Locobuzz Features
Social Management (7)
Social Analytics
Reports on the performance of social media posts and campaigns.
Social Publishing
Allows the creation, management, and scheduling of content to be shared across social media channels.
Campaign Optimization
Identifies trends in social media campaigns, such as optimal posting times, to improve performance.
Social Engagement
Centrally manages social media content and conversations across multiple social channels.
Social Ads
Provides features for managing and optimizing paid advertisements across social channels.
Campaign Planning
Allows for categorizing or grouping individual posts to streamline social media marketing campaigns.
Hashtag Capabilites
Monitor hashtags, their trends, and analytics across all social media platforms
Platform (13)
Mobile User Support
Based on 11 Locobuzz reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 14 Locobuzz reviews.
User, Role, and Access Management
Based on 11 Locobuzz reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
As reported in 11 Locobuzz reviews. Integrates with other customer service software to improve support and enhance functionality
Reporting
As reported in 10 Locobuzz reviews. Provides analytics tools that reveal important business metrics and track progress
Dashboards
As reported in 10 Locobuzz reviews. Displays important metrics relating to performance
Live chat
Provide tools for live chat on one's website.
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing
Allows users to test the efficacy of various responses through A/B testing.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
Can collect and store information from interlocators, such as email, phone number, etc.
Ticket and Case Management (8)
Ticket Creation User Experience
Based on 11 Locobuzz reviews. User Experience of creating and submitting a ticket
Ticket Response User Experience
User Experience of responding and receiving a response This feature was mentioned in 11 Locobuzz reviews.
Workflow
Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 11 Locobuzz reviews.
Automated Response
Respond to common requests with standard reply This feature was mentioned in 12 Locobuzz reviews.
SLA Management
Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 11 Locobuzz reviews.
Attachments/Screencasts
Based on 10 Locobuzz reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 11 Locobuzz reviews.
Customer/Contact Database
Central repository for account and contact information 10 reviewers of Locobuzz have provided feedback on this feature.
Communication Channels (5)
Customer Portal
Based on 10 Locobuzz reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Based on 10 Locobuzz reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
Ability for customer service agents to communicate with customers via live chat to solve problems live 11 reviewers of Locobuzz have provided feedback on this feature.
Social Media Integration
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 11 reviewers of Locobuzz have provided feedback on this feature.
Voice
Make and receive calls directly in the application. Track and record calls for analysis.
Reports & Dashboards (4)
Report Customizability
Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.
Report Exporting
Allows users to export reports from the product into an .xsl, .csv, or .pdf file.
Scalability
Allows marketer to add, track, and measure a multitude of social media accounts.
White Label
Offers a white labeling service for agencies or resellers to customize platform branding.
Social Analytics (7)
Competitor Analysis
Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.
Follower Analysis
Analyzes and illustrates follower information such as demographics, location, interests, etc.
Post Performance
Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.
Paid Campaign Tracking
Tracks and measures the success of paid advertising initiatives run on social media sites.
Attribution
Ties social activity to business results such as leads, conversions, and sales.
Hashtag Analytics
Analyzes the performance of hashtags and identifies popular or trending hashtags.
Sentiment Analysis
Uses AI to accurately assess the sentiment of social media content based on keywords and phrases.
Consumer Intelligence (3)
Customer Feedback
Provides a forum for customers to give feedback and data storage for company analysis.
Competitive Intelligence
Allows users to get real-time information on competitors performance and reputation.
Sentiment Analysis
Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (7)
Revenue Reporting
Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting
Helps monitor the overall performance of marketing efforts and brand establishment.
Dashboard
Provides a centralized hub and management tools for all data points related to online reputation.
Keyword Targeting
Enables users to search media channels for specific keywords, brand mentions, or topics
Custom Feeds and Alerts
Allows users to create custom feeds and/or receive real-time alerts for relevant media mentions
Custom Reports
Allows users to build custom reports that can be shared with clients and stakeholders
Dashboards
Provides dashboards for quick visualizations of relevant media coverage and analytics
Media Monitoring (3)
Social Networks Monitoring
Helps track and monitor social media trends and interactions.
Social Media Management
Helps manage social messaging and measures the full impact of social campaigns.
Digital Media Monitoring
Helps manage ad messaging and measures the full impact of digital advertising campaigns.
In-House Management (2)
Employee Performance
Gives visibility into employee performance and each individual's impact on reputation initiatives.
Team Workflow
Helps establish a workflow that allows team members to communicate effectively and collaboratively.
Self-Service Experience (5)
Knowledge Base
Based on 11 Locobuzz reviews. Provides a repository of information that can be used by those seeking support.
Searchable Articles
Based on 11 Locobuzz reviews. Makes articles in the knowledge base searchable on the web.
Community Forums
Enables users to engage with other users to solve common issues. 11 reviewers of Locobuzz have provided feedback on this feature.
Mobile Optimization
Optimizes the customer self-service experience on mobile devices
Personalization
Gives the user targeted, personalized results based on their activity or preferences
Self-Service Platform (4)
Branding
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 10 Locobuzz reviews.
Automation
As reported in 10 Locobuzz reviews. Automates some or all operation related tasks
Artificial Intelligence
Utilizes artificial intelligence to improve workflows or customer experiences
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Process (3)
Mentions
Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 20 Locobuzz reviews.
Tickets
As reported in 21 Locobuzz reviews. Creates and assigns support tickets, scheduling them in a timely manner.
Macros
As reported in 19 Locobuzz reviews. Allows administrators to create templated responses to frequently asked questions.
Channels (5)
Email
As reported in 19 Locobuzz reviews. Ability to connect agents with customers through Live Chat.
Social
Based on 20 Locobuzz reviews. Connects employees with customers through a social media solution.
Live Chat
Ability to connect agents with customers through email. This feature was mentioned in 18 Locobuzz reviews.
Phone
Connects employees with customers through a calling solution. 18 reviewers of Locobuzz have provided feedback on this feature.
Text
Based on 17 Locobuzz reviews. Ability to connect agents with customers through text message solution.
Insight (4)
Surveys
Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 14 Locobuzz reviews.
Reporting
As reported in 16 Locobuzz reviews. Enables administrators to create customized reports reflecting customer satisfaction.
Visitor Activity
Based on 15 Locobuzz reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Help Desk
As reported in 16 Locobuzz reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
Content & Collaboration (6)
Content Calendar
Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.
Content Library
Allows users to upload and publish brand content from a shared library.
Shared Inbox
Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox.
Approval Workflows
Automates the content approval process to ensure social posts are approved by managers or clients before publishing.
Users and Permissions
Allows administrators to assign permissions for different users or teams to access certain platform features.
Content Creation
Provides features for creating or editing social media assets.
Media Channels (3)
Broadcast Media
Monitors broadcast media such as television and radio news
Print Media
Monitors print media such as newspapers and magazines
Online Media
Monitors online media such as blogs, websites, and social media
Geographic Coverage (3)
Local Media
Monitors media channels at the local level
National Media
Monitors media channels at the national level
International Media
Monitors international news coverage
Responses (5)
Customization
Customize your chat workflows with rules and automations.
Control
Control who the chatbot converses with (and when).
Route To Human
Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Monitoring & Listening (6)
Social Measurement
As reported in 43 Locobuzz reviews. Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice.
Influencer Identification
Based on 41 Locobuzz reviews. Identifies who is talking about your brand along with their influence over social communities.
Brand Monitoring
Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. 45 reviewers of Locobuzz have provided feedback on this feature.
Keyword Tracking
Based on 44 Locobuzz reviews. Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked.
Trend Analysis
As reported in 41 Locobuzz reviews. Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes.
Competitor Analysis
Based on 40 Locobuzz reviews. Allows users to monitor conversations about competitors and measure performance against them.
Data Management & Analysis (4)
Sentiment Analysis
Determines whether mentions of your brand are positive, negative or neutral. This feature was mentioned in 44 Locobuzz reviews.
Social Reporting
As reported in 44 Locobuzz reviews. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats.
Alerts and Notifications
Based on 41 Locobuzz reviews. Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.
Advanced Data Filtering
Based on 39 Locobuzz reviews. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data.
Brand Signals (3)
Comparison
Compare and contrast products, brands, sentiment, etc.
AI
Provides AI generated insights.
Brand Health
Quantifies digital consumer intelligence to analyze brand health.
Brand Analytics (2)
Trend Analysis
Identification and analysis of brand or product trends.
Tracking
Capability to track and measure brand results over time.
Generative AI (10)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
As reported in 14 Locobuzz reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 14 Locobuzz reviews.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Media Monitoring (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Help Desk (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Social Media Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Social Media Analytics (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Social Media Listening Tools (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Top-Rated Alternatives
Technology Glossary Features
View definitions of the features and discover new technology terms.
Social engagement is the process of communicating and participating with members of an online community. Discover how brands can measure their social engagement and implement best practices for online success.
SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.
Content libraries are a huge digital asset in a company’s content creation process. Learn more about content libraries and how they benefit marketing strategies.




