doors **Official Response from Kendall Bobbitt:** > Thank you for the great review! We're thrilled to hear that programming multiple doors at once has been a time-saver and that Genea Security is helping your team focus on what really matters. Empowering efficiency is exactly what we aim for. For your concern about editing programed doors, please feel free to reach out to your Genea rep or get in touch through our 'contact us' page. With a bit more info, we'd love to provide a solution! ### 14. Good Entrance Control System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Genea Security?** It's easy to add or remove access to doors and time control when access can be obtained. It was easily integrated to work together with our SSO and new employees can quickly get the basic access needed without the IT team to jump into action. Their Customer Support in our area is provided by a vendor who has done an amazing job so far. In the few weekly times that we need to check if someone is in or not, how many people have arrived or to send monthly reports of arrivals it provides the information quite well with some limitations. **What do you dislike about Genea Security?** Some features are extra and not included in the already expensive payment plan. Some export features are limited very specifically. The search feature is very picky on what's a correct look up. **What problems is Genea Security solving and how is that benefiting you?** Physical Entrance to the Office as well as reporting of arrivals in an ongoing basis. **Official Response from Melissa Hudlow:** > Hello, We are glad to hear that you’re enjoying our features, integrations and reports. Your feedback is invaluable to us and helps us continue to improve. Thank you for sharing your experience! ### 15. Easy, dependable security for a multi-purpose office. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Genea Security?** Remote abilities that allow me to grant/suspend access without being on-site. **What do you dislike about Genea Security?** I do not find anything I dislike about Genea Security. **What problems is Genea Security solving and how is that benefiting you?** Visitor Management is much easier and overall physical security for our office is not an obstacle with keys changing hands constantly, etc. **Official Response from Melissa Hudlow:** > Thank you for your fantastic review! We're thrilled to hear that you’re enjoying our software and that Visitor Management is enhancing your team's onsite security. Your feedback is greatly appreciated! ### 16. A Review of the Genea Access Control by a Newbie **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** Genea has been the first security door access system I have used directly myself. While my experience is limited with other systems, I can attest that the experience has been more than easy to learn. The platform is very user friendly and the Help search function is, to put it frankly, quite extradorinary. There have been a few times where I cannot quite remember where to find a screen to make the necessary updates - I search a keyword - I quickly find the walkthrough the stays open while I follow the navigation instructions - Then, BOOM, it is done! Not only that, I have been able to apply the logic used in Genea's Access Control to assist my own building's property management with their security's access controls that were not nearly as upfront with the navigation as Genea has made it in their system. Top tier and has been very easy to pick up, then maintain. I would highly recommend. **What do you dislike about Genea Security?** The least helpful part as been how the tabs are placed in the system within other windows and sometimes that is not very intuitive. Thankfully the Help search mostly solves this one minor issue! **What problems is Genea Security solving and how is that benefiting you?** Genea Access Control provides a live update on who is accessing, or attempting to access, our office and various departments within our office. This allows us to easily report to our clients regarding the overall security of the office. Adding and removing employees has been simple and all history is stored clearly within the Genea Access Control for the same. **Official Response from Melissa Hudlow:** > Hello! We're thrilled to learn about your positive experience with Genea Access Control and your recommendation of our portal. Your satisfaction is our priority, and we appreciate your support! ### 17. Great analytics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** I love the real-time anaytics dashboard! It is so easy to get exactly the info I need when assessing daily office attendance or troubleshooting issues. The ease of communication with the system itself is excellent. **What do you dislike about Genea Security?** The integration with some of our base building's security clearances has been challenging. Apparently Genea is not compatible, and so our employees are required to use two different access credentials (one for the building and one for our office suite). Additionally, working with customer support has also not been ideal. Whenever we need to order new keycards, it often takes several days to get a response, and once we made the payment for the cards it still took over 3 weeks for Genea to ship them to us. **What problems is Genea Security solving and how is that benefiting you?** Genea keeps our offices locked and secured 24/7. The system is also great about sending notifications to necessary parties in case of any technical or mechanical issues. Troubleshooting is easy. They have also allowed our company to move to a mobile-first security process, so employees are able to use their own cell phones to unlock doors instead of a physical badge. We've been able to drive down cost by making the switch to mobile access and employees are issued new access credentials far less frequently. **Official Response from Melissa Hudlow:** > Hello! We appreciate your valuable feedback! It plays a key role in our ongoing improvement efforts. We are working to refine our shipping processes to be able to provide better service. Additionally, we're happy to hear that you are experiencing numerous benefits from using Genea Access Control! ### 18. Access Control made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Hector Q. | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Genea Security?** I love being able to assign multiple users various permissions, office schedules, visitor badges, and many other things. Genea just makes door access in our multiple offices a breeze. We use Genea daily and have had no issues with phisical key cards or user access on their mobile devices. Integrating Genea into our organization was simple. **What do you dislike about Genea Security?** Honestly not much to say here. The application is easy to use and implement and if we do have any issues, customer support is very responsive. **What problems is Genea Security solving and how is that benefiting you?** Genea helps us with in office security as well as access management for various departments and teams that work different schedules and locations. **Official Response from Melissa Hudlow:** > Hello Hector, Thank you for the great feedback! We are so happy to hear you are having a great experience using Genea Access Control. ### 19. Automate your Access Control with Genea **Rating:** 4.5/5.0 stars **Reviewed by:** Damian E. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** I like how intuitive it can be to create and manage accesses. The user-side experience is excellent, as it's easy for them to download their accesses and access the office. And, of course, the customization options are vast, with access to APIs and various integrated systems. **What do you dislike about Genea Security?** In this era of distributed work, it is unnecessary in our case to divide different locations to generate users and access cards for each of the locations. It should be possible to create a different type of organization to bypass these issues. **What problems is Genea Security solving and how is that benefiting you?** Provide an easy way to grant visitor access to our offices. **Official Response from Melissa Hudlow:** > Hello Damien! We really appreciate you sharing your positive experience with Genea Access Control and our Visitor Management! We would like to recommend setting up custom access groups to help streamline the process of setting up team members in your organization. If you're interested in exploring these options further, please don't hesitate to reach out to our support team. ### 20. Genea is AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Manager of Office Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Genea Security?** The user freindly dash makes it seamless to set up users and assign badges. The mobile feature is also very cool. Customer support is also super helpful! **What do you dislike about Genea Security?** We have had just a handful of folks who were not able to download badges. We had to resubmit a few times before it actually worked. **What problems is Genea Security solving and how is that benefiting you?** It allows our employees easy access to our office. The easy set up and user friendly dash is a blessing. **Official Response from Melissa Hudlow:** > Hello Jennifer, we appreciate the fantastic feedback! It's great to know you're finding Genea Access Control easy to use. Please don't hesitate to reach out to our team if you ever need assistance. ### 21. Great Control Panel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** I woulod say that Genea is easy and very simple to use. The software developers put alot of work thinking of the client, everybody is not proficant in IT. Genea is so user friendly anbody can learn, and to stay secure as well. Genea gets down to exact time and force presure when it comes to unlocked doors and that's very helpful ! Genea also make simple to make changes within a click of a button. **What do you dislike about Genea Security?** I have nothing bad to add on about Genea very great Control system ! **What problems is Genea Security solving and how is that benefiting you?** Genea is solving lockdown procedures for the building I work a and they are doing a fantasic job. **Official Response from Melissa Hudlow:** > Hello! Thank you for the wonderful feedback and kind words! We're so happy to hear that you find Genea Access Control easy to use. Your satisfaction is our priority! ### 22. Consistent Experience and Easy Remedies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Genea Security?** The Access Control lets me see if there are issues with any of my units in office from home. I can troubleshoot most issues relatively easily from the web interface as well; however, issues are so infrequent that most problems are resolved by recognizing user error. **What do you dislike about Genea Security?** More robust logging would be ideal. I can figure out what's happening on my Genea boards through some basic troubleshooting, but having some more logging would be fantastic. **What problems is Genea Security solving and how is that benefiting you?** This is how we manage all visitors and existing users coming into the office. The ability for us to buzz people in remotely and manage all cards remotely is great. **Official Response from Melissa Hudlow:** > Hello! Thank you for the great feedback! We're always happy to learn more about how we can improve, please feel free to send any enhancement suggestions our way. Thank you so much for your preference! ### 23. Through and Clear - user Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Genea Security?** I like that I can remotely unlock doors for my team members when I am out of office. I also like that it works with the key cards from our building. **What do you dislike about Genea Security?** I don't like that my card won't integrate into my apple wallet correctly **What problems is Genea Security solving and how is that benefiting you?** Allowing access to certain rooms for only certain peopel is important and so it keeps that structure in place **Official Response from Melissa Hudlow:** > Hello Caroline, Thank you for the great feedback! We are glad to hear about your user-friendly experience with Genea Access Control. If you need any assistance with setting up your Apple Wallet, please don't hesitate to reach out to our support team. We're here to help ensure your experience is seamless and enjoyable. ### 24. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Alesa R. | Commercial / Residential Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Genea Security?** I always have my phone so it is easy to access. Do not have to be worried about being locked out because I forgot a key card. Easy to just shake my phone and hold it to the scanner. **What do you dislike about Genea Security?** Phone is dead - must make sure that your phone is charged or have back up key readily available. Not convienient for visitors who may not have the app on their phone and need access after hours. **What problems is Genea Security solving and how is that benefiting you?** Much easier to get through the parking gate, not digging for the key card that I dropped or forgot to bring. Easy to use at the elevator/doors for after hours work. **Official Response from Jared Northrup:** > Hi, Alesa, thank you so much for your positive feedback regarding the Genea mobile app as well as relaying the concern about the drain on certain users' phones. Regarding the power, we've found that adjusting the power settings for the Genea app can help cut down on battery drainage. It's also worth noting that using Apple Wallet credentials with HID card readers is possible after the phone is dead. ### 25. Great techs & response times **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Genea Security?** It was great that everyone was responsive & as on time as possible to get things done. **What do you dislike about Genea Security?** The first board we got was faulty so it delayed our ability to have people return to work in office on time **What problems is Genea Security solving and how is that benefiting you?** keeping our space secure in a shared office building **Official Response from Melissa Hudlow:** > Hello Hannah, Thank you for your feedback! We sincerely apologize for the inconvenience caused by the faulty board and the delays this caused for your team. We appreciate your understanding and your continued support. ### 26. Makes life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Genea Security?** Ability to see whats going on in real time and great easy to use interface. **What do you dislike about Genea Security?** None that I can think of at the moment ! **What problems is Genea Security solving and how is that benefiting you?** Helps me to see real time who is in and out of building at all hours.... super easy to use. **Official Response from Melissa Hudlow:** > Hello Nick, thank you so much for your feedback! ### 27. This is a great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Genea Security?** We are locked down anywhere we need to be and it allows visitor control as well. **What do you dislike about Genea Security?** I need to delete the app and reload it sometimes. **What problems is Genea Security solving and how is that benefiting you?** We are able to be locked down and there is no risk of outsiders coming in our offices. **Official Response from Jared Northrup:** > Hello, Karen! Thank you for your review of Genea and specifically mentioning your appreciation for our lockdown feature. We often hear how our cloud-based platform is positively affecting companies' abilities to control their environments in ways they weren't previously able to. ### 28. The Best Cloud Based Access Control System **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** The wonderful staff! Simple programming & ease of use. Best NFC functionality on the market. Simple installs from A - Z. **What do you dislike about Genea Security?** Absoulutley nothing. Nothing bad to say at all. **What problems is Genea Security solving and how is that benefiting you?** Simple programming setups. NFC applications that work and have basic setup. simple integrations. **Official Response from Melissa Hudlow:** > Hello Andrew! Thank you so much for the fantastic review! We're absolutely thrilled to hear that you're having a great experience with Genea Access Control! ### 29. Sometimes mobile doesnt work but the system is easy to work with **Rating:** 3.0/5.0 stars **Reviewed by:** Marlinda R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Genea Security?** I like how easy it is on the software side. Adding access and giving out mobile credentuals is very easy **What do you dislike about Genea Security?** mobile access is slow and sometimes doesnt work **What problems is Genea Security solving and how is that benefiting you?** Access control into the space. Mobiles makes printing actual badges a lot easier. **Official Response from Jared Northrup:** > Hi, Marlinda! Thank you so much for the feedback regarding the Genea platform and our mobile app. I'm sorry your experience with mobile access wasn't what you were expecting/hoping for. There are several factors involved with obtaining good reads when using mobile credentials. If you're still experiencing issues, please don't hesitate to reach out to our support department or your local integrator to see if there's any adjustments that can be made to improve performance. ### 30. Great Product, Responsive Company **Rating:** 4.0/5.0 stars **Reviewed by:** Beau D. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Genea Security?** The chat support is easy to use that helped us get through the initial hurdles from installation. The mobile app is simple too! **What do you dislike about Genea Security?** Having to pay extra for Apple Watch key use **What problems is Genea Security solving and how is that benefiting you?** Removed shared access code to our doors **Official Response from Melissa Hudlow:** > Hello Beau, we really appreciate your feedback on our team and the ease of using Genea Access Control. We are happy to help! ### 31. Works so much better than traditional office keys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Genea Security?** Our company is mostly remote; the office is always available for use, but there is no requirement to come in. The problem we faced with this setup is how do we keep our office secure, but still have it open for people to use without having to have a person dedicated to opening it every day. The Genea Access Control was a perfect solution. We are able to give and revoke access without having to mess with physical keys. **What do you dislike about Genea Security?** We haven't had any major issues with the Genea Access Control system. The only times we've run into problems is when our internet is offline or something. So you'll want to have a backup plan in place just in case this happens so you aren't completely locked out. **What problems is Genea Security solving and how is that benefiting you?** It helps us make our office available for use to any of our employees without having to have a dedicated person come in and open the office every day. Since we are primarily remote there are not people in the office every day and having a dedicated office opening person doesn't make sense. **Official Response from Jared Northrup:** > Hello and thank you so much for taking the time to provide your feedback regarding the flexibility of the cloud-based Genea system! Genea stores user data in the cloud and pushes a copy of this data to the physical controller on premises. If the system ever loses connectivity, it will still function as normal based on the latest data push from Genea, which typically happens mere moments after changes are saved in app. ### 32. Easy to Use Dashboard, Responsive **Rating:** 3.5/5.0 stars **Reviewed by:** Polly R. | Facilities and Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Genea Security?** The dashboard is very straightforward. Adding employees, editing their information, seeing when and where they scanned in, and so much more is all very easy. The help features are also great. Someone is always quick to respond and help me through my situation. **What do you dislike about Genea Security?** There was a lot of disconnect between our property management team who installed Genea at our facility, and how it was rolled out to tenants. We were onboarded by Genea thinking our employees would be able to use a Bluetooth key on their phone, however that did not end up being the case. We had to transfer over all the information from the physical key cards we currently used to the Genea system. There were several weeks of confusion of how our employees could get in the building, with several being locked out after-hours or on weekends. **What problems is Genea Security solving and how is that benefiting you?** Allowing our employees to access our building after-hours without the need for any additional keys. We are also able to give our employees access ourselves, without having to go through property management like in the past. ### 33. Office Administrator **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Genea Security?** Simplicity. Having a centralized access system for all offices is a great feature. Mobile access is a nice feature but has issues sometimes. **What do you dislike about Genea Security?** Reporting is terrible. Would love if this could be improved upon. **What problems is Genea Security solving and how is that benefiting you?** Simplifying access control. It's great that users can have one badge/mobile badge and be able to access all offices with ease. This helps greatly with user experience. **Official Response from Melissa Hudlow:** > Hello, we are happy to hear we are providing a user-friendly experience for your team! We would love to hear more about your needs when it comes to reporting and what we can do to improve. Thank you for your feedback! ### 34. Amazing access control **Rating:** 5.0/5.0 stars **Reviewed by:** Or Chaim L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** The connection with azure and NFC technology **What do you dislike about Genea Security?** Nothing. Its an amazing product. Highly recommended **What problems is Genea Security solving and how is that benefiting you?** Security access control **Official Response from Melissa Hudlow:** > Hello Or Chaim! We are so happy to hear that you're having a great experience with Genea Access Control, and our easy to setup integrations! Your recommendation means a lot to us, thank you! ### 35. System is user friendly; however, we have had issues with the system regularly going down. **Rating:** 1.5/5.0 stars **Reviewed by:** Niki P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Genea Security?** User friendly, like the layout, good design. **What do you dislike about Genea Security?** We have had issues with the system being down. Tech support can take up to 3 hours sometimes **What problems is Genea Security solving and how is that benefiting you?** Genera access solves our employees able to get into and out of office daily. Also securing the office from theft. **Official Response from Jared Northrup:** > Hello, Niki, we greatly appreciate your review! I apologize for our support team not being more responsive in your experience. Was this the primary reason for the low rating or were there other factors? ### 36. Genea is easy to use and we use it daily. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** The ability to see swipe ins and outs with time stamps. **What do you dislike about Genea Security?** There are no downsides to using genea at all **What problems is Genea Security solving and how is that benefiting you?** Genea helps me solve time card discrepancies. It also allows us to control vendor keys and find out who may have just a key and not reported it lost. **Official Response from Melissa Hudlow:** > Hello! We're thrilled to receive your awesome feedback and appreciate you sharing the benefits you've experienced with Genea Access Control! ### 37. Genea has made access for our company a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Genea Security?** Remote access. Admin ability on mobile. Easy to set up and monitor who comes and goes. The shake feature to open doors! Support chat has been responsive and very helpful. **What do you dislike about Genea Security?** The controller goes offline every now and then. **What problems is Genea Security solving and how is that benefiting you?** Temporary access is easy to grant. **Official Response from Jared Northrup:** > Hello, Jon, thank you for your feedback regarding the Genea mobile app and ease of use. We're happy you're finding benefit in some of our quality-of-life features! ### 38. Office manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** Every thing. Genea Access is great in access control, report and activities. **What do you dislike about Genea Security?** I have not find one so far. If I have to mention one, some times the wireless access is not stable. thanks. **What problems is Genea Security solving and how is that benefiting you?** Access control function is great **Official Response from Melissa Hudlow:** > Hi, thank you so much for the fantastic review! We are really glad you are having a great experience with Genea Access Control, and our reporting capabilities! I'd like to mention that various factors may contribute to connectivity issues. If you encounter any, please feel free to reach out to our support team or your local integrator. They can assist and explore potential adjustments to enhance performance. We're here to help! ### 39. Complicated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Genea Security?** that there are articles to help you figure stuff out **What do you dislike about Genea Security?** it can take a long time to speak with a live chat agent **What problems is Genea Security solving and how is that benefiting you?** gives me remote access to the doors. **Official Response from Melissa Hudlow:** > Hello, we appreciate your valuable feedback on how we can enhance our services. Thank you very much for sharing your thoughts. ### 40. Easy to use and easy to manage. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** User interface is clean and easy to navigate **What do you dislike about Genea Security?** More obvious sorting controls between buildings **What problems is Genea Security solving and how is that benefiting you?** Providing building access via fobs and mobile keys **Official Response from Melissa Hudlow:** > Hello! We sincerely appreciate your fantastic feedback! ### 41. Excellent Product, Great Functionally, Easy to Use, Mobile/Remote Use is a "god send" **Rating:** 5.0/5.0 stars **Reviewed by:** Charlene G. | Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Genea Security?** One of the things I love is the Remote Door Access. I can allow someone access if I am not in the office or away from my desk. During the lockdown, we had a plant vendor who still needed to service our plants. I was able to give them access to our suite from my home. I also love the Mobile Badges. When we were allowed to return to the office, I was able to issue mobile badges. Most employees still use their mobile badges daily. The dashboard view is my daily screen; all my information is here, easy to see. **What do you dislike about Genea Security?** I have no dislikes for this product. It is getting better all the time. **What problems is Genea Security solving and how is that benefiting you?** 1. Easy User Profiles - adding and deleting employees is very quickly 2. Deactivating badges - fast and easy to deactivate badges when people leave the company 3. Dashboard Overview - this gives me a glance at all areas of interest in one place (Early user arrivals and Today's Attendance) are my go-to boxes! 4. Activity- I can see detailed times and dates if I need to investigate any access issues 5. Monthly Attendance - this helped me to see which days I had the most people in the office when I needed to plan for meetings or activities since we have a staggered schedule. ### 42. Workplace experience manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Genea Security?** The real time visibility into team member access and remote capabilities. **What do you dislike about Genea Security?** There are some integration issues that we have not been able to solve for. **What problems is Genea Security solving and how is that benefiting you?** We have a mandatory 3x/week attendance requirement. Being able to track and report out on attendance in real time is extremely helpful to meet the needs of the business. **Official Response from Melissa Hudlow:** > Hello! We appreciate your valuable insights into the advantages of using Genea Access Control. Please don't hesitate to reach out to our support team for assistance with your integrations. We are happy to help! ### 43. Genea experience as an system administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Eden A. | Head of security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Genea Security?** The easiness of managing it, the features included in the system and automation options . **What do you dislike about Genea Security?** Support sometimes takes a lot of time to respond to and does not always provide the best solution. In addition, I do not like the integration options it has with alerting systems **What problems is Genea Security solving and how is that benefiting you?** I am able to manage physical access to my offices **Official Response from Melissa Hudlow:** > Hello Eden, Thank you for your valuable feedback! We are glad you are enjoying using our software. We would love to hear more about how we can improve our integrations and provide better alerts. Please feel free to send any enhancement suggestions our way. ### 44. Great product support and quick help for user problems. **Rating:** 3.5/5.0 stars **Reviewed by:** Dee Dee S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Genea Security?** The app is great and allows me to manage doors and access remotely. **What do you dislike about Genea Security?** The system doesn't connect with my buildings security cards but I found a workaround. **What problems is Genea Security solving and how is that benefiting you?** The ability to open and lock doors remotely. Our office is Hybrid and there isn't always an office manager on site. So being able to remotely control doors is amazing. ### 45. Genea is a great site and the team is responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Genea Security?** The site is easy to use. The Genea support is excellent and responsive! **What do you dislike about Genea Security?** nothing everything is fine according to me, everything is fine **What problems is Genea Security solving and how is that benefiting you?** It is beneficial for me to manage the badges of my visitors within the company where I work. **Official Response from Melissa Hudlow:** > Merci pour votre commentaire! Thank you for your review! ### 46. Great service and support - slight issues **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Genea Security?** Genea is super easy to use and makes moving locations super easy. The new watch app has saved me more times than I can count. **What do you dislike about Genea Security?** From time to time, the controller goes off-line. Luckily the configuration is saved locally so the doors still operate. **What problems is Genea Security solving and how is that benefiting you?** Since we are hybrid, it makes provisioning and deploying new IDs for people remotely via the phone app. This has saved us from having to commute to the office and always us to continue our contactless deployments. ### 47. Ease Of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Darrian G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Genea Security?** The fact I dont have to click save after every step. **What do you dislike about Genea Security?** I wish that if I typed in a number, it could tell I'm trying to look up a number, not a name and instead of having to click "User ID/Pin, I could just use the search bar for anything, and it would pull up any all results for that search. **What problems is Genea Security solving and how is that benefiting you?** We use Genea to control who can enter our buildings and where they are allowed to go without having to have an escort for each user. This helps us know who is accessing what areas and helps control who we want to be in our offices at any given time. ### 48. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Tori L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Genea Security?** Super simple and easy to use. The UI is easy to navigate and self-explanatory. **What do you dislike about Genea Security?** Our users often can not access our building and get locked out after hours. The reason I was given was because several tennants lease space in the building, we have overlapping badge numbers. If there is a badge number already assigned to another user, our users badge will not work. There is no way for us to know who will get locked out until an issue happens. **What problems is Genea Security solving and how is that benefiting you?** I now have access to add new employees and assign them badges where prior to moving over to Genea, I had to reach out to building management and wait weeks before getting badges. ### 49. Best Review Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Charles H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Genea Security?** The convenience of twist and go. The manageability of users. **What do you dislike about Genea Security?** Every one in a while, another bluetooth device confuses the app and I have to restart it. No biggie. **What problems is Genea Security solving and how is that benefiting you?** We got rid of out locksmith. He charged wayyyy tooo much. ### 50. Genea Access Control helped us to be SOC compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Genea Security?** Genea Access Control offered an excellent dashboard UI and a good suite of REST API tools for us to automate auditing and reporting for SOC review. We are pleased about what it can do for our employee access analytics. The Rest API tool allows us to export the records to another data analytics tool to further analyze the employee access records. These records are then used for office activities and meeting room usage planning. **What do you dislike about Genea Security?** Not so much of a dislike but I would recommend the Genea Access Control dev team to develop features like event hooks processing or integration to an external logging system so we can review it via Splunk or Kibana, etc. **What problems is Genea Security solving and how is that benefiting you?** Genea Access Control solves the headache of physical premise access control and reporting for SOC review. This is very important to keep our organization compliant with access regulation and SOC compliancy. **Official Response from Kim Marchbank:** > Thank you so much for your 5 star review! I just wanted to share that Genea does allow the ability to share data via webhooks. I posted a copy of the help article below to help you program this feature. ## Genea Security Discussions - [What is Genea Access Control used for?](https://www.g2.com/discussions/what-is-genea-access-control-used-for) - 1 comment - [View Genea Security pricing details and edition comparison](https://www.g2.com/products/genea-security/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A09%3A20+-0500&secure%5Bsession_id%5D=b773e383-1134-4f46-a775-6865fb8f1291&secure%5Btoken%5D=813c4dab54066456eb8821826c7c9422ef843ce139c3807efffd136a4e6a9549&format=llm_user) ## Genea Security Integrations - [Arcules](https://www.g2.com/products/arcules/reviews) - [Avigilon Alta](https://www.g2.com/products/avigilon-alta/reviews) - [Avigilon Unity](https://www.g2.com/products/avigilon-unity/reviews) - [Building Engines](https://www.g2.com/products/building-engines/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Eagle Eye Networks](https://www.g2.com/products/eagle-eye-networks/reviews) - [Envoy](https://www.g2.com/products/envoy-2025-10-15/reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Lane](https://www.g2.com/products/lane/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - [Salient Systems](https://www.g2.com/products/salient-systems-salient-systems/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splash](https://www.g2.com/products/splash/reviews) - [Tyco Cloud](https://www.g2.com/products/tyco-cloud/reviews) - [VTS Rise](https://www.g2.com/products/vts-rise/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [XProtect](https://www.g2.com/products/xprotect/reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Genea Security Features **Data** - Data Protection - Remote Access - Network Access **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Network** - Security - Scaling - Audit **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Logistics** - Processes - Blockage - IoT **Platform Interoperability** - Notifications - Hardware **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top Genea Security Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (603 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews) - [Tactic](https://www.g2.com/products/tactic/reviews) - 4.6/5.0 (552 reviews)